Everywhere you turn, you can feel it: Passion and commitment at the East Boston Neighborhood Health Center (EBNHC), the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why . . .
Customer Service Rep
Job Requisition #: R0000669
Department:
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why EBNHC has been awarded a Top Place to Work by the Boston Globe 4 years in a row! HS Diploma/GED and prior customer service experience and bilingual Spanish fluency absolutely required!
Our Contact Center is right across the street from beautiful Revere Beach and conveniently located on the Blue Line Revere Beach T stop!
The Coordinator Patient Access is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. Tuesdays 12:00 PM -8:00 PM, and Saturdays 7:30-3:00 PM Bilingual (English/Spanish) required.
Part-time position responsible for performing a wide variety of clerical patient registration activities that support the delivery of services to patients. Will work together with other practice staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. HS Diploma/GED and 1 year of customer service experience required. Previous medical office experience required. Bilingual (English/Spanish) skills required. Schedule: Monday-Thursday 4:00pm-8:00pm.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you . . .
Coordinator Patient Access
Job Requisition #: R0002078
Hours: 40 Department:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual English/Spanish required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002420
Hours: 40 Department: PACE Center
Supports the IDT and Center Manager of the PACE site in the efficient daily operation of the PACE program for Neighborhood PACE . . .
Pace Center Secretary
Job Requisition #: R0002420
Hours: 40 Department: PACE Center
Supports the IDT and Center Manager of the PACE site in the efficient daily operation of the PACE program for Neighborhood PACE Participants ages 55 – 100+ years. Main duties include greeting, scheduling, data entry, telephone triage maintenance of medical records, supply ordering and environmental duties in support of the PACE Center.
Education
• High school diploma with secretarial training
• Bi-lingual Skills Required
Experience
• One to two years secretarial / reception, experience in a medical setting preferred
Skills/Abilities
• Strong computer skills: word processing, Windows, Outlook, data base
• Able to work effectively with the Interdisciplinary Team.
• Good judgment, ability to prioritize and problem solve.
• Strong organizational skills required, must possess good written and verbal communication skills
• Exceptional telephone skills.
• Ability to work well in a fast-paced, multi-functional environment
Job Requisition #: R0002586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0002586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0002720
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all . . .
Clinical Support Specialist
Job Requisition #: R0002720
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated
Education
High School Diploma required, secretarial courses preferred.
Experience
Five years in a health care setting. General knowledge of medical terminology.
Skills/Abilities
Proficient MA office skills, EPIC experience preferred.
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002797
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0002797
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Hours: Saturday/Sunday 7am-4pm, Fluent in Spanish Required and will be assessed.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Appointment & Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.
The Coordinator is responsible for scheduling external and internal specialty care appointments and processing authorizations as assigned by the department manager in accordance with department and clinical guidelines and patient’s preference; document referral processing activities per department and EBNHC guidelines. Appointment and Referral Coordinators are expected to provide the department manager with timely feedback about referral trends, barriers to scheduling specialty appointments and engage in process improvement projects as needed.
Education
High School diploma and related college degree and/or equivalent work experience.
Experience
Experience in a health care setting – at least one year
Ability to understand and interpret various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology extremely helpful
Working knowledge of the health center’s computer systems for registration, billing, appointment scheduling, and managed care options, and the various managed care plan electronic/on-line authorization technology (NHP NET, NEHENLite, WebMD, Tufts, etc.)
Skills/Abilities
Excellent customer service and interpersonal skills. Fluency in English & Spanish is required
The ability to work independently in a fast paced environment.
Ability to communicate with internal and external customers.
This position will be located at our 1601 Washington Street, South End location.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. A Patient Service Coordinator assists customers with health insurance applications, enrollment insurance issues, and selecting a primary care provider according to the Patient Services guidelines.
Essential Duties and Responsibilities:
Assists with enrolling new patients and assigning a primary care provider (PCP).
Assists potential and actual patients of all ages obtain a government sponsored health insurance coverage.
Assists with ensuring that all eligibility applications are complete, accurate, and processed in a timely manner.
Document clear and concise messages and route appropriately.
Navigate and document in the Electronic Medical Record (Epic) to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED required.
Excellent written and verbal communication, judgement, and problem solving skills.
Minimum of 1 year customer service, and/or administrative experience.
Bilingual fluency Spanish/English preferred.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002936
Hours: 40 Department: PACE Center
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be . . .
PACE Referral and Communications Coordinator
Job Requisition #: R0002936
Hours: 40 Department: PACE Center
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources. Must be bilngual (English/Spanish) speaking.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. HS Diploma/GED required..Minimum of 1 year customer service and/or administrative experience. Bilingual fluency Spanish/English required.Knowledge of medical terminology and experience working with electronic medical record technology a plus. Will require some evening and weekend coverage.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Job Requisition #: R0002965
Hours: 40 Department: South End Hass Primary Care
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you . . .
Coordinator Patient Access
Job Requisition #: R0002965
Hours: 40 Department: South End Hass Primary Care
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual English /Spanish Required. Hours: Monday-Friday 7:30-4:30 (may include evening hours).
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
Essential Duties and Responsibilities:
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan. Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
Thoroughly and concisely completes applications for eligibility in a timely manner. Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received. Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .
Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.
Qualifications and Requirements:
HS Diploma/GED required.
Excellent written and verbal communication, judgement, and problem solving skills.
Minimum of 1 year customer service, and/or administrative experience.
Bilingual fluency Spanish/English preferred.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Patient Services Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.
The primary responsibility of the Patient Services Advisor is to actively coordinate and direct the patient flow upon arrival within the department according to the policies and procedures of the Patient Services Department’s triage process. The individual in this position will be able to serve as a liaison between patients and clinical staff, Security staff, Patient Services staff, and Registration staff. The Patient Services Coordinator is also responsible for directing patients to the appropriate departments within the health center.
The Patient Services Coordinator displays initiative, superb judgment, and outstanding customer service and communication skills with patients. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission also required. Patient Services is a team of staff with high profile roles, and is most often the first person a new patient to the health center interacts with.
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
Job Requisition #: R0003084
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003084
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Family Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
Under the general direction of the patient financial services leadership team, the Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The Billing Specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed. Maintains production levels of claim appeals to comply with payor requirements. Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Essential Duties and Responsibilities:
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Maintain updated information as it pertains to assigned payors.
Qualifications and Requirements:
High School Diploma required.
Medical Billing Certification Preferred.
3 to 5 years experience in a medical billing/insurance office.
Excellent written and oral communication skills.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful.
Under the direction of the patient financial services leadership team, the Billing Specialist II is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The billing specialist II works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.
Essential duties & Responsibilities:
Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed.
Maintains production levels of claim appeals to comply with payor requirements.
Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Qualifications and Requirements
High School Diploma required, advanced schooling preferred.
2-3 years experience in a medical billing/insurance office
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT, HCPCS, and ICD-9/10 coding
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Thursday: 7am-4pm Friday 7:30-4:30, and may include evening/weekend rotation. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003164
Hours: 40 Department: South End Washington Family Med
A Practice Secretary in our South End Primary Care Department performs a wide variety of clerical and reception activities that support . . .
Practice Secretary
Job Requisition #: R0003164
Hours: 40 Department: South End Washington Family Med
A Practice Secretary in our South End Primary Care Department performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator. Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Full time position, Monday-Friday, 8:00-5:00pm with possible evening rotation.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0003213
Hours: 40 Department: South End Addiction Services
Full Time Practice Secretary needed at the South End Location. A Practice Secretary performs a wide variety of clerical and reception . . .
Practice Secretary
Job Requisition #: R0003213
Hours: 40 Department: South End Addiction Services
Full Time Practice Secretary needed at the South End Location. A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator. Temporary position (With the opportunity to become permanent) Monday-Friday, 8:00-5:00pm and may require flexibility.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
Immediate temporary opportunity for a PACE Center Secretary. Must be able to work in a fast paced environment. Secretary is responsible . . .
Pace Center Secretary
Job Requisition #: R0003233
Hours: 40 Department:
Immediate temporary opportunity for a PACE Center Secretary. Must be able to work in a fast paced environment. Secretary is responsible for supporting the daily operations of the PACE Center. Main responsibilities include greeting, scheduling, data entry, telephone triage maintenance of medical records, supply ordering and environmental duties in support of the PACE site. Monday - Friday, 7:30 AM - 3:30 PM preferred, Bilingual required.
Essential Duties & Responsibilities:
Responsible for ensuring completion of scheduling and general reception tasks to ensure the smooth functioning of the PACE center.
Scheduling and rescheduling PACE center appointments in EPIC.
Notifying participants or family of appointments and arrangements.
Oversees the coordination of all transportation arrangements and changes for PACE center attendance and external appointments.
Answers phone calls and triages appropriately utilizing staff messaging and telephone encounters for all PACE Center staff.
Serves as a vital link between the team, participants and families.
Manages data entry and medical records functions for the site.
Responsible for a variety of department and environmental duties.
Qualifications and Requirements:
HS Diploma/GED required.
One to two years administrative experience in a medical setting required.
Ability to work well in a fast-paced, multi-functional environment.
Every Sat/Sun 9-5, Monday &Tuesday 5-9 ( & when Open Friday nights ; 5-9)
Part-time position responsible for performing a wide variety of clerical patient registration activities that support the delivery of services to patients. Will work together with other practice staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. HS Diploma/GED and previous medical office experience required. Bilingual (English/Spanish) skills required. Schedule: Saturday/Sunday, 9:00 AM - 5:00 PM, and Thursday/Friday, 5:00 PM - 9:00 PM and will include holiday rotation.
The Patient Access Representative (PAR) primarily performs patient access related activities based upon department need in support of the delivery of patient care. As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. Full time, 40 hours/week, Monday-Friday, 8:00-5:00pm with evening rotations.
Education
High School Diploma or G.E.D.
Experience
One year of customer service experience; previous experience in health insurance or medical setting preferred.
Skills/Abilities
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
Job Requisition #: R0003270
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003270
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
After successfully completing on-boarding and training, working remotely is an option, on a rotating basis
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Join our dedicated EBNHC team as a Patient Access Representative, awarded Top Places to Work by Boston Globe . . .
Patient Access Representative
Job Requisition #: R0003296
Hours: 40 Department:
Join our dedicated EBNHC team as a Patient Access Representative, awarded Top Places to Work by Boston Globe seven times and Forbes 2020 Best-in-State Employer in Mass!
Working in our COVID-19 Vaccination and Testing sites in East Boston, the Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines for pediatric through adult aged patients. Bilingual (English/Spanish) required and will be assessed. This is a temporary position in response to CDC recommendation that everyone ages 5 years and older be vaccinated against COVID-19. Schedule of operation is Monday- Saturday, with flexible day/evening/Saturday rotations.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003301
Hours: 40 Department: South End Vision Center
As a customer service expert, the Operations Assistant a liaison for all patients seeking services at the South End Vision Department. . . .
Operations Assistant
Job Requisition #: R0003301
Hours: 40 Department: South End Vision Center
As a customer service expert, the Operations Assistant a liaison for all patients seeking services at the South End Vision Department. As a member of the South End Vision Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Operations Assistant will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Full Time position, Monday-Friday, 8:00-5:00pm.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
The Patient Services Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.
Bilingual English/ Spanish
The primary responsibility of the Patient Access Coordinator is to actively coordinate and direct the patient flow upon arrival within the department according to the policies and procedures of the Patient Services Department’s triage process. The individual in this position will be able to serve as a liaison between patients and clinical staff, Security staff, Patient Services staff, and Registration staff. The Patient Access Coordinator is also responsible for directing patients to the appropriate departments within the health center.
The Patient Access Coordinator displays initiative, superb judgment, and outstanding customer service and communication skills with patients. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission also required. Patient Services is a team of staff with high profile roles, and is most often the first person a new patient to the health center interacts with. The scope of a Patient Access Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Access Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. This position will be located in the Dental department and the schedule will be Tuesdays and Thursdays 4:00-8:00PM and Saturdays 7:30AM-3:00PM.
Job Requisition #: R0003318
Hours: 40 Department: Education & Training Institute
The Training Coordinator will be responsible for the day-to-day management/coordination of the Education & Training Institute (ETI) . . .
Training Coordinator
Job Requisition #: R0003318
Hours: 40 Department: Education & Training Institute
The Training Coordinator will be responsible for the day-to-day management/coordination of the Education & Training Institute (ETI) course registration, scheduling, data collection and reporting. Assist ETI Director with the planning and development of the education and training program calendar and program materials. Oversee EBNHC’s certification trainings. Recruit, and enroll students in to program. Manage online classroom and online textbook. Work with professors and trainers to coordinate scheduling and testing. Serve as advisor to students. Manage grant data base, tuition reimbursement and staffing development benefits. Full Time position, Monday-Friday, 8:00-5:00pm but may require flexibility for sponsored events.
Essential Duties and Responsibilities:
Organize and coordinate class schedules, registration and transportation for all education and training sessions.
Manage all aspects of course registration database in Workday and/or Excel.
Prepare data reports and summaries as required to inform planning.
In collaboration with IT Department ensure that all equipment at ETI (audiovisual and computers) is properly maintained and operational.
Assist with program outreach, marketing and evaluation.
Coordinate programs with outside agencies/partners.
Qualifications and Requirements:
College Degree preferred or high school diploma with related work experience.
Advanced computer skills; skills in database management and reporting.
Bilingual in Spanish preferred; excellent interpersonal and organization skills; and ability to establish and maintain effective working relationships with EBNHC staff and community partners.
Job Requisition #: R0003323
Hours: 40 Department: PACE Center
Qualifications and Requirements:
HS Diploma/GED required.
Certification in transportation software support . . .
PACE Referral and Communications Coordinator
Job Requisition #: R0003323
Hours: 40 Department: PACE Center
Qualifications and Requirements:
HS Diploma/GED required.
Certification in transportation software support preferred, or completion of certification within 6 months of hire.
Strong computer skills:Windows, Outlook, and experience with EMR preferred.
The PACE Referral and Appointment Coordinator is responsible for scheduling external and internal appointments in collaboration with participant/caregiver, taking participant preferences into account. The Coordinator will schedule all transportation related to appointments. The Coordinator will manage the referral work queue for external appointments, scheduling those appointments at the appropriate location, and entering the appointments in EPIC; The Referral and Appointment Coordinator will also collaborate with the secretaries from the PACE sites to ensure good coordination between PACE Center, IDT, Participant/Caregiver and external vendors; The Referral and Appointment Coordinator will work closely with transportation scheduler for maximum efficient use of resources. Bilingual (English/Spanish) required.
Essential Duties & Responsibilities:
Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.
Facilitates external appointments utilizing phone, EWS, SDK, and Epic.
Efficiently manages referral work queues in Epic for all external appointments.
Utilizing appointment reports, schedules all transportation for PACE Center appointments.
Establish and maintain professional collaborative relationships with internal and external customers.
Coordinates transportation in an efficient manner: Enters all data in Routematch, Registers new participants in Routematch, schedules standing order trips for PACE Center, Wellness Center, and recurring specialty appointments.
Processes all cancellations and changes of all appointments.
The Lead Billing Specialist assists the patient financial services leadership team with department workflows ensuring prompt resolution of accounts with adequate follow up and documentation. This position is responsible for supporting the billing team with all pre-processing claims and claim appeal work flows to comply with the various payor requirements and maintain a low backlog of work. The Lead Billing Specialist requires limited supervision, working as part of a team that is committed to EBNHC’s mission recognizing the work has a direct impact on the meeting sustainable financial levels for the organization. The position should meet level 1-3 billing specialist requirements allowing for substitution at any level in the billing department.
Essential duties & Responsibilities:
Assists leadership team with the daily staff activities which include claim processing and denial management. Review of self-pay activities.
Assists with appeal processes.
Assists with various production spreadsheets.
Assists with workflow design of claim processes.
By assignment: the daily reporting - ensuring that information is processed in a timely fashion.
Qualifications and Requirements:
High School Diploma required, advanced schooling preferred.
Five to six years of healthcare billing experience, specializing in MassHealth.
Understanding of Medical Billing, ICD and CPT coding, analytical and leadership ability, computer literacy, excellent interpersonal ability, attention to detail, organization, and a professional attitude.
EBNHC is seeking a dynamic Project Coordinator to assist our Project Manager of Strategic Initiatives and Projects and organizational business owners as assigned. The Project Coordinator will assist in the day to day tasks related to a portfolio of projects to include a year-long renovation initiative of one of our busiest locations. We are seeking an articulate, self-motivated, technically advanced individual to work proactively to meet deadlines. This is a hands-on position that requires strong multitasking skills. The scope of work includes accurate note taking, documentation and keen attention to detail. Excellent communication skills required to be the on the ground eyes and ears for the project manager and executive sponsor as well as many stakeholders. This is primarily an onsite role. Schedule: Monday – Friday, 8:00am – 5:00pm (will require flexibility to adjust with project business needs).
Essential Duties and Responsibilities • Able to take accurate notes and data with prompt distribution to stakeholders in order to maintain high level of detail. • Coordinates data collection, analysis, and reporting. • Comfortable overseeing the minute details associated with complex task tracking. • Assist with tracking and updating construction management documents. • Coordinate tracking of service requests such as IT and facilities and projects among internal and external customers; ensure accuracy of the data associated with these requests. • Develop PowerPoint Presentations used in work-group meetings and project updates to stakeholders. • Professionalism to interact with senior leadership. • Strong interpersonal skills and direct experience working with diverse internal and external populations. • Demonstrates ability to work effectively in collaborative team environment, is a strategic thinker and possess strong organizational skills. • Weekly on-time participation at scheduled meetings. • Understand meeting purposes and desired outcomes. • Understand and commit to supporting the vision and goals of initiatives and projects.
Qualifications and Requirements: • Bachelor’s Degree • Minimum of three years’ exposure to Project Management or relevant experience • Strong organizational and time management skills • Experience working in a health care setting • Able to prioritize and manage multiple projects • Analytical skills necessary to the gathering and analyzing of data and reports • Able to use Microsoft Office for sending and receiving emails and documents and Microsoft Excel for data entry • Proficiency in Smartsheets, Microsoft Project or similar project planning software. • Competency in using Zoom platform to conduct meetings • This is an active position requiring walking and climbing of stairs in our buildings
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003334
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003334
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003349
Hours: 40 Department: PACE Center
EBNHC is seeking a temporary PACE Center Secretary in East Boston, for supporting the daily operations of the PACE Center. Main . . .
Pace Center Secretary
Job Requisition #: R0003349
Hours: 40 Department: PACE Center
EBNHC is seeking a temporary PACE Center Secretary in East Boston, for supporting the daily operations of the PACE Center. Main responsibilities include greeting, scheduling, data entry, telephone triage maintenance of medical records, supply ordering and environmental duties in support of the PACE site. Bilingual (English/Spanish) required. Monday - Friday, 8:00 AM - 5:00 PM.
Essential Duties & Responsibilities:
Responsible for ensuring completion of scheduling and general reception tasks to ensure the smooth functioning of the PACE center.
Scheduling and rescheduling PACE center appointments in EPIC.
Notifying participants or family of appointments and arrangements.
Oversees the coordination of all transportation arrangements and changes for PACE center attendance and external appointments.
Answers phone calls and triages appropriately utilizing staff messaging and telephone encounters for all PACE Center staff.
Serves as a vital link between the team, participants and families.
Manages data entry and medical records functions for the site.
Responsible for a variety of department and environmental duties.
Qualifications and Requirements:
HS Diploma/GED required.
One to two years administrative experience in a medical setting required.
Ability to work well in a fast-paced, multi-functional environment.
The Lead Billing Specialist assists the patient financial services leadership team with department workflows ensuring prompt resolution of accounts with adequate follow up and documentation. This position is responsible for supporting the billing team with all pre-processing claims and claim appeal work flows to comply with the various payor requirements and maintain a low backlog of work. The Lead Billing Specialist requires limited supervision, working as part of a team that is committed to EBNHC’s mission recognizing the work has a direct impact on the meeting sustainable financial levels for the organization. The position should meet level 1-3 billing specialist requirements allowing for substitution at any level in the billing department.
Essential duties & Responsibilities:
Assists leadership team with the daily staff activities which include claim processing and denial management. Review of self-pay activities.
Assists with appeal processes.
Assists with various production spreadsheets.
Assists with workflow design of claim processes.
By assignment: the daily reporting - ensuring that information is processed in a timely fashion.
Qualifications and Requirements:
High School Diploma required, advanced schooling preferred.
Five to six years of healthcare billing experience, specializing in MassHealth.
Understanding of Medical Billing, ICD and CPT coding, analytical and leadership ability, computer literacy, excellent interpersonal ability, attention to detail, organization, and a professional attitude.
We are seeking a Marketing Coordinator to join our team! This is a great opportunity for a junior marketing professional to support EBNHC’s marketing, branding and outreach goals. Under the direction of the Marketing Manager, you will work in collaboration with colleagues in strategy, analytics and community engagement to create and execute marketing plans.
What you will do as a Marketing Coordinator:
You will provide both on campus and off campus support and coordination to ensure the quality and timeliness of marketing efforts.
Support the execution of marketing and advertising strategies by providing project management support and meticulous attention to detail across a variety of digital, social, print and event-based campaigns.
Assist in the creation and management of property marketing campaigns and signage requests.
Create, modify, and format PowerPoint presentations, word documents, and excel charts by incorporating graphic elements such as pictures, logos, excel charts, floor plans, etc.
You are a great fit for this role if you have
Strong interpersonal skills, excellent project management abilities, meticulous follow through, highly organized, attention to details and can work independently
Working confidence with Microsoft Office (Word, PowerPoint, Excel) and agility with Adobe Creative Cloud (InDesign, preferred)
Solid understanding of marketing and branding principles
Working knowledge of using digital marketing initiatives to increase traffic & engagement including paid search, organic search, email marketing, social media & other marketing activities
Transportation and the comfort of navigating from Boston’s South End to the North Shore servicing our health care locations
Any experience in the healthcare industry is a plus.
Fluency in Spanish, Portuguese or Arabic language a plus.
Associate’s degree or 2-3+ years of related experience in communications, marketing, or related field preferred.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Proficient in Microsoft Office Suite.
As a customer service expert at our SOUTH END location, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Bilingual (English/Spanish) required.
Essential Duties and Responsibilities:
Register new patientss.
Check in appointments.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer calls for multiple service lines.
Document clear and concise telephone encounters and route appropriately.
Verify insurance.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003456
Hours: 24 Department: South End Addiction Services
The Peer Specialist Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team. The RC will provide . . .
Peer Specialist
Job Requisition #: R0003456
Hours: 24 Department: South End Addiction Services
The Peer Specialist Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team. The RC will provide community outreach and peer recovery support services to adult patients with substance use disorders (SUDs) and will assist patients in achieving sustained recovery as defined by each individual patient. The position will facilitate patient access to recovery-oriented SUD treatment, related resources, and community recovery groups. The RC will bridge the segmented treatment system into a more holistic care model by providing support across multiple systems and frameworks of care. The RC will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients. The RC should possess a thorough understanding of the steps to successful recovery, understanding of community culture to address the barriers to successful recovery, provide links to community resources, and to use straightforward, recovery-focused language free from clinical jargon. This position requires good organizational skills and the ability to work both independently and as part of a team. Regularly scheduled supervision will be shared with other health centers and nearby institutions. This role may require remote/telehealth work as well as back up to the Peer Specialist/Recovery Coach role in the South End Community Health Center location, as necessary.
• Engage adult OBAT/MAP patients in an outpatient setting and explain the role and services of recovery coach • Conduct outreach to the community in order to engage adults with SUDs while paying attention to possible safety risk for self, client, and colleagues • Provide appropriate recovery information, referrals, and linkages to help individual improve recovery and reduce risk behaviors, including but not limited to healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation, food pantries, and appropriate community resources • Help patient navigate the healthcare system and social service system; accompany patients to appointments, community organizations, recovery-oriented events, and meetings as needed • Facilitate and/or deliver preventative care to members according the guidelines deemed appropriate by clinical team leaders • Facilitate access to harm reduction services such as naloxone and sterile syringes • Help the patient locate recovery support groups • Use recovery strategies such as motivational interviewing, harm reduction, positive behavioral support techniques, limit setting, and strengths-based approaches to engagement in treatment • Develop and implement a wellness plan with patient in collaboration with colleagues, targeting adults struggling with SUDs and possibly mental health conditions • Use non-judgmental language that conveys caring and initiate trusting relationship with individuals and their support network • Build knowledge and share with patients information about specific health topics most relevant to the population being served • Communicate with outside facilities and community organizations when relevant to individual patients • Document encounters in the electronic medical record. • Collect patient information and outcomes through state and grant required documentation; schedule and maintain tracking for all data collection appointments and deadlines • Perform clerical duties including answering phones and checking voicemail for clinic, scheduling appointments, and providing reminder/follow-up calls as needed • Conform to health system standards of performance and conduct, including those pertaining to patient rights and privacy • Utilize organization standards as the basis for decision making • Perform other duties assigned or as necessary
SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:
• A High School diploma or GED required • Bilingual in Spanish and English strongly preferred • Lived experience with substance use disorders, with at least two-years sustained recovery. • Successful completion of a CCAR approved Recovery Coach Academy before hire, or the successful completion of a CCAR approved Recovery Coach Academy within 4 months of hire. • Certified Addiction Recovery Coach (CARC) certification required within first 12 months of employment • Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community • Demonstrated understanding of the multiple pathways approach to recovery from SUD (including Medication for Addiction Treatment as one) and willingness to embrace a patient-centered, patient-driven approach that recognizes an individual’s preferences and autonomy • Empathic understanding of patients, including the ability to assess multicultural needs, sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors • Expertise in establishing working relationships with patients, their families, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team • Ability to work in a fast paced, sometimes unpredictable environment • Demonstrated flexibility with client’s priorities, evolving needs, and goals • inclusive of organizational skills, critical thinking, and problem-solving abilities • Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research community resources independently and to access and enter data
This role may require remote/telehealth work as well as back up to the Peer Specialist/Recovery Coach role in the South End Community Health Center location, as necessary.
Job Requisition #: R0003460
Hours: 40 Department: South End Vision Center
The Operations Assistant performs a wide variety of clerical tasks that support the delivery of clinical and optical services. Duties . . .
Operations Assistant
Job Requisition #: R0003460
Hours: 40 Department: South End Vision Center
The Operations Assistant performs a wide variety of clerical tasks that support the delivery of clinical and optical services. Duties include assisting with patient inquiries, maintaining optical shop inventory database, conducting outreach calls, processing external referrals, scheduling appointments and handling incoming calls. The Assistant reports to the Operations Supervisor and works closely with Optical Shop Manager. Bilingual/English/Spanish required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Verify insurance eligibility
Assist with patient flow in and out of the Optical Shop
Responsible for closing batches and cashiering at the end of the day, including counting and maintaining an accurate cash drawer. Any overages or shortages in cash should be reported to management.
Responsible for the organization and maintenance of optical orders
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year working in Eye Clinic and/or Optical shop
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003471
Hours: 20 Department: South End Addiction Services
The Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team that supports a harm reduction model. . . .
Peer Specialist
Job Requisition #: R0003471
Hours: 20 Department: South End Addiction Services
The Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team that supports a harm reduction model. The RC will provide community outreach and peer recovery support services to adult patients with substance use disorders (SUDs) and will assist patients in achieving sustained recovery as defined by each individual patient. The position will facilitate patient access to recovery-oriented SUD treatment, related resources, and community recovery groups. The RC will bridge the segmented treatment system into a more holistic care model by providing support across multiple systems and frameworks of care. The RC will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients. The RC should possess a thorough understanding of the steps to successful recovery, understanding of community culture to address the barriers to successful recovery, provide links to community resources, and to use straightforward, recovery-focused language free from clinical jargon. This position requires good organizational skills and the ability to work both independently and as part of a team. Regularly scheduled supervision may be shared with other health centers and nearby institutions. Flexible schedule and hybrid schedule may be available following introductory period. May provide some backup coverage for East Boston location.
Education
A High School diploma or GED required
Experience
Bilingual in Spanish and English strongly preferred
Lived experience with substance use disorders, with at least two-years sustained recovery.
Successful completion of a CCAR approved Recovery Coach Academy before hire, or the successful completion of a CCAR approved Recovery Coach Academy within 4 months of hire.
Certified Addiction Recovery Coach (CARC) certification required within first 12 months of employment
Skills/Abilities
Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community
Empathic understanding of patients, including the ability to assess multicultural needs, sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors
Demonstrated flexibility with client’s priorities, evolving needs, and goals
inclusive of organizational skills, critical thinking, and problem-solving abilities
Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research community resources independently and to access and enter data
The Executive Assistant is responsible for supporting the smooth functioning of the executive office, including direct support of the Chief Medical Officer (CMO). Duties include a variety of secretarial and clerical functions such as calendar management, telephone triage, work order logistics, mail operations, word processing, and project assignments. Healthcare background is strongly desired with strong computer literacy skills. There may be reception and front desk coverage required as part of this position. Full time, Monday-Friday, 8:00-5:00pm, hybrid schedule available following satisfactory introductory period.
Essential Duties and Responsibilities:
Responsible for calendar management for select executives, including scheduling of meetings and coordination of travel/other activities.
Responsible for telephone coverage, call screening, voicemail retrieval, and accurate communication of key messages to intended recipients.
Assists with mail operations, work order logistics, and various projects, as needed.
Exhibits the ability to organize and prioritize assigned work effectively in a self-directed and self-motivated manner.
Demonstrates ability to multi-task.
Acts as team player capable of working with patients, internal and external stakeholders, vendors, and health center staff to meet specific needs and fulfill requests, whenever possible.
Qualifications and Requirements:
High School diploma/GED required, college level education preferred, plus some business school training preferred.
A minimum of three years experience. Experience in office setting a plus.
Good communication and organizational skills.
Ability to work independently.
Ability to problem solve.
Strong telephone and computer skills.
Strong interpersonal skills.
Experience with calendar management using Microsoft Outlook a plus.
Job Requisition #: R0003487
Hours: 40 Department: IT
Will troubleshoot, install, and maintain computer hardware and software systems. Will work with IT Help Desk to provide 2nd Level . . .
Desktop Support Specialist
Job Requisition #: R0003487
Hours: 40 Department: IT
Will troubleshoot, install, and maintain computer hardware and software systems. Will work with IT Help Desk to provide 2nd Level support on computer hardware or software issues. Responsible for organizing and maintaining computer and printer stockrooms. Will also be responsible for administration of certain systems (RSA, Active Directory, PrinterLogic). Great customer service skills are a must for both phone and face to face customer interactions. Monday-Friday, 8:00-5:00pm and will include on call hours
Essential Duties and Responsibilities:
Configure, install and troubleshoot computer and printer hardware.
Respond to, assess and remediate computer or software support issues. Install a wide range of applications on various desktop operating systems.
Set up computer hardware and IT equipment.
Monitor printer status and replace printer consumables or parts as needed.
Able to support a variety of AV technologies and give direct support for internal and external parties.
Support ticketing system: Answer phone support calls, logging calls into the support ticketing system. Monitor assigned queues ensuring quick response to end user issues.
End user training in the use of certain applications and technology use.
Qualifications and Requirements:
HS Diploma/GED required.
Associate Degree or Certification in Computer Science preferred.
2 - 3 years’ experience in computer operations.
Exceptional customer service skills.
Demonstrated computer literacy and a willingness to learn new applications.
Knowledge of PC hardware and Windows operating systems.
A good working knowledge of Microsoft Office (2010, 2013 and 2016).
Good basic understanding of networking technologies (TCPIP, DHCP, DNS).
Familiar with using a support ticketing system.
Personal vehicle desired for visiting our various sites.
Job Requisition #: R0003488
Hours: 40 Department: PACE Administration
Under the direction of the Neighborhood PACE Business Office Supervisor, the Enrollment and Eligibility Specialist . . .
Enrollment & Eligibility Specialist
Job Requisition #: R0003488
Hours: 40 Department: PACE Administration
Under the direction of the Neighborhood PACE Business Office Supervisor, the Enrollment and Eligibility Specialist will be responsible for the oversight of various services and insurance-related tasks that contribute to a frail elder’s initial and continued enrollment in Neighborhood PACE by completing MassHealth applications and gathering all income, assets and health insurance verifications in a timely manner. Visits are conducted in person in the frail elder’s home, assisted living programs, Neighborhood PACE sites and long term care facility (after enrollment). We serve members in the following communities; East Boston, Chelsea, Winthrop, Revere, Everett, Malden, Medford, Melrose, Stoneham and Boston’s North End.
Essential Duties & Responsibilities:
Strong knowledge of MassHealth eligibility
Strong knowledge of the overall Medicare eligibility of Part A, B and D
Verifying all insurances prior to and throughout the participant’s enrollment with Neighborhood PACE, this includes: online eligibility checks, initial and annual MassHealth applications and Medicare Secondary Payers Surveys
Ensuring that all Medicare Part D YTD Explanation of Benefits are received and scanned into the system prior to enrollment.
Qualifications and Requirements:
High Diploma
2 years’ experience in health care office setting performing health insurance enrollment functions
Valid Massachusetts driver’s license and reliable transportation
Achieve full bilingual fluency by passing EBNHC requirement for Bilingual Evaluation
Seeking to hire a full-time Prior Authorization Specialist for high risk imaging referrals. Schedule and process all external specialty visits and cover other work queues as needed. Answer incoming calls and outreach patients Review in-basket messages in a timely manner. Process all incoming faxes and obtains prior authorizations required by insurances. Direct book imaging tests such as MRI, CT Scan, US. Push and fax all Cardiovascular and Nuclear Medicine procedures. Enters referral orders in RIS/ Physician Gateway and monitor scheduled appointments, cancellations, expirations, changes to referrals, and denied claims. Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations (Metal in body, Cardiac defibrillators, pace makers, medical history). Verifies in Physician Gateway/BMC EPIC that referral was received/uploaded. Educates patients on preps prior to procedures. Registers & updates registration for BMC and assists with non BMC when needed. Ensure proper exams/ conservative treatments have been done prior to approval to avoid Peer to Peers . Review orders (diagnosis and procedure match) and research chart extensively prior to obtaining PA to assure proper clinical information is being provided to insurances for approval. Works with members, providers and key departments to promote an understanding of Prior Authorization requirements and processes. Coordinates resolution of escalated member or provider inquiries as related to Prior Authorization. Schedule is Monday – Friday, 8:00 A – 5:00 PM.
Position requirements:
High School Diploma (or equivalent), Associate Degree in health administration, allied health preferred
Minimum of 2 years working in healthcare environment with a focus on insurance verification & eligibility and referral processing. Experience working in diagnostic imaging highly preferred.
Knowledge of CPT, IDC-9/10 Codes
Knowledge of extensive medical terminology and coding
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
Job Requisition #: R0003520
Hours: 36.25 Department: Medical Records
Summary: Duties:
The Release of Information Specialist in our Medical Records Department processes release of medical record . . .
Release of Information Spec
Job Requisition #: R0003520
Hours: 36.25 Department: Medical Records
Summary: Duties:
The Release of Information Specialist in our Medical Records Department processes release of medical record information requests from patients and other requestors, making sure all state and federal laws and the Medical Record Department’s release of information policies and procedures are processed in a timely and accurate manner with 100% accuracy. Strong communication skills required, with ability to read, write, and speak in both English and Spanish. Schedule Monday – Friday, 8:30 AM – 4:30 PM.
Essential Duties and Responsibilities:
Reviews requests to determine validity of authorization.
Reviews medical records in regard to request received to determine if authorization valid.
Opens mail and logs in requests.
Assists patients in completing authorizations for release of information
Qualifications and Requirements:
High School Diploma/GED required
Knowledge of medical record and release of information procedures at a level generally acquired during one year of experience in a medical record department release of information area
Strong communication skills required, with ability to read, write, and speak in both English and Spanish
Intermediate computer skills and ability to utilize other office equipment
Ability to prioritize tasks in a dynamic environment with multiple demands
Ability to establish and maintain effective working relationships with coworkers and customers
Job Requisition #: R0003544
Hours: 40 Department: Contact Center
Customer Service Rep II
Job Requisition #: R0003544
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
Job Requisition #: R0003545
Hours: 40 Department: Contact Center
Customer Service Rep II
Job Requisition #: R0003545
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Referral Coordinator role with remote option after completing orientation period.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
Job Requisition #: R0003570
Hours: 40 Department: PACE Community Care
Responsible for the coordination of scheduling home health staff and services as ordered by ESP Nurses and in accordance with the . . .
PACE Scheduler
Job Requisition #: R0003570
Hours: 40 Department: PACE Community Care
Responsible for the coordination of scheduling home health staff and services as ordered by ESP Nurses and in accordance with the individual care needs and requirements of ESP participants. Communicate effectively with staff, participants, families, and contractors. Independently problem-solve with participants, families and staff in accordance with job role/scope of practice. Seeks input form supervisory staff as appropriate to resolve scheduling issues and conflicts. Work effectively under time –limited circumstance and with minimal supervision.
Essential Duties & Responsibilities:
Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
Coordinates referrals for a panel of participants and completes all aspects for referral process.
Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
Responsible for EPIC scheduling of all visits and documentation of all changes.
With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.
Qualifications and Requirements:
High School graduate or equivalent
Good organizational skills
Ability to problem solve
Excellent telephone communication skills
Strong computer skills especially Microsoft,Windows, Excel
Job Requisition #: R0003572
Hours: 40 Department: Family Medicine
The Administrative Assistant/Scheduler for Family Medicine is responsible for supporting the development, coordination and monitoring . . .
Administrative Assistant-Scheduler
Job Requisition #: R0003572
Hours: 40 Department: Family Medicine
The Administrative Assistant/Scheduler for Family Medicine is responsible for supporting the development, coordination and monitoring of departmental workflows. Will support the department’s daily operations by building and managing provider schedules, providing practice support, monitoring and reporting compliance with departmental and EBNHC policies and procedures, and updating and creating spreadsheets with department data. Boston residents preferred. Full time position, Monday-Friday, 8:00-5:00pm.
Essential Duties & Responsibilities:
Develops, enters, edits, releases, and maintains all provider templates in Epic utilizing Qgenda software.
Develops and updates physician after-hours/on-call coverage schedule and communicates with the on-call service agency.
Works with Medical Staff Office to ensure provider schedules and payroll information is current and accurate; communicates any changes in hours and/or duties.
Monitors the department’s compliance reports reporting to leadership on status of all requirements (e.g. Joint Commission standards, employee health requirements, CPR).
Family Medicine liaison to IT – areas of focus include: management and maintenance of templates, team pools and development of tools (i.e. smart phrases, smart sets).
Onboarding: Participates in acquiring necessary and appropriate access for all new employees in the dept.
Off-Boarding Provider Staff: Determine gaps in provider coverage and plans accordingly; reassigns provider panels as directed, sends letters to patients; makes changes in Epic templates.
Maintains departmental meetings and calendar: Invitations, agendas, minutes.
Qualifications and Requirements:
A minimum of an Associate’s Degree in business, health care administration, or related field
A minimum of 2 years of experience in a healthcare business environment.
1 – 2 years of experience in team leadership and/or supervisory role. Direct customer service experience, ideally in health care field
Job Requisition #: R0003586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
·Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan. Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
·Thoroughly and concisely completes applications for eligibility in a timely manner. Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received. Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .
Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The primary responsibility of the Patient Access Coordinator is to actively coordinate and direct the patient flow upon arrival within the department according to the policies and procedures of the Patient Services Department’s triage process. The individual in this position will be able to serve as a liaison between patients and clinical staff, Security staff, Patient Services staff, and Registration staff. The Patient Access Coordinator is also responsible for directing patients to the appropriate departments within the health center.
The Patient Access Coordinator displays initiative, superb judgment, and outstanding customer service and communication skills with patients. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission also required. Patient Services is a team of staff with high profile roles, and is most often the first person a new patient to the health center interacts with.
The scope of a Patient Access Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Access Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
The PAR performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff. PAR report to the Operations Manager A PAR works together with the pediatric staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. They perform all patient registration-related activities, scheduling of appointments, external appointments and answering of telephones This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the Pediatric Department. The PAR will efficiently and professionally manage the telephone service, both incoming and outgoing calls an average of 400 calls per day for the department They will promote excellent customer service skills to ensure quality services for both internal and external customers of the Department
Job Requisition #: R0003612
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003612
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003615
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003615
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003620
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003620
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003661
Hours: 40 Department: Adult Medicine
The Prior Authorization Specialist, under the direct supervision of the Pharmacy Manager, is primarily responsible for completing prior . . .
Prior Authorization Specialist
Job Requisition #: R0003661
Hours: 40 Department: Adult Medicine
The Prior Authorization Specialist, under the direct supervision of the Pharmacy Manager, is primarily responsible for completing prior authorization requests on behalf of the clinic providers and assisting clinic providers and insurance companies in triaging prior authorizations. The Prior Authorization Specialist is also responsible for ensuring that all pertinent patient information is contained within the electronic health record. Patient information shall include, demographics, allergies, medication history, comorbidities, and payer information. The Prior Authorization Specialist will function with and assist any other area of the pharmacy as needed with pharmacy technician type duties.
Education
High School graduate or GED required.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
Experience
Minimum of two years pharmacy support experience or healthcare experience preferred.
Skills/Abilities
Ability to work on a team in a fast-paced environment.
Excellent communication skills in English as well as basic reading and math skills.
Computer proficiency with an electronic medical record.
Under the direct supervision of the PFS Director, the Payment Poster/EDI Specialist is responsible for the accurate and timely processing and posting of all incoming payments and rejections of payment from insurance companies, patients, and third party payers to customer accounts. This position verifies and researches account information, making adjustments as necessary to ensure proper filing of supplemental claims to insurance companies. The staff in this position works closely with other EBNHC Departments and financial institutions to assure proper manual and electronic posting of payments and rejections for cash balancing. There are other clerical tasks which may be assigned.
Education
High school Diploma or equivalent.
Experience
2-3 years’ experience in a medical billing/insurance office
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Excellent oral and written communication skills.
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful
Ability to solve problems effectively
Skills/Abilities
Accurately and timely posting of high volume payments and adjustments to patient accounts
Ability to reconcile batch entries and deposits
Great math, data entry, and computer skills required
Previous experience with medical billing field is helpful
Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization. Monday - Friday Schedule.
Essential Duties & Responsibilities
Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.
Maintains backlog of work that is consistent with levels established by PFS leadership team, including use of EPIC work queues.
Maintains knowledge of medical and dental codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits insurance billing claims based on payor preference as required.
Analyzes payment denials for possible re-submission of unpaid claims.
Work along EBNHC PFS Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.
Qualifications & Requirements:
High School/GED Required.
Up to one year experience working in a medical billing/insurance office.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e. database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding preferred.
Job Requisition #: R0003684
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003684
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003685
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003685
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003693
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the Family Medicine team in servicing patients by keeping the patient record up to date. They . . .
Clinical Support Specialist
Job Requisition #: R0003693
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the Family Medicine team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated. Schedule is Monday - Friday.
Education
High School Diploma required, secretarial courses preferred.
Experience
Five years in a health care setting. General knowledge of medical terminology.
Skills/Abilities
Proficient MA office skills, EPIC experience preferred.
Job Requisition #: R0003698
Hours: 40 Department: Family Medicine
A Practice Secretary in our dynamic Family Medicine Department performs a wide variety of clerical and reception activities that . . .
Practice Secretary
Job Requisition #: R0003698
Hours: 40 Department: Family Medicine
A Practice Secretary in our dynamic Family Medicine Department performs a wide variety of clerical and reception activities that support the delivery of services to patients.Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately. Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed. Responsible for early am chart preparation and other opening/closing procedures.Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Full Time position, Monday-Friday, 8:00-5:00pm with flexibility for evening shifts.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
·The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
· Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan. Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
· Thoroughly and concisely completes applications for eligibility in a timely manner. Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received. Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .
Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check in appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0001459
Department: Vision Center
The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab . . .
Optician
Job Requisition #: R0001459
Department: Vision Center
The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab and Dispensary. This means control of inventory and equipment, and for grinding and dispensing of eye glasses. An Optometrist supervises the Optician.H.S./GED Required. Graduate from a Certified Optician program or equivalent experience and a license. There needs to be knowledge and skill in lens grinding, the optical field and eyeglass dispensing. Bilingual skills preferred. At least one year of prior relevant work experience. This is a per diem position.
Are you an Ultrasonographer seeking to work on Saturdays? The weekend Ultrasonographer at EBNHC will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of sterile technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced. Graduate of an accredited school of Diagnostic Medical Sonography. RDMS registration in force and in good standing. 7:30 AM - 5:00 PM.
Education
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
Experience
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
Some vascular is a plus.
RDMS registration in force and in good standing.
Skills/Abilities
Strong organizational skills, Diplomacy, Tact, Team player
Strong interpersonal skills, Ability to prioritize assignments
Ability to make decisions in fast paced high stress situations, Attention to detail and accuracy
Ability to work with pediatric, geriatric and language challenged patients
Strong working knowledge of the field of Ultrasonography
Strong technical knowledge in utilizing Ultrasound equipment and ancillary imaging devices.
EBNHC is seeking a part-time weekday Ultrasonographer. Responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of High Level Disinfection technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced. Are you an Ultrasonographer seeking to work on Saturdays? The weekend Ultrasonographer at EBNHC will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of sterile technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced. Graduate of an accredited school of Diagnostic Medical Sonography. RDMS registration in force and in good standing. Schedule can include 2-3 FT days.
Essential Duties & Responsibilities:
Performs Diagnostic Sonographic examinations as directed by the requesting physician under the guidance of the on-site Radiologist.
Coordinates Sonograms requested with other Radiology Examinations according to patient’s needs.
Assists the Radiologist in performing invasive Ultrasound studies using High Level Disinfection technique and Standard Precautions.
Responsible for making adjustments to the schedule to accommodate emergent exams.
Maintains all probes and patient care equipment in good working order following all manufactures’ recommendations and all Health Centers approved cleaning or disinfecting procedures.
Recommends service of equipment as needed.
Qualifications & Requirements:
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule: Saturday, 7:30 AM - 3:30 PM.
Essential Duties & Responsibilities:
• Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines. • • Produces copies of Radiographic & Mammographic images as needed, of film or CD.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
• Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.
Qualifications and Requirements: • Graduate of the AMA Approved Radiologic Technology training Program. • Associates Degree is strongly desired. • ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography. • Certification and clinical experience in Mammography. • CPR Certified and ability to maintain on an annual basis.
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts . . .
Physical Therapist
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts as consultant to the program for rehabilitative component and participates as a member of the Interdisciplinary team. Responsible for initial Physical therapy evaluations, reassessments, home visits and the development of a treatment plan which is consistent with participant needs. Evaluates the physical and functional status of each participant.Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
Essential Duties & Responsibilities:
Provides and / or supervises the individual PT treatment of participants.
Provides clinical supervision to the Physical Therapy Assistants and rehabilitative aides.
Effectively documents in the EMR.Completes documentation in a timely manner.
Qualifications and Requirements:
Requires Valid Massachusetts license certified by the American Physical Therapy Association
Experience working with frail elderly or chronically ill persons
Job Requisition #: R0002890
Hours: 38 Department: South End Washington Women's Health
The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and infant health promotion, the . . .
Case Manager
Job Requisition #: R0002890
Hours: 38 Department: South End Washington Women's Health
The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and infant health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery and health systems improvement opportunities, and the network of Boston-based social services. The Family Partner will focus on partnering with mothers during the first two years of their child’s life to strengthen their connection to health care and support them in achieving their individual and family-level goals.
Education
High School Diploma Required
Experience
Experience working as a case manager/patient navigator/community health worker strongly preferred
Experience in a clinical setting a plus
Demonstrated commitment to impacting the social determinants of health.
Bilingual (Spanish/English) required
Computer and data management proficiency.
Skills/Abilities
Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
Candidate must be able to thrive in a fast-paced environment, in which the Family Partner works as a critical member of a multi-program initiative.
Excellent communication and organization skills, attention to detail
Ability to work in multiple settings, e.g. BWH, community sites, community health centers.
Knowledge of and passion for maternal and child health equity including content in breastfeeding, sexual and reproductive health, perinatal mental health, and domestic violence.
Strong ability to work with diverse, multi-cultural populations
Experience providing breastfeeding education and/or support a plus
Knowledge of Boston communities and local community resources a plus
Mastery of concepts and frameworks related to health disparities a plus
Job Requisition #: R0003187
Hours: 40 Department: PACE Rehabilitation
Physical Therapy Assistants are licensed clinical staff who work with the Interdisciplinary team ( IDT) at each PACE Center and carry . . .
Physical Therapy Assistant
Job Requisition #: R0003187
Hours: 40 Department: PACE Rehabilitation
Physical Therapy Assistants are licensed clinical staff who work with the Interdisciplinary team ( IDT) at each PACE Center and carry out treatment plans as designed by a physical therapist. PTA’s function within the scope of practice as regulated in the state of Massachusetts PTA’s are responsible for maintaining the rehab gym, and equipment ordering. They provide direct supervision to rehabilitation aides and are required to document their findings and treatments in the EMR and to, communicate their findings to the Physical Therapist and the IDT, PTAs should be comfortable addressing team and family issues concerning rehabilitation.
Essential Duties and Responsibilities
Demonstrates good background knowledge of medical information. Able to identify medical concerns from the EMR (Electric Medical Record or paper chart) or from patient presentation, which would limit execution of treatment plan.
Is able to discuss and explain the results of the Physical Therapy Evaluation as documented in the EMR.
Is able to execute treatment plans as directed by PT (Registered Physical Therapist) in the initial assessment.
Performs measurement skills correctly and logical sequence and in appropriate depth (manual muscle testing, goiniometry, balance, etc.)
Recognizes and discusses the need to modify skills appropriately to take into consideration the patient’s age, goals, and cultural background.
Is able to discuss and describe with the Physical Therapist the patient’s overall status and implications for PT including: Modifications of patient goals, treatment plan that reflects understanding of the total patient’s needs, discharge and equipment needs.
Performs the treatment techniques required for patient care and identifies patient response to treatment.
Qualifications and Requirements
HS Diploma/GED required
Graduate of an accredited school of Physical Therapy Assistant program. Licensed as a Physical Therapy Assistant in the state of Massachusetts. CPR required.
Must possess one year of working as a physical therapy assistant with a geriatric population. Experience with computers a must and with electronic medical records a plus and EpicCare.
Must have good communication skills. Be able to effectively contribute in a team directed approach to medical management of a frail elder population.
Must be able to carry out treatment plans as designed by Physical Therapist. Have good organizational and time management skill set with the ability to change direction and plans quickly to meet the needs of the participant.
WIC Program Nutritionist provides the full range of WIC nutrition services to applicants and participants (infants, children, prenatal and postpartum women, both breastfeeding and non-breastfeeding) under the supervision of the Senior Nutritionist.
Essential Duties & Responsibilities:
Conducts dietary evaluation of all categories of WIC participants.
Nutrition Assessment and counseling are documented completely and accurately.
Determines nutritional risk factors according to federal guidelines.
Prescribes appropriate food package based on nutritional risk factors.
Provides nutrition and breastfeeding counseling and education.
Offers referrals to additional appropriate services available through EBNHC and/or other community agencies.
Bloodwork procedures for collecting and assessing blood work values are followed appropriately.
Assists Senior Nutritionist with training of the paraprofessional Nutrition Assistant staff in completion of required activities and performance skills necessary to achieve CPAI or CPAII status.
Ongoing supervision and education of Nutrition Assistant staff through review and co-signing charts for purposes of Quality Assurance required by Federal/State standards.
Contributes to WIC/Primary Care coordinated services to prenatal clients through voluntary participation and facilitation of Breastfeeding education module of Birth Classes at EBNHC.
Serves a Co-Coordinator of East Boston WIC’s Immunization Project.
Qualifications and Requirements:
B.S. in Nutrition, Public Health Nutrition, Nutrition Education.
Demonstrated leadership and decision making capability.
Sensitivity to needs of participant population.
Available to work evening hours, and at least 1 Saturday per month.
Job Requisition #: R0003236
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering . . .
PACE Social Worker
Job Requisition #: R0003236
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling and therapy, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Clinical Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW). Bilingual (English/Spanish) required. Car required.
Essential Duties and Responsibilities:
Responsible for intake and enrollment, including ability to administer a complete psychosocial assessment and identify factors that impact upon the participant’s current level of functioning.
Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE and family can meet, maintain or enhance a potential participant’s level of functioning in the community.
Coordinates, and demonstrates a leadership role in family meetings evidenced by the ability to restate important themes and articulate conclusions or next steps.
Participates actively as part of an Interdisciplinary team. Sharing Initial and Bi-annual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan.
Develops and leads activities, which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, psycho-therapy, end-of-life care, supervision of social work interns, or case presentation at the ethics committee. Demonstrates knowledge by participating and attending appropriate workshops and seminars
Assists team in obtaining bed for participants needing long term or short term SNF placement.
Coordinates admissions and discharges for participants in need of psychiatric hospitalization
Qualifications and Requirements:
MSW completed. 1 year experience in a social work capacity in a community setting preferred.
Possess or working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW).
Experience in working with the elderly, preferably in an interdisciplinary team setting.
The ability and willingness to assist outside of traditional roles.
Job Requisition #: R0003255
Hours: 40 Department: PACE Community Care
Temporary full time MSW/LCSW PACE Social Worker position at Neighborhood PACE - Join East Boston Neighborhood Health Center’s PACE . . .
Temporary Full Time PACE Social Worker (LCSW)
Job Requisition #: R0003255
Hours: 40 Department: PACE Community Care
Temporary full time MSW/LCSW PACE Social Worker position at Neighborhood PACE - Join East Boston Neighborhood Health Center’s PACE program where the Social Work role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling and therapy, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Clinical Social Worker (LCSW). Bilingual (English/Spanish) preferred. Car required.
Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.
Completes initial psychosocial assessments and contributes to the plan of care by recognizing and articulating the way Neighborhood PACE, the participant and caregivers can meet, maintain or enhance a participant’s level of functioning in the community.
Completes annual and biannual assessments of all participants on his/her panel, and contributes to the social work section of the IDT care plan.
Participates actively as part of an Interdisciplinary team, sharing Initial and Biannual psychosocial assessments and contributes to clinical discussions.
Writes and follows up on stated treatment interventions reflected in the IDT care plan. Coordinates interventions with other providers and members of the IDT to support participants’ mental health and achieving their goals, consistent with PACE policies and procedures.
Develops and leads activities, which demonstrate areas of clinical expertise. Able to provide psychotherapy, family support, supportive counseling, and psychoeducation to participants and their caregivers. May also provide group counseling, end-of-life care, case management, and/or supervision of social work interns. Demonstrates knowledge by participating in appropriate trainings and seminars and applying new learning to the SW role in PACE.
Coordinates and demonstrates a leadership role in family meetings.
Demonstrates ability to perform risk assessment and crisis intervention.
Assists team in obtaining bed for participants needing long term or short term skilled nursing facility placement.
Coordinates admissions and discharges for participants in need of psychiatric hospitalization.
Serves the role of participant and family advocate by clarifying and representing the participant’s voice and perspective to the team and other community providers. Evidenced by active participation in all clinical meetings.
Demonstrates fluency in the use of the electronic medical record, able to keep progress notes comprehensive and current.
The Mammographer is expected to perform high quality Mammographic images. This shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule is Monday, Wednesday, Thursday, Friday, 8:00-5:00pm and Saturday 7:30-4:30pm
.
Education
Graduate of the AMA Approved school of Radiologic Technology.
ARRT and State of Massachusetts registered in good standing, both in Radiography and Mammography.
Certification and clinical experience in Mammography.
CPR Certified and ability to maintain on an annual basis.
Experience
1 – 3 years experience in the field of Radiology, including 1 year performing mammograms.
Ability to assimilate changes in technical Radiographic settings.
Skills/Abilities
Ability to prioritize assignments.
Excellent interpersonal skills.
Team player.
Attention to detail and accuracy.
Ability to make decisions in high volume environment
.Technical skills in the fields of Radiology and Mammography.
Job Requisition #: R0003435
Hours: 40 Department: PACE Meals and Nutrition
The PACE Registered Dietitian (RD) is an integral member of the PACE Interdisciplinary Team (IDT). The RD conducts clinical assessment, . . .
Registered Dietician
Job Requisition #: R0003435
Hours: 40 Department: PACE Meals and Nutrition
The PACE Registered Dietitian (RD) is an integral member of the PACE Interdisciplinary Team (IDT). The RD conducts clinical assessment, develops care plans, and coordinates interventions to support participants’ nutritional health and management of chronic health conditions consistent with PACE policy and procedure and evidenced-based guidelines.
Essential Duties & Responsibilities:
Completes nutrition assessments and implements care plans at enrollment, annually, and at status changes appropriately and in a timely manner.
RDs oversee nutrition-related competencies for Dietary Assistants in the PACE Center and all PACE Health Aides.
Demonstrates the ability to work collaboratively with the participant/caregiver and other members of the IDT in development and implementation of team goals and related plan of care.
Refers participants to appropriate in-house and community services, and to other providers, as appropriate (including speech therapy, meal services, SNAP, Wellness Center).
Oversees Nutrition Services including PACE Center based meals, home delivered meals, and supper clubs, as well as grocery delivery service and meal preps as needed.
Qualifications and Requirements:
At least one year experience with elders.
BS or MS preferred.
Registered Dietitian (RD/RL) or RD eligible from an accredited Academic institution.
Obtains state licensure within 3 months of hire.
Maintains State and National registration/licensure.
Maintains the Academy of Nutrition and Dietetics Professional Portfolio.
ServSafe Safety Certification (including Massachusetts Allergen Training Certification)
Are you a Physical Therapist looking for a rewarding temporary job? Join our Neighorhood PACE team as a Physical Therapist for our . . .
Physical Therapist
Job Requisition #: R0003535
Hours: 40 Department:
Are you a Physical Therapist looking for a rewarding temporary job? Join our Neighorhood PACE team as a Physical Therapist for our Revere PACE Center. A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts as consultant to the program for rehabilitative component and participates as a member of the Interdisciplinary team. Full-time job openings are available.
Essential Duties & Responsibilities:
Responsible for initial Physical therapy evaluations, reassessments and the development of a treatment plan which is consistent with participant needs.
Evaluates the physical and functional status of each participant.
Provides and / or supervises the individual PT treatment of participants.
Provides clinical supervision to the Physical Therapy Assistants and rehabilitative aides.
Acts as an advisor to the Recreation staff in planning and implementing the physical activity program for participants.
Qualifications and Requirements:
Requires Valid Massachusetts license certified by the American Physical Therapy Association
Experience working with frail elderly or chronically ill persons
Job Requisition #: R0003543
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
Behavioral Health Clinician
Job Requisition #: R0003543
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
BH Clinician
Job Requisition #: R0003548
Hours: 40 Department:
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
The Radiologic Technologist is expected to produce high quality Radiographic images, under the guidance of the Radiology Supervisor and . . .
Radiology Technologist
Job Requisition #: R0003551
Department: Radiology
The Radiologic Technologist is expected to produce high quality Radiographic images, under the guidance of the Radiology Supervisor and BMC Radiologists. These films shall be produced using ALARA techniques. The Radiologic Technologist will interact in a safe confidential and professional environment with a wide range of patient ages, cultures and physical states. Per diem position, minimum of three shifts/month.
Education
High School/GED Required
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
ARRT Certified.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
Experience
1 – 3 years of experience in a high volume environment performing diagnostic radiographic examination.
Good working knowledge in the field of Radiology.
Ability to assimilate changes in technical Radiographic settings.
Skills/Abilities
Performs Diagnostic Radiographic examination following department protocol and utilizing technical factors to ensure the highest quality result in: Head and Neck Studies, Chest Studies, Spine and Pelvis, Upper Extremity, Lower Extremity, Abdomen, and Pediatric
Strong ability to effectively use Electronic Medical Records (EMR) and electronic image archiving software.
Follows Radiation safety procedures on all exams keeping them ALARA.
Appropriately utilizes shields to reduce exposure to patient
Sets technical factors to reduce patient exposure and produce high quality films
Use universal precautions as necessary.
Demonstrates the knowledge and skills necessary to communicate with all of the age groups we serve.
Prepares patients for the exam by explaining the exam procedure in a kind, respectful manner.
Carries out exams in a professional, confidential and safe manner.
Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
Behavioral Health Clinician/ South End Community Health Center
Job Requisition #: R0003593
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for . . .
Behavioral Health Clinician/ South End Community Health Center
Job Requisition #: R0003593
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Prefer minimum of 2 years relevant post-graduate experience in community health, mental health or hospital setting. New graduates encouraged to apply.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Behavioral Health Clinician/South End Community Health Center
Job Requisition #: R0003594
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for . . .
Behavioral Health Clinician/South End Community Health Center
Job Requisition #: R0003594
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Prefer minimum of 2 years relevant post-graduate experience, in community health, mental health or hospital setting. New graduates encouraged to apply.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
Clinical hours sufficient to sit for the ARRT Examination.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
1 - 3 years’ experience in a high volume environment performing diagnostic radiographic examination.
Good working knowledge in the field of Radiology.
The Radiologic Technologist is expected to produce high quality Radiographic, under the guidance of the Radiology Supervisor. These films shall be produced in a safe technique as well as standard precautions. The Radiologic Technologist will also take part in Quality Improvement and Quality Control activities. Performs Diagnostic Radiographic examination following department protocol and utilizing technical factors to ensure the highest quality result head and neck studies, chest studies, spine and pelvis, upper extremity, lower extremity, abdomen, and pediatric studies.
Essential Duties & Responsibilities:
Produces copies of Radiographic images as needed.
Follows Radiation safety procedures on all exams keeping them ALARA.
Appropriately utilizes shields to reduce exposure to patient.
Sets technical factors to reduce patient exposure and produce high quality films.
Uses sterile technique if required and follows standard precautions.
Demonstrates the knowledge and skills necessary to communicate with all the age groups we serve.
Prepares patients for the exam by explaining the exam procedure in a kind, respectful manner.An interpreter will be utilized as needed.
Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
The Ultrasonographer will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of High Level Disinfection technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced.
Essential Duties & Responsibilities:
Performs Diagnostic Sonographic examinations as directed by the requesting physician under the guidance of the on-site Radiologist.
Coordinates Sonograms requested with other Radiology Examinations according to patient’s needs.
Assists the Radiologist in performing invasive Ultrasound studies using High Level Disinfection technique and Standard Precautions.
Responsible for making adjustments to the schedule to accommodate emergent exams.
Maintains all probes and patient care equipment in good working order following all manufactures’ recommendations and all Health Centers approved cleaning or disinfecting procedures.
Recommends service of equipment as needed.
Qualifications & Requirements:
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Will be responsible for assisting participants, so some heavy lifting is required. Must have great communication skills, the ability to work independently and to make common sense decisions. Requires HS Diploma/GED, MA drivers license, excellent driving record and van driving experience. Must successfully pass a Department of Transportation approved medical examination prior to hire date.
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Sign-on Bonus for Health Aides! Seeking Health Aide for Monday - Friday, 7:00 AM - 11:AM shift. Provides Neighborhood PACE participants . . .
Health Aide
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Sign-on Bonus for Health Aides! Seeking Health Aide for Monday - Friday, 7:00 AM - 11:AM shift. Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Evening Health Aide position. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: Monday - Friday, 7:00 AM - 11:00 AM. Weekend/holiday rotation. Health Aide or Certified Nurse Aide Certification Required.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve . . .
Certified Pharmacy Technician
Job Requisition #: R0002241
Department:
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve fulfilling prescription orders from start to finish, Reconstitutes and Compounds Suspensions, Inventory for CII-CIV Drugs and other tasks or duties when asked. Pharmacy technicians work under the direct supervision of a licensed pharmacist. They perform pharmacy-related functions as allowed by regulation. All pharmacy technicians working in Massachusetts must register with the state. The Certified Pharmacy Technician will work on a team and communicates effectively with team members and patients. Complies with policies, procedures, HIPAA, OSHA and actively seeks to expand clinical, technical and insurance knowledge.
Education
High school diploma or G.E.D
Completion of Pharmacy Technician training course accredited by ASHP or PTCB
MA Pharmacy Technician Certificate
Experience
1 year as a Certified Pharmacy Technician preferred
Skills and Knowledge
Working knowledge of different types of insurance’s.
The ability to work independently in fast paced environment performing multiple tasks simultaneously.
Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener Weekend team. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors.
Essential Duties and Responsibilities:
Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
Direct patients to the proper department based on the screening rubric
Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
· Patience, flexibility, and adaptability.
· Excellent communication skills
· Comfort working independently as well as part of a team
Job Requisition #: R0002460
Hours: 40 Department: PACE Wellness Center
Personal Care Assistant (PCA) assists PACE Center participants (Elderly) with personal care, restorative rehabilitation, meals, group . . .
Personal Care Assistant
Job Requisition #: R0002460
Hours: 40 Department: PACE Wellness Center
Personal Care Assistant (PCA) assists PACE Center participants (Elderly) with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff. Certificate as Nurse Assistant (CNA) or Home Health Aide (HHA) required. Full time position and schedule will include, days and evening rotations.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.
Provides supervision and encouragement when needed.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
High School graduate or GED.
Certification as Nursing Assistant or Home Health Aide.
Bilingual Spanish speaking skills are preferred, but not required.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders
Ability to work in a team setting
Flexibility, initiative, and organizational skills. Bilingual a plus.
Job Requisition #: R0002546
Hours: 36.25 Department: PACE Community Care
Full-time Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work . . .
Health Aide
Job Requisition #: R0002546
Hours: 36.25 Department: PACE Community Care
Full-time Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 7:00 AM - 3:00 PM, Includes every other weekend and Holiday Rotation. A vehicle is required for this community health aide position.
Full-time Coordinator of Community Outreach position to provide a wide range of outreach activities in collaboration with health and human service and community agencies. Develops relationships as a community liaison; builds and maintains a referral network/database and maintains working relationships between community agencies and organizations and East Boston WIC. Bilingual (English/Spanish) strongly preferred. Availability to work flexible schedule including evenings and weekends. HS Diploma or equivalent. Associates Degree preferred. Minimum two years experience in community or human services desired. Bilingual preferred.
Job Requisition #: R0002887
Hours: 40 Department: PACE Center
Our Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity . . .
Recreation Assistant
Job Requisition #: R0002887
Hours: 40 Department: PACE Center
Our Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity program that is appropriate to the range of interests, cognitive, physical and social needs of ESP participants in the PACE Center. Assists Recreation Therapist, in facilitating PACE Center-Based Participant Council Meetings to solicit advice and receive feedback. Contributes to the development of the therapeutic activities program in the PACE Center. Provides guidance and support to Personal Care Assistants around assisting participants with activities. Monday - Friday. Nursing assistant Certification a plus. Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months.
Essential Duties and Responsibilities
Demonstrates ability to conduct arts and crafts groups.
Demonstrates ability to conduct exercise groups.
Demonstrates ability to conduct cognitive activities such as current events and quiz games
Demonstrates the ability to conduct music groups
Makes contributions of activity ideas for incorporation in monthly activities calendars
Begins activities on time and is prepared with necessary materials
Qualifications and Requirements
High School diploma required.
Nursing assistant certification a plus
Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months.
Two years’ experience working with elders or other frail population.
Job Requisition #: R0002895
Hours: 40 Department: PACE Center
The Wellness Center Fitness Assistant functions as a member of the Wellness Center staff under the supervision of the . . .
Fitness Center Assistant
Job Requisition #: R0002895
Hours: 40 Department: PACE Center
The Wellness Center Fitness Assistant functions as a member of the Wellness Center staff under the supervision of the Wellness Center Fitness Supervisor and Wellness Center Manager. The Fitness Assistant supports fitness programming consistent with Participant Fitness Plans under the direction of the Fitness Center Supervisor.Ensures that all participants using the Fitness Center are checked in and out. Implements prescribed fitness programs under the supervision of the Wellness Center Fitness Coordinator.The Fitness assistant demonstrates the ability to safely set up and instruct participants in the use of all Fitness Center equipment.
Essential Duties & Responsibilities:
Follows maintenance and cleaning schedule. Reports any faulty equipment or safety concerns promptly.
Correctly and safely supervises participants during gait, standing and transfer activities.
Utilizes principles of good body mechanics.
Applies universal precautions when handling bodily fluids.
Demonstrates proper hand washing techniques.
Responds to medical emergencies in accordance with policy, procedure and training.
Displays initiative and creativity in assisting participants to meet personal fitness goals.
Qualifications and Requirements:
High school graduate or equivalency required.
CPR BLS required.
CNA/HHA preferred.
A minimum of one year experience working with a frail or elderly population.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Physical capability to provide ADL, mobility, exercise and other assistance to all ESP participants.Basic computer skills and ability to learn and efficiently utilize job-related software and computer systems
Job Requisition #: R0002946
Hours: 25 Department: PACE Home Care-Support-Housing
The PACE Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work . . .
Health Aide
Job Requisition #: R0002946
Hours: 25 Department: PACE Home Care-Support-Housing
The PACE Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Every Saturday and Sunday, 7:30 AM-9:00 PM in Supportive Housing. Holiday rotation
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0002960
Hours: 39.25 Department: PACE Community Care
$1,000 Sign-on Bonus for Health Aides! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be . . .
Health Aide
Job Requisition #: R0002960
Hours: 39.25 Department: PACE Community Care
$1,000 Sign-on Bonus for Health Aides! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Schedule: Monday, Tues, Wed, Friday and every other weekend 7:45 AM - 4:15 PM, includes weekend/holiday rotation.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0003002
Hours: 18 Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of . . .
Paramedic
Job Requisition #: R0003002
Hours: 18 Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of nurses, physicians, and medical assistants. The Emergency Department Paramedic is responsible for patient care of assigned patients under the general direction of the Emergency Department Medical Director with direct supervision by the Attending Physician and primary Registered Nurse. He/she administers patient care within the scope and limitations of his/her academic and clinical preparation as a Paramedic and adheres to policies, procedures and standards for practice as established by EBNHC.
Education
Graduate of an approved Paramedic Training program.
Certification as an EMT-P preferred.
Certification in ACLS, BLS and PALS cpr required.
Experience
Minimum of 2 years field experience as a paramedic.
Skills/Abilities
Demonstrated technical and advanced life support skills.
Job Requisition #: R0003014
Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of . . .
Paramedic
Job Requisition #: R0003014
Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of nurses, physicians, and medical assistants. The Emergency Department Paramedic is responsible for patient care of assigned patients under the general direction of the Emergency Department Medical Director with direct supervision by the Attending Physician and primary Registered Nurse. He/she administers patient care within the scope and limitations of his/her academic and clinical preparation as a Paramedic and adheres to policies, procedures and standards for practice as established by EBNHC.
Education
Graduate of an approved Paramedic Training program.
Certification as an EMT-P preferred.
Certification in ACLS, BLS and PALS cpr required.
Experience
Minimum of 2 years field experience as a paramedic.
Skills/Abilities
Demonstrated technical and advanced life support skills.
Job Requisition #: R0003070
Hours: 36.25 Department: PACE Center
$1,000 Sign on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with . . .
Personal Care Assistant
Job Requisition #: R0003070
Hours: 36.25 Department: PACE Center
$1,000 Sign on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, group and individual activities while at Center. Assists transportation with escorting participants to and from special care placements. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Nurse Aide or Health Aide Certification required. Full time Monday - Friday 8:00 am - 4:00 pm (36.25 hrs/wk) with a weekend/holiday rotation at PACE supported housing. Bilingual English/Spanish required. May be required to float to other sites to cover vacancies or absorb a day center/ home care assignment.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills. Bilingual a plus.
The PrEP Navigator works with the Primary Care Prep Expansion team and Prep Coordinator to provide services for patients who do not have HIV and have self-identified or have been referred as high-risk for HIV infection. The PrEP Navigator has knowledge on HIV/AIDS/STI prevention, transmission, and epidemiology. The PrEP Navigator provides guidance, counseling and advocacy to clients in need of assistance accessing Pre-Exposure Prophylaxis (PrEP), Non-Occupational Post Exposure Prophylaxis (nPEP), Sexually Transmitted Infections (STI) testing and comprehensive medical care. Together the PrEP team schedules intakes and follow up appointments, coordinates treatments and refills with the provider, and provides sexual health education. The PrEP Navigator will also provide Counseling and Testing Services to patients on PrEP. Full time, Monday-Friday, 8:00am-5:00pm with possible evening and weekend flexibility.
Education
Bachelor in Arts or Science Required
Experience
HIV/AIDS, Prevention & screenings services such as PrEP management, sexual health, Community health, health education & promotion with LGBTQA+.
Cultural competence, care navigation, data management, clinical workflows; utilization of EMR, Group facilitation and presenting to large groups.
Has participated in some leadership trainings or workshops.
Skills/Abilities
Good oral/written skills; Computer Skills; Presentation Skills.
Ability to Speak a Second Language other than English.
Job Requisition #: R0003147
Hours: 25 Department: PACE Home Care-Support-Housing
Health Aide needed in Neighborhood PACE! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be . . .
Home Health Aide
Job Requisition #: R0003147
Hours: 25 Department: PACE Home Care-Support-Housing
Health Aide needed in Neighborhood PACE! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Evening Schedule: 4:00 PM - 9:00 PM, 5 evenings a week with every other weekend and holiday rotation. Automobile required
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). This is a Per-diem role.
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener team. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors
Job Description
Essential Duties and Responsibilities:
Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
Direct patients to the proper department based on the screening rubric
Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
Patience, flexibility, and adaptability.
Excellent communication skills
Comfort working independently as well as part of a team
Customer service experience a plus
Bilingual skills (Spanish) preferred
Shifts are available between 8:00 and 5:00 pm Monday-Friday
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener Weekend team. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors.
Essential Duties and Responsibilities:
Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
Direct patients to the proper department based on the screening rubric
Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
· Patience, flexibility, and adaptability.
· Excellent communication skills
· Comfort working independently as well as part of a team
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Transportation Associates will be responsible for assisting participants into our company vehicles and some heavy lifting is required (30-50lbs). Must have great communication skills, the ability to work independently and to make common sense decisions. Position will also include
• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Performs other related duties as required.
Schedule is 36.25 hours/week, Monday – Friday, 8:00 AM to 4:00 PM. Union protected position and includes a sign on bonus of $500 along with additional perks and benefits
Education
HS Diploma/GED
Valid MA driver’s license (No CDL Required)
Experience
Excellent driving record and van driving experience.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Transportation Associates will be responsible for assisting participants into our company vehicles and some heavy lifting is required (30-50lbs). Must have great communication skills, the ability to work independently and to make common sense decisions. Position will also include
• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Performs other related duties as required.
Schedule is 36.25 hours/week, Monday – Friday, 8:00 AM to 4:00 PM. Union protected position and includes a sign on bonus of $500 along with additional perks and benefits
Education
HS Diploma/GED
Valid MA driver’s license (No CDL Required)
Experience
Excellent driving record and van driving experience.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Transportation Associates will be responsible for assisting participants into our company vehicles and some heavy lifting is required (30-50lbs). Must have great communication skills, the ability to work independently and to make common sense decisions. Position will also include
• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Performs other related duties as required.
Schedule is 36.25 hours/week, Monday – Friday, 8:00 AM to 4:00 PM. Union protected position and includes a sign on bonus of $500 along with additional perks and benefits
Education
HS Diploma/GED
Valid MA driver’s license (No CDL Required)
Experience
Excellent driving record and van driving experience.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Transportation Associates will be responsible for assisting participants into our company vehicles and some heavy lifting is required (30-50lbs). Must have great communication skills, the ability to work independently and to make common sense decisions. Position will also include
• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Performs other related duties as required.
Schedule is 36.25 hours/week, Monday – Friday, 8:00 AM to 4:00 PM. Union protected position and includes a sign on bonus of $500 along with additional perks and benefits
Education
HS Diploma/GED
Valid MA driver’s license (No CDL Required)
Experience
Excellent driving record and van driving experience.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
We are seeking a friendly and compassionate Transportation Associate (Driver) to provide safe transport services to the participants of our Neighborhood PACE Plan. Will be responsible for assisting participants, so some heavy lifting is required.
Monday-Friday 8 a.m. – 4 p.m.
$1000 sign-bonus for new hires.
Company medical, dental, 401K with company match, tuition reimbursement.
Generous earned time package with 2 weeks of vacation accumulated within the first year of employment; 3 weeks during the 2nd year; 4 weeks vacation during the third year.
Must have great communication skills, the ability to work independently and to make common sense decisions with a frail elderly population.
Requires HS Diploma/GED, MA Class D driver’s license, excellent driving record.
Van driving and/or personal care experience highly desirable.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
Job Requisition #: R0003265
Hours: 25 Department: PACE Community Care
Sign-on Bonus for Health Aides, 4:00 PM-9:00 PM! A Health Aide provides Neighborhood PACE participants with in-home assistance with . . .
Health Aide
Job Requisition #: R0003265
Hours: 25 Department: PACE Community Care
Sign-on Bonus for Health Aides, 4:00 PM-9:00 PM! A Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 4pm-9pm, 5 shifts a week including every other weekend and holiday rotation
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0003311
Hours: 40 Department: PACE Rehabilitation
EBNHC Neighborhood PACE Department is seeking a dynamic Rehab aide. Participates in the interdisciplinary team under the supervision of . . .
Rehab Aide
Job Requisition #: R0003311
Hours: 40 Department: PACE Rehabilitation
EBNHC Neighborhood PACE Department is seeking a dynamic Rehab aide. Participates in the interdisciplinary team under the supervision of the local PACE Center Director. Provides restorative and rehabilitation services consistent with plan of care under the direction of the licensed rehabilitation staff.Essential Duties and Responsibilities. Implements prescribed therapy and exercise programs under the direction of the physical or occupational therapist. Correctly adjusts canes and walkers (as ordered by therapist). Correctly adjusts Bathroom Equipment to proper patient height (as ordered by therapist). Correctly changes regulators on oxygen tanks. Correctly and safely sets up and operates the appropriate equipment.
Job Requisition #: R0003365
Hours: 36.25 Department: PACE Community Care
Seeking Health Aide for evenings! $1,000 Sign-on Bonus! Provides Neighborhood PACE participants with in-home assistance with ADLs and . . .
Health Aide
Job Requisition #: R0003365
Hours: 36.25 Department: PACE Community Care
Seeking Health Aide for evenings! $1,000 Sign-on Bonus! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 7:00 AM to 3:00 PM.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants
Job Requisition #: R0003409
Hours: 36.25 Department: PACE Center
$1000 Sign-on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with . . .
Personal Care Assistant
Job Requisition #: R0003409
Hours: 36.25 Department: PACE Center
$1000 Sign-on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Home Health Aide Certification also required. Schedule: Monday - Friday, 7:00 AM - 3:00 PM, includes weekend/holiday rotation. Located in East Boston. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee and snack on arrival and with noon meal service and cleanup. Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills.
Job Requisition #: R0003410
Hours: 36.25 Department: PACE Center
$1,000 Sign-on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with . . .
Personal Care Assistant
Job Requisition #: R0003410
Hours: 36.25 Department: PACE Center
$1,000 Sign-on Bonus! Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Certified Nurse Aide or Home Health Aide Certification required. Schedule: Monday - Friday, 7:00 AM - 3:00 PM, includes weekend/holiday rotation. Located in East Boston. Bilingual (English/Spanish) required. This is a PACE Center float position.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
High School graduate or GED.
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills.
The Dental Assistant is supervised by a Dentist and is responsible for various non-skilled dental tasks. Will provide clinical support to the dentist by utilizing 4 handed dentistry, including but not limited to: Preparing dental material for needed procedures, taking impressions and bite registrations , suctioning and retracting during procedures ,maintain an inventory of supplies, which includes ensuring assigned operatories are cleaned and disinfected between each patient being seen and set up for the next procedure, prepare instruments for sterilization processing, assist in intra and extraoral photographs. Take digital X-rays and panoramic images of diagnostic quality as requested by providers. Practice and adhere to OSHA and HIPAA regulations at all times. Schedule includes day/evening/weekend rotation. Boston residents preferred.
Essential Duties & Responsibilities
Participates in direct patient care activities as directed by a dentist. These include: oral hygiene education, irrigation and aspiration of the oral cavity exposing and processing good quality oral radiographs application of sealants. removal of sutures proper retraction of cheek, lip and tongue.
Prepares for sessions and insures all charts, equipment and x-rays are available for the client.
Facilitates efficient patient flow.
Follows the procedure for booking routine referrals and urgent appointments.
Maintains work area in an orderly manner.
Ensures that the operatories have been made safe for patients before bringing them in.
Stocks operatories in time for sessions and insures that supplies used are charged for.
Qualifications & Requirements:
Graduate from a Certified Dental Assistant program or equivalent experience.
Previous experience in a dental or medical dept desired.
Good written and verbal communication skills.
Ability to communicate effectively and respectfully with internal and external customers.
Job Requisition #: R0003439
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Aide in Neighborhood PACE. A Dietary Aide provides nutritional assistance under the supervision of . . .
Dietary Aide
Job Requisition #: R0003439
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Aide in Neighborhood PACE. A Dietary Aide provides nutritional assistance under the supervision of the Registered Dietitian. Duties include, set up, preparation, serving, and feeding of meals. Ensures that kitchen, kitchen equipment, food storage areas, food and other supplies are maintained in accordance with policy, procedure and food safety standards. Health Aides encouraged to apply.
Essential Duties and Responsibilities
Prepares meal plates and snacks for distribution to participants in the PACE Center.
Checks and records temperature of food before serving.
Checks and records refrigerator and freezer temperatures at beginning and end of shift.
Maintains cleanliness and order in kitchen and food supply areas. Ensures cleanliness of refrigerators and freezer. Completes weekly cleaning log.
Maintains inventory of food and food related supplies, including emergency food supplies. Works with dietitian to order food. Orders supplies and stock items as approved.
Monitors expiration dates, rotation and storage of food to ensure all food products are labeled and dated as per policy guidelines.
Qualifications and Requirements
Certified Nurse Aide or Health Aide Certification preferred
A minimum of one year experience working with a frail or elderly population.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Ability to learn and efficiently utilize job-related software and computer systems.
$2,500 sign on bonus for full time Pharmacy Techs. The certified lead pharmacy technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Responsible for the moral and recognition of the team. Works to build teamwork at all levels. Reconstitutes and compounds suspensions, Implements pharmacy objectives as determined by the pharmacy supervisory team. Supervise pharmacy technicians using the proper procedure to complete all daily assignments. Works with technicians to coordinate the daily production of assigned function including narcotics and/or compliance. Knowledgeable and trained on all front end processes and systems in order to troubleshoot and assist in workflow if needed. Flexible schedule and will include Monday-Friday, days, evenings and weekend rotations
Education
High School graduate or GED required.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
Experience
Previous leadership experience preferred
Skills/Abilities
Ability to work on a team in a fast-paced environment.
Excellent communication skills in English as well as basic reading and math skills.
Computer proficiency with an electronic medical record.
Job Requisition #: R0003480
Hours: 36.25 Department: PACE Center
$1000 Sign on Bonus! Full-time Personal Care Assistant position to assist PACE Day Center participants with personal care, restorative . . .
Personal Care Assistant
Job Requisition #: R0003480
Hours: 36.25 Department: PACE Center
$1000 Sign on Bonus! Full-time Personal Care Assistant position to assist PACE Day Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Home Health Aide Certification also required. Schedule: Monday - Friday, 7:00 AM - 3:00 PM, includes holiday rotation and home care assignment.
$2,500 sign on bonus for Full Time Technicians. The certified pharmacy technician is responsible for providing support and assistance to ESP clinical staff in the management of medication ordering and delivery. Responsible for the moral and recognition of the team. Works to build teamwork at all levels. Works with technicians to coordinate the daily production of assigned function including narcotics and/or compliance. Knowledgeable of department metrics and productivity levels. Provides regular and timely feedback to colleagues regarding their performance. Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Full Time position, Monday-Friday and will include days, evenings and weekend rotations.
Function as liaison between the pharmacy and the ESP interdisciplinary team to assure timely exchange of information as it relates to new orders and routine refills and meds -on –time.
Will rotate between the day centers to accommodate MOT weeks at each site. Assist with preparation and coordination of distribution for monthly/weekly medications.
Assist nursing staff with maintenance of med closet. Rotate stock and check expiration dates. Order, replace and maintain appropriate inventory & supplies as needed.
Manage the ESP pharmacy refill line
Participate in ESP Quality Programs and special projects.
Requirements and Qualifications
HS/GED
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
At least one year experience working with a geriatric population
Coordinate daily dispatch of vans for participant pick up and drop off, schedule same day and future rides, assist with supervising transportation associates and scheduling of trips, answer heavy volume of phone calls, strong computer and organizing skills. Mondays - Fridays 8:00 a.m. - 5:00 p.m.
Education
HS Diploma/GED required
Experience
Current driver’s license
Preferably one year experience as a dispatcher.
Skills/Abilities
Good communication skills.
Ability to work independently.
Must have computer skills and use systems such as Microsoft Office and dispatching software.
Job Requisition #: R0003504
Department: Emergency Department
Rotating schedule of days, evenings, weekends, nights and holidays. Sign on Bonus of $2,500 for full time and pro-rated for part . . .
Paramedic
Job Requisition #: R0003504
Department: Emergency Department
Rotating schedule of days, evenings, weekends, nights and holidays. Sign on Bonus of $2,500 for full time and pro-rated for part time.
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of nurses, physicians, and medical assistants. The Emergency Department Paramedic is responsible for patient care of assigned patients under the general direction of the Emergency Department Medical Director with direct supervision by the Attending Physician and primary Registered Nurse. He/she administers patient care within the scope and limitations of his/her academic and clinical preparation as a Paramedic and adheres to policies, procedures and standards for practice as established by EBNHC.
Education
Graduate of an approved Paramedic Training program.
Certification as an EMT-P preferred.
Certification in ACLS, BLS and PALS cpr required.
Experience
Minimum of 2 years field experience as a paramedic.
Skills/Abilities
Demonstrated technical and advanced life support skills.
The Community Based Prevention Health Coordinator reports to the Project SHINE Department Manager and works closely with the Community Based Prevention Program educator and Prevention and Screening team. The right candidate for this position provides in person and virtual outreach, risk assessment, risk-reduction education, implements CDC evidence-based Personalized Cognitive Counseling (PCP) curriculum, and links patients to PrEP and behavioral health services. The Bilingual Based Prevention Health Coordinator leads CBP HIV and STDs prevention initiatives, and has a focus in the Latinx gay, bisexual and other men who have sex with men. Bilingual (English/Spanish) required.
Exciting opportunity to work on Community Initiatives at EBNHC, voted Top Places to Work by the Boston Globe five times! Coordinate EBNHC's involvement in community programming that promotes the development of a healthy lifestyle with specific focus on food access programming including EBNHC Farmers Market, CSA program and Community Wellness Garden. Responsible for outreach and evaluation of each aspect of Food Access, including surveys and regular data collection. Minimum one year of community programming experience required.
1-2 year’s community programming experience required
Responsible for outreach and enrollment of program participants
Recruit and interview seasonal interns
Bachelors Degree Required
Must maintain a valid drivers license and good driving record
Job Requisition #: R0003538
Hours: 40 Department: PACE Center
The Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity . . .
Recreation Assistant
Job Requisition #: R0003538
Hours: 40 Department: PACE Center
The Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity program that is appropriate to the range of interests, cognitive, physical and social needs of PACE participants in the Revere PACE Center. Assists Recreation Therapist, in facilitating PACE Center-Based Participant Council Meetings to solicit advice and receive feedback. Contributes to the development of the therapeutic activities program in the PACE Center. Provides guidance and support to PCAs around assisting participants with activities.
Essential Duties and Responsibilities
Demonstrates ability to conduct arts and crafts groups.
Demonstrates ability to conduct exercise groups.
Demonstrates ability to conduct cognitive activities such as current events and quiz games
Demonstrates the ability to conduct music groups
Makes contributions of activity ideas for incorporation in monthly activities calendars
Begins activities on time and is prepared with necessary materials
Qualifications and Requirements
HS Diploma/GED
Nursing assistant certification a plus
Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months.
Two years’ experience working with elders or other frail population.
Job Requisition #: R0003539
Hours: 40 Department: PACE Center
PACE Recreational Therapists work with participants to restore motor, social and cognitive functioning, build confidence, develop . . .
Recreation Therapist
Job Requisition #: R0003539
Hours: 40 Department: PACE Center
PACE Recreational Therapists work with participants to restore motor, social and cognitive functioning, build confidence, develop coping skills, and integrate skills learned in treatment settings into community settings. Intervention areas vary widely and are based upon client interests. Examples of intervention modalities include creative arts (e.g., crafts, music, dance, drama, among others), sports, adventure programming, dance/movement, and leisure education.
Essential Duties and Responsibilities
Develops, implements, and posts a monthly calendar (of recreation activities) that meets the mental, physical and psycho-social needs of PACE participants as measured by ratings of the Activities Program in PACE consumer satisfaction survey, and feedback through Participant Council and Participant Advisory Council.
Ensures that activities schedules include a variety of meaningful activities that match the individual interests and functional needs of ESP participants
If not certified or eligible to be certified by the National Council for Therapeutic Recreation of similar body, collaborates with an Occupational Therapist to ensure that group activities programs are consistent with participants’ level of cognitive, motor, balance and other functional statuses.
Plans, attends and organizes outings and field trips to community events and incorporates same in activities calendar.
Ensures that personal care assistants (PCAs) are trained in new activities.
Assigns PCA’s to activity and personal care responsibilities consistent with individual competencies and roles.
Qualifications and Requirements
Certification in Therapeutic Recreation by a recognized accrediting body plus at least one year of experience working in an activities capacity with elders or other frail populations. If not certified or qualified for certification, must have experience consistent with conducting assessment, individual care planning, and group activities planning.
Bachelor’s Degree consistent with qualifications for Therapeutic Recreation Certification from a recognized accrediting body such as the National Council for Therapeutic Recreation Certification. (Preferred); or Bachelor’s degree in a related field including but not limited to, occupational therapy, music or art therapy with experience working in a social or recreational program; or
At least five years recent experience working in a social or recreational program, one of which was full-time in an activities program in a health care setting with responsibility for activities planning and management and has completed a certificate program in activities.
Ability to clearly and concisely communicate with a culturally and educationally diverse participants, families, and staff. Bilingual a plus.
Must be creative, innovative and able to organize and manage a variety of activities and responsibilities. Must be comfortable in functioning as part of an interdisciplinary team.
Ability to supervise and develop direct care staff.
Program Coordinator is responsible for the access, delivery and development of physical activity programming for EBNHC youth in order to promote and develop a healthy lifestyle.
Develop and maintain quality physical activity offerings sponsored by EBNHC’s Let’s Get Movin’ after school program.Including providing support, direction and hands on training to AmeriCorps members.
Develop and implement standardized Sport and Fitness curriculum.
Train staff and ensure that staff are confident in the delivery of programming to maintain quality and consistency across sites.
Responsible for the delivery of after school sport and fitness programming including but not limited to:site relations, program schedule and staffing, program delivery and coach supervision, protocol compliance and participant safety.
Oversee the coordination, content and day to day operations of the EBNHC summer program. Including the summer programming schedule, permitting, program partners and JR leaders.Actively participate in delivery of summer programming as needed.
EDUCATION: Bachelors Degree preferred
EXPERIENCE: 1-2 years experience leading physical activity for children
SKILLS/ABILITIES: Must maintain a valid MA driver’s license and good driving record
Job Requisition #: R0003563
Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and . . .
Home Health Aide
Job Requisition #: R0003563
Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Work every month and scheduled holidays.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0003587
Hours: 36.25 Department: PACE Center
Full-time position to assist PACE Day Health Center participants with personal care, restorative rehabilitation, meals, group and . . .
Personal Care Assistant
Job Requisition #: R0003587
Hours: 36.25 Department: PACE Center
Full-time position to assist PACE Day Health Center participants with personal care, restorative rehabilitation, meals, group and individual activities while at Center. Assists transportation with escorting participants to and from special care placements. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. HS Diploma/GED required. HHA Certification also required. Full time Monday - Friday 8:00 am - 4:00 pm (36.25 hrs/wk) with a weekend/holiday rotation at PACE supported housing.
The Transportation Associate provides transportation services to the East Boston Neighborhood Health Center PACE centers, serving the frail elderly, and providing courier services between EBNHC locations and PACE sites. $1000 sign on bonus for full time Drivers
Essential Duties and Responsibilities
Offers emotional and physical support to frail elderly patients and families.
Transports participants to/from inside their homes to/from the assigned PACE Center or appointment (via stair chair carry, wheelchair or walking assistance).
Properly secures participants, equipment and other items in the van prior to operating the vehicle.
Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
Operates, uses and understands adjunct equipment used in the performance of the job.
Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.
Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.
Follows Infection Control procedures.
Provides courier service between EBNHC locations and PACE sites.
Performs other related duties as required.
Qualifications and Requirements
HS Diploma/GED required.
Current MA driver’s license
Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation.
A Department of Transportation Medical Certification Driver Fitness Examination will also be required
The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers. Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation Demonstrates compassion and care by proactively identifying and resolving potential problems. This is a per-diem position.
Essential Duties and Responsibilities: • Complies with policies and procedures to ensure patient safety, and protect patient privacy and security • Understands and follows applicable Federal and State laws (e.g. HIPPAA), regulations (e.g. OSHA), professional standards, and ethical principles
Qualifications & Requirements: • High School graduate or GED required. • Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy • Must have completed Pharmacy Technician Trainee requirements • Ability to work on a team in a fast-paced environment. • Excellent communication skills in English as well as basic reading and math skills. • Computer proficiency with an electronic medical record. • Commitment to exceptional customer service.
The Sales Associate in our Pharmacy provides customer service by anticipating customer needs, demonstrating compassion and care in all interactions. Accurately perform cashier duties – handling cash and credit card transactions with precision while following company policies and procedures.
High School diploma or GED required
One year of customer service work experience preferred
SKILLS/ABILITIES: Ability to work on a team in a fast-paced environment.
Excellent communication skills in English/Spanish as well as basic reading and math skills
Job Requisition #: R0002588
Hours: 40 Department: South End Mental Health Addiction Services
Sited full-time at South End Community Health Center (SEHC) part of East Boston Neighborhood Health Center (EBNHC). The SECHC . . .
Behavioral Health Clinical Director
Job Requisition #: R0002588
Hours: 40 Department: South End Mental Health Addiction Services
Sited full-time at South End Community Health Center (SEHC) part of East Boston Neighborhood Health Center (EBNHC). The SECHC Behavioral Health Clinical Director (BHCD), under the direction of the BH Clinical Administrative Director to whom this position reports, and with the guidance of the BH Medical Director and Chief Behavioral Health Officer, helps develop, implement, facilitate, continuously assess and improve the standardization of all BH clinical workflows and processes. In support of the BH Department’s practice transformation redesign project and as a member of the BH Leadership Team, the BHCD helps design data collection, analyses and reporting regarding clinical operational processes and BH outcome metrics and participates in the timely and relevant training to the staff. The BHCD is responsible for overseeing supervising and managing a highly skilled BH operations support team whose main functions include but are not limited to scheduling, referral, authorization, HFU, template and in basket management. The SECHC BHCD will provide direct care to patients and clinical supervision to assigned BHCs and students. The SECHC BHCD responsibly and diligently oversees each SECHC BH clinical service line, including but not limited to the School Health, IBH, Specialty BH, Group Therapy, the Emergency On-Call and Student Training programs.
Essential Duties & Responsibilities:
As a member of the East Boston Neighborhood Health Center Behavioral Health Leadership team, which includes the CBHO, BH Medical and Administrative Directors actively participates in and contributes to strategic planning and BH practice transformation across the two sites. This includes the strategic two-site integration plan as well as growth and scaling of services.
Support, under the direction of the BH Clinical Administrative Director (BH CAD), BH service delivery by overseeing and directing the efforts of the BH operations support team to identify barriers to access to care, resolve appointment scheduling issues, coordinate supported referrals to external behavioral health services, and facilitate smooth service delivery across the entire department.
Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.
Under the direction of the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.
Under the direction of the BH CAD, oversees the work of and provides clinical supervision to the SECHC BH IBH Clinical Lead in her capacity as the departmental liaison to the SECHC primary care departments.
Under the direction of and in collaboration with the BH CAD functions as the SECHC BH liaison to Patient Accounts, the Grants Management office, the Contact Center, and The Community Resource and Wellness Center.
Actively participates in emergency management, regulatory compliance and patient safety programs, including TJC, DPH, HRSA, CMS, as a content expert along with other BH leaders for behavioral health-related issues.
As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in flight project with a high degree of integrity and on time performance.
Specific to SECHC BH, coordinates BH care navigation and community health worker programs for the facilitating of complex integrated behavioral health care in a primary care setting, including internal and external mental health and substance abuse services.
Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team.
As a member of the BH Leadership Team and under the direction of the Quality Department Medical Director, participates in the development of an outcome measurement program for the ACO-required BH outcomes.
As a member of the BH Leadership Team identifies, oversees, supervises, scopes and scales each of the SECHC BH Department’s critical clinical service lines as delineated in the position summary and develops the plan for allocation of resources, coverage and contingency staffing.
Assists in BH Department fiscal management: participation in the preparation and monitoring of the departmental budget; BHC productivity/utilization review, and documentation/coding/billing practices and improvements.
Provides high quality supervision to assigned BHCs and students.
With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.
Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.
Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.
Maintains excellent punctuality and attendance.
Demonstrates self-direction and self-motivation; solves problems independently, yet knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Adheres to all EBNHC and departmental policies and procedures.
Participates in required departmental activities and meetings.
Performs other related duties as agreed upon and required.
Qualifications and Requirements:
EDUCATION: Bachelor’s Degree, Master’s or Doctoral Degree in a BH Discipline and licensure (LP, LICSW, LMHC, LMFT), required.
EXPERIENCE: 5 years clinical and medical or behavioral health program management experience, clinical and administrative supervision required.
SKILLS/ABILITIES:
• Fluency in Spanish strongly preferred.
• Strong organizational and time management skills.
• Proven Ability to prioritize and manage multiple projects and tasks.
• Excellent oral and written communication skills.
• Analytical skills necessary for the gathering and analyzing of data and reports, and to identify trends/issues.
• Comfortable with the pace of primary and emergency care, within an interdisciplinary team.
• Awareness of and demonstrated commitment to the delivery of culturally competent care.
Job Requisition #: R0003262
Hours: 24 Department: South End Addiction Services
A Registered Nurse in the South End Addiction Department located at 1601 Washington Street holds ultimate responsibility for direct and . . .
RN Manager Subxone Program
Job Requisition #: R0003262
Hours: 24 Department: South End Addiction Services
A Registered Nurse in the South End Addiction Department located at 1601 Washington Street holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team. $10,000 Sign-on Bonus!
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003553
Hours: 40 Department: Family Medicine
The Operation Manager is responsible for supporting the administrative and medical director with ongoing department development and . . .
Operations Manager
Job Requisition #: R0003553
Hours: 40 Department: Family Medicine
The Operation Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department’s day to day operations. Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation
Responsibilities
Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
With the medical director develop and distribute the “On Call Schedule” if needed. Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
Coordinate a schedule for all nurses, MA’s and clerical support. This includes processing time off request both planned and unplanned. Evaluate staffing and work flow daily to determine staffing needs.
Approves payroll within Workday as needed and directed by Administrative Director.
Demonstrates flexibility and creativity and a performance improvement approach to practice and operations
Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.
Promotes a sense of “teamwork” through inclusion, collaboration, and advocacy.
Participates in development and maintenance of Family Medicine SharePoint Site.
Assists in planning for capital equipment needs in collaboration with the administrative director.
Maintains and assures a patient/customer friendly and confidential environment.
Coordinates/conducts monthly patient-safety/Open for Business audits
Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.
Reviews incident reports and plans for quality improvement for individuals or the department based on trends.
Participates in quality improvement programs in collaboration with administrative director.
Acts as a clinical resource and role model to staff.
Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and compliance
Adheres to all EBNHC and departmental policies and procedures
Participate in required departmental activities and meetings.
Participates in yearly budget process
Requirements
Minimum of 3-5 year experience in an ambulatory care practice setting.
Minimum of 2 years relevant management experience.
Job Requisition #: R0003601
Hours: 40 Department: PACE Center
Responsible for the day-to-day operations of the PACE Center and coordination of all care delivered to participants (i.e., patients) of . . .
Center Manager
Job Requisition #: R0003601
Hours: 40 Department: PACE Center
Responsible for the day-to-day operations of the PACE Center and coordination of all care delivered to participants (i.e., patients) of the PACE Center. This includes the coordination of the Interdisciplinary care team (IDT) as well as oversight of the facility and day-to-day operations at the center. Responsible for center-based cost containment and expense oversight. Regularly reviews and analyzes clinical, operational, and financial reports and other data to evaluate the overall performance of the IDT and its adherence to established policies, workflows, and individual patient care plans.
Essential Duties & Responsibilities:
Manages the PACE Center physical plant for a safe and comfortable environment.
Recruit, screen, hire and supervises staff and responsible for annual and performance reviews.
Oversees the intake assessment and care planning process to assure efficiency and completeness.
Engaged in activities and issues relevant to the administration and improvement of PACE Center.
Qualifications and Requirements:
College degree in a field such as rehabilitative therapy, nursing, social work, recreational therapy or related field is required.
Supervisory and administrative experience is required. Two years’ experience and interest in working with the elderly is required.
Skilled facilitator with excellent communication and interpersonal skills.
Experience in managed care setting preferred.
Prior experience in interdisciplinary team setting preferred.
Ability to bring broad perspective on management of health and social issues to day-to-day operations.
Job Requisition #: R0003683
Hours: 40 Department: Education & Training Institute
The Director of Workforce Training is a key leadership position reporting to the Vice President of Human Resources and working closely . . .
Director of Workforce Training
Job Requisition #: R0003683
Hours: 40 Department: Education & Training Institute
The Director of Workforce Training is a key leadership position reporting to the Vice President of Human Resources and working closely with HR, the Office of the Medical Staff and Administration. This position leads in the development and implementation of a broad set of workforce development training initiatives to ensure:
• All staff properly onboarded to the facility
• All staff meet all regulatory training compliance
• All staff trained to work at the top of their field
• All staff have opportunity to build their skills when desired
• Build opportunities for community to train to get jobs within the health center – create intentional pipeline for commonly needed positions.
• A focus on diversity, equity and inclusion – strong intentionality to see people of color and those economically challenged be employed and have opportunity to advance.
Other responsibilities include:
• Will manage Tuition Reimbursement and Staff Development Benefits
• Will oversee and manage the Health Centers Learning Management System (currently Relias)
• Will develop and assign curriculum to cohorts of staff
• Will create partnerships with other teaching facilities and organizations
• Will apply for and manage grants related to training opportunities
• Will manage support staff within the Education and Training Department
Minimum Requirements:
Master’s degree in education, human resources, sociology, social justice, behavioral sciences, multicultural studies, or a related field.
Experience and ability to develop training and curriculum related to workforce development.
Experience working with and sensitivity to diverse constituencies of various social identities (ethnic, racial, generational, religious, economic, educational backgrounds and abilities, sexual orientation, and gender expression).
Demonstrated knowledge, skills, and awareness of contemporary issues of inclusion, including the current research and best practices that inform and address these issues.
Demonstrated administrative and leadership skills and a strong ability to develop relationships and work with multiple constituencies.
Excellent analytical and problem-solving skills.
Demonstrated experience in professional writing, research and analysis, dissemination, and communication skills.
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a . . .
Medical Assistant l
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 0 to greater than 100 years. A licensed nurse supervises the Medical Assistant. Evening assignment included in work schedule. Rotation to Winthrop Family Medicine [as needed]. Excellent ability to grow in your career.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Bilingual skills preferred.
Experience
At least one-year customer service experience
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002108
Hours: 34 Department: Winthrop Neighborhood Health
EBNHC is seeking a part time Medical Assistant for our Winthrop/East Boston locations! Working in close partnership with a provider(s), . . .
Medical Assistant
Job Requisition #: R0002108
Hours: 34 Department: Winthrop Neighborhood Health
EBNHC is seeking a part time Medical Assistant for our Winthrop/East Boston locations! Working in close partnership with a provider(s), the medical assistant in Family Medicine assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. East Boston/Winthrop locations. Part-time, four day work-week, ( M: 8:00 AM-6:00 PM, T: 11:30 AM-8:30 PM , W 8:00 AM-6:00 PM, and F: 8:00 AM-5:00 PM).
Essential Duties and Responsibilities:
Vital signs
Pulse oximetry
Use of 02 equipment
Obtaining EKG’s
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested
Cleans and wraps instruments for sterilization
Follows procedure for operation of autoclave and properly documents each load
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program
One year of Medical Assisting experience strongly preferred
One year of Customer Service experience
Excellent oral, listening, and written communication skills
Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice includes outstanding customer service with internal and external customers, demonstrating initiative, flexibility and proactivity based on the specific, evolving needs of the department.
Full-time position available to assist providers and perform various non-skilled nursing tasks for a busy department. Schedule: Monday – Friday, 8:00 AM – 5:00 PM.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Experience
At least one year customer service experience.
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002537
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a . . .
Medical Assistant l
Job Requisition #: R0002537
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 0 to greater than 100 years. A licensed nurse supervises the Medical Assistant.
Full time position. Schedule is Monday - Friday, 8:00AM - 5:00 PM, includes evening/weekend/holiday rotation. Career ladder growth opportunity.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Bilingual skills preferred.
Experience
At least one-year customer service experience
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a . . .
Medical Assistant
Job Requisition #: R0002631
Hours: 40 Department:
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002727
Hours: 40 Department: Adult Medicine
Working in close partnership with a provider(s), the Medical Assistant in Adult Medicine assists and directs care of patients in a . . .
Medical Assistant I
Job Requisition #: R0002727
Hours: 40 Department: Adult Medicine
Working in close partnership with a provider(s), the Medical Assistant in Adult Medicine assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual (English/Spanish) a plus.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002911
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant I
Job Requisition #: R0002911
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center.
Schedule is Monday-Friday, 8:00am-5:00pm with evening, weekend and holiday rotations.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
Experience in healthcare preferred
Two years as a Medical Assistant preferred.
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
Job Requisition #: R0003163
Hours: 24 Department: South End Washington Family Med
EBNHC is seeking a part-time Medical Assistant in our South End, Washington Street location. New grads welcome to apply! Working in . . .
Medical Assistant l
Job Requisition #: R0003163
Hours: 24 Department: South End Washington Family Med
EBNHC is seeking a part-time Medical Assistant in our South End, Washington Street location. New grads welcome to apply! Working in close partnership with a provider(s) in our South End Washington Primary Care Department at our 1601 Washington Street location, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual Spanish a plus, not required. Conveniently located on Public Transportation.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003229
Hours: 36.25 Department: PACE Center
Medical Assistant needed for busy Neighborhood PACE Department. Will assist providers and perform various non-skilled nursing tasks for . . .
Medical Assistant
Job Requisition #: R0003229
Hours: 36.25 Department: PACE Center
Medical Assistant needed for busy Neighborhood PACE Department. Will assist providers and perform various non-skilled nursing tasks for a busy department. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 55 to greater than 100 years. HS Diploma/GED and a graduate of a Certified Medical Assistant program and at least one year of experience working with the elderly in a health care setting and computer literacy required. Bilingual skills (English/Spanish) required. Schedule: Monday – Friday, 8:00 AM – 4:00 PM.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
EBNHC is seeking a Medical Assistant for a full-time, direct temporary position in our Covid-19 Department. In this role, the Medical . . .
Medical Assistant I
Job Requisition #: R0003275
Hours: 40 Department:
EBNHC is seeking a Medical Assistant for a full-time, direct temporary position in our Covid-19 Department. In this role, the Medical Assistant assists and directs care of patients in regards to screening and vaccinations for both Covid-19 and Influenza. Also, assists and directs care of patients in regards to performing nasal swabbing for Covid-19 testing. Will provide patients with evidence-based information about vaccine safety, potential side effects, and the importance of immunization. Participates in all workflows including, but not limited to, scheduling and check in of the patient, vaccinating, testing, and results management. Hours are Monday - Friday, 8:00 AM - 5:00 PM in East Boston. Conveniently located near the blue line near Maverick Train Station, free parking available.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Computer literacy.
Bilingual skills (English/Spanish) a plus but not required.
Working in close partnership with a provider(s), the Medical Assistant assists and directs care of patients in regards to screening for COVID-19. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. The medical assistant will participate in all workflows including, but not limited to, scheduling and check in of the patient, testing, and results management. Bilingual (English/Spanish) required.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
The Medical Assistant I will be working in close partnership with provider(s), will assist and direct care of patients. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center. Part Time; Weekends 8:30 am to 5:00 pm and a combination of afternoons 12:00 pm to 9:00 pm and evenings 4:00 pm to 9:00 pm.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
Two years as a Medical Assistant or six months at East Boston Neighborhood Health Center.
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
Job Requisition #: R0003383
Hours: 40 Department: South End Washington Women's Health
Medical Assistant needed in our our SOUTH END Hass Primary Care department, the Medical Assistant assists and directs care of patients . . .
Medical Assistant II
Job Requisition #: R0003383
Hours: 40 Department: South End Washington Women's Health
Medical Assistant needed in our our SOUTH END Hass Primary Care department, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.Bilingual (English/Spanish) skills are required and will be assessed.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003398
Hours: 36.25 Department: PACE Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant I
Job Requisition #: R0003398
Hours: 36.25 Department: PACE Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003422
Hours: 24 Department: PACE Center
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant ll
Job Requisition #: R0003422
Hours: 24 Department: PACE Center
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
The Medical Assistant I will be working in close partnership with provider(s), will assist and direct care of patients. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center Full Time; Monday through Friday 8:00-5:00pm and will include evening and weekend rotations.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
New Grad Medical Assistants welcomed, Two years as a Medical Assistant preferred
Skills/Abilities
Accurately performs the following as indicated :
1. vital signs, O2 sat, pain scale (0-10)
2. weights, height, LMP
3. Spirometry
4. EKG
5. Peak flow meters.
6. Use of Oxygen equipment
7. Point of Care testing
8. Cleans and wraps instruments for sterilization
9. Follows proper sterilization protocols as indicated
The Medical Assistant II meets all the criteria of the Medical Assistant - Level I. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member within Project SHINE Department. The MA II exemplifies all the qualities of a medical assistant, as well as shows leadership skills, initiative, and a drive to improve the role of the medical assistant. The MA II will work cooperatively with departmental leadership to help facilitate new initiatives and goals for the department.
The Medical Assistant II meets all the criteria of the Medical Assistant - Level I. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member within Project SHINE Department. The MA II exemplifies all the qualities of a medical assistant, as well as shows leadership skills, initiative, and a drive to improve the role of the medical assistant. The MA II will work cooperatively with departmental leadership to help facilitate new initiatives and goals for the department.
Working in close partnership with a provider(s) in out OB/GYN Department, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center. Full-time position available to assist providers and perform various non-skilled nursing tasks for busy department. Schedule Monday-Friday 8:00 AM-5:00 PM.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
Two years as a Medical Assistant or six months at East Boston Neighborhood Health Center.
Must work at least .8 FTE regularly scheduled hours.
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
Job Requisition #: R0003512
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s) at our South End location, the medical assistant assists and directs care of patients . . .
Medical Assistant I
Job Requisition #: R0003512
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s) at our South End location, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003595
Hours: 36.25 Department: PACE Primary Care
Working in close partnership with provider(s), the medical assistant assists and directs care of patients in the clinic. Their primary . . .
Medical Assistant
Job Requisition #: R0003595
Hours: 36.25 Department: PACE Primary Care
Working in close partnership with provider(s), the medical assistant assists and directs care of patients in the clinic. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 55 to greater than 100 years. A licensed nurse supervises the Medical Assistant.
Education
High school diploma or equivalency required.
Medical Assistant certificate preferred; HHA or C.N.A. required
CPR BLS required.
Attends all CMS-PACE required annual trainings.
Experience
At least one year of working with the elderly in a health care setting.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003678
Department: South End Washington Primary Care
Seeking a per-diem Medical Assistant I for our South End Primary Care Department! Working in close partnership with a provider(s), the . . .
Medical Assistant 1
Job Requisition #: R0003678
Department: South End Washington Primary Care
Seeking a per-diem Medical Assistant I for our South End Primary Care Department! Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual (English/Spanish).
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003679
Hours: 40 Department: South End Washington Women's Health
Seeking to hire a Medical Assistant in our South End, Washington Street location! Working in close partnership with a provider(s), the . . .
Medical Assistant l
Job Requisition #: R0003679
Hours: 40 Department: South End Washington Women's Health
Seeking to hire a Medical Assistant in our South End, Washington Street location! Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Conveniently located on Public Transportation.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Seeking a Medical Assistant for busy OB/Gyn/Specialties Department. Medical Assistants are important members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice . Schedule: Monday – Friday, 8:00 AM – 5:00 PM, may include evening rotation. Bilingual skills (English/Spanish) required.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Medical Assistant needed for part-time position in busy Pediatrics Department! Working in close partnership with a provider(s), the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Job Requisition #: R0003712
Department: Family Medicine
Medical Assistant needed to work per diem in busy Family Medicine department! Working in close partnership with a provider(s), the . . .
Medical Assistant I
Job Requisition #: R0003712
Department: Family Medicine
Medical Assistant needed to work per diem in busy Family Medicine department! Working in close partnership with a provider(s), the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002312
Hours: 40 Department: PACE Primary Care
The Clinical Nurse Specialist, in close consultation with PACE primary care, social work, and other members of the PACE . . .
Psychiatric Nurse Practitioner
Job Requisition #: R0002312
Hours: 40 Department: PACE Primary Care
The Clinical Nurse Specialist, in close consultation with PACE primary care, social work, and other members of the PACE Interdisciplinary team (IDT), provides office, home and nursing home-based psychiatric evaluation and treatment for PACE participants. In addition to direct evaluation and treatment, the Clinical Nurse Specialist provides consultation, on request, to members of the IDT.
Essential Duties & Responsibilities:
Performs assessments for participants who are referred by PACE primary care or social work.
On the basis of evaluation and in consultation with the interdisciplinary team, identifies patients who require ongoing treatment, prepares treatment plans with specific recommendations to primary care staff regarding management of psychotropic and related medications; behavioral or environmental interventions; relevant lab work, testing or other consultation to support appropriate diagnosis and implementation of treatment.
Performs follow-up assessment and treatment, in the appropriate setting, for an identified panel of patients who require ongoing management of psychiatric meds and related treatment.
Provides limited psychotherapy.
Provides appropriate participant and family teaching and education.
Provides consultation or direct evaluation in psychiatric emergencies.
Provides evaluation for purpose of developing Rogers and other guardianship applications and related treatment plans.
Qualifications and Requirements:
Master of Science in Nursing with specialization and board certification in Adult Psychiatric/Mental Health advanced practice nursing.
Psychiatric Clinician (PC) licensure in Massachusetts.
Prescriptive privileges in Massachusetts
Experience providing psychiatric evaluation and treatment for geriatric and medically complex populations with a broad range of mental health, substance abuse and dementia diagnoses.
Job Requisition #: R0002511
Hours: 20 Department: Mental Health
The South End Community Health Center, part of East Boston Neighborhood Health Center is currently seeking a full time (possible part time available) Psychiatric Nurse Practitioner to join our staff. The Psych Nurse Practitioner (PMHNP) will provide diagnosis, treatment, consultation, and follow-up for adult patients being seen in the Addiction Services Department under the clinical supervision of a psychiatrist. The PMHNP will provide age and specialty appropriate medical care at the level of training achieved. As an expert professional, PMHNP is responsible and accountable for the application of the nursing process, supervision of clinical practice, research involvement, consultative services, inter and intradepartmental liaison, education, leadership and patient care management across the health care continuum from preventative, acute care through discharge.
We offer competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office supports the professional requirements of providers.
The South End Community Health Center is recognized as an eligible facility in the HRSA STAR loan repayment program.
Responsibilities:
Responsible for the psychiatric assessment, treatment, and disposition of patients with a history of substance use disorder, specifically those being treated in the Addiction Services Department.
Provide leadership in clinical emergencies including safety assessment, crisis intervention, and psychopharmacological management.
Effectively utilize all resources including the family, community supports and other providers.
Work collaboratively with a multi-disciplinary treatment team and act as the interface between the medical and psychological aspects of assessment and care.
Ability to provide both in person and telehealth visits for new and established patients.
Qualifications:
Master's degree in nursing required.
Completion of an accredited educational program for nurse practitioners required.
Registered Psychiatric Nurse Practitioner with current Massachusetts licensure.
Registered with the State of Massachusetts and DEA for prescription writing privileges.
Buprenorphine X waiver or interest to complete the training to obtain it in the first 6 months of employment and willingness to prescribe medication assisted treatment for Substance use disorders.
Full time position (40 hours weekly) negotiable to part time as needed, providing psychiatric services to patients with substance use disorder in the Addiction Services Department at both the East Boston and South End sites.
Preferably, 1-2 years of clinical and programmatic experience as psychiatric nurse practitioner and experience treating psychiatric conditions in patients with substance use disorder. Prior experience in related clinical practice preferred.
Expert clinical judgment and ability to be self-directive and demonstrate initiative in an expanded role.
Experience working with nursing teams and motivating staff.
Experience working with diverse communities.
Strong interpersonal skills.
Excellent writing and verbal skills.
Demonstrated critical thinking, problem solving and conflict resolution skills.
Demonstrated ability to apply principles of adult learning to provide effective patient and/or family education.
Organizational skills to set priorities and efficiently complete assigned work.
Effective interpersonal skills to facilitate communication with the various members of the health care team, patients and families.
Job Requisition #: R0003065
Hours: 40 Department: Adult Medicine
A nurse practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and . . .
Nurse Practitioner
Job Requisition #: R0003065
Hours: 40 Department: Adult Medicine
A nurse practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapies.
Education
Completion of vocational/technical training beyond high school in an Accredited Nursing Program.
Licensure in Massachusetts as an NP.
BLS certification (per departmental policy).
Bilingual skills preferred.
Experience
1 year relevant nursing experience, preferably in a community health and/or ambulatory care setting.
Skills and Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003066
Hours: 40 Department: PACE Center
Full-time nurse practitioner position available immediately to provide primary care services to frail participants of the Neighborhood . . .
Primary Care Nurse Practitioner
Job Requisition #: R0003066
Hours: 40 Department: PACE Center
Full-time nurse practitioner position available immediately to provide primary care services to frail participants of the Neighborhood PACE of East Boston program. Neighborhood PACE is a founding member of the national PACE program (Program of All-Inclusive Care for the Elderly), now in operation for 30 years. Candidate will serve as an independent primary care provider (PCP) for a panel of PACE participants in multiple geriatric settings, including home care, nursing homes and a day center. Care in all settings is provided in concert with an interdisciplinary care team of health professionals in a progressive health care organization. Strong preference for a candidate with significant experience as a practitioner for frail adults. Candidates with Adult or Family Medicine certification will be considered. Competitive salary with excellent benefits.
Essential Duties & Responsibilities:
Obtains comprehensive and problem focused health history
Performs a comprehensive and problem focused physical exam
Orders and interprets screening and diagnostic tests
Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.
Communicates with patients re: clinical findings
Initiates appropriate and timely consultations (NP, PA & MD)
Qualifications and Requirements:
MA License as NP
BLS, ACLS, PALS Certification, as required by department
1 year relevant experience preferably in a community health setting
Nurse practitioner working with a panel of geriatric patients within a community health center team model. NPs co-manage the clinical care along with PCPs, case-manager RNs, in-the-field caseworkers and support team in a structured, supervised independent setting.
Essential Duties & Responsibilities:
Clinical care of a panel of geriatric patients at the community health centers In the South End and East Boston within a value based health care program (Senior Care Options)
Co-management of patient Care with health center PCPs as well as supervising Medical Director
Work in a team model involving PCPs, team NPs, RNs and community social workers; work within team of other other paneled geriatric NPs
Perform office visits, telehealth visits, clinical folllow-up utilize population management tools; Comfort in using Epic EMR system
Typical role of NP- independent clinical evaluations, EMR documentation, order/review diagnostic studies, prescription mediation management, manage authorizations of ordered services, appropriate use of consultations, Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.
Qualifications and Requirements:
MA License as NP
BLS, ACLS, PALS Certification, as required by department
1 year clinical experience preferably in a community health setting preferred
Experience working in a geriatric care setting preferred
Assist with providing nursing support during clinical hours. Some medical care coordination and management, medication adherence and education support. Additional job functions to be reviewed and explained.
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
EBNHC is seeking RN Care Manager to join our HIV Clinical and supportive services team. You will join our team comprised of an ID specialist, Nurse Coordinator, medical case managers, linkage and retention specialists and mental health clinician where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with HIV/AIDS. You will connect with patients in person, on the phone, and in EBNHC - essentially however and wherever the patient needs your assistance to improve their health, better understand their illness and coordinate their care and support retention and viral load suppression. RN Care Managers must be flexible in having a low threshold for providing care and meeting patients where they are at. As part of a multi-disciplinary team, will serve as a Nurse Care Manager for HIV/AIDS patients enrolled in the EBNHC HIV clinical care and supportive services program. The Nurse Care Manager will provide initial assessments, continuity of care, adherence support and education, risk reduction and care management with the goal of keeping patient engaged in care and achieving viral load suppression and optimal health outcomes.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred. Completion of Accredited Nursing Program. Licensure in Massachusetts as an RN. BCLS certification per department policy. 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
As an integral member of the care management team the LPN will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home or an inpatient facility.
Full-time position available performing direct patient care and patient solving capabilities also required. Monday - Friday, 8:00 AM – 5:00 PM.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an LPN. BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
$10,000 sign on bonus for Full Time nurses
EBNHC through SECHC is seeking RN to join our Addictions Services Department. Nurses . . .
RN
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
$10,000 sign on bonus for Full Time nurses
EBNHC through SECHC is seeking RN to join our Addictions Services Department. Nurses will have the opportunity to make a profound impact on the lives of underserved individuals living with substance use disorders. The addiction nurse takes a lead role in patient care, meeting with the patient initially to complete a program intake, along with providing patients with treatment education and consistent follow up support, meeting regularly based on the patient’s current needs. In-office treatment for patients may include monthly injections, such as Intramuscular Naltrexone (Vivitrol), and subcutaneous Buprenorphine (Sublocade). The nurse plays the lead role in carrying out these treatments, along with providing the patient with both pre and post-treatment education. The addiction nurse engages with patients regularly to provide continuous support and assessment of the patient’s medical health care needs in conjunction with their substance use disorder. This includes reordering of medications appropriately, the ordering and reviewing of lab work, urine toxicology screens, the administration of routine vaccines, triaging/assessing patient’s clinical needs along with the regular assessment of patient’s high risk behaviors/activities that may put them at risk for relapse, overdose, and exposure to infectious diseases. The addiction nurse engages with the patient utilizing a harm reduction approach in their education and counseling
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
With COVID Vaccine and Testing sites shutting down, now is the time to start looking for your next career move. We are recruiting for . . .
RN Emergency
Job Requisition #: R0002954
Hours: 40 Department:
With COVID Vaccine and Testing sites shutting down, now is the time to start looking for your next career move. We are recruiting for Registered Nurses for our 24/7 Satellite Emergency Facility. 36.25 hours/week, Day shifts, with evening, night and weekend rotations.
The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.
Essential Duties & Responsibilities:
Assess the health status of individuals and detect changes in order to take necessary actions.
Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).
Triages patients and assigns accurate acuity based on standards of care and department policy.
Assumes responsibility for direct patient care and prepares patients for exams.
Safely and effectively administers medications, tests and treatments as ordered.
Reports adverse reactions to medications and/or treatments in accordance with department policy.
Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.
Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.
Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.
Follows established departmental policies and procedures for environmental safety and infection control.
Qualifications and Requirements:
Graduation from an accredited nursing program required.
Bachelor of Science in Nursing strongly preferred.
MA RN License required.
Current ACLS and PALS Certification required.
Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.
LPNs needed in our Outpatient Clinics such as Family Medicine, Adult Medicine, Pediatrics, Senior Care Options, Satellite Emergency . . .
LPN
Job Requisition #: R0003118
Hours: 40 Department:
LPNs needed in our Outpatient Clinics such as Family Medicine, Adult Medicine, Pediatrics, Senior Care Options, Satellite Emergency Facility, OB/GYN, Specialties and More! Schedule varies, but Full time (36.25 hours/week-40 hours/week), typically Monday-Friday, 8:00 am - 5:00 pm with evening rotations.
A licensed practical nurse bears full responsibility for the quality of health care she/he provides, including participation in direct and indirect nursing care, health maintenance, teaching, counseling, collaborative planning and rehabilitation. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability, in collaboration with the clinical team, to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team.
Essential Duties and Responsibilities:
Assess an individual’s basic health status, records and related health data.
Participate in analyzing and interpreting recorded data and making informed judgments as to the specific elements of nursing care mandated by a particular situation.
Participate in planning and implementing nursing intervention, including appropriate health care components in nursing care plans that take account of the most recent advancements and current knowledge in the field. Incorporate the prescribed medical regimen into the nursing plan of care.
Qualifications and Requirements:
High School Diploma. Completion of vocational/technical training beyond high school in an Accredited Nursing Program. Licensure in Massachusetts as an R.N. or L.P.N. BCLS certification (per departmental policy). Bilingual skills preferred.
1 year relevant nursing experience, preferably in a community health and/or ambulatory care setting.
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Help stop the spread of COVID-19! Due to the CDC recommendation that everyone ages 5 years and older be vaccinated against COVID-19, . . .
Vaccinator
Job Requisition #: R0003295
Hours: 40 Department:
Help stop the spread of COVID-19! Due to the CDC recommendation that everyone ages 5 years and older be vaccinated against COVID-19, EBNHC is seeking to hire temporary Nurse, Medical Assistant, and Pharmacist Vaccinators. Join our dedicated EBNHC team, awarded Top Places to Work by Boston Globe seven times and Forbes 2020 Best-in-State Employer in Mass.
The COVID-19 Vaccinator responsibilities may include administration of Vaccines, Vaccine Handling, and Observation of patient post immunization. Responsible for coordination and delivery of care in relation to screening, immunization, and education of COVID-19 Immunizations. The Covid-19 Vaccinator will demonstrate competency for the safe assessment and immunization of pediatric to adult aged patients, utilizing appropriate PPE. Must be proficient in the check-in, vaccination, and result management workflows in our East Boston location. In addition, will also be assigned to COVID-19 testing clinic. Bilingual (English/Spanish) a plus, but not required. Schedule of Operation is Monday – Thursday, 8:00 AM – 8:00 PM, Friday, 8:00 am - 5:00 PM, and Saturday, 8:00 AM - 4:00 PM. Flexibility in schedule for days/evenings.
Duties and responsibilities:
Will patients with evidence-based information about safety, potential side effects, and the importance of
Prepares for assigned clinic and ensures all test results and instruments are available per department protocol
Provide and coordinate health teaching required to maintain the optimal possible level of health
Qualifications and requirements:
RN and LPN Nurses with Licensure in MA and graduate of accredited Nursing Program
Medical Assistants who have graduated from a Certified Medical Assistant Program
Current Nursing Students who have successfully completed their first Clinical Rotation
Pharmacist with a BS in Pharmacy or PharmD degree. Valid license to practice in MA.
Job Requisition #: R0003368
Hours: 40 Department: Family Medicine
$10,000 Sign-on Bonus for full-time RN in Family Medicine! A registered nurse holds ultimate responsibility for direct and indirect . . .
RN
Job Requisition #: R0003368
Hours: 40 Department: Family Medicine
$10,000 Sign-on Bonus for full-time RN in Family Medicine! A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. The primary care nurse performs direct patient care and patient education to patients ages 0 to greater than 100 years in our Family Medicine Dept. and participate in QI activities. The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. Full Time position, Monday-Friday, 8:00-5:00pm with evening rotations.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003369
Hours: 40 Department: Family Medicine
$10,000 RN Sign-on Bonus! A registered nurse in Family Medicine holds ultimate responsibility for direct and indirect nursing care, . . .
RN
Job Requisition #: R0003369
Hours: 40 Department: Family Medicine
$10,000 RN Sign-on Bonus! A registered nurse in Family Medicine holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. The primary care nurse performs direct patient care and patient education to patients ages 0 to greater than 100 years in our Family Medicine Dept. and participate in QI activities. The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. Full Time position, Monday-Friday, 8:00-5:00pm with evening rotations. May provide occasional coverage in Winthrop.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003388
Hours: 40 Department: Winthrop Neighborhood Health
$10,000 sign on bonus for Full Time Nurses. A registered nurse holds ultimate responsibility for direct and indirect nursing care, . . .
RN
Job Requisition #: R0003388
Hours: 40 Department: Winthrop Neighborhood Health
$10,000 sign on bonus for Full Time Nurses. A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. The primary care nurse performs direct patient care and patient education to patients ages 0 to greater than 100 years in our Family Medicine Dept. and participate in QI activities. The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. Full Time position, Monday-Friday, 8:00-5:00pm with evening rotations.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
Experience
New Grads welcomed. 1-year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003405
Hours: 40 Department: South End Washington Family Med
$10,000 Sign-on Bonus for Nursing role in our South End location! A Registered Nurse in our South End Primary Care Dept holds ultimate . . .
RN
Job Requisition #: R0003405
Hours: 40 Department: South End Washington Family Med
$10,000 Sign-on Bonus for Nursing role in our South End location! A Registered Nurse in our South End Primary Care Dept holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.This position is full-time, Monday - Friday, with an evening rotation. Excellent Benefits!
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
RN Care Managers are part of the Complex Care Management Team. You will join our interdisplinary team of healthcare professionals, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/or chronic conditions. RN Care Managers must be prepared to work from EBNHC or within enrollee’s homes. BSN preferred. MA RN license required. At least 2 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience, including coordination of enrollee care across multiple settings and with multiple providers. Ability to work weekends/evenings as needed. Computer proficiency in Microsoft Office. Bilingual fluency in a non-English language preferred. Valid MA Driver’s license and reliable transportation. Boston Residents Preferred. Full time position, Monday thru Friday, 8 am to 5 pm with an hour of unpaid lunch
Experience
2-10 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience
Including the, coordination of enrollee care across multiple settings and with multiple providers.
Skills/Abilities
Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
Fluency in a non-English language.
Attains on the job a CCMC (Commission for Case Manager Certification).
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Committed to the practice of inquiry and listening. Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access and/ or follow up.
Computer proficiency in Microsoft Office.
High energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team oriented system.
Job Requisition #: R0003432
Hours: 16 Department: South End Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0003432
Hours: 16 Department: South End Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
EBNHC through SECHC is seeking RN to join our Addictions Services Department. Nurses will have the opportunity to make a profound impact on the lives of underserved individuals living with substance use disorders. The addiction nurse takes a lead role in patient care, meeting with the patient initially to complete a program intake, along with providing patients with treatment education and consistent follow up support, meeting regularly based on the patient’s current needs. In-office treatment for patients may include monthly injections, such as Intramuscular Naltrexone (Vivitrol), and subcutaneous Buprenorphine (Sublocade). The nurse plays the lead role in carrying out these treatments, along with providing the patient with both pre and post-treatment education. The addiction nurse engages with patients regularly to provide continuous support and assessment of the patient’s medical health care needs in conjunction with their substance use disorder. This includes reordering of medications appropriately, the ordering and reviewing of lab work, urine toxicology screens, the administration of routine vaccines, triaging/assessing patient’s clinical needs along with the regular assessment of patient’s high risk behaviors/activities that may put them at risk for relapse, overdose, and exposure to infectious diseases. The addiction nurse engages with the patient utilizing a harm reduction approach in their education and counseling
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003498
Hours: 36.25 Department: PACE Community Care
$10,000 Sign-on Bonus! The RN Home Care Nurse is responsible for the general oversight, assessment, planning, and construction of the . . .
RN Home Care
Job Requisition #: R0003498
Hours: 36.25 Department: PACE Community Care
$10,000 Sign-on Bonus! The RN Home Care Nurse is responsible for the general oversight, assessment, planning, and construction of the nursing care delivered to the participant. The home care primary nurse may delegate some direct care, data collection, and nursing assessment responsibilities to other nurses and nursing assistants on the team but retains responsibility for ensuring that interventions are carried out in accordance with the participant’s care plan and the orders of the participant’s medical providers. May provide care in the PACE Day Health Center or in participant’s homes.Community based nursing visits. Preferred full-time schedule 3X12 hour shifts, 7:00 AM - 8:00 PM, Sunday , Wednesday and Thursday ,with Holiday and Triage rotation.
Essential Duties and Responsibilities:
Assess a patient through obtaining history, performing appropriate tests, making or collecting observations from the participant and caregivers, and consulting with other members of the IDT.
Prepares and presents a patient for rapid provider review and treatment.
Arranges for or directly implements care plan interventions and testing, treatment, or other provider orders for a panel of participants.
Oversees delegated tasks to ensure completion, and monitor outcomes, and make adjustments to care plan as needed.
Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Baccalaureate degree in nursing preferred.
Current Massachusetts license in nursing.
Current BLS certification required.
Minimum of 2 years experience in ambulatory, home health, hospital or sub-acute setting preferred, equivalent training or related experience considered.
A minimum of one year experience working with a frail or elderly population.
Job Requisition #: R0003507
Hours: 40 Department: Adult Medicine
$10,000 sign on bonus for Full Time Nurses. A Registered Nurse (RN) holds ultimate responsibility for direct and indirect nursing care, . . .
RN
Job Requisition #: R0003507
Hours: 40 Department: Adult Medicine
$10,000 sign on bonus for Full Time Nurses. A Registered Nurse (RN) holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team. Full time position, Monday-Friday, 8:00-5:00pm with Evening rotations.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
$10,000 sign on bonus included for full time RNs. As an integral member of the care management team the Registered Nurse (RN) Care Manager (CM) will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home or an inpatient facility. Full time, Monday-Friday, 8:00-5:00pm but may require weekend and evening rotations based on the needs of the department and patient population.
Education
Bachelor’s Degree in Nursing.
Valid MA RN license Valid MA Driver’s license and reliable transportation
Experience
2-10 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience.
Experience working with a Medicaid population is strongly preferred.
Experience working with Federally Qualified Health Centers is strongly preferred.
Case Management Certification (CCM, ANCC RN-BC) preferred.
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Skills/Abilities
Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
Spanish speaking skills desired
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Committed to the practice of inquiry and listening.
Experience working with patients with chronic and behavioral health needs.
Must be flexible and adaptable to change.
Demonstrate the ability to work independently.
Computer proficiency in Microsoft Office.
Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Social Workers, Community Health Workers and other health care teams.
Job Requisition #: R0003653
Hours: 40 Department: PACE Center
As a Nurse in our NEIGHBORHOOD PACE Program you will be part of a dynamic Interdisciplinary Team (IDT) and work in an innovative . . .
RN Primary Nurse PACE
Job Requisition #: R0003653
Hours: 40 Department: PACE Center
As a Nurse in our NEIGHBORHOOD PACE Program you will be part of a dynamic Interdisciplinary Team (IDT) and work in an innovative model of care with proven positive impacts on helping older adults stay healthy, independent and active in a community health setting. We have one of the longest standing PACE Programs nationwide (Program of All-Inclusive Care for the Elderly) and are part of an excellent organization that is one of the largest community health centers in the country.
Essential Duties and Responsibilities:
Responsible for the general oversight, assessment, planning, and construction of the nursing care delivered to the participant.
Assess a patient through obtaining history, performing appropriate tests, making or collecting observations from the participant and caregivers, and consulting with other members of the IDT.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
Provide and coordinate health teaching required by individuals, families and groups to maintain the optimal possible level of health.
Completes biannual and status change nursing assessments for an assigned panel of participants in accordance with Care Planning Policy and documents problems, goals & interventions in the participant’s care plan.
Utilizes Assessment tools including but not limited to PACE Nurse Assessment and Medication Management to collect data.
Qualifications and Requirements:
Baccalaureate degree in nursing preferred. Current Massachusetts license in nursing.
Current BLS certification required.
Minimum of 2 years experience in ambulatory, home health, hospital or sub-acute setting preferred, equivalent training or related experience considered.
A minimum of one year experience working with a frail or elderly population.
Prior experience in interdisciplinary team setting a plus.
Job Requisition #: R0003675
Hours: 36.25 Department: Emergency Department
The Nurse Professional Development Specialist is a professional nurse who serves in a collaborative role with the department nursing . . .
Nurse Professional Development Specialist
Job Requisition #: R0003675
Hours: 36.25 Department: Emergency Department
The Nurse Professional Development Specialist is a professional nurse who serves in a collaborative role with the department nursing staff to provide continuing education in regards to best practices, and updated technology and equipment, . The Nurse Professional Development Specialist works with department leadership staff to assure training compliance with regulatory standards including Joint Commission (JC), NCQA Patient Centered Medical Home (PCMH), CMS Meaningful Use (MU), OSHA/EOC, Safety/Infection Control, CLIA, Quality Care Audits, and DPH licensure requirement. The role of Nursing Professional Development Specialist encompasses the continuum of learning and professional development for maintenance of competence in role performance. This continuum consists of assessment of staff learning needs, identification of program goals and objectives, planning and implementation of evidenced-based activities designed in positive learning or practice environments. The final aspect of the continuum consists in the evaluation for staff change in knowledge, skills and behaviors leading to improved patient care and quality outcomes. The Nurse Professional Development Specialist is accountable for maintaining currency with own nursing practice and demonstrates commitment to own professional development and continuing education.
Education
BSN Required, MSN Preferred or in process
BLS, ACLS and PALS certification required
Experience
Minimum of 3-5 years licensed nursing practice experience in an Emergency Department setting.
Skills/Abilities
Computer literacy with Microsoft Office required, Epic experience preferred
Must be able to work in a team setting and collaboratively with staff
Sign-on Bonus for Nurses! Are you seeking a rewarding part-time nursing career in Pediatrics? A Registered Nurse in Pediatrics holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003721
Department: Emergency Department
The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level . . .
RN Emergency
Job Requisition #: R0003721
Department: Emergency Department
The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.
Essential Duties & Responsibilities:
Assess the health status of individuals and detect changes in order to take necessary actions.
Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).
Triages patients and assigns accurate acuity based on standards of care and department policy.
Assumes responsibility for direct patient care and prepares patients for exams.
Safely and effectively administers medications, tests and treatments as ordered.
Reports adverse reactions to medications and/or treatments in accordance with department policy.
Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.
Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.
Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.
Follows established departmental policies and procedures for environmental safety and infection control.
Qualifications and Requirements:
Graduation from an accredited nursing program required.
Bachelor of Science in Nursing strongly preferred.
MA RN License required.
Current ACLS and PALS Certification required.
Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 . . .
OB/GYN
Job Requisition #: R0001055
Hours: 20 Department:
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 5 years in a row the Boston Globe named us as one of their “Top Places to Work”.
We have a .50% time outpatient position for an OB/GYN MD to join our expanding multi-practice group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our OB/GYN Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.
Under general supervision of the Medical Director of OB /GYN, you will render diagnostic and therapeutic care to patients at the Health Center. On call rotation for after hour urgent patient follow up, and responsible for clinical and administrative follow-up for a panel of patients. One evening session per week may be required.
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides . . .
Remote Pediatric Psychiatrist
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides office-based psychiatric evaluation and treatment for child and adolescent patients cared for at East Boston Neighborhood Health Center. In addition to supervision of Psychiatric Nurse Practitioner(s), provides direct evaluation and treatment, and consultation to members of the treatment team. This is a remote part-time position, approximately 8-16 hours weekly. Massachusetts medical license required.
1. Conducts psychiatric/psychopharmacological evaluations for referred children and adolescents. Working with or supervision of adults may be necessary but will not be a primary responsibility
2. Determines, in collaboration with the medical and behavioral health providers, which patients are best served in a primary care vs. a community mental health setting
3. Provides expert consultation to the medical and behavioral health staff in the management of mild to moderate psychiatric disorders in primary care pediatrics
4. Provides education to the medical and behavioral health providers regarding psychopharmacological treatment and management of mild to moderate psychiatric conditions in primary care pediatrics
5. Participates as indicated in mental health discipline team meetings
6. Provides training to mental health and pediatric staff as indicated
7. With the medical, behavioral health providers and support staff participates in the management of high risk patients
8. Coordinates services with psychiatry colleagues within the health center in conjunction with behavioral health integration
9. Manages in basket referrals, refills and calls
10. Based on interest and expertise, holds a DEA X number for buprenorphine and provides substance abuse treatment in conjunction with our addiction service
11. Provides consultation as indicated to the Behavioral Health on call system staffed by BH providers
12. Fully participates in a coverage plan (identifies method of contact for providing a timely response to clinical issues while off the premises and agrees to remote Epic access) for the management of patients under her/his care
13. Functions in the capacity of supervising physician for Psychiatric Nurse Practitioner(s) who see pediatric patients
14. Participates in the ongoing development of the behavioral health integration model within pediatrics
15. With the team fosters the enhancement of community mental health service affiliations and partnerships toward the goal of a complete service continuum for our patients including those with moderately severe-severe mental illness and dual diagnosed conditions
16. Works in a remote capacity with the ability to return to in-person practice in the future
Full time position M-F to work at the South End location
Internist
Job Requisition #: R0003018
Hours: 40 Department:
Full time position M-F to work at the South End location
Under the direction of the Medical Director of Family Medicine the Internal Medicine physician will perform the following functions:
Job Responsibilities
Provide Primary Care medical services to patients from birth to geriatrics at the Health Center in accordance with the usual and customary appointment schedule. Examine, diagnose and treat patients. Perform physical examinations and order appropriate laboratory testing. Prescribe medication as needed and treat and follow a patient’s course of illness. Treat wounds, lacerations and minor trauma. Diagnose and treat medical problems. Engage in preventative medicine techniques such as vaccinations and annual examinations. Teach patients about the importance of healthy diets. Provide personal and family counseling including personal and social illness such as alcohol and drug abuse, sexually transmitted diseases, HIV and AIDS.
Educational Requirements
The minimum education a Internal Medicine physician must posses is a Doctor of Medicine degree, and if trained abroad, an ECFMG certificate stating that the foreign physician has passed the examinations appropriate for medical licensure. These requirements are necessary for participation in accredited residency training programs and for licensure by the Board of Registration in Medicine in Massachusetts. In addition, the physician should have successfully completed an internship and residency program within the United States. All physicians must be Board Certified.
Full time general dentist will provide dental services and care to panel of patients with a focus on the diagnosis and treatment of dental problems and upkeep of dental health including:
- Conducting dental examinations.
-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.
-Performing tooth extractions and filling cavities.
-Instructing dental hygienists and assistants.
-Performing prophylaxes and educating patients on proper dental care and hygiene.
-Supervising dental residents and students.
Requirements include D.M.D. or D.D.S. degree from an accredited program and Board Certification in Dentistry with a minimum of one year of practical experience, and full license to practice dentistry in MA. As a Federally Qualified Health Center (FQHC) you have the opportunity to apply for loan forgiveness through National Health Service Corp (NHSC). Boston residents preferred.
Job Requisition #: R0003030
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the CRWC team with . . .
Care Navigator Coord
Job Requisition #: R0003030
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the CRWC team with development of systems to maximize patients’ access to services, develops strong relationships with community resource agencies and provides ongoing training and support to Care Navigators. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full Time position, Monday-Friday, 8:00-5:00pm with possible evening and weekend shifts.
Education
Bachelor Degree Required
Experience
Minimum 2 years in a direct service role.
Leadership experience desired.
Experience with and underserved population and public health a plus.
Skills/Abilities
Strong Spanish language skills required.
Ability to multi task with strong organization and time management skills.
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00am-5:00pm, with possible weekends and evenings.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
Job Requisition #: R0003101
Hours: 40 Department: Mental Health School Health
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the Care Navigator team with . . .
Care Navigator Coordinator
Job Requisition #: R0003101
Hours: 40 Department: Mental Health School Health
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the Care Navigator team with development of systems to maximize patients’ access to services, develops strong relationships with community resource agencies and provides ongoing training and support. The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full Time position, Monday-Friday, 8:00-5:00pm with possible evening and weekend rotations.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm with evening and weekend flexibility.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
Job Requisition #: R0003269
Hours: 40 Department: PACE Center
Under the leadership of the Director of Administration and Operations and under the direct management supervision of the PACE Center . . .
Assistant Center Manager
Job Requisition #: R0003269
Hours: 40 Department: PACE Center
Under the leadership of the Director of Administration and Operations and under the direct management supervision of the PACE Center Manager, the Assistant Center Manager is a critical member of the Neighborhood PACE organization. The Assistant Center Manager provides coordination and planning support to all 11 IDT team members that represent the various PACE service areas and clinical disciplines. Will also provide enhanced planning and coordination to IDT care services. The Assistant Center Manager will be well versed in regulatory requirements related to PACE, the IDT, assessments, and care planning to ensure that the model of Team Based Care provided by the IDT is applicable with policies and procedures. The Assistant Center Manager, in partnership with the PACE Center Manager, reviews and analyzes discipline specific assessment information to ensure compliance with PACE regulations. The Assistant Center Manager coordinates team meetings to facilitate participant planning and Care Plan creation. The Assistant Center Manager will assume responsibility for PACE facility management and oversight in the absence of the Center Manager and assist in day-to-day operations as assigned.
Assistant Center Manager tasks:
• Oversees the Care Planning process including maintaining biannual review schedules.
• Oversees Service Determination Request process ensuring regulatory compliance
• Monitors compliance with discipline assessments
• Monitors compliance with Participant Care Plan reviews
• Assists members of the IDT with coordination family meetings
• Ensures/Oversees compliance with Care Plan goals/dates
• Assists with meeting facilitation upon Center Manager direction/request, including morning meeting and IDT Care Plan meetings
• Assists with Enrollment signings
• Runs, distributes, maintains reports determined essential to care coordination
Education:
College degree in a field such as Rehabilitative Therapy, Nursing, Social Work, Recreational Therapy, Health Care Administration, or related work experience is required.
Experience:
Supervisory and administrative experience is preferred.
Skilled facilitator with excellent communication and interpersonal skills.
Experience in a managed care setting preferred.
Prior experience in interdisciplinary team setting preferred.
The Coding Lead is responsible for coordinating the coding function within all practice locations in accordance with the coding guidelines established by East Boston Neighborhood Health Center (EBNHC). This includes both Facility and Professional components. In addition, the Coding Lead will serve as a key resource for team members and provide guidance and education on Compliance issues. Will perform in-house audits to ensure diagnostic and procedural codes accurately reflect patient health status in accordance with standard CPT coding and compliance regulations. Responsible for coordination of EPIC charge review work queues as well as assisting with implementing policies and procedures.
Essential Duties & Responsibilities
Ensuring standards established by EBNHC related to coding staff productivity and accuracy targets are consistently met
Promoting and facilitating efficiency and effectiveness of coding related systems, including proper documentation
Ensuring timely charge capture for all services rendered
Maintain compliance with all CMS PACE Program Regulations and Standards
Assisting in the development and implementation of policies and procedures
Coordinating Coder/Provider Education and Communications
Qualifications and Requirements
AAPC Certification
RAF/HCC Coding Experience
2 years supervisory/leadership experience preferred
Experience interacting with physicians and other leadership regarding coding guidelines
Extensive knowledge of CPT and ICD-10 Coding across multiple medical specialties
Extensive knowledge of Revenue Codes, DRG Reimbursement methodologies, including familiarity with Medicare’s Outpatient Prospective Payment System (OPPS)
Competency in navigating patient billing software and electronic medical records, preferably on the Epic platform
Extensive knowledge of Anatomy and Physiology
Knowledge of medical documentation requirements and compliance guidelines.
Strong communication, both written and verbal, as well as ability to formally present to both large and small groups
Job Requisition #: R0003441
Hours: 40 Department: Human Resources
Full-time Recruiter position available for an experienced Human Resources (HR) Professional or student who is looking to start their . . .
Recruiter
Job Requisition #: R0003441
Hours: 40 Department: Human Resources
Full-time Recruiter position available for an experienced Human Resources (HR) Professional or student who is looking to start their career in HR, to join our very active HR. Department. Come join one of largest Community Health Centers in the United States who is also a 7 time awardee of Best Places to Work by the Boston Globe in the United States The Recruiter will be actively recruiting for various clinical and administrative positions. Ideal candidate will work closely with managers to define appropriate recruitment strategies. Will be responsible for screening, interviewing and recommending prospective employees for employment as well as extending offers. Other duties will include attending job fairs, assisting with advertising and developing creative, competitive and cost-effective sourcing solutions. Computer proficiency also required; experience with M.S. Word and HRIS/Workday strongly desired but not required. Excellent customer service and interpersonal skills are a must! Monday-Friday, 8:00-5:00pm, hybrid schedule following introductory period.
Education
Bachelor’s Degree Required
New Grads interested in HR are welcomed to apply
Experience
Two to Four years’ experience in recruitment, healthcare or PACE preferred
Administrative and customer service background desired
Skills/Abilities
Knowledge of human resources laws and practices.
Excellent interpersonal and organizational skills.
MS Office Suite experience required, Workday HRIS experience preferred.
Job Requisition #: R0003484
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can . . .
Care Navigator
Job Requisition #: R0003484
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
• Bachelor Degree • 1-2 years in a direct service role. Experience with and underserved population a plus • Strong second language skills. Spanish preferred. • Ability to multi task with strong organization and time management skills.
The Community Based Prevention Health Worker reports to the Project SHINE Department Manager and actively support the Community Based Prevention Program Coordinator. The right candidate for this position provides in person and virtual outreach, risk assessment, assist with the implementation of CDC evidence-based Personalized Cognitive Counseling (PCP) curriculum, and links patients to PrEP and behavioral health services. The Bilingual Based Prevention Health Educator strives to reach community members who are most at risk for HIV and STDs, and has a focus in the Latinx gay, bisexual and other men who have sex with men. The Community Based Prevention Health Worker woks closely with the Community Based Prevention Coordinator and reports to the Department Manager. Bilingual (English/Spanish) required.
Job Requisition #: R0003527
Hours: 40 Department: Family Medicine
Join our Team as a Community Health Worker! Are you enthusiastic about working in community outreach? Are you seeking a career working . . .
Community Health Worker-
Job Requisition #: R0003527
Hours: 40 Department: Family Medicine
Join our Team as a Community Health Worker! Are you enthusiastic about working in community outreach? Are you seeking a career working with a supportive team and wonderful patients where you can make a positive impact on the health of others? EBNHC is seeking a Community Health Worker (CHW). In this role, you are a member of the Medical Home who collaborates with other staff in the Family Medicine Asthma/COPD Program to positively improve the health of Boston area and Winthrop residents living with asthma and COPD. You will hold and attend community events in Winthrop and work closely with the Public Health Nurse. You will deliver asthma/COPD education and environmental/home interventions to improve asthma/COPD symptom control and long- term asthma/COPD management in person and over the phone. In the home, the CHW will provide environmental asthma kits, develop a plan and reinforce medication adherence. You will support the delivery of services to patients/staff of the Family Medicine Asthma/COPD Program; develop efficient workflows by assisting in scheduling medical appointments, and facilitate community resource access. The CHW will work with the Family Medicine Asthma/COPD Program Nurse and Nurse Practitioner. Full time position, Monday-Friday, 8:00 AM -5:00 PM. Bilingual (English/Spanish) required.
Home Visits:
Outreach to eligible Asthma/COPD patients’ identified for possible home visits to schedule initial visit.
Schedules subsequent home visits per protocol including intake visit, home walk-through and follow-up visits.
Provides items in asthma/COPD toolkit per home visit protocol with supporting education and develops and environmental action plan.
Uses motivational interviewing techniques to support change and self-efficacy.
Refers to appropriate inspectional services departments as needed or outside community resources.
Assist the families in the home with the completion of forms for Immigration, Legal/Housing Services, and connection to community resources.
Accompany and attend:
Specialist appointments, home inspections, etc
Remind patients of appointments
Asthma Education:
Organize and replenish asthma related teaching materials throughout the department.
Provides asthma/COPD related education to patients in clinical setting per staff need
Experience:
Understanding of language, culture, and socioeconomic circumstances and desire to work with diverse population is a must.
East Boston Neighborhood Health Center (EBNHC) is committed to offering safe, timely, effective, efficient and patient centered care to all. EBNHC seeks a motivated leader for quality improvement efforts across multiple sites of the organization. The Quality Improvement & Population Health Manager is responsible for the development and management of value based care driven initiatives for Quality Improvement. Partnering closely with Medical Director of Quality, Quality Improvement Champions and Population Health Staff you will guide multidisciplinary teams through various Quality Improvement projects. You will play a key role in ensuring that ENBHC performs at the highest levels on standardized, national measures of clinical quality care. The Quality Improvement & Population Health Manager ensures the accurate and timely collection of data from clinical records, identifies opportunities for improvement, communicates and works collaboratively with multidisciplinary improvement teams and facilitates the creation and implementation of improvement in care process. Full time, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.
Education
MS in Health Profession or related public health field or BA degree accompanied by at least 3 years of project management or continuous quality improvement experience.
Experience
3+ years LEAN/Six Sigma, Model for Improvement or similar experience in process improvement and project management
Significant related experience in data management.
Skills/Abilities
Technology proficiency required; Proficiency in EPIC, Expertise in Word, Excel, Visio/ Flowcharting & Mapping and PowerPoint
Knowledge in data management, data management systems, and spreadsheet manipulation helpful
Expertise in EPIC and RWB
Ability to analyze, synthesize, and present data
Ability to perform multiple activities efficiently in a timely and accurate manner
Excellent attention to detail
Excellent organizational skills
Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and trust
Mastery of principles of process improvement and project management and ability to apply those principles in a broad range of projects and initiatives
Curiosity about a wide range of health-related problems and issues
Self-directed analytical and problem-solving skills
Ability to maintain productivity in an environment that requires individual to work independently 90% of the time
A strong work ethic and an ability to work well in a team-based environment.
Ability to solve problems using judgment and discretion and seek advice without hesitation.
Strong understanding of clinical concepts and community health center operations
Ability to manage conflict and stress inherent in change management.
Job Requisition #: R0003558
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can . . .
Care Navigator
Job Requisition #: R0003558
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
• Bachelor Degree • 1-2 years in a direct service role. Experience with and underserved population a plus • Strong second language skills. Spanish required. • Ability to multi task with strong organization and time management skills.
As an integral member of the care management team the Lead Community Health Worker (CHW) will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers accessing care and need support to succeed with achieving health care goals. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the community, home, facility, or health center
Education
Bachelor’s Degree preferred or HS Diploma with equivalent experience of at least 3 years.
Experience
Experience working in a clinical or special services setting with Medicare, Medicaid, or Special Needs populations.
Community Health Worker, Engagement Specialist, or Medical Assistant Certification.
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
Manage overall space allocations for various Health Center Departments. Review and process space requests and space assignments. Develop and coordinate workspace reservation program. Formulate and develop plans regarding space management and planning. Provide space-planning expertise to administrators, committees, and departments by analyzing requests for space, maintain space database, analyze space utilization and prepare space reports. Oversee the selection, development and use of workspace reservation software to assist employees with reserving designated workspace, parking and property access cards for in person attendance. Full time position, Monday-Friday, 8:00-5:00pm, but may require flexibility depending on the needs of the department.
QUALIFICATIONS:
Bachelor’s Degree in Business, Design, Visual Merchandising, Business or related field.
Four years of experience in space allocation and management, such as facilities space planning, pre-design activities, use of space management database, data analytics and statistical analysis, and/or experience directly relevant to duties being performed.
KNOWLEDGE, SKILLS AND ABILITY:
Excellent communication, interpersonal, oral and written skills.
Must be proficient at compiling various amounts of data, preparing insight and recommendations for use of space.
Proficiency in space planning software, Excel and other applications related to space assignment.
Ability to manage multiple projects and strong organizational skills is preferred.
Demonstrate detailed analytical and critical thinking.
Possess excellent communication skills, both written and verbal.
Negotiate, resolve conflicts and build consensus.
Demonstrate good judgment and maintain confidentiality.
Maintain a focus on Customer service.
Office setting position, but will need to review properties, climb ladders and visit rooftops if necessary
As a Pharmacist, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Director of Pharmacy and in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management, oversight and operation of all aspects within your pharmacy. Primary tasks and duties will include workflow management, inventory management, loss prevention, patient safety and other duties assigned. Pharmacists will also be required to Identify needs and opportunities within the Pharmacy to improve and successfully implement solutions by leading your team to achieve specified goals. Following policies, regulatory procedures, HIPAA, OSHA are required.
Also,
- Answers all patient calls coming into the pharmacy
- Manages refill requests
- Facilitates contacting the provider for refill requests
Education
Bachelor of Science in Pharmacy or Pharm. D. degree
Active MA Pharmacist License without disciplinary
Experience
1-2 years of previous Pharmacist experience preferred
Skills and Knowledge
Time management and customer service skills
Motivated and team centered mindset
Leadership skills along with writing and computer skills
Bi-lingual skills preferred.
Also,
- Answers all patient calls coming into the pharmacy
- Manages refill requests
- Facilitates contacting the provider for refill requests
Job Requisition #: R0003618
Hours: 40 Department: PACE Enrollment and Eligibility
The Outreach and Marketing Coordinator role offers an amazing opportunity to help Neighborhood PACE (Program of All-inclusive Care for . . .
PACE Outreach & Marketing Coord
Job Requisition #: R0003618
Hours: 40 Department: PACE Enrollment and Eligibility
The Outreach and Marketing Coordinator role offers an amazing opportunity to help Neighborhood PACE (Program of All-inclusive Care for Elders) meet its goal of improving the lives of older adults. To share our program with as many people as possible, we need to add to our team of experts at building relationships to expand our referral network. This job is for someone who is hungry to make a difference.
To develop and maintain active collaborative relationships with current referral sources i.e., area housing communities, rehabilitation and skilled nursing centers, area hospitals, assisted living communities, visiting nurse associations and similar clinical delivery and community organizations for the purpose of identifying prospective members for EBNHC’s geriatric programs (Neighborhood PACE and Senior Care Options). Assist Sales and Enrollment Director and Business Development Director in strategic planning (sales, outreach, community relations and marketing) evaluating enrollment to insure timely census increases, coordinating and evaluating outreach activities to further expand the client referral base.
Education
Bachelors Degree preferred
Experience
1-3 years of experience in service roles interacting with customers (sales, customer service, etc).
Fluency in Spanish preferred, but not required
Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email and chat while working in a fast-paced environment.
Skills/Abilities
Have worked in fast-paced, results-driven work atmosphere
Experience using salesforce.com ( http://salesforce.com/ ) or similar CRM tools, preferred but not required
Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to improve the lives of older adults.
Are you an experienced Revenue Cycle Specialist seeking to work part time remotely? Reporting directly to department manager and under the general direction of the Lead Biller, the EBNHC Revenue Cycle Specialist performs a wide spectrum of billing functions to minimize accounts receivable and enhance collection performance. This position is relied upon to leverage payer and industry knowledge, collaborate within the Patient Accounts team, and work on any revenue cycle activity with little supervision. Utilize electronic medical billing systems as well as in depth advanced knowledge of medical billing and insurance rules and regulations to resolve accounts receivables issues. This position serves as the primary resource on complex issues and specified duties.
Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States, (Massachusetts, New Hampshire, Ohio, Michigan or Florida).
Qualifications and Requirements:
Meet deadlines and productivity standards for Epic work queues, including but not limited to Insurance verification (Epic RTE), Denials (research root cause, identify trends, correct, appeal), Claim Edits (ensure clean claim submission), Transaction history (track claim submission and payor response).
Work the priority Epic work queues, projects and/or accounts and provide immediate feedback to management.
Utilize payor websites to research policies and coverage eligibility for use in claim adjudication, trend identification, and application for process improvement.
Utilize MS Office, with an emphasis on Excel to document, trend, and communicate workflow assignments, trends, and information vital to performance.
Apply transfers and/or adjustments to invoices as necessary to complete the resolution of each invoice.
Knowledge of ICD-10, Modifiers,Revenue Codes, HCPCS and CPT codes.
Coordinate data to complete special billing projects based on contractual obligations and regulatory demands.
Apply knowledge of insurance rules and regulations to interpret new insurance/HCFA/UB/HIPAA information and report potential impact.
Work along EBNHC Patient Accounts Leadership with various payors as part of the contact group responsible for updates and information required to assist others in the organization.
Participation in various projects and testing of updates for evaluation and implementation.
Maintains good interpersonal relationships with stakeholders internal and external to the department.
Provides feedback to assist EBNHC management in developing strategies to improve financial service operations.
EBNHC seeking an experienced Revenue Integrity Analyst for remote position! Under the direction of the Manager of Revenue Integrity and Payer Contracting, the Revenue Integrity Analyst will provide analytical support to proactively identify performance trends and propose solutions when needed. This will require an extensive background working with MS Office, with an emphasis on Excel and Presentation programs. The ideal candidate will be a self-starter with broad revenue cycle experience. A key responsibility of this role will be leading projects and assessments prioritized by department leadership. As part of ensuring operational integrity of the revenue cycle processes the position executes steps that support the maintenance and enhancement of all revenue cycle systems. Creates a positive, constructive, and supportive relationship between EBNHC departments, external partners, and personnel needed to resolve issues.
Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role.
This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).
Essential Duties and Responsibilities:
Communicate and coordinate resolution of identified issues with denials, payment variances and contract operations to leadership and other stakeholders.
Documents department workflow and assists periodic assessments to ensure efficient processes.
Tracks WQ performance to ensure timely processing of claims and proactive identification of billing issues.
Direct and participate in complex projects related to revenue cycle initiatives.
Intermediate analytical skills to evaluate information gathered from multiple sources and synthesize into actionable information
Leads reconciliation for a wide variety of projects. Plays key role in developing reconciliation policies.
Assists with charge master maintenance, including annual updates to ensure appropriate billings and maximization of revenue.
Performs random audits of standard reports and performance measures for all areas of responsibility.
Keeps self and staff abreast of any changes in state and federal government programs, as well as all other third party payers.
Provides feedback to assist EBNHC management in developing strategies to improve patient financial service operations.
Qualifications and Requirements:
Bachelor’s degree or equivalent experience required, Masters Preferred.
3+ years of healthcare experience required, including full scope revenue cycle, charge master, performance benchmarking
3+ years of Epic experience required (PB Resolute)
Knowledge of insurance reimbursement policies, payer contracting, operations and billing regulations
Experience working with Clinic and Physician leadership
Knowledge of health care industry trends
Knowledge of Revenue codes, CPT, and ICD-10 Coding
EBNHC is seeking an experienced Payment Specialist with EPIC experience for part-time, remote position! Under the direct supervision of the Manager of Revenue Integrity and Payer Contracting, the Payment Specialist is responsible for the accurate and timely processing and posting of all incoming payments and denials from insurance companies, patients, and third party payers to customer accounts. This position verifies bank deposits, reconciles to posted transactions, and researches discrepancies. The ideal candidate needs to have experience with MS Office, with an emphasis on Excel. The staff in this position works closely with other EBNHC Departments and financial institutions.
Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).
Essential Duties and Responsibilities:
Perform reconciliation between bank deposit and Epic postings, to ensure all revenue is recognized.
Research and resolve posting discrepancies. This could include retrieving missing 835 files, EOB, or bank deposits. Work closely with department leadership and escalate issues as needed.
Track funds received from a variety of sources. Deposits are received via ACH, check, cash, or credit card.
Research and correct posting errors
Research and initiate refund requests
Track posting status and prepare account reconciliations (Excel)
Assist in review of monthly BMC transmittal files, confirming receipt of all funds owed to EBNHC
Process and accept EDI electronic remittance files
Process manual payment posting, including lockbox checks
Follows applicable organizational policies and procedures
Qualifications and Requirements:
HS Diploma or equivalent
1- 3 years of cash management experience
1 -3 years of Epic experience (PB Resolute, Remittances, PB Payment Posting)
Are you an experienced Revenue Cycle Specialist seeking to work part time remotely? Reporting directly to department manager and under the general direction of the Lead Biller, the EBNHC Revenue Cycle Specialist performs a wide spectrum of billing functions to minimize accounts receivable and enhance collection performance. This position is relied upon to leverage payer and industry knowledge, collaborate within the Patient Accounts team, and work on any revenue cycle activity with little supervision. Utilize electronic medical billing systems as well as in depth advanced knowledge of medical billing and insurance rules and regulations to resolve accounts receivables issues. This position serves as the primary resource on complex issues and specified duties.
Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States, (Massachusetts, New Hampshire, Ohio, Michigan or Florida).
Duties and Responsibilities:
Meet deadlines and productivity standards for Epic work queues, including but not limited to Insurance verification (Epic RTE), Denials (research root cause, identify trends, correct, appeal), Claim Edits (ensure clean claim submission), Transaction history (track claim submission and payor response).
Work the priority Epic work queues, projects and/or accounts and provide immediate feedback to management.
Utilize payor websites to research policies and coverage eligibility for use in claim adjudication, trend identification, and application for process improvement.
Utilize MS Office, with an emphasis on Excel to document, trend, and communicate workflow assignments, trends, and information vital to performance.
Apply transfers and/or adjustments to invoices as necessary to complete the resolution of each invoice.
Knowledge of ICD-10, Modifiers,Revenue Codes, HCPCS and CPT codes.
Coordinate data to complete special billing projects based on contractual obligations and regulatory demands.
Apply knowledge of insurance rules and regulations to interpret new insurance/HCFA/UB/HIPAA information and report potential impact.
Work along EBNHC Patient Accounts Leadership with various payors as part of the contact group responsible for updates and information required to assist others in the organization.
Participation in various projects and testing of updates for evaluation and implementation.
Maintains good interpersonal relationships with stakeholders internal and external to the department.
Provides feedback to assist EBNHC management in developing strategies to improve financial service operations.
Experience/Education:
3+ years of Epic PB Resolute experience required
Demonstrate proficiency with a variety of automations, including but not limited to Epic, Microsoft Word, Excel, Email and electronic data processing skills
Under the direction of the PMO, this individual will be responsible for the management and implementation of key strategic projects throughout EBNHC. This may include preparing designs and work specifications; developing project schedules, budgets and forecasts, as well as identifying resources (financial, technology and human) needed to implement projects and shape future-state operations. In addition, the manager will develop necessary communications plans and perform appropriate stakeholder analyses as part of implementation plans. This position will play a key role in supporting the strategic initiatives of the health center, ensuring scalability of operations as we grow, and improving overall participant experience and outcomes.
The Project Manager will work in support of EBNHC overall goals, objectives and strategies both long and short term as well as its strategic plans. This position will report to the Health Center’s Project Management Office (PMO) and support the active portfolio of projects through the use of required PMO tools (e.g., project scoring tools, requests forms, and status reports) The project manager will partner as needed with project leaders and project managers across the health center to execute work. In addition, the Project Manager will work with other internal leaders within the Health Center to help further educate staff on principles of project management and requirements developed by the PMO. This position is data driven and will require significant work and understanding of sophisticated project management tools.
Responsibilities:
Coordinate internal resources and third parties/vendors for the timely execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Designs, communicates and implements an operational plan for completing the project.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress and performance
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed taking action to resolve operational problems and minimize delays.
Manage the project change process, project staff expectations, escalating issues that impact timing or budget to management.
Manage the relationship with the client and all stakeholders
Liaison with other operational areas in the organization to secure specialized resources and contributions for the project
Conduct meetings and prepare reports to communicate the status of the project.
Perform risk management to minimize project risks
Sets priorities, allocates tasks and coordinates project staff to meet project targets and milestones
Create and maintain comprehensive project documentation
Identify, develop and gather the resources to complete the projects. This may include preparing designs and work specifications, developing project schedules, budgets and forecasts.
Track project performance, specifically to analyze the successful completion of short and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Attend conferences and training as required to maintain proficiency
Maintain excellent punctuality and attendance
Develop spreadsheets, diagrams and process to document needs
Perform other related duties as assigned
Requirements:
Proven working experience in project management
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Project Management Professional (PMP) certification is a plus
Bachelor's Degree in appropriate field of study or equivalent work experience
Job Requisition #: R0003700
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and . . .
Care Navigator-Behavior Health Specialist
Job Requisition #: R0003700
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and their families to address the complex social determinant of health needs, which negatively impact health and wellbeing. The CNBHS will provide outreach and case management to promote compliance with established treatment plans and connect to community resources to support SDOH needs.
Job Requisition #: R0003703
Hours: 40 Department: IT
Position Summary: The Remote Support Specialist is part of a high functioning Desktop Support team for EBNHC servicing East Boston, . . .
Remote Support Specialist
Job Requisition #: R0003703
Hours: 40 Department: IT
Position Summary: The Remote Support Specialist is part of a high functioning Desktop Support team for EBNHC servicing East Boston, South End and other surrounding areas. The prime responsibility will be tracking and maintaining our growing inventory of mobile computing devices. This includes asset management, imaging, RMA and 3rd party repairs. Also providing support for the Health Centers remote workforce including training in the use of our remote access system both on the phone and in person, Onboarding new employees with equipment and training. Assist Telephony in deploying and tracking Mobile Phones including iPhones and Mi-Fi’s.
The Remote Support Specialist needs to have a solid understanding of Mobil computing, this includes phones, tablets and Laptops. Also a working knowledge of Mobile computing technologies and security. (Office 356, DUO 2-factor authentication, VPN, Softphone, Citrix, Zoom and Telehealth) User will need a background in IT and Helpdesk support in a medium size Healthcare organization. This includes supporting Office applications, EMR, Windows OS and support of 3rd party applications. At least 2- 5 years’ experience working on an IT helpdesk or Desktop Support. Excellent organizational skills and the ability to self-start.
Will also provide back up and coverage for the IT Helpdesk and Desktop Technician teams delivering both on site and telephone support.
Job Requisition #: R0002812
Department: Meals on Wheels
The Home Delivered Meal Driver is responsible for pick up and delivery of meals in an accurate, professional, and safe manner. Works . . .
Home Delivered Driver
Job Requisition #: R0002812
Department: Meals on Wheels
The Home Delivered Meal Driver is responsible for pick up and delivery of meals in an accurate, professional, and safe manner. Works in collaboration with food service department for timely delivery within our catchment areas: East Boston, Revere, Winthrop, Chelsea, and Everett. Per diem schedule, typically 3 shifts/week, Monday-Friday, 10:30 am to 1:30 pm
Education
HS Diploma or GED required.
Experience/Requirements
Driving experience preferred.
Valid MA Driver's License
Will also be required to submit a true and attested driving record.
The Maintenance Mechanic performs regular maintenance related duties along with general maintenance and repairs such as light bulb changes, minor plumbing, equipment maintenance, light construction, grounds keeping and housekeeping to all Health Center locations. Receives and processes related tickets that are submitted by staff. Provide mechanical preventative maintenance on health center systems and equipment such as belt and filter changes. Assist Lead Mechanic and other mechanics on projects which would require assistance. On call hours required, all mechanics must remain on call for emergencies. Full Time 36.25 hours/week, Monday-Friday, 8:30-5:30pm
Education
HS Diploma/GED required.
Must maintain a valid MA driver’s license and good driving record.
Experience
Technical training and or a least three years’ experience as a maintenance mechanic.
Physical dexterity is required.
Knowledge of plumbing, H.V.A.C., carpentry, electricity, construction, grounds keeping and equipment repairs.
EBNHC is seeking an experienced Materials Handler. Do you have experience working in a stock room, responsible for shipping and receiving items? The Materials Handler receives, stores, maintains, distributes materials and equipment in accordance with departmental policies to meet customer’s needs. Performs daily tasks to ensure timely sorting and delivery of all incoming and outgoing mail. Performs courier duties as assigned or requested.Distributes and collects incoming mail. Collects and processes outgoing mail. Responsibilities include determining, affixing and recording postage on mail and packages. Receive all goods, inspect for damages and verify against purchase orders.Input cost requisitions and receipts into database.This is a part time role, 7:00 AM to Noon. Require good driving record to drive a truck.
Essential Duties & Responsibilities:
Distribute supplies to appropriate locations.
Assist with quarterly physical inventory.
Provide courteous phone coverage and respond to requests with sense of urgency.
Maintain confidentiality at all times.
Maintain stockroom area making sure that room is clean, safe and orderly.
Qualifications and Requirements:
High School Diploma or GED required.
One to two years’ work experience preferred.
Must maintain a valid MA driver’s license and good driving record.
Must be able to push/pull hand truck and lift boxes.
Assist with construction/alteration projects which involve carpentry, flooring, plumbing, etc. Assist other mechanics as needed. Will remain on call twenty-four hours/day for any emergencies occurring during off-hours along with covering after hours on call on a rotated bi-weekly basis. Full Time position, Monday - Friday 6:00am-2:00pm with a 45 minute lunch 12:00pm-12:45pm and 15 minute break
Job Requisition #: R0003361
Hours: 15 Department: Meals on Wheels
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders . . .
Home Delivered Meal Driver
Job Requisition #: R0003361
Hours: 15 Department: Meals on Wheels
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders in Chelsea, Revere, East Boston, Everett and Winthrop. Must accurately deliver all items to participants on assigned route. Act as flexible team member, accepting changes as needed. Maintain home delivered meal participant route sheets, noting participant absences. Respond to issues/concerns immediately.
Education
High School Diploma or GED.
Skills/Abilities
Valid MA driver's license and good driving record.
Must keep vehicle clean.
Ability to safely lift/transport meal containers of up to 25 lbs.
Perform regular maintenance related duties along with general maintenance and repairs such as light bulb changes, minor plumbing, equipment maintenance, light construction, grounds keeping and housekeeping to all Health Center locations. Provide mechanical preventative maintenance on health center systems and equipment such as belt and filter changes. Assist Lead Mechanic and other mechanics on projects which would require assistance. Will remain on call twenty-four hours/day for any problems occurring during off-hours, on a rotated, bi-weekly basis. All mechanics will remain on call for emergencies. Schedule: Monday-Friday, 08:30am - 04:30 PM. 36.25 hours weekly.
QUALIFICATIONS:
Technical training and/or at least three year’s experience as a maintenance person.
Basic knowledge of plumbing, H.V.A.C., carpentry, electricity and repairing equipment.
Good communication and organizational skills.
Ability to work independently.
Must have a valid driver’s license and good driving record.
Perform specialized duties related to construction/alteration projects which involve carpentry, flooring, plumbing, etc. Lead on projects which require more than one mechanic and assure the assigned task is completed to contracting specifications. Provide mechanical repairs on health center systems and equipment as needed. Will remain on call twenty-four hours/day for any emergencies occurring during off-hours along with covering after hours on call on a rotated bi-weekly basis. Full Time position, Monday - Friday 8:30am-4:30pm with a 45 minute lunch 12:00pm-12:45pm and 15 minute break. Hours may vary depending on job scope. On-call hours required
Education
High School Required, related college degrees preferred
Experience
Training in renovations.
Excellent knowledge of carpentry, masonry, plumbing, and H.V.A.C.
Good communication and organizational skills.
Ability to work independently.
Must have contractor’s license.
Must have a valid driver’s license and good driving record.
Perform a variety of grounds keeping, routine maintenance, preventative maintenance and housekeeping duties for all Health Center locations. Assist Maintenance Mechanics on projects and other requests which would require assistance. Remain On Call for emergencies.
DUTIES AND RESPONSIBILITIES: Ability to work independently on small scale work orders, inspections or requests.
QUALIFICATIONS:
Good communication and organizational skills.
Ability to work independently.
Must have a valid driver’s license and good driving record.
RESPONSIBILITIES INCLUDE:
SCHEDULED PREVENTATIVE MAINTENANCE:
DAILY
Grounds keeping
General Maintenance and upkeep of entranceways, parking lots, wells, and the neighborhood surrounding the property, including, but not limited to: trash removal, sweeping, property repairs, landscaping, graffiti removal, snow removal, ice melt, and any other tasks which fall under these categories.
Job Requisition #: R0003667
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders . . .
Home Delivered Meal Driver
Job Requisition #: R0003667
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders in Chelsea, Revere, East Boston, Everett and Winthrop. Must accurately deliver all items to participants on assigned route. Act as flexible team member, accepting changes as needed. Maintain home delivered meal participant route sheets, noting participant absences. Respond to issues/concerns immediately.
Education
High School Diploma or GED.
Skills/Abilities
Valid MA driver's license and good driving record.
Must keep vehicle clean.
Ability to safely lift/transport meal containers of up to 25 lbs.
Job Requisition #: R0003669
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders . . .
Home Delivered Meal Driver
Job Requisition #: R0003669
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders in Chelsea, Revere, East Boston, Everett and Winthrop. Must accurately deliver all items to participants on assigned route. Act as flexible team member, accepting changes as needed. Maintain home delivered meal participant route sheets, noting participant absences. Respond to issues/concerns immediately.
Education
High School Diploma or GED.
Skills/Abilities
Valid MA driver's license and good driving record.
Must keep vehicle clean.
Ability to safely lift/transport meal containers of up to 25 lbs.
EBNHC is hiring a Materials Handler/Courier! The Materials Handler receives, stores, maintains, distributes materials and equipment in accordance with departmental policies to meet customer’s needs. Performs daily tasks to ensure timely sorting and delivery of all incoming and outgoing mail. Performs courier duties as assigned or requested. Seeking a responsible individual to follow through with all mail room duties, including pick up a post office, mail sorting, delivery, collection, and processing of outgoing mail and packages. Full time Monday - Friday. Good driving record required.
Essential Duties & Responsibilities:
Receive all goods, inspect for damages and verify against purchase orders.
Distribute supplies to appropriate locations.
Input cost requisitions and receipts into database.
Assist with quarterly physical inventory.
Provide courteous phone coverage and respond to requests with sense of urgency.
Maintain confidentiality at all times.
Distributes and collects incoming mail. Collects and processes outgoing mail. Responsibilities include determining, affixing and recording postage on mail and packages.
Maintain stockroom area making sure that room is clean, safe and orderly.
Qualifications and Requirements:
High School Diploma or GED required.
One to two years’ work experience preferred.
Must maintain a valid MA driver’s license and good driving record.
Must be able to push/pull hand truck and lift boxes.
Work Where It Matters
5 reasons why we’re an employer of choice
For the seventh time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees. Read on to see how we’re striving to be an employer of choice.
1. SENSE OF PURPOSE
Founded during the Civil Rights Movement, EBNHC provides high-quality care to all without regard to age, race/ethnicity, insurance status or ability to pay. As the largest community health center in Massachusetts and one of the largest in the nation, EBNHC opens its doors to patients from all demographics and cultures and provides them with the same quality care. Our staff is unified and passionate about fulfilling this mission. We believe we can change medicine for the better and we do it every day.
2. FOCUS ON DIVERSITY AND EQUITY
Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas. We know that neighbors who share cultures, concerns, and goals understand one another, and that that understanding reduces barriers to care and opens doors to opportunity. We’re committed to fostering an inclusive and equitable environment for all inside and outside the health center.
3. STRONG LEADERSHIP
EBNHC’s leaders are instrumental in shaping healthcare policy across Massachusetts and is dedicated to creating equity in medicine. Their efforts along with tireless work of our frontline staff have led to more than 100,000 vaccine doses administered in neighborhoods hit hardest by the pandemic including East Boston, Chelsea, Revere, Winthrop, Everett, and the South End.
4. TRAINING AND ADVANCEMENT
Our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers. More than half of our employees reside in our service area. By bringing education and training opportunities to the community, we provide employees and community members with the education and skills needed to obtain well-paying jobs in health care, ultimately strengthening the local economy.
5. FLEXIBILITY AND PROGRESSIVE BENEFITS
The workplace is undergoing a once-in-a-lifetime transformation, and organizations that embrace that change, and put their employees’ needs first rise to the top. To attract and retain outstanding staff members, we nurture and maintain a supportive environment that reflects our mission and culture. That includes offering important benefits like medical, dental, life and disability insurance, paid time off, flexible spending and transportation accounts and excellent malpractice coverage so that you can be your best inside and outside of work.
Medical and dental coverage
Life and disability insurance
Privileges at Boston Medical Center for providers
401(K) retirement plan
Educational assistance
Flexible spending and transportation accounts
Paid holidays, vacations, sick, and personal time
Generous staff development benefit
Excellent malpractice coverage
Designated Medical Staff Office for physician support
Free parking
And much more
JOIN US in truly making a positive impact in the neighborhoods and communities where we live and work.
One of the 1st centers
in MA to become MA PCMH
Prime Certified.
Staff interpreters &
Integrated Behavioral
Health services
Advance technology
& amazing support staff
Our Mission
is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, for all who live and work in East Boston and the surrounding communities.
Who We Are
Imagine yourself here.
As the leading health care provider and a cornerstone of the community, the East Boston Neighborhood Health Center provides a comprehensive system of services including primary and specialty care, a 24-hour Satellite Emergency Facility, two on-site pharmacies, and the comprehensive Neighborhood PACE plan for older adults, as well as innovative programs to help address the health and well-being of community members with specific needs, including HIV/AIDS, chronic diseases, children with multiple disabilities, and childhood obesity.
EBNHC opens our doors to patients from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
A passion for community unites and motivates us. If you feel this passion too,
See the current career opportunities