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Job Requisition #: R0000669
Department:

Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why EBNHC has been awarded a Top Place to Work by the Boston Globe 4 years in a row! HS Diploma/GED and prior customer service experience and bilingual Spanish fluency absolutely required!

Our Contact Center is right across the street from beautiful Revere Beach and conveniently located on the Blue Line Revere Beach T stop!

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Job Requisition #: R0001285
Department:

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. Will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.HS Diploma/GED required. Minimum of 1 year customer service and/or administrative experience. Bilingual fluency Spanish/English required. Knowledge of medical terminology and experience working with electronic medical record technology a plus.

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Job Requisition #: R0001584
Department: Emergency Department

The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities:

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
• Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
• Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

Qualifications and Requirements:

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

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Job Requisition #: R0001745
Hours: 40
Department: Patient Accounts

Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.

Essential Duties & Responsibilities

• Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.
• Maintains backlog of work that is consistent with levels established by PFS leadership team, including use of EPIC work queues.
• Maintains knowledge of medical and dental codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
• Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
• Generates and submits insurance billing claims based on payor preference as required.
• Analyzes payment denials for possible re-submission of unpaid claims.
• Work along EBNHC PFS Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.

Qualifications & Requirements:

High School/GED Required.

Up to one year experience working in a medical billing/insurance office.

Working knowledge of insurance rules and regulations.

Strong organizational skills and effective interpersonal skills.

Proficiency in PC software (i.e. database).

Knowledge of medical terminology, CPT-4 and ICD-9/10 coding preferred.

Ability to solve problems effectively.

Pays close attention to detail.

Demonstrates computer literacy, organization, and a professional attitude.

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Job Requisition #: R0001791
Hours: 40
Department: Family Medicine

The Practice Secretary in the Dept of Family Medicine is a critical support position for the delivery of services to patients/staff. The practice secreatry performs a wide variety of clerical and reception activities and uses excellent customer service with patients and families. Hpurs are Monday through Friday 8:30-5:30 with some evening/weekend/holiday rotation

Essential Duties and Responsibilities:

• Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
• Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
• Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
• Responsible for early am chart preparation and other opening/closing procedures.
• Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.

Qualifications and Requirements:

• High School Diploma or GED
• At least one year in a medical office setting
• Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
• Bilingual Spanish skills required

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Job Requisition #: R0001797
Department: Emergency Department

The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department. This per diem role is required to cover weekend shifts, rotating.

Essential Duties and Responsibilities:

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
• Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
• Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

Qualifications and Requirements:

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

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Job Requisition #: R0001817
Hours: 14
Department: Registration

The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. Monday - Thursday, 4:30 PM -8:00 PM. Bilingual (English/Spanish) required.

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Job Requisition #: R0001818
Hours: 40
Department: Managed Care/Referrals

The Appointment & Referral Coordinator make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.Responsible for scheduling external and internal specialty care appointments and processing authorizations as assigned by the department manager in accordance with department and clinical guidelines and patient’s preference; document referral processing activities per department and EBNHC guidelines. Provide the department manager with timely feedback about referral trends, barriers to scheduling specialty appointments and engage in process improvement projects as needed.

• Maximize reimbursement to the health center from various managed care payors by scheduling specialty appointments appropriately, completing the authorization process and communicating the outcome to the patients and/or the specialist’s office;

• Establish and maintain professional collaborative relationships with internal and external customers

• Educate/communicate with patients about their insurance so that they schedule specialty appointments within their insurance network and/or understand the financial consequences of seeing providers out of network;

• Provide patients with the highest quality of customer service in accordance with EBNHC’s mission and vision;

• Review and address Epic in-basket messages in a timely manner, taking action within 24-48 hours of receipt.

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Job Requisition #: R0001854
Hours: 40
Department: Emergency Department

Responsible for supporting the smooth functioning of the office. Duties include a variety of secretarial and clerical functions such as telephone triage, work order system, mail, word processing, calendar manager, work order assignments and project assignments.

Essential Duties and Responsibilities:

• Responsible for heavy telephone coverage, call screening, voice mail retrieval, accurate messages and calendar management.
• Exhibit the ability to organize and prioritize assigned work effectively in a self-directed and self-motivated manner.
• Demonstrates ability to multi task.
• Inquire, listen willingly, seek assistance when necessary, to understand patients, internal and external customers, vendors and other EBNHC staff in order to meet their specific, and attainable, needs 100% of the time.

Qualifications and Requirements:

• High School diploma/GED plus some business school training preferred.
• A minimum of three years related business experience.
• Good communication and organizational skills.
• Ability to work independently.
• Ability to problem solve.
• Strong telephone and computer skills.

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Job Requisition #: R0001855
Hours: 36.25
Department: Medical Records

The HIM Technician Sr. performs activities to make sure documents are scanned and indexed into patient medical records in a timely and accurate manner, correct location in the correct medical record, are legible, and are scanned and indexed according to the established procedure. Utilizes computer systems to support scanning of medical record documents, and medical record retrieval and tracking activities. Coordinates retrieval of medical records from off-site storage with 100% accuracy within the time frame required by the requestor. Ensures that telephone requests for hard copy medical records are handled according to established procedures.

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Job Requisition #: R0001859
Hours: 40
Department: Registration

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. Bilingual Spanish is required.

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Job Requisition #: R0001874
Hours: 40
Department: Patient Accounts

The Lead Billing Specialist assists the patient financial services leadership team with department workflows ensuring prompt resolution of accounts with adequate follow up and documentation. This position is responsible for supporting the billing team with all pre-processing claims and claim appeal work flows to comply with the various payor requirements and maintain a low backlog of work. The Lead Billing Specialist requires limited supervision, working as part of a team that is committed to EBNHC’s mission recognizing the work has a direct impact on the meeting sustainable financial levels for the organization. The position should meet level 1-3 billing specialist requirements allowing for substitution at any level in the billing department.

Essential duties & Responsibilities:

• Assists leadership team with the daily staff activities which include claim processing and denial management.  Review of self-pay activities.   
• Assists with appeal processes.
• Assists with various production spreadsheets.
• Assists with workflow design of claim processes.
• By assignment: the daily reporting - ensuring that information is processed in a timely fashion.    

Qualifications and Requirements:

• High School Diploma required, advanced schooling preferred.
• Five to six years of healthcare billing experience, specializing in MassHealth.
• Understanding of Medical Billing, ICD and CPT coding, analytical and leadership ability, computer literacy, excellent interpersonal ability, attention to detail, organization, and a professional attitude.

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Job Requisition #: R0001890
Hours: 40
Department: Pediatrics

Full time position responsible for performing a wide variety of clerical patient registration activities that support the delivery of services to patients. Will work together with other practice staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. HS Diploma/GED and previous medical office experience required. Bilingual (English/Spanish) skills required. Schedule: Monday – Thursday, 8:30 AM - 5:30 PM, and Friday, 12:00 PM - 9:00 PM, and will include evening/weekend/holiday rotation. Bilingual (English/Spanish) preferred.

Education

• High School Diploma or G.E.D. 
• Vocational/technical training beyond high school in office management specific to medical office training.

Experience

• Would prefer prior work in a health care setting at least one year.
• Telephone skills, knowledge of different insurance’s, appointment scheduling, and ability to multi-task.

Skills/Abilities

•   Computer skills.
•  Working knowledge of different types of insurance’s. 
• The ability to work independently in fast paced environment performing multiple tasks simultaneously.
• Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.  Familiarity with use of personal computer in a Windows environment preferred.
• Bilingual required.

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Job Requisition #: R0001900
Hours: 40
Department: Emergency Department

The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department. 4:00 PM - Midnight.

Essential Duties and Responsibilities:

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
• Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
• Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

Qualifications and Requirements:

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

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Job Requisition #: R0001912
Hours: 40
Department: Patient Accounts

Under the general direction of the patient financial services leadership team, the Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The billing specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.

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Job Requisition #: R0001913
Hours: 40
Department: Patient Accounts

Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.

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Job Requisition #: R0001915
Hours: 40
Department: ESP

Join Neighborhood PACE! As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will work closely with participants and their caregivers to help them continue to live safely in their homes and communities as independently as possible. You will work in an integrated primary care and behavioral health setting to support participants in their homes and at one of our PACE centers. Full-time position to act as case liaison and support for the Neighborhood PACE Social Work department. Work with older adult participants and families to complete case management and housing tasks to maximize participant and caregiver satisfaction. An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills. Must hold a Bachelor’s degree in social work or related field OR have two years of relevant work experience in a community setting. Bilingual (English/Spanish) required. Automobile required.

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Job Requisition #: R0001924
Hours: 40
Department: Education & Training Institute

Exciting opportunity to work in our Education and Training Institute at EBNHC. The Inreach Coordinator will be responsible for the day-to-day management/coordination of the HRSA Advancing Precision Medicine Grant. These duties include recruiting participants, enrolling, and following participants in the HRSA Advancing Precision Medicine Grant. HS Diploma/GED required. Bachelor or Associates Degree preferred or related work experience. The most suitable candidate will have advanced computer skills; skills in database management and reporting. Bilingual Spanish speaking skills are preferred; excellent interpersonal and organization skills; and ability to establish and maintain effective working relationships with EBNHC staff and community partners.

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Job Requisition #: R0001930
Hours: 40
Department: ESP

The Sr. Claims Analyst, under the direction of the Director of Business Operations, is responsible for the overall claims adjudication, insurance validation and insurance enrollment process. This would include:

Claims Department

• Maintaining up-to-date knowledge of fee schedules for both Medicare and MassHealth

• Ensuring the fee schedules are updated and pricing correctly in the Tapestry module

• Auditing of adjudicated claims to ensure payments are made in accordance to their contract.

• Analyzing claims data to ensure accruals are reported to finance timely and accurately.

• Ensuring accuracy of claims related cost reports.

• Analyze claims data for trends, i.e. referral matching

• Responsible for reporting any findings to the Director

• Coordinates with IT to enhance/perfect the claims adjudication process

• Responsible for the proactive review of data and generation of reports for the purpose of Utilization Management.

Insurance Department

• Responsible for the enrollment and disenrollment into Medicare systems

• Must maintain up-to-date knowledge of Medicare Requirements, including Coordination of Benefits

• In conjunction with the Supervisor of Business Services, responsible for assisting and developing

workflows to maintain the overall compliance of the insurance department, including Part D (MSP, COB, TrOOP)

.

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Job Requisition #: R0001934
Department: PACE Community Care

EBNHC Neighborhood PACE is looking for a Concierge. Candidate provides excellent customer service to residents and families by being hospitable and accountable, proactively resolving problems consistent with the scope of job role by answering questions, providing information, communicating with other Winthrop Place staff, entering and following up on maintenance or other requests, and otherwise using customer service skills to promote a responsive environment for residents and families. Provides administrative support to the Nurse Manager and Home Care Director. This is a per diem position to assist with evenings, weekends, vacation, holiday, and as needed.

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Job Requisition #: R0001459
Department: Vision Center

The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab and Dispensary. This means control of inventory and equipment, and for grinding and dispensing of eye glasses. An Optometrist supervises the Optician.H.S./GED Required. Graduate from a Certified Optician program or equivalent experience and a license. There needs to be knowledge and skill in lens grinding, the optical field and eyeglass dispensing. Bilingual skills preferred. At least one year of prior relevant work experience. This is a per diem position.

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Job Requisition #: R0001510
Hours: 40
Department: Optical

The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab and Dispensary. This means control of inventory and equipment, and for grinding and dispensing of eye glasses. H.S./GED Required. Graduate from a Certified Optician program or equivalent experience and a license. There needs to be knowledge and skill in lens grinding, the optical field and eyeglass dispensing. Bilingual skills preferred. At least one year of prior relevant work experience. This position will require two Saturday shifts a month as well as some evening hours.

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Job Requisition #: R0001513
Department:

The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.

Essential Duties and Responsibilities:

• The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
• Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated.  This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
• General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.

Qualifications and Requirements:

• Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
• Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
• Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
• Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
• Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.

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Job Requisition #: R0001622
Department: Radiology

The Ultrasonographer will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of High Level Disinfection technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced.

Essential Duties & Responsibilities:

• Performs Diagnostic Sonographic examinations as directed by the requesting physician under the guidance of the on-site Radiologist.
• Coordinates Sonograms requested with other Radiology Examinations according to patient’s needs.
• Assists the Radiologist in performing invasive Ultrasound studies using High Level Disinfection technique and Standard Precautions.
• Responsible for making adjustments to the schedule to accommodate emergent exams.
• Maintains all probes and patient care equipment in good working order following all manufactures’ recommendations and all Health Centers approved cleaning or disinfecting procedures.
• Recommends service of equipment as needed.

Qualifications & Requirements:

• HS Diploma or GED required.
• Graduate of an accredited school of Diagnostic Medical Sonography.
• 3-5 years experience in a high paced environment.
• Experience in Abdominal, Fetal and small parts Sonography.
• Some vascular is a plus.
• RDMS registration in force and in good standing.

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Job Requisition #: R0001647
Department: Radiology

The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities as well as lab training to help for overnight coverage if needed.

Essential Duties & Responsibilities:

•    Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines.
•    
•    Produces copies of Radiographic & Mammographic images as needed, of film or CD.

•    Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.

•    Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.

Qualifications and Requirements:
•    Graduate of the AMA Approved Radiologic Technology training Program.  
•    Associates Degree is strongly desired.
•    ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography.
•    Certification and clinical experience in Mammography.
•    CPR Certified and ability to maintain on an annual basis.

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Job Requisition #: R0001795
Department: WIC

WIC Program Nutritionist provides the full range of WIC nutrition services to applicants and participants (infants, children, prenatal and postpartum women, both breastfeeding and non-breastfeeding) under the supervision of the Senior Nutritionist. Per-diem position and will include weekend coverage. Bilingual preferred but not required

Essential Duties & Responsibilities:

• Conducts dietary evaluation of all categories of WIC participants.
• Nutrition Assessment and counseling are documented completely and accurately.
• Determines nutritional risk factors according to federal guidelines.
• Prescribes appropriate food package based on nutritional risk factors.
• Provides nutrition and breastfeeding counseling and education.
• Offers referrals to additional appropriate services available through EBNHC and/or other community agencies.
• Bloodwork procedures for collecting and assessing blood work values are followed appropriately.
• Assists Senior Nutritionist with training of the paraprofessional Nutrition Assistant staff in completion of required activities and performance skills necessary to achieve CPAI or CPAII status.
• Ongoing supervision and education of Nutrition Assistant staff through review and co-signing charts for purposes of Quality Assurance required by Federal/State standards.
• Contributes to WIC/Primary Care coordinated services to prenatal clients through voluntary participation and facilitation of Breastfeeding education module of Birth Classes at EBNHC.
• Serves a Co-Coordinator of East Boston WIC’s Immunization Project.

Qualifications and Requirements:

• B.S. in Nutrition, Public Health Nutrition, Nutrition Education.
• Demonstrated leadership and decision making capability.
• Sensitivity to needs of participant population.
• Available to work evening hours, and at least 1 Saturday per month.
• Bicultural/bilingual skills very desirable.

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Job Requisition #: R0001846
Hours: 36.25
Department: WIC

WIC Program Nutritionist provides the full range of WIC nutrition services to applicants and participants (infants, children, prenatal and postpartum women, both breastfeeding and non-breastfeeding) under the supervision of the Senior Nutritionist. Bilingual (English/Spanish) a plus. Schedule: Monday-Saturday with rotation.

Job Description

Essential Duties & Responsibilities:

• Conducts dietary evaluation of all categories of WIC participants.
• Nutrition Assessment and counseling are documented completely and accurately.
• Determines nutritional risk factors according to federal guidelines.
• Prescribes appropriate food package based on nutritional risk factors.
• Provides nutrition and breastfeeding counseling and education.
• Offers referrals to additional appropriate services available through EBNHC and/or other community agencies.
• Bloodwork procedures for collecting and assessing blood work values are followed appropriately.
• Assists Senior Nutritionist with training of the paraprofessional Nutrition Assistant staff in completion of required activities and performance skills necessary to achieve CPAI or CPAII status.
• Ongoing supervision and education of Nutrition Assistant staff through review and co-signing charts for purposes of Quality Assurance required by Federal/State standards.
• Contributes to WIC/Primary Care coordinated services to prenatal clients through voluntary participation and facilitation of Breastfeeding education module of Birth Classes at EBNHC.
• Serves a Co-Coordinator of East Boston WIC’s Immunization Project.

Qualifications and Requirements:

• B.S. in Nutrition, Public Health Nutrition, Nutrition Education.
• Demonstrated leadership and decision making capability.
• Sensitivity to needs of participant population.
• Available to work evening hours, and at least 1 Saturday per month.
• Bi-cultural/bilingual skills very desirable.

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Job Requisition #: R0001943
Hours: 40
Department:

Come join the East Boston Neighborhood Health Center’s NEIGHBORHOOD PACE program where the Social Work role is engaging, exciting and challenging! As one of our Social Workers for PACE you will be part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care and you will have a huge positive impact by developing plans of care for participants who want to live safely in their communities. We are one of the longest standing PACE Programs nationwide (Program for All-Inclusive Care for the Elderly) and are part of an excellent organization that is one of the largest community health center’s in the country! We are a progressive organization with a state of the art electronic medical record system, great innovative technology and our PACE Program is growing in leaps and bounds! We offer fantastic benefits, competitive salaries and respect the balance of work and personal lives.

Essential Duties and Responsibilities

You will get to work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities for this role include conducting psychosocial assessments, formulating treatment plans, providing counseling and therapy, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants’ achieving their goals.

Job Qualifications and Requirements

• Candidates must have an MSW
• Be passionate about serving adults 55+
• At least one year of experience working with older adults
• Candidates must possess or be working toward licensure as a Licensed Clinical Social Worker (LCSW)
• Bilingual (English/Spanish) strongly preferred

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Job Requisition #: R0001107
Department:

If you are a compassionate, caring HHA or CNA, we want to meet you! We are currently seeking to have a Resident Care Assistant join our Neighborhood PACE program team. As a RCA, you will use a holistic approach to care, with the goal of promoting residents’ independence and individual choice. HS Diploma/GED required. Current certification as an HHA/CNA from an approved program. A minimum of one year experience working with a frail or elderly population preferred.

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Job Requisition #: R0001210
Hours: 40
Department: PACE Community Care

We have a great opportunity for you! If you are compassionate, dependable and would like the opportunity to work with the adult 55 plus population, we will provide you with a FREE, 5 week paid, onsite training to become a certified Personal Care Assistant/Homemaker. Once certified, you will work within our nationally recognized PACE program, providing care in the communities that are close to your home. Our service area has expanded to include Melrose, Medford, Malden and Stoneham. Must have a HS Diploma/GED. You must have your own dependable vehicle. Some experience working the older adult population is preferred. Bilingual skill also preferred.

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Job Requisition #: R0001356
Hours: 22
Department: ESP

If you are a compassionate, caring HHA or CNA, we want to meet you! We are currently seeking to have a Resident Care Assistant join our Neighborhood PACE program team. As a RCA, you will use a holistic approach to care, with the goal of promoting residents’ independence and individual choice. HS Diploma/GED required. Current certification as an HHA/CNA from an approved program. A minimum of one year experience working with a frail or elderly population preferred. Schedule: Every Saturday and Sunday, 8:00 PM -8:00 AM.

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Job Requisition #: R0001389
Hours: 40
Department: PACE Community Care

Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. HS Diploma/GED required. Current certification as a HHA/CNA from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care. One year experience working with the frail and elderly population preferred. Reliable transportation highly preferred.

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Job Requisition #: R0001426
Hours: 15
Department: Kids Activity & Nutrition

Are you passionate about physical fitness and nutrition? Then come join our Let's Get Movin' program as a Program Assistant! In this fun role, you will act as a peer role model for school aged children in our after school program and summer programs. HS Diploma/GED required.

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Job Requisition #: R0001450
Hours: 20
Department: Project Shine

The Peer Leader/Health Educator is responsible to work together with the Medical Case Managers and Interdisciplinary team for the purpose of overall coordination of internal and external services, ensuring a comprehensive approach to clients' needs, encouraging clients’ full participation in the development of their individualized service care plans, and through one-on-one interactions and in groups, promoting clients’ engagement in health care and providing opportunities for education, skill-building, and emotional support. Schedule: Monday/Tuesday, 9:00 AM - 4:45 PM, Wednesday, 10:00 AM - 4:30 PM, , and may require some flexibility in scheduling, including the second Thursday of the month.

Essential Duties & Responsibilities:

• Facilitate psychosocial support group and peer networking sessions.
• Provides direct assistance to clients regarding medication adherence.
• Helps patients’ with engagement and retention specifically promoting patient goals, objectives, weaknesses and strengths.
• Helps patients understand medical issues and effectively navigate the continuum of services, specifically, substance abuse, mental health, Positive Prevention, and Harm Reduction.
• Links clients with health care and psychosocial services in a timely and coordinated manner by providing information and active referrals with the assistance of clinical and Interdisciplinary Team.
• Participates in grant writing activities and service utilization and outcome measurement reports for the case management and peer advocate functions.

Qualifications and Requirements:

• Minimum High School Diploma; Bachelor Degree preferred;
• Good crisis-intervention and assessment skills.
• Bilingual (English/Spanish) required.
• Case Management to understand reporting and basic documentation.
• Will require HIV Counseling & Testing Trainings: Core Standards and Practice.

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Job Requisition #: R0001529
Hours: 40
Department: PACE Community Care

Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. HS Diploma/GED required. Current certification as a HHA/CNA from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care. One year experience working with the frail and elderly population preferred. Schedule: M-Thursday, 7:00 AM - 4:00PM- flexible 7a-11a/ 4p-8p with an every other weekend and holiday rotation

Transportation highly preferred.

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Job Requisition #: R0001530
Hours: 40
Department: PACE Community Care

Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. HS Diploma/GED required. Current certification as a HHA/CNA from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care. One year experience working with the frail and elderly population preferred. Schedule: 7AM-4PM or a split shift 7AM-11AM/4PM-8:00 PM. All positions include an every other weekend/holiday rotation. Transportation highly preferred.Float position

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Job Requisition #: R0001612
Department: Interpreter Services

The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). This is a per diem position.

Essential Duties and Responsibilities:

• Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
• Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.

Qualifications and Requirements:

• Completion of a medical interpreter certification program required.
• 1-2 years of interpreting experience in a medical setting in the United States.
• Verbal and written bilingual skills required.
• Demonstrates competence in the provision of culturally appropriate interpretation.
• Able to perform different interpreting modes.
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
• Understanding of patient rights.
• Computer skills preferred.
• Highly motivated and able to prioritize.

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Job Requisition #: R0001624
Hours: 40
Department: PACE Community Care

Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 7:00 AM - 4:00 PM, or split shift 7:00 AM - 11:00 AM and 4:00 PM - 8:00 PM.

Essential Duties and Responsibilities:                                                                  

• Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
• Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
• Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
• Accompanies participants to appointments as assigned.
• Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.

Qualifications and Requirements:

• High School graduate or equivalent required.
• Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
• A minimum of one year experience working with a frail or elderly population.
• Prior experience as health aide, personal care assistant or similar role.
• Vehicle to travel from home to home preferred.
• Excellent customer service and communication skills; bilingual a plus.
• Physical capability to provide ADL and mobility assistance to all PACE participants.

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Job Requisition #: R0001656
Department: Interpreter Services

The Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). This is a per diem position which will require day/evening/weekend coverage

Essential Duties and Responsibilities:

• Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
• Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.

Qualifications and Requirements:

• Completion of a medical interpreter certification program required.
• 1-2 years of interpreting experience in a medical setting in the United States.
• Verbal and written bilingual skills required.
• Demonstrates competence in the provision of culturally appropriate interpretation.
• Able to perform different interpreting modes.
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
• Understanding of patient rights.
• Computer skills preferred.
• Highly motivated and able to prioritize.

Apply Now

Job Requisition #: R0001707
Hours: 22
Department: PACE Community Care

If you are a compassionate, caring HHA or CNA, we want to meet you! We are currently seeking to have a Resident Care Assistant join our Neighborhood PACE program team. As a RCA, you will use a holistic approach to care, with the goal of promoting residents’ independence and individual choice. HS Diploma/GED required. Current certification as an HHA/CNA from an approved program. A minimum of one year experience working with a frail or elderly population preferred. Schedule: Every Saturday and Sunday, 8:00 AM - 8:00 PM.

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Job Requisition #: R0001714
Hours: 40
Department: Quality

The Complex Care Community Health Worker will join our Care Team. You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/ or chronic medical and behavioral conditions. You will connect with your enrollees in person, on the phone, and in EBNHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Bachelor’s Degree required or HS Diploma with equivalent work experience. Experience working in a clinical or special services setting with Medicare, Medicaid, or special needs populations with chronic medical and behavioral health needs. Valid MA Driver’s license and own transportation. Computer proficiency in Microsoft Office. Bilingual fluency in a non-English language preferred. Ability to work evenings/weekends as necessary

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Job Requisition #: R0001800
Hours: 22
Department: PACE Community Care

Part-time position to implement resident plan of care for assigned residents. Responsibilities include provision of personal care, conducting group activities, implementation of individual activities, restorative rehab, and nutritional support. Using a holistic approach to care, the RCA is responsible to promote residents' independence and personal choice. HHA Certification required as well as HS Diploma/GED. Schedule: Saturday & Sunday 8:00 AM – 8:00 PM.

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Job Requisition #: R0001810
Hours: 36.25
Department: ESP

Assists PACE Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff.

Job Description

Essential Duties and Responsibilities

• Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.
• Attends daily morning report.
• Reports participant concerns to appropriate staff members.
• Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
• Accompanies participants on the van to ensure safety during transport when necessary.
• Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
• Accompanies participants to appointments as assigned.
• Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.

Qualifications and Requirements

• High School graduate or GED.
• Certification as Nursing Assistant or Home Health Aide.
• A minimum of one year experience working with the elderly or other frail populations.
• Care and respect for frail elders.
• Creativity and confidence in leading group activities.
• Flexibility, initiative, and organizational skills. Bilingual a plus.

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Job Requisition #: R0001837
Hours: 40
Department: Optical

The Optical Technician is responsible for various tasks for patient’s aged 2-100, for the maintenance and control of supplies and equipment, and for assigned clerical activities. An Optometrist or Optician supervises the Optical Technician. Assists patients with their selection of frames and pick-up deliveries. Manage inventory scanning and tagging of all frames. Processes and tracks orders.

• High school diploma or G.E.D.
• Graduation from a Certified Eye Glass Technician  program or equivalent work experience.
•   Bilingual skills preferred.
• One year relevant experience

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Job Requisition #: R0001847
Hours: 36.25
Department: Transportation

8:00 a.m. - 4:00 p.m. Monday - Friday.

The Transportation Associate provides transportation services to the Neighborhood PACE Day Health program, serving the frail elderly, and providing courier services between EBNHC locations and PACE sites.

Essential Duties and Responsibilities:

• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Operates, uses and understands adjunct equipment used in the performance of the job.
• Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.
• Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.
• Follows Infection Control procedures.
• Provides courier service between EBNHC locations and Neighborhood PACE sites.
• Performs other related duties as required.

Qualifications and Requirements:

• HS Diploma/GED required.
• Current driver’s license
• Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation.
• A Department of Transportation Medical Certification Driver Fitness Examination will be required and conducted within weeks of the date of hire and every 2 years thereafter, unless there is need to send a driver sooner due the findings of the initial examination.

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Job Requisition #: R0001848
Hours: 36.25
Department: Transportation

Full time position available to provide transportation services to the Elder Service Plan participants and the East Boston Neighborhood Health Center. Candidate must have the ability to move and assist participants - some heavy lifting required; have good communication skills, the ability to work independently and to make common sense decisions. Requires HS Diploma/GED, MA drivers license, excellent driving record and van driving experience. Must successfully pass a Department of Transportation approved medical examination prior to hire date. Schdeule: Monday - Firday. 8:00 AM - 4:00 PM.

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Job Requisition #: R0001851
Hours: 36.25
Department: Transportation

Full time position available to provide transportation services to the Neighborhood PACE participants and the East Boston Neighborhood Health Center. Candidate must have the ability to move and assist participants - some heavy lifting required; have good communication skills, the ability to work independently and to make common sense decisions. Requires HS Diploma/GED, MA drivers license, excellent driving record and van driving experience. Must successfully pass a Department of Transportation approved medical examination prior to hire date. Schedule: Monday - Friday. 8:00 AM - 4:00 PM.

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Job Requisition #: R0001852
Hours: 36.25
Department: Transportation

Full time position available to provide transportation services to the Elder Service Plan participants and the East Boston Neighborhood Health Center. Candidate must have the ability to move and assist participants - some heavy lifting required; have good communication skills, the ability to work independently and to make common sense decisions. Requires HS Diploma/GED, MA drivers license, excellent driving record and van driving experience. Must successfully pass a Department of Transportation approved medical examination prior to hire date. Schedule: Monday - Friday. 8:00 AM - 4:00 PM.

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Job Requisition #: R0001857
Hours: 22
Department: PACE Community Care

Under the supervision of the Charge Nurse at Winthrop Place, implements resident plan of care for assigned residents. Responsibilities include provision of personal care, conducting group activities, implementation of individual activities, restorative rehab, and nutritional support. Using a holistic approach to care, the Resident Care Assistant promotes residents’ independence and personal choice.

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Job Requisition #: R0001878
Hours: 40
Department: PACE Wellness Center

The Wellness Center Fitness Assistant functions as a member of the Wellness Center staff under the supervision of the Wellness Center Fitness Supervisor and Wellness Center Manager. The Fitness Assistant supports fitness programming consistent with Participant Fitness Plans under the direction of the Fitness Center Supervisor.

Essential Duties & Responsibilities:

• Ensures that all participants using the Fitness Center are checked in and out.
• Implements prescribed fitness programs under the supervision of the Wellness Center Fitness Coordinator.
• The Fitness assistant demonstrates the ability to safely set up and instruct participants in the use of all Fitness Center equipment.
• Follows maintenance and cleaning schedule. Reports any faulty equipment or safety concerns promptly.
• Correctly and safely supervises participants during gait, standing and transfer activities.
• Utilizes principles of good body mechanics.
• Applies universal precautions when handling bodily fluids.
• Demonstrates proper hand washing techniques.
• Responds to medical emergencies in accordance with policy, procedure and training.
• Displays initiative and creativity in assisting participants to meet personal fitness goals.

Qualifications and Requirements:

• High school graduate or equivalency required.
• CPR BLS required.
• CNA/HHA preferred.
• A minimum of one year experience working with a frail or elderly population.
• Excellent customer service and communication skills; bilingual a plus.
• Flexibility, initiative, creativity and organizational skills.
• Physical capability to provide ADL, mobility, exercise and other assistance to all ESP participants.Basic computer skills and ability to learn and efficiently utilize job-related software and computer systems

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Job Requisition #: R0001903
Hours: 40
Department: Quality

EBNHC is seeking Community Health Workers to join our Care Team. You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families (ages 0 to 65) living with complex and/ or chronic medical and behavioral conditions. You will connect with your enrollees in person, on the phone, and in EBNHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Must be prepared to work from EBNHC, or within enrollee’s homes. Monday - Friday, 8 am to 5 pm with 1 hour unpaid lunch, occasional evening or weekend

Education

• Bachelor’s Degree required or HS Diploma with equivalent experience.

Experience

• Working in a clinical or special services setting with Medicare, Medicaid, or Special Needs populations.
• Community Health Worker, Engagement Specialist, or Medical Assistant Certification.
• Valid MA Driver’s license and own transportation.

Skills/Abilities:

• Experience working with enrollees with chronic medical and behavioral health needs.
• Ability to connect with people and understand the challenges they face.
• Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses. 
• Attains on the job, a CCMC (Commission for Case Manager Certification). Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
• Fluency in a non-English language preferred.
•  Strong work ethic built on a foundation of proactivity and teamwork.
• Ability to navigate ambiguity with the aid of structured problem solving techniques.
• Committed to the practice of inquiry and listening.
• Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access and/ or follow up.
•  Computer proficiency in Microsoft Office.
• We are looking for team members who possess high energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team oriented system

Apply Now

Job Requisition #: R0001908
Department: PACE Community Care

Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.

Essential Duties and Responsibilities:                                                                  

• Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
• Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
• Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
• Accompanies participants to appointments as assigned.
• Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.

Qualifications and Requirements:

• High School graduate or equivalent required.
• Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
• A minimum of one year experience working with a frail or elderly population.
• Prior experience as health aide, personal care assistant or similar role.
• Vehicle to travel from home to home preferred.
• Excellent customer service and communication skills; bilingual a plus.
• Physical capability to provide ADL and mobility assistance to all PACE participants.

Apply Now

Job Requisition #: R0001909
Hours: 25
Department: PACE Community Care

Position Summary: Under the supervision of the Charge Nurse at Winthrop Place, implements resident plan of care for assigned residents. Responsibilities include provision of personal care, conducting group activities, implementation of individual activities, restorative rehab, and nutritional support. Using a holistic approach to care, the Resident Care Assistant promotes residents’ independence and personal choice. Schedule: Evenings, Monday - Friday, 4:00 PM - 8:00 PM, and will include weekend/holiday rotation.

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Job Requisition #: R0001914
Hours: 18.25
Department: Transportation

Part-time position available to provide transportation services to the Neighborhood PACE participants and the East Boston Neighborhood Health Center. Candidate must have the ability to move and assist participants - some heavy lifting required; have good communication skills, the ability to work independently and to make common sense decisions. Schedule: Monday and Tuesday 8:00 AM. - 4:00 PM., Wednesdays 8:00 AM. -11:45 AM.

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Job Requisition #: R0001932
Hours: 40
Department:

Care Navigator

The Care Navigator works with the patient’s primary care team to help facilitate and coordinate a patient’s care needs.  This individual interfaces with the patient and their family to provide support and encourage full engagement of the patient in their plan of care. Facilitating complex clinical care, by addressing identified barriers, this may include, resolving appointment scheduling issues, coordination specialty care and ensuring adequate communication within the care team. Educating the patient and family about how to access community resources and how to participate actively in their clinical care. Creating a plan of care with the patient, PCP and other members of the care team. Performing self-management goal settings with the patient and family. Some Care Coordinators may be participants in the Community HealthCorps, which is a federally funded program with restrictions, which include but are not limited to:

AmeriCorps members may not displace or duplicate the services provided by an employee or volunteer. They may not provide pregnancy termination services or make referrals for such a service. They may not fill in for an absent employee.

Requirements

Education: Post High School education or undergraduate degree strongly preferred

Skills/Abilities: Spanish preferred

East Boston Neighborhood Health Center is holding a Job Fair on Wednesday, October 23rd from 3:30-6:00pm. We are looking to recruit Community Health Workers as well as Care Navigators in our Quality department. The Job fair will take place at 20 Maverick Square, East Boston, MA 02128, 4th floor, Small Conference Room.

Community Health Worker

EBNHC is seeking Community Health Workers to join our Care Team. You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families (ages 0 to 65) living with complex and/ or chronic medical and behavioral conditions.  You will connect with your enrollees in person, on the phone, and in EBNHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Must be prepared to work from EBNHC, or within enrollee’s homes.

Requirements

Education: Bachelor’s Degree required or HS Diploma with equivalent experience.

Experience: Experience working in a clinical or special services setting with Medicare, Medicaid, or Special Needs populations. Community Health Worker, Engagement Specialist, or Medical Assistant Certification. Valid MA Driver’s license and own transportation.

Skills/Abilities: Experience working with enrollees with chronic medical and behavioral health needs. Ability to connect with people and understand the challenges they face. Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses.  Attains on the job, a CCMC (Commission for Case Manager Certification). Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion. Fluency in a non-English language. Strong work ethic built on a foundation of proactivity and teamwork. Ability to navigate ambiguity with the aid of structured problem solving techniques. Committed to the practice of inquiry and listening. Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access and/ or follow up. Computer proficiency in Microsoft Office. We are looking for team members who possess high energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team oriented system

Apply Now

Job Requisition #: R0001939
Hours: 20
Department: Dental

The Dental Assistant is supervised by a Dentist and is responsible for various non-skilled dental tasks. Will provide clinical support to the dentist by utilizing 4 handed dentistry, including but not limited to: Preparing dental material for needed procedures, taking impressions and bite registrations , suctioning and retracting during procedures ,maintain an inventory or supplies, whichincludes ensuring assigned operatories are cleaned and disinfected between each patient being seen and set up for the next procedure, prepare instruments for sterilization processing, assist in intra and extraoral photographs. Take digital X-rays and panoramic images of diagnostic quality as requested by providers. Practice and adhere to OSHA and HIPAA regulations at all times. Schedule includes day/evening/weekend rotation. Boston residents preferred.

Essential Duties & Responsibilities

• Participates in direct patient care activities as directed by a dentist. These include: oral hygiene education, irrigation and aspiration of the oral cavity exposing and processing good quality oral radiographs application of sealants. removal of sutures proper retraction of cheek, lip and tongue.
• Prepares for sessions and insures all charts, equipment and x-rays are available for the client.
• Facilitates efficient patient flow.
• Follows the procedure for booking routine referrals and urgent appointments.
• Maintains work area in an orderly manner.
• Ensures that the operatories have been made safe for patients before bringing them in.
• Stocks operatories in time for sessions and insures that supplies used are charged for.

Qualifications & Requirements:

• Graduate from a Certified Dental Assistant program or equivalent experience.
• Previous experience in a dental or medical dept desired.
• Good written and verbal communication skills.
• Ability to communicate effectively and respectfully with internal and external customers.

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Job Requisition #: R0001531
Hours: 40
Department: Mental Health

The Behavioral Health Program Coordinator (BHPC), under the direction of the BH Administrative Director, works with the Behavioral Health Consultant Team Anchors to help facilitate and coordinate our patients’ behavioral health needs. In support of the BH Department’s clinical transformation, and our re-design as an integrated Behavioral Health resource imbedded in primary care, the BHPC provides support, data collection, and analyses of the integration process. Additional coordination by the BH Program Coordinator also increasingly required around priority risk-patient monitoring, and hospital follow-up processes.

Essential Duties & Responsibilities:

• Coordinates the facilitating of complex behavioral health care, including internal and external mental health and substance abuse services, at the BH Department program level.
• Administrative Support and responsibilities include: Scheduling of meetings, agendas and minutes, update the BH Dept intranet files, Clinical case presentations (schedule and tracking weekly presentations), Internal BH Contact list, External BH resources documents/files, Create Visio BH workflows.
• Supports BH service delivery by coordinating efforts that identify barriers to care, that resolve appointment scheduling issues, that coordinate supported referrals to external behavioral health services, and that facilitate/ensure adequate consultation/communication across the integrated EBNHC primary care-BH care teams.
• Coordinates data collection, analysis and reporting of high-risk patient oversight and population management efforts, synchronizing EBNHC integrated BH measures with those of funders, of external intensive case management systems, and of the Commonwealth’s Primary Care Payment Reform initiative’s outcomes.

Qualifications and Requirements:

• Bachelor’s Degree.
• 3 years of medical or behavioral health care coordination/care navigation/case management preferred
• Spanish preferred.
• Strong organizational and time management skills.
• Able to prioritize and manage multiple projects.
• Excellent oral and written communication skills.
• Analytical skills necessary to the gathering and analyzing of data and reports, and to identify trends/issues.
• Comfortable with the pace of primary care and emergency care, within an interdisciplinary team.
• Awareness of and demonstrated commitment to the delivery of culturally competent care.
• Proven customer service skills.

Activities include but are not limited to:
•    Coordinate the facilitating of complex integrated behavioral health care in a primary care setting, including internal and external mental health and substance abuse services.
•    Provide programmatic coordination and oversight of access and utilization data to the entire integrated Care Team.
•    Coordinate data collection, analysis and reporting of high-risk patient oversight and population management efforts
•    Coordinate the development, gathering, and analyzing of desired BH health outcomes.
•    Assist the MH Administrative Director with overall assessment of BH Department deployment of staff resources by maintaining a current knowledge of BH staffs’ schedules and service delivery locations.
•    Design, gather, and analyze data around patient satisfaction.

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Job Requisition #: R0001532
Hours: 40
Department: Contact Center

Exciting career opportunity for a Contact Center Manager to join the EBNHC Patient Access leadership team. In this role you will create a professional work environment that fosters excellent customer service to internal and external customers. Excellent analytical skills required to compile and analyze data to make sure that the Department meets goals and objectives. The individual in this role must effectively use systems to assess quality of work, volume and determine staffing levels. Your contribution to the development, implementation and monitoring of policies and performance improvement efforts will foster the development of standard operating procedures across all patient access departments. Excellent opportunity to work collaboratively with managers, provider leaders and other stakeholders across EBNHC departments to accomplish health center goals and objectives.

Essential Duties and Responsibilities         

• Provides direction and oversight of  all aspects of operating EBNHC’s Contact Center
• Responsible for ensuring the departments meets call metrics and service line agreements
• Regularly analyzes data using EBNHC’s call management system; monitors and evaluates departmental performance and takes corrective action as necessary.

Qualifications and Requirements

• BA/BS required, Masters preferred. 
• Minimum of 5 years management experience, preferably in call center environment
• Demonstrated ability to manage a large team
• Demonstrated ability to build relationships and accomplish goals across interdisciplinary teams; ability to interact within all levels of the organization
• Highly motivated and detail oriented with strong customer service, organizational, systems, and analytical skills.
• Excellent verbal and written communication/presentation skills.
• Knowledge of call management systems, preferred.
• Knowledge of health care environment

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Job Requisition #: R0001523
Hours: 40
Department: ESP

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual Spanish required.

Essential Duties and Responsibilities:

• Vital signs.
• Pulse oximetry.
• Use of 02 equipment.
• Obtaining EKG’s.
• Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
• Cleans and wraps instruments for sterilization.
• Follows procedure for operation of autoclave and properly documents each load.

Qualifications and requirements:

• HS Diploma/GED and a graduate of a Certified Medical Assistant program.
• One year of Medical Assisting experience strongly preferred.
• One year of Customer Service experience.
• Excellent oral, listening, and written communication skills.
• Computer literacy.
• Bilingual skills (English/Spanish).

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Job Requisition #: R0001582
Hours: 40
Department: Emergency Department

Exciting opportunity in our Emergency Department for a Medical Assistant who thrives in a fast pace environment! Your primary function is to manage efficient patient flow and to be available to assist providers as needed. You will also be responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. HS Diploma/GED and a graduate of a Certified Medical Assistant program required.. One year of Medical Assisting experience strongly preferred. One year of Customer Service experience, demonstrated computer literacy and bilingual skills (English/Spanish) required. Schedule will consist of a day/night rotation, and will include an every other weekend shift.

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Job Requisition #: R0001658
Hours: 40
Department: Adult Medicine

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.

Essential Duties and Responsibilities:

• Vital signs.
• Pulse oximetry.
• Use of 02 equipment.
• Obtaining EKG’s.
• Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
• Cleans and wraps instruments for sterilization.
• Follows procedure for operation of autoclave and properly documents each load.

Qualifications and requirements:

• HS Diploma/GED and a graduate of a Certified Medical Assistant program.
• One year of Medical Assisting experience strongly preferred.
• One year of Customer Service experience.
• Excellent oral, listening, and written communication skills.
• Computer literacy.
• Bilingual skills (English/Spanish) preferred

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Job Requisition #: R0001731
Hours: 40
Department: ESP

Working in close partnership with provider(s), the medical assistant assists and directs care of patients in the clinic. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 55 to greater than 100 years. A licensed nurse supervises the Medical Assistant.

Essential Duties and Responsibilities:

• Vital signs.
• Pulse oximetry.
• Use of 02 equipment.
• Obtaining EKG’s.
• Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
• Cleans and wraps instruments for sterilization.
• Follows procedure for operation of autoclave and properly documents each load.

Qualifications and requirements:

• HS Diploma/GED and a graduate of a Certified Medical Assistant program.
• One year of Medical Assisting experience strongly preferred.
• One year of Customer Service experience.
• Excellent oral, listening, and written communication skills.
• Computer literacy.
• Bilingual skills (English/Spanish) a plus

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Job Requisition #: R0001830
Hours: 40
Department: OB/GYN

Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training.

Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel.

Excellence in practice includes outstanding customer service with internal and external customers, demonstrating initiative, flexibility and proactivity based on the specific, evolving needs of the department.

Requirements

• High school diploma or G.E.D.
• Graduation from a Certified Medical Assistant Program.
• BLS CPR required. Bilingual skills preferred.

Experience

• At least one year customer service experience.
• A healthcare background is also preferred.
• Demonstrated ability to communicate effectively both in writing and verbally.
• Familiarity with use of personal computer in a Windows environment preferred.

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Job Requisition #: R0001902
Hours: 40
Department: Pediatrics

Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice includes outstanding customer service with internal and external customers, demonstrating initiative, flexibility and proactivity based on the specific, evolving needs of the department. Monday-Friday, 40 hours/week, includes evening and weekend rotations.

Education

• High school diploma or G.E.D. Graduation from a Certified Medical Assistant Program.
• BLS CPR required.
• Bilingual skills preferred.

Experience

• At least one year customer service experience.
• A healthcare background is also preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally.
• Familiarity with use of personal computer in a Windows environment preferred.

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Job Requisition #: R0001916
Hours: 40
Department: Adult Medicine

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 10 to greater than 100 years. A licensed nurse supervises the Medical Assistant.

Education

• High school diploma or G.E.D.
• Graduation from a Certified Medical Assistant Program.
• BLS certification required.
• Bilingual skills preferred.

Experience

• At least one year customer service experience.
• A healthcare background is also preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally. 
• Familiarity with use of personal computer in a Windows environment preferred.

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Job Requisition #: R0001917
Hours: 40
Department: Adult Medicine

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 10 to greater than 100 years. A licensed nurse supervises the Medical Assistant.

Education

• High school diploma or G.E.D.
• Graduation from a Certified Medical Assistant Program.
• BLS certification required.
• Bilingual skills preferred.

Experience

• At least one year customer service experience.
• A healthcare background is also preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally. 
• Familiarity with use of personal computer in a Windows environment preferred.

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Job Requisition #: R0001918
Hours: 40
Department: Adult Medicine

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 10 to greater than 100 years. A licensed nurse supervises the Medical Assistant.

Education

• High school diploma or G.E.D.
• Graduation from a Certified Medical Assistant Program.
• BLS certification required.
• Bilingual skills preferred.

Experience

• At least one year customer service experience.
• A healthcare background is also preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally. 
• Familiarity with use of personal computer in a Windows environment preferred.

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Job Requisition #: R0001919
Hours: 40
Department: Family Medicine

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Boston Residents Preferred.

Essential Duties and Responsibilities:

• Vital signs.
• Pulse oximetry.
• Use of 02 equipment.
• Obtaining EKG’s.
• Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
• Cleans and wraps instruments for sterilization.
• Follows procedure for operation of autoclave and properly documents each load.

Qualifications and requirements:

• HS Diploma/GED and a graduate of a Certified Medical Assistant program.
• One year of Medical Assisting experience strongly preferred.
• One year of Customer Service experience.
• Excellent oral, listening, and written communication skills.
• Computer literacy.
• Bilingual skills (English/Spanish) preferred.

Apply Now

Job Requisition #: R0001269
Department: Mental Health

The Nurse Practitioner Psychiatric primary role in the Behavioral Health Department is to provide psychiatric medication consultation, assessment, and psychiatric medication management. The Nurse Practitioner-Psychiatric provides direct care to referred patients ages 2.5 to greater than 100 years and may be required to demonstrate age specific competency, depending upon clinical assignment, in a variety of clinical settings throughout the health center. Responsible for providing quality patient care under the guidance of the Clinical Supervisor, Administrative and Medical Directors, and in accordance with departmental policies and procedures.

Essential Duties & Responsibilities:

• Establishes rapport and develops therapeutic relationships with patients of diverse backgrounds and varying levels of motivation for change.
• Provides assessment and treatment for a range of conditions to individuals, couples, families and groups, acquiring additional training and supervision for couples and families as indicated
• With supervision, renders accurate diagnoses utilizing the DSM 5
• Performs all the required steps to ensure the generation of clean claims – checking on coverage, obtaining authorization, completing documentation, submitting encounters on time, and completing re-authorizations.
• Manages a full capacity clinical caseload divided into new assessments, ongoing treatment, crisis intervention/emergency and collateral care.
• Uses clinical supervision to address more advanced concepts, such as transference, counter-transference, the application of particular theoretical or practice methods, themes. In particular, psychopharmocolgical assessment.
• Demonstrates increased capacity to diagnose and effectively treat a range of mental health conditions: anxiety, depression, adjustment disorders and moderate-severe personality disorders.

Qualifications and Requirements:

• Graduate from an accredited Graduate Nurse Practitioner program.
• Current Massachusetts license or license eligibility.
• Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
• 2 clinically relevant, supervised internships.
• 2 favorable recommendations attesting to clinical competency from field placement supervisors.
• Bilingual (English/Spanish) preferred.

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Job Requisition #: R0001704
Hours: 40
Department: Mental Health

The Psychiatric Nurse Practitioner, in close consultation with primary care, social work, and other members of the treatment team, provides office-based psychiatric evaluation and treatment for adult and child participants cared for at East Boston Neighborhood Health Center who are part of C3 (Community Care Cooperative), and other primary care patients as well. In addition to direct evaluation and treatment, the Psychiatric nurse practitioner provides consultation, on request, to members of the treatment team.

C3 is an accountable care organization comprised of 17 community health centers. The position’s priority involves providing care to the C3 members at East Boston Neighborhood Health Center, but is available to provide care to non-C3 patients as well.

EDUCATION:

• Psychiatric mental health nurse practitioner (PMHNP) degree
• Psychiatric Clinician (PC) licensure in Massachusetts.
• Prescriptive privileges in Massachusetts

EXPERIENCE:

• Experience providing psychiatric evaluation and treatment for pediatric, geriatric and medically complex populations with a broad range of mental health, substance abuse and medical diagnoses.
• Fluency in English and Spanish

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Job Requisition #: R0001920
Hours: 40
Department: Family Medicine

Job Profile Summary

The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapies

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Job Requisition #: R0000895
Department:

The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team. Preferred Schedule 7:00 PM - 7:00 AM, rotating.

Essential Duties & Responsibilities:

• Assess the health status of individuals and detect changes in order to take necessary actions.
• Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).
• Triages patients and assigns accurate acuity based on standards of care and department policy.
• Assumes responsibility for direct patient care and prepares patients for exams.
• Safely and effectively administers medications, tests and treatments as ordered.
• Reports adverse reactions to medications and/or treatments in accordance with department policy.
• Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.
• Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.
• Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.
• Follows established departmental policies and procedures for environmental safety and infection control.

Qualifications and Requirements:

• Graduation from an accredited nursing program required.
• Bachelor of Science in Nursing strongly preferred.
• MA RN License required.
• Current ACLS and PALS Certification required.
• Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.

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Job Requisition #: R0001546
Hours: 24
Department: PACE Community Care

The Staff Nurse -RN/LPN at Winthrop Place is responsible for day-to-day nursing assessment and for the delivery and documentation of quality patient care in accordance with departmental policies and procedures, and in collaboration with other interdisciplinary team. A registered nurse bears full responsibility for the quality of health care she/he provides, including participation in direct and indirect nursing care, health maintenance, teaching, counseling, collaborative planning and rehabilitation. Nurses at Winthrop Place are responsible for helping to maintain a home-like milieu that is appropriate to the needs of individuals with dementia. Winthrop Place off-shift nurses also staff ESP’s after hours on call system. Weekend Saturday/Sunday position.

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Job Requisition #: R0001577
Department: Employee Health

The Employee Health RN is accountable for the day to day implementation of the Infection Control/Employee Health policies and procedures. The position is expected to perform under general direction and keeps the IC Administrative Director informed of progress and potential issues that may affect Employee Health or Infection Control. ASN required, BSN preferred. Current MA RN license required. Certification in Occupational Health preferred. 2 years as a staff nurse in a medical surgical setting as well as occupational health experience highly preferred. Boston resident preferred.

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Job Requisition #: R0001629
Hours: 40
Department: Quality

The Clinical Resource Nurse is a professional nurse who serves in a collaborative role with the department nursing staff to provide continuing education and support quality improvement and practice initiatives. The Clinical Resource Nurse works with department leadership staff to assure compliance with regulatory standards including Joint Commission (JC), NCQA Patient Centered Medical Home (PCMH), CMS Meaningful Use (MU), OSHA/EOC, Safety/Infection Control, CLIA, Quality Care Audits, and DPH licensure requirement. The Clinical Resource Nurse is accountable for maintaining currency with own nursing practice and demonstrates commitment to own professional development and continuing education. The Clinical Resource Nurse will have continued clinical exposure to departmental workflows and work collaborate within clinical departments. Clinical practice within the department constitutes an average of 30% of the position. Minimum of 3-5 years licensed nursing practice experience in an ambulatory care practice setting. Minimum of 2 years relevant management experience. BSN preferred or in progress. Bilingual preferred.

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Job Requisition #: R0001637
Hours: 16
Department: Employee Health

Part-time RN position working within our Employee Health/Infection Control Department. Main responsibilities will be focused on Employee Health clearance, TB testing, fit testing and annual influenza initiatives. Infection Control responsibilities will include reporting communicable diseases to Boston Public Health Commission, exposure investigations, and assistance with monitoring sterilization practices. MA RN license required. BSN preferred. 1-2 years of nursing experience in an ambulatory setting required. Employee Health/Infection Control experience strongly preferred. This position can be full time with time split in a Clinical Department.

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Job Requisition #: R0001676
Hours: 40
Department: PACE Community Care

Full-time primary nurse role to provide direct nursing care and oversee a panel of PACE participants who receive nursing and preventative care services in clinic, home, hospital, and rehabilitation settings in collaboration with an interdisciplinary team of doctors, social workers and others. Be part of the future of health care! Requires minimum of one year experience working with a frail or elderly population. BSN preferred and Bilingual in Spanish is a plus. Prior experience in interdisciplinary team setting and home care experience is preferred. Schedule: Monday - Friday, 8:00 AM - 5:00 PM, and will include holiday and on-call rotation. Your own transportation is required.

Job Description

Essential Duties and Responsibilities:

• Responsible for the general oversight, assessment, planning, and construction of the nursing care delivered to the participant.
• Assess a patient through obtaining history, performing appropriate tests, making or collecting observations from the participant and caregivers, and consulting with other members of the IDT.
• Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
• Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
• Provide and coordinate health teaching required by individuals, families and groups to maintain the optimal possible level of health.
• Completes biannual and status change nursing assessments for an assigned panel of participants in accordance with Care Planning Policy and documents problems, goals & interventions in the participant’s care plan.
• Utilizes Assessment tools including but not limited to PACE Nurse Assessment and Medication Management to collect data.

Qualifications and Requirements:

• Baccalaureate degree in nursing preferred. Current Massachusetts license in nursing.
• Current BLS certification required.
• Minimum of 2 years experience in ambulatory, home health, hospital or sub-acute setting preferred, equivalent training or related experience considered.
• A minimum of one year experience working with a frail or elderly population.
• Prior experience in interdisciplinary team setting a plus.

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Job Requisition #: R0001778
Hours: 40
Department: ESP

Responsible for completing the Minimum Data Set (MDS) with prospective PACE enrollees and also the ongoing annual renewals of all enrollees in the program.

Essential Duties & Responsibilities:

• Review Profile, Sales Plan & Medical Record of potential enrollee. Assess medical records for documented diagnosis, medications, physical and mental status.
• Contact potential enrollee to explain & reinforce the purpose of visit and schedule appointment.
• Visit potential enrollee and gather information to validate medical records and to complete MDS.
• Complete the MDS, sign, and have provider review and co-sign. Enter in Virtual Gateway.
• Upon collaboration with enrollment team for enrollment date, enter home care referrals into EPIC.
• In accordance with MDS due date log, review medical record of participants that are due one month prior to anniversary date.
• Collaborate with primary nurse to validate information gathered from medical record.

Qualifications and Requirements:

• Graduate of an accredited RN program; BSN preferred.
• Current Massachusetts license in nursing.
• Current BLS certification required.
• Exceptional triage assessment skills.
• Ability to communicate assessment findings efficiently, effectively and accurately in verbal and written formats.
• Bilingual a plus.

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Job Requisition #: R0001825
Hours: 40
Department: Adult Medicine

A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team. This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.

• Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN.  BLS certification Bilingual skills preferred.
• 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
• Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.

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Job Requisition #: R0001844
Hours: 36.25
Department: Emergency Department

The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing primary nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.

Education

• Graduation from an accredited nursing program required. BSN preferred.

Experience

• Minimum of one year of relevant nursing experience, in a community health and/or ambulatory care setting. 
• Three years Emergency Department, preferred.

Requirements

• Current Massachusetts licensure.
• ACLS, BLS, and PALS, CPR certification required.
• Demonstrate ability to communicate effectively both in writing and verbally.
• Bilingual a plus.

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Job Requisition #: R0001870
Hours: 40
Department: Pediatrics

A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.

This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team

Education

• Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. 
• BLS certification
• Bilingual skills preferred.

Experience

• 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally.
• Familiarity with the use of a personal computer in a Windows environment preferred.

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Job Requisition #: R0001888
Hours: 20
Department: Adult Medicine

The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team. The primary care nurse provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the department specific population age and developmental stage with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. The primary care nurse reports to the Administrative Director. English and Spanish speaking preferred. Monday - Friday, 8:00 AM – 5:00 PM and will include holiday rotation.

Education

• Graduate of an Accredited Nursing Program.
• Licensure in Massachusetts as an RN. 
• BLS certification
• Bilingual skills preferred.

Experience

• 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.

Skills/Abilities

• Demonstrated ability to communicate effectively both in writing and verbally.
•  Familiarity with the use of a personal computer in a Windows environment preferred.

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Job Requisition #: R0001892
Department: PACE Community Care

Per-diem position available for a Staff Nurse, responsible for day-to-day nursing assessment and for the delivery and documentation of quality patient care in our Neighborhood PACE assisted housing program specializing in memory care. Responsible for direct and indirect nursing care, health maintenance, teaching, counseling, collaborative planning and rehabilitation. Will maintain a home-like milieu that is appropriate to the needs of individuals with dementia. Current MA RN or LPN license and current BLS Certification required. BSN Preferred. Requires a minimum one year of long-term care experience in a home care, assisted living or nursing home setting. Ability to work in interdisciplinary team setting a must. Bilingual skills a plus.

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Job Requisition #: R0001896
Hours: 36.25
Department: Emergency Department

The ED Nurse Supervisor is responsible for supervising the day to day nursing activities to ensure the highest degree of quality care is maintained. Night shift ED RN Supervisor, includes day/rotation depending on the needs of the department. A Registered nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team.

Education

• Bachelor’s Degree in Nursing
• Current MA RN Licensure
• CPR/BLS Certification
• ACLS and PALS Required

Experience

• Five years professional nursing experience and at least three years of supervisorial experience.

Working Conditions

• Physical Environment - Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
• Manual Dexterity - Requires manual dexterity using fine hand manipulation to operate computer keyboard.
• Audible/Visual Demands - Requires ability to see computer screen and reports.

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Job Requisition #: R0001901
Hours: 40
Department: Quality

RN Care Managers are part of the Complex Care Management Team. You will join our interdisplinary team of healthcare professionals, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/or chronic conditions. RN Care Managers must be prepared to work from EBNHC or within enrollee’s homes. BSN preferred. MA RN license required. At least 2 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience, including coordination of enrollee care across multiple settings and with multiple providers. Ability to work weekends/evenings as needed. Computer proficiency in Microsoft Office. Bilingual fluency in a non-English language preferred. Valid MA Driver’s license and reliable transportation. Boston Residents Preferred. Full time position, Monday thru Friday, 8 am to 5 pm with an hour of unpaid lunch

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Job Requisition #: R0001904
Hours: 40
Department: Family Medicine

A Registered nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.

Essential duties & Responsibilities:

• Assess a patient through obtaining patient history and performing appropriate tests and observations.
• Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
• Prepares and presents a patient for rapid provider review and treatment.
• Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room
• Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
• Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.

Qualifications and Requirements:

Licensure in Massachusetts as an RN. BCLS certification. Bilingual skills preferred. 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.

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Job Requisition #: R0001906
Hours: 40
Department: Senior Care Options (SCO)

The SCO Liaison nurse functions as a member of the SCO team to facilitate initial enrollments into SCO. In addition the nurse will work with the SCO team, SCO medical staff and Skilled Nursing Facilities to coordinate care for short and long term SCO patients in Skilled Nursing Facilities.

Education 

• High School Diploma.
• Completion of vocational/technical training beyond high school in an Accredited Nursing Program.
• Licensure in Massachusetts as an R.N. or L.P.N. BCLS certification (per departmental policy).
• Bilingual skills preferred.

Experience

• 1 year relevant nursing experience, preferably in a community health and/or ambulatory care setting.

Skills/Abilities

•  Demonstrated ability to communicate effectively both in writing and verbally.
• Familiarity with the use of a personal computer in a Windows environment preferred.

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Job Requisition #: 291917
Hours: 40
Department: Family Medicine

We’re looking for Family Medicine Physicians who share in our mission, and deep belief, that exceptional care and compassion should be accessible for all patients. You’ll have an opportunity to treat patients from the heart as you provide primary care in our ambulatory setting at the health center - resident teaching and training is available on site. We’re one of the most admired and modeled after health centers in the U.S., frequently written about, award winning and inspiring doctors and nurses around the country. We were early to implement EPIC EHR and we're certified by NCQA as a level 3 Medical Home Model of Care. You’ll have a dynamic opportunity to bring about a profound change in people's lives. We treat everyone—it's our mission. Regardless of insurance or income or background, you can treat patients the right way. You can help serve the communities of East Boston, Chelsea, Winthrop and Revere where commutes are easy being on a Blue line and 5 minutes to downtown Boston. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. Boston residents preferred.

Competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center.  EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker.  A designated Medical Staff Office supports the professional requirements of Physician.  Boston residents preferred. East Boston Neighborhood Health Center Is Proudly An Equal Opportunity Employer.

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Job Requisition #: R0000555
Hours: 40
Department: Adult Medicine

We have a full time position for an Internist to join our expanding multi-specialty group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our Chronic Disease Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.

Competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center.  EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office support s the professional requirements of physicians. To be considered please email a copy of your CV and letter of interest to Linda Panzini at panzinil@ebnhc.org

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Job Requisition #: R0001055
Hours: 20
Department:

The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 4 years in a row the Boston Globe named us as one of their “Top Places to Work”.

We have a .50% time outpatient position for an OB/GYN MD to join our expanding multi-practice group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our OB/GYN Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.

Under general supervision of the Medical Director of OB /GYN, you will render diagnostic and therapeutic care to patients at the Health Center. On call rotation for after hour urgent patient follow up, and responsible for clinical and administrative follow-up for a panel of patients. One evening session per week may be required. Boston residents

.50 time position will entail 16 clinical hours weekly that will correspond to 20 payroll hours.

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Job Requisition #: R0001124
Hours: 40
Department: Winthrop Neighborhood Health

Practice Family Medicine Like It Should Be Practiced

The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for a Family Medicine physician to join our organization. For almost 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 3 years in a row the Boston Globe named us as one of their “Top Places to Work”.

We have a full time position for a Family Medicine Physician to provide full spectrum primary care at our Winthrop Site, a new innovative practice using open access and embracing team based care. This practice shares spaces with numerous BMC specialists and BMC Physical Therapy. If desired, providers can also work in the Pediatric Urgent Care, Suboxone Clinic or Precept Boston University Family Medicine Residents in their continuity clinic on the main campus in East Boston.

Some East Boston Neighborhood Health Center Facts

• Over 300,000 visits a year.

• 80,000 patients and growing.

• $150M Organization Strong.

• Patients as diverse as the City we live in.

• One of the first of three centers in Mass to become MA PCMH Prime certified.

• 24/7/365 emergency department

• A leading role in elderly care providing PACE (Program for All-Inclusive Care for the Elderly).

• Advanced technology, and an amazing support staff.

• On-site lab & Radiology services.

• Staff interpreters and integrated behavioral health services.

• On premise pharmacy

• On site specialists for consultation

We offer full and part-time employment options, competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office support s the professional requirements of physicians.

East Boston Neighborhood Health Center Is Proudly An Equal Opportunity Employer.

To be considered please email a copy of your CV and letter of interest to Linda Panzini at panzinil@ebnhc.org

Or send via regular mail to

Linda Panzini

East Boston Neighborhood Health Center,

10 Gove Street, East Boston, MA 02128

We offer full time employment options, competitive salaries and excellent benefits.  We are located in close proximity to the many attractions of Boston. 

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Job Requisition #: R0001822
Hours: 40
Department: ESP

Full time PACE center MD position

Full-time physician position currently available for the Neighborhood PACE program of East Boston Neighborhood Health Center

Neighborhood PACE is a founding member of the national PACE program (Program of All-Inclusive Care for the Elderly), now in its 29th year of operation. Services are provided in concert with other physicians, nurse practitioners, nurses, and an interdisciplinary care team of health professionals. Neighborhood PACE is a longstanding user of the EPIC electronic medical record, highly integrated into all aspects of our daily services.

The physician will  provide primary care services to a panel of patients in concert with a PACE interdisciplinary team  in a variety of settings, including  PACE center practice, home care, and nursing facilities..

Preference is for a physician with several years of geriatric clinical experience.  Added Qualifications in Geriatrics certification desirable, in conjunction with Internal Medicine or Family Medicine board certification.

Prior experience with the EPIC EMR is desirable but not essential.

Competitive salary with excellent benefits. Send CV to Linda Panzini, EBNHC Medical Staff Office Manager,  ( (email: panzinil@ebnhc.org,   tel (617) 568-4496)  and Dr. Jim Pedulla, PACE  Medical Director (email:  pedullaj@ebnhc.org,  tel: (617) 568-6411)

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Job Requisition #: R0001829
Hours: 36
Department: Emergency Department

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Job Requisition #: R0001833
Hours: 36
Department: Emergency Department

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Job Requisition #: R0001835
Hours: 36
Department: Emergency Department

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Job Requisition #: R0001442
Hours: 40
Department: Patient Accounts

The Coding Coordinator is responsible for coordinating the professional coding function within all practice locations in accordance with the coding guidelines established by East Boston Neighborhood Health Center (EBNHC). Will perform in-house audits to ensure diagnostic and procedural codes accurately reflect patient health status in accordance with standard CPT coding. Responsible for coordination of EPIC charge review work queues as well as assisting with implementing policies and procedures.

Essential Duties & Responsibilities:
•    Ensuring that standards established by EBNHC relating to coding staff productivity and accuracy and date-of-service to date-of-posting are consistently met.
•    Promoting and facilitating efficiency and effectiveness of coding related systems, including documentation.
•    Ensuring timely charge capture of all services.
•    Must remain compliant with all CMS PACE Program Regulations and Standards
•    Assisting with third party follow-up.
•    Assisting in implementation of policies and procedures.
•    Coordinating coder/provider communication.
•    Being involved in day-to-day coding.

Qualifications and Requirements:
•    RAF and HCC coding experience a preferred
•    2 years supervisory/leadership experience preferred
•    Experience interacting with physicians regarding coding guidelines
•    Extensive knowledge of CPT and ICD-10 coding across multiple medical specialties
•    Competency in navigating patient billing software and electronic medical records, preferably Epic.
•    Knowledge of healthcare administrative processes such as reimbursement policies and procedures, operations and billing regulations
•    Extensive knowledge of Anatomy and Physiology
•    Knowledge of medical documentation requirements
•    Experience interacting with physicians regarding coding guidelines
•    Effective communication skills, both written and verbal as well as ability to formally present to both large and small groups

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Job Requisition #: R0001573
Hours: 40
Department: Human Resources

Our Human Resources department has an exciting opportunity for an HRIS/ Compensation Analyst who will be responsible for a wide scope of activities associated with the development, implementation and communication of compensation programs and policies. Will also participate in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. Assist in the design, implementation and support of all Workday functionality, particularly around both internal and external integrations. Performs group data updates, exports, imports into HRIS Workday system . Will respond to HRIS data inquires and requests from system users and provide functional support. Act as a liaison between end users and the technical team members. Responsible for benchmarking, market analysis, compensation planning, annual salary review, salary administration, job evaluation, program and policy development. Will manage and maintain our compensation data management tool, which includes ownership and maintenance of job descriptions and market data.

Responsibilities and Essential Duties (HRIS):

• Assist in the design, implementation and support of all Workday functionality, particularly around both internal and external integrations. 
• Performs group data updates, exports, imports into HRIS Workday system
• Respond to HRIS data inquires and requests from system users and provide functional support.  Act as a liaison between end users and the technical team members.
• Participate in testing, troubleshooting and upgrades of HR systems
• Create ad hoc reports and org charts as needed

Responsibilities and Essential Duties (Compensation):

• Responsible for benchmarking, market analysis, compensation planning, annual salary review, salary administration, job evaluation, program and policy development.
• Manage and maintain our compensation data management tool, which includes ownership and maintenance of job descriptions and market data.
• Participate in a review of current practices and recommend enhancements that recognize, reward and retain our current employees and attract new talent.
• Preparation and presentation of compensation materials.

Requirements and Qualifications:

• Bachelor’s level or equivalent experience in Human Resources or Finance
• Minimum 2 years of compensation or equivalent experience.
• Proficient with Microsoft Suite with advanced Microsoft Excel skills.
• Strong analytical skills and the ability to present content in a clear, concise manner.
• Experience with HRIS reporting, Workday preferred.  Knowledge of reporting and downloading reports from Workday.
• Strong interpersonal skills and the ability to interact with all department levels.
• Ability to handle sensitive and confidential information with discretion and good judgement

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Job Requisition #: R0001794
Hours: 40
Department: Project Management Office

Under the direction of the PMO, this individual will be responsible for the management and implementation of key strategic projects throughout EBNHC. This may include preparing designs and work specifications; developing project schedules, budgets and forecasts, as well as identifying resources (financial, technology and human) needed to implement projects and shape future-state operations. In addition, the manager will develop necessary communications plans and perform appropriate stakeholder analyses as part of implementation plans. This position will play a key role in supporting the strategic initiatives of the health center, ensuring scalability of operations as we grow, and improving overall participant experience and outcomes.

The Project Manager will work in support of EBNHC overall goals, objectives and strategies both long and short term as well as its strategic plans.  This position will report to the Health Center’s Project Management Office (PMO) and support the active portfolio of projects through the use of required PMO tools (e.g., project scoring tools, requests forms, and status reports) The project manager will partner as needed with project leaders and project managers across the health center to execute work. In addition, the Project Manager will work with other internal leaders within the Health Center to help further educate staff on principles of project management and requirements developed by the PMO.  This position is data driven and will require significant work and understanding of sophisticated project management tools.

Responsibilities:

• Coordinate internal resources and third parties/vendors for the timely execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget
• Designs, communicates and implements an operational plan for completing the project.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress and performance
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed taking action to resolve operational problems and minimize delays.
• Manage the project change process, project staff expectations, escalating issues that impact timing or budget to management.
• Manage the relationship with the client and all stakeholders
• Liaison with other operational areas in the organization to secure specialized resources and contributions for the project
• Conduct meetings and prepare reports to communicate the status of the project.
• Perform risk management to minimize project risks
• Sets priorities, allocates tasks and coordinates project staff to meet project targets and milestones
• Create and maintain comprehensive project documentation
• Identify, develop and gather the resources to complete the projects.  This may include preparing designs and work specifications, developing project schedules, budgets and forecasts.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills

• Attend conferences and training as required to maintain proficiency
• Maintain excellent punctuality and attendance
• Develop spreadsheets, diagrams and process to document needs
• Perform other related duties as assigned

Requirements:

• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Project Management Professional (PMP) certification is a plus
• Bachelor's Degree in appropriate field of study or equivalent work experience

Project Manager top skills & proficiencies:

• Developing and Tracking Budgets
• Coaching
• Supervision
• Staffing
• Project Management
• Program Management
• Performance Management
• Process Improvement
• Planning
• Verbal Communication

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Job Requisition #: R0001898
Hours: 40
Department: Quality

The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.

Essential Duties and Responsibilities  

• Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.

Qualifications and Requirements

• Bachelor Degree
• 1-2 years in a direct service role. Experience with and underserved population a plus
• Strong second language skills.Spanish preferred.
• Ability to multi task with strong organization and time management skills.

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