Everywhere you turn, you can feel it: Passion and commitment at the East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why . . .
Customer Service Rep
Job Requisition #: R0000669
Department:
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why EBNHC has been awarded a Top Place to Work by the Boston Globe 4 years in a row! HS Diploma/GED and prior customer service experience and bilingual Spanish fluency absolutely required!
Our Contact Center is right across the street from beautiful Revere Beach and conveniently located on the Blue Line Revere Beach T stop!
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you . . .
Patient Access Coordinator
Job Requisition #: R0001285
Department:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. Will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.HS Diploma/GED required. Minimum of 1 year customer service and/or administrative experience. Bilingual fluency Spanish/English required. Knowledge of medical terminology and experience working with electronic medical record technology a plus.
For the Vision Department. As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Hours: Monday, Wednesday and Thursday 3:30-7:30pm and every other Saturday 7:30-3:00pm.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002045
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As . . .
Customer Service Representative
Job Requisition #: R0002045
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
The East Boston Neighborhood Health Center is a great place to work. We’re passionate about making a difference in the lives of those we serve through access to high-quality medical care and supportive resources. We’re the largest community health center in Massachusetts and a five-time awardee of the Boston Globe’s Top Places to Work. We offer progressive benefits and the satisfaction of working with a diverse workforce whose unity of purpose is a force for achievement. Join us in changing lives for the better.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you . . .
Coordinator Patient Access
Job Requisition #: R0002078
Hours: 40 Department:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual English/Spanish required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. HS Diploma/GED required. Minimum of 1 year customer service and/or administrative experience. Bilingual fluency Spanish/English required.Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Education
High School Diploma or G.E.D.
Experience
One year of customer service experience
Previous experience in health insurance or medical setting preferred.
Skills/Abilities
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.
Essential Duties & Responsibilities
Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.
Maintains backlog of work that is consistent with levels established by PFS leadership team, including use of EPIC work queues.
Maintains knowledge of medical and dental codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits insurance billing claims based on payor preference as required.
Analyzes payment denials for possible re-submission of unpaid claims.
Work along EBNHC PFS Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.
Qualifications & Requirements:
High School/GED Required.
Up to one year experience working in a medical billing/insurance office.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e. database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding preferred.
Ability to solve problems effectively.
Pays close attention to detail.
Demonstrates computer literacy, organization, and a professional attitude.
Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position . . .
Billing Specialist II
Job Requisition #: R0002174
Department:
Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.
Essential Duties & Responsibilities
Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.
Maintains backlog of work that is consistent with levels established by PFS leadership team, including use of EPIC work queues.
Maintains knowledge of medical and dental codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits insurance billing claims based on payor preference as required.
Analyzes payment denials for possible re-submission of unpaid claims.
Work along EBNHC PFS Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.
Qualifications & Requirements:
High School/GED Required.
Up to one year experience working in a medical billing/insurance office.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e. database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding preferred.
Ability to solve problems effectively.
Pays close attention to detail.
Demonstrates computer literacy, organization, and a professional attitude.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Job Description
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. Monday-Friday 8-5pm, 10 Gove street, total 40 hrs. per week.
Education
High School Diploma or G.E.D.
Experience
One year of customer service experience
Previous experience in health insurance or medical setting strongly preferred
Previous cash handling experience preferred
Skills/Abilities
Demonstrated superior customer service skills with both internal and external customers
Bilingual skills preferred/required
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
Ability to manage cash with integrity and accuracy
Detail oriented with respect to data entry and interpretation of insurance eligibility
Proven time management skills and organizational skills
Ability to work well independently as well as within a team
Demonstrates initiative and ability to learn quickly
Proficient with computer skills including ease with keyboard strokes and mouse maneuvering
Supports the IDT and Center Manager of the PACE site in the efficient daily operation of the PACE program for Neighborhood PACE Participants ages 55 – 100+ years. Main duties include greeting, scheduling, data entry, telephone triage maintenance of medical records, supply ordering and environmental duties in support of the PACE Center.
Education
• High school diploma with secretarial training
• Bi-lingual Skills Required
Experience
• One to two years secretarial / reception, experience in a medical setting preferred
Skills/Abilities
• Strong computer skills: word processing, Windows, Outlook, data base
• Able to work effectively with the Interdisciplinary Team.
• Good judgment, ability to prioritize and problem solve.
• Strong organizational skills required, must possess good written and verbal communication skills
• Exceptional telephone skills.
• Ability to work well in a fast-paced, multi-functional environment
Under the general direction of the patient financial services leadership team, the Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The billing specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization. After successful completion of training period, work from home is available.
Essential Duties and Responsibilities:
Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed.
Maintains production levels of claim appeals to comply with payor requirements.
Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Maintain updated information as it pertains to assigned payors.
Qualifications and Requirements:
High School Diploma required.
Medical Billing Certification Preferred.
3 to 5 years experience in a medical billing/insurance office.
Excellent written and oral communication skills.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful.
Under the general direction of the patient financial services leadership team, the Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The billing specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization. After completion of successful training period, some work from home is available.
Essential Duties and Responsibilities:
Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed.
Maintains production levels of claim appeals to comply with payor requirements.
Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Maintain updated information as it pertains to assigned payors.
Qualifications and Requirements:
High School Diploma required.
Medical Billing Certification Preferred.
3 to 5 years experience in a medical billing/insurance office.
Excellent written and oral communication skills.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful.
Job Requisition #: R0002498
Hours: 40 Department: Adult Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0002498
Hours: 40 Department: Adult Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice.
Full-time position performing a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
Job Requisition #: R0002510
Hours: 40 Department: South End Washington Dental
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team in . . .
Coordinator Patient Access
Job Requisition #: R0002510
Hours: 40 Department: South End Washington Dental
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team in our South End location, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Navigate Dentrix
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team at our South End location, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Primary base in Vision Department, schedule is Monday - Friday, 8:00 AM - 5:00 PM and will include evening/weekend rotations. Bilingual (English/Spanish) is required and will be assessed.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002576
Hours: 40 Department: Contact Center
Job Profile Summary
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and . . .
Customer Service Rep
Job Requisition #: R0002576
Hours: 40 Department: Contact Center
Job Profile Summary
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002577
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep
Job Requisition #: R0002577
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002586
Hours: 40 Department: South End Washington Family Med
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0002586
Hours: 40 Department: South End Washington Family Med
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Join our Managed Care Team! The Appointment and Referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion. Schedule Monday - Friday, 8:00 AM - 5:00 PM.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology.
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
Working in our newly created COVID-19 Vaccination Department, the Patient Access Representative will be expected to accurately collect, . . .
Patient Access Representative
Job Requisition #: R0002661
Department:
Working in our newly created COVID-19 Vaccination Department, the Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. Site locations may include, but are not limited to East Boston, South End, and Revere. Bilingual (English/Spanish) a plus. LPN, RN, Medical Assistant Certification required, or Nursing Students who have successfully completed a Clinical Rotation. Schedule of operation is Monday - Friday, 8:00 AM - 7:00 PM, Saturday 8:00 AM - 4:00 PM. Some flexibility can be arranged depending upon availability. This is a temporary position.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Immediate Payment Poster/EDI Specialist job in the Patient Accounts Department at EBNHC! You will be reponsible for the accurate and timely processing and posting of all incoming payments and rejections of payment from insurance companies, patients, and third party payers to customer accounts. This position verifies and researches account information, making adjustments as necessary to ensure proper filing of supplemental claims to insurance companies. The staff in this position works closely with other EBNHC Departments and financial institutions to assure proper manual and electronic posting of payments and rejections for cash balancing. There are other clerical tasks which may be assigned under the direct supervision of the Patient Financial Services Director.
Education
High school Diploma or equivalent
Experience
2-3 years’ experience in a medical billing/insurance office preferred.
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Excellent oral and written communication skills.
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful
Ability to solve problems effectively
Skills/Abilities
Accurately and timely posting of high volume payments and adjustments to patient accounts
Ability to reconcile batch entries and deposits
Great math, data entry, and computer skills required
Previous experience with medical billing field is helpful
As an integral part of our patient service team, the Appointment and Referrals Coordinator will be primarily responsible for gathering information concerning patient’s medical needs in order to schedule appointments and securing verification from insurance companies for referral approvals. Will also the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion. HS Diploma/GED and at least 2 years of experience within a healthcare setting with knowledge of EMR systems required. Must have the ability to understand and interpret various managed care insurance benefits and guidelines.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0002710
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0002710
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Monday - Friday, 8:00 AM - 5:00 PM.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Under the direct supervision of the PFS Director, the Payment Poster/EDI Specialist is responsible for the accurate and timely processing and posting of all incoming payments and rejections of payment from insurance companies, patients, and third party payers to customer accounts. This position verifies and researches account information, making adjustments as necessary to ensure proper filing of supplemental claims to insurance companies. The staff in this position works closely with other EBNHC Departments and financial institutions to assure proper manual and electronic posting of payments and rejections for cash balancing. There are other clerical tasks which may be assigned.
Education
High school Diploma or equivalent.
Experience
2-3 years’ experience in a medical billing/insurance office
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Excellent oral and written communication skills.
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful
Ability to solve problems effectively
Skills/Abilities
Accurately and timely posting of high volume payments and adjustments to patient accounts
Ability to reconcile batch entries and deposits
Great math, data entry, and computer skills required
Previous experience with medical billing field is helpful
Job Requisition #: R0002720
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all . . .
Clinical Support Specialist
Job Requisition #: R0002720
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated
Education
High School Diploma required, secretarial courses preferred.
Experience
Five years in a health care setting. General knowledge of medical terminology.
Skills/Abilities
Proficient MA office skills, EPIC experience preferred.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
EBNHC is seeking a Practice Secretary to join our team of nurses, social workers, community health workers, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/ or chronic medical and behavioral conditions. Monday Thru Friday 8am to 5 pm (40hours a week)
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
The Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed . . .
Billing Specialist III
Job Requisition #: R0002754
Hours: 40 Department:
The Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels, the billing specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.
Essential Duties and Responsibilities:
Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed.
Maintains production levels of claim appeals to comply with payor requirements.
Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Maintain updated information as it pertains to assigned payors.
Qualifications and Requirements:
High School Diploma required.
Medical Billing Certification Preferred.
3 to 5 years experience in a medical billing/insurance office.
Excellent written and oral communication skills.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful.
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0002764
Hours: 40 Department: Community Resource & Wellness Center
The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation . . .
Community Resource Specialist
Job Requisition #: R0002764
Hours: 40 Department: Community Resource & Wellness Center
The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinant of health needs. The Community Resource and Wellness Center supports community members with accessing basic needs such as rental assistance, food access, legal/immigration resources, domestic violence resources, and other financial supports. These functions will enable the Community Resource and Wellness Center to provide patient services efficiently and improve delivery of care. Duties will include phone intake and triage, scheduling and coordination of onsite programs such as food pantry, clothing and car seat drives. The Community Resource Specialist will also support the team with updating community resource flyers for patients, maintaining the resource database, and connecting with community based organizations to collaborate and share resources.
Education
High School diploma or equivalent. Associates preferred
Experience
2 years customer service experience. Priority given to those who have lived experience and reside in the communities we serve
Skills/Abilities
Bilingual Spanish. Competence in Microsoft Office Positive attitude and work ethic. Good interpersonal skills and communication with all levels of management
Full-time position to act as case manager and support for the Neighborhood PACE Social Work department. Work with older adult participants and families to complete case management and housing tasks to maximize participant and caregiver satisfaction. Participate on an interdisciplinary team with the goal of supporting elders with complex care needs to remain in the community. An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills. Must hold a Bachelor’s degree in social work or related field or have two years of relevant work experience in a community setting. Bilingual (English/Spanish) strongly preferred. Automobile required.
BS or BA in social work or equivalent work experience in a community setting
One year work experience with the elderly preferably in an interdisciplinary team setting
Flexibility, creativity and good customer service skills.
The ability and willingness to assist outside of traditional roles and with many disciplines.
Looking for Patient Access representative for weekend role. As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Weekend Schedule: Sat/Sun 7:00 AM - 4:00 PM. Bilingual (English/Spanish) required.
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Evening Schedule: Mon-Fri 5:00 PM - 10:00 PM. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.
Essential Duties & Responsibilities
Check all patients in for their appointments
Accurately verifies patient demographics, emergency contacts, account information, and insurance information. Identifies any changes and makes appropriate changes in the system
Daily Completion of insurance verifications for same day appointments and tracking numbers.
Collects, tracks, and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues. Consistently deposits cash collections at the end of each shift; keeps cash secured and maintains appropriate petty cash on hand at all times.
Qualifications & Requirements:
One year of working in a healthcare setting preferred
H.S/GED Required
Vocational/technical training beyond high school in office management specific to medical office training.
Must have strong Customer Service skills, ability to answer high volume of calls, have knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.
Temporary position with potential to hire Full Time. Responsible for supporting the smooth functioning of our Executive offices and the office of our President and CEO. Duties include a variety of secretarial and clerical functions such as front desk work, answering telephones, work order system, mail, word processing, calendar manager, work order assignments and project assignments. Schedule is Monday-Friday, 8:00 AM - 5:00 PM
Essential Duties and Responsibilities:
Responsible for heavy telephone coverage, call screening, voice mail retrieval, accurate messages and calendar management.
Exhibit the ability to organize and prioritize assigned work effectively in a self-directed and self-motivated manner.
Demonstrates ability to multi task.
Inquire, listen willingly, seek assistance when necessary, to understand patients, internal and external customers, vendors and other EBNHC staff in order to meet their specific, and attainable, needs 100% of the time.
Qualifications and Requirements:
High School diploma/GED plus some business school training preferred.
Job Requisition #: R0002788
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all . . .
Clinical Support Specialist
Job Requisition #: R0002788
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0002789
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all . . .
Clinical Support Specialist
Job Requisition #: R0002789
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0002796
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0002796
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Family Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
Job Requisition #: R0002797
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0002797
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The PACE Referral and Appointment Coordinator is responsible for managing the work queue and scheduling external and internal appointments in collaboration with participant/caregiver, taking participant preferences into account. The Coordinator will schedule all transportation related to appointments. The Coordinator will manage the referral work queue for external appointments, scheduling those appointments at the appropriate location, and entering the appointments in EPIC; The Referral and Appointment Coordinator will also collaborate with the secretaries from the PACE sites to ensure good coordination between PACE Center, IDT, Participant/Caregiver and external vendors.
Education
HS Diploma/GED required.
Experience
Certification in transportation software support preferred, or completion of certification within 6 months of hire.
Skills/Abilities
Strong computer skills: Windows, Outlook, and experience with EMR preferred.
Strong customer service skills, in person and over the phone
Temporary position between June and August of 2021. Responsible for supporting Chief of Staff in management and coordination of executive office, including assistance with President & CEO and senior leadership team. Duties include administrative support, research, data analysis and visualization, project management, event planning/management, and strategic communication planning. Opportunities for exposure to C-Suite, healthcare operations, project management, communication strategy, and strategic planning.
Flexible hours/schedule, hybrid In-Person and Virtual work
Essential Duties and Responsibilities:
Provide administrative support to the Office of the President & CEO, including assistance with calendar management, meeting coordination (including agenda-setting and notetaking), and initiative tracking
Assist with internal organizational communication cadence - including monthly meetings of VPs, Managers, Community Leaders, and All-Staff - by offering research, content creation, and logistical support
Research and analyze current public health and healthcare data trends
Assist with visualization and presentation of data for presentations
Offer event planning and management support to Chief of Staff for initiatives related to Diversity, Equity, and Inclusion (DEI) and media relations
Offer project management assistance to strategic initiatives related to operations, COVID-19 response, communication, and strategic planning
Assist with development and creation of executive dashboard for President & CEO to enhance schedule efficiency and prioritization
Gain firsthand experience with executive office management, including daily huddles with Chief of Staff, President & CEO, and senior leadership
Qualifications:
Pursuing or completed at least a Bachelor’s Degree in Business, Healthcare Administration, Public Health, Epidemiology, or related fields
A minimum of 1 year of experience in healthcare business environment
Proficiency with Microsoft Office Suite – Word, PowerPoint, Excel, Outlook
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Hours: Monday-Friday 6pm-12am, Fluent in Spanish Required and will be assessed.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
We are seeking a Marketing Coordinator to join our team! This is a great opportunity for a junior marketing professional to support EBNHC’s marketing, branding and outreach goals. Under the direction of the Marketing Manager, you will work in collaboration with colleagues in strategy, analytics and community engagement to create and execute marketing plans.
Marketing Coordinator:
East Boston Neighborhood Health Center (EBNHC) is the largest community health center in Massachusetts, a leading health care provider in our service area, and among the largest community health centers in the country. For more than 50 years, The East Boston Neighborhood Health Center has been a vital part of the community proving easily accessible, high quality health care to all who live and work in East Boston, Chelsea, Revere, Everett, Winthrop, the South End and beyond!
EBNHC's mission is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, without regard to age, income, insurance status, language, culture, or social circumstances.
We are seeking a Marketing Coordinator to join our team! This is a great opportunity for a junior marketing professional to support EBNHC’s marketing, branding and outreach goals. Under the direction of the Marketing Manager, you will work in collaboration with colleagues in strategy, analytics and community engagement to create and execute marketing plans.
What you will do as a Marketing Coordinator:
You will provide both on campus and off campus support and coordination to ensure the quality and timeliness of marketing efforts.
Support the execution of marketing and advertising strategies by providing project management support and meticulous attention to detail across a variety of digital, social, print and event-based campaigns.
Assist in the creation and management of property marketing campaigns and signage requests.
Create, modify, and format PowerPoint presentations, word documents, and excel charts by incorporating graphic elements such as pictures, logos, excel charts, floor plans, etc.
Working confidence with Microsoft Office (Word, PowerPoint, Excel) and agility with Adobe Creative Cloud (InDesign, Photoshop, Illustrator)
Solid understanding of marketing principles and branding principles
Working knowledge of using digital marketing initiatives to increase traffic & engagement including paid search, organic search, email marketing, social media & other marketing activities
Any experience in the healthcare industry is a plus.
Bachelor’s degree or 5+ years of related experience in communications, marketing, or related field.
The Referral Coordinator I is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.
Appointment and Referral Coordinator are expected to:
•Maximize reimbursement to the health center from various managed care payors by scheduling specialty appointments appropriately, completing the authorization process and communicating the outcome to the patients and/or the specialist’s office;
•Establish and maintain professional collaborative relationships with internal and external customers
•Educate/communicate with patients about their insurance so that they schedule specialty appointments within their insurance network and/or understand the financial consequences of seeing providers out of network;
•Provide patients with the highest quality of customer service in accordance with EBNHC’s mission and vision;
•Review and address Epic in-basket messages in a timely manner, taking action within 24-48 hours of receipt.
Education
High School diploma and related college degree and/or equivalent work experience.
Experience
Experience in a health care setting – at least one year
Ability to understand and interpret various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology extremely helpful
Working knowledge of the health center’s computer systems for registration, billing, appointment scheduling, and managed care options, and the various managed care plan electronic/on-line authorization technology (NHP NET, NEHENLite, WebMD, Tufts, etc.)
Skills/Abilities
Excellent customer service and interpersonal skills.
Fluency in English & Spanish is strongly needed for most positions.
The ability to work independently in a fast paced environment.
Ability to communicate with internal and external customers.
The Appointment & Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.
The Coordinator is responsible for scheduling external and internal specialty care appointments and processing authorizations as assigned by the department manager in accordance with department and clinical guidelines and patient’s preference; document referral processing activities per department and EBNHC guidelines. Appointment and Referral Coordinators are expected to provide the department manager with timely feedback about referral trends, barriers to scheduling specialty appointments and engage in process improvement projects as needed.
Education
High School diploma and related college degree and/or equivalent work experience.
Experience
Experience in a health care setting – at least one year
Ability to understand and interpret various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology extremely helpful
Working knowledge of the health center’s computer systems for registration, billing, appointment scheduling, and managed care options, and the various managed care plan electronic/on-line authorization technology (NHP NET, NEHENLite, WebMD, Tufts, etc.)
Skills/Abilities
Excellent customer service and interpersonal skills. Fluency in English & Spanish is required
The ability to work independently in a fast paced environment.
Ability to communicate with internal and external customers.
Job Requisition #: R0002862
Hours: 36.25 Department: Emergency Department
A Clerical Associate works together with other Departmental staff to promote a positive atmosphere enhancing efficient workflow through . . .
Clerical Associate Sr
Job Requisition #: R0002862
Hours: 36.25 Department: Emergency Department
A Clerical Associate works together with other Departmental staff to promote a positive atmosphere enhancing efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Emergency Department. Clerical Associates report to the Administrator.
Education
High School Diploma or G.E.D.
Experience
At least six (6) months in a customer service or an office setting.
Skills/Abilities
Demonstrates telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0001459
Department: Vision Center
The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab . . .
Optician
Job Requisition #: R0001459
Department: Vision Center
The Optician is responsible for making eyeglasses for patients aged 2-100. He/she is responsible for the daily operation of the Eye Lab and Dispensary. This means control of inventory and equipment, and for grinding and dispensing of eye glasses. An Optometrist supervises the Optician.H.S./GED Required. Graduate from a Certified Optician program or equivalent experience and a license. There needs to be knowledge and skill in lens grinding, the optical field and eyeglass dispensing. Bilingual skills preferred. At least one year of prior relevant work experience. This is a per diem position.
The Ultrasonographer will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of sterile technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced.
Education
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
Experience
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
Some vascular is a plus.
RDMS registration in force and in good standing.
Skills/Abilities
Strong organizational skills, Diplomacy, Tact, Team player
Strong interpersonal skills, Ability to prioritize assignments
Ability to make decisions in fast paced high stress situations, Attention to detail and accuracy
Ability to work with pediatric, geriatric and language challenged patients
Strong working knowledge of the field of Ultrasonography
Strong technical knowledge in utilizing Ultrasound equipment and ancillary imaging devices.
Part- Time -Ultrasonographer will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of High Level Disinfection technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced.
Essential Duties & Responsibilities:
Performs Diagnostic Sonographic examinations as directed by the requesting physician under the guidance of the on-site Radiologist.
Coordinates Sonograms requested with other Radiology Examinations according to patient’s needs.
Assists the Radiologist in performing invasive Ultrasound studies using High Level Disinfection technique and Standard Precautions.
Responsible for making adjustments to the schedule to accommodate emergent exams.
Maintains all probes and patient care equipment in good working order following all manufactures’ recommendations and all Health Centers approved cleaning or disinfecting procedures.
Recommends service of equipment as needed.
Qualifications & Requirements:
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule: Saturday, 7:30 AM - 3:30 PM.
Essential Duties & Responsibilities:
• Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines. • • Produces copies of Radiographic & Mammographic images as needed, of film or CD.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
• Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.
Qualifications and Requirements: • Graduate of the AMA Approved Radiologic Technology training Program. • Associates Degree is strongly desired. • ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography. • Certification and clinical experience in Mammography. • CPR Certified and ability to maintain on an annual basis.
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule: Saturday, 7:30 AM - 3:30 PM.
Essential Duties & Responsibilities:
• Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines. • • Produces copies of Radiographic & Mammographic images as needed, of film or CD.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
• Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.
Qualifications and Requirements: • Graduate of the AMA Approved Radiologic Technology training Program. • Associates Degree is strongly desired. • ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography. • Certification and clinical experience in Mammography. • CPR Certified and ability to maintain on an annual basis.
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts . . .
Physical Therapist
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts as consultant to the program for rehabilitative component and participates as a member of the Interdisciplinary team. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
Essential Duties & Responsibilities:
Responsible for initial Physical therapy evaluations, reassessments, home visits and the development of a treatment plan which is consistent with participant needs.
Evaluates the physical and functional status of each participant.
Provides and / or supervises the individual PT treatment of participants.
Provides clinical supervision to the Physical Therapy Assistants and rehabilitative aides.
Effectively documents in the EMR.Completes documentation in a timely manner.
Qualifications and Requirements:
Requires Valid Massachusetts license certified by the American Physical Therapy Association
Experience working with frail elderly or chronically ill persons
The Radiologic Technologist is expected to produce high quality Radiographic, under the guidance of the Radiology Supervisor. These films shall be produced in a safe technique as well as standard precautions. The Radiologic Technologist will also take part in Quality Improvement and Quality Control activities.
Qualifications and Requirements:
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
Clinical hours sufficient to sit for the ARRT Examination.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
1 - 3 years’ experience in a high volume environment performing diagnostic radiographic examination.
The Radiologic Technologist is expected to produce high quality Radiographic images, under the guidance of the Radiology Supervisor and . . .
Radiologic/Laboratory Technologist
Job Requisition #: R0002822
Department: Radiology
The Radiologic Technologist is expected to produce high quality Radiographic images, under the guidance of the Radiology Supervisor and BMC Radiologists. These films shall be produced using ALARA techniques. The Radiologic Technologist will interact in a safe confidential and professional environment with a wide range of patient ages, cultures and physical states.
Essential Duties & Responsibilities:
Performs Diagnostic Radiographic examination following department protocol and utilizing technical factors to ensure the highest quality result in: Head and Neck Studies, Chest Studies, Spine and Pelvis, Upper Extremity, Lower Extremity, Abdomen and Pediatrics.
Strong ability to effectively use Electronic Medical Records (EMR) and electronic image archiving software. Follows Radiation safety procedures on all exams keeping them ALARA.
Appropriately utilizes shields to reduce exposure to patient
Sets technical factors to reduce patient exposure and produce high quality films
Use universal precautions as necessary.
Demonstrates the knowledge and skills necessary to communicate with all of the age groups we serve.
Prepares patients for the exam by explaining the exam procedure in a kind, respectful manner. An interpreter will be utilized as needed.
Carries out exams in a professional, confidential and safe manner.
Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
Qualifications & Requirements:
High School/GED Required
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
ARRT Certified.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
1 – 3 years of experience in a high volume environment performing diagnostic radiographic examination.
Good working knowledge in the field of Radiology.
Ability to assimilate changes in technical Radiographic settings.
The Radiologic Technologist/Emergency Department/Laboratory Technologist is expected to produce high quality Radiographic images under . . .
Radiology Technologist
Job Requisition #: R0002834
Department: Radiology
The Radiologic Technologist/Emergency Department/Laboratory Technologist is expected to produce high quality Radiographic images under the guidance of the Radiology Supervisor and BMC Radiologists. These images shall be produced in a manner consistent with safe technique as well as standard precautions.
Qualifications and Requirements:
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
Clinical hours sufficient to sit for the ARRT Examination.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
1 - 3 years’ experience in a high volume environment performing diagnostic radiographic examination.
Job Requisition #: R0002849
Department: South End Hass Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
Behavioral Health Clinician/LICSW
Job Requisition #: R0002849
Department: South End Hass Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Will be responsible for assisting participants, so some heavy lifting is required. Must have great communication skills, the ability to work independently and to make common sense decisions. Requires HS Diploma/GED, MA drivers license, excellent driving record and van driving experience. Must successfully pass a Department of Transportation approved medical examination prior to hire date.
The Transportation Associate provides transportation services to the East Boston Neighborhood Health Center PACE centers, serving the frail elderly, and providing courier services between EBNHC locations and PACE sites.
Essential Duties and Responsibilities
Offers emotional and physical support to frail elderly patients and families.
Transports participants to/from inside their homes to/from the assigned PACE Center or appointment (via stair chair carry, wheelchair or walking assistance).
Properly secures participants, equipment and other items in the van prior to operating the vehicle.
Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
Operates, uses and understands adjunct equipment used in the performance of the job.
Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.
Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.
Follows Infection Control procedures.
Provides courier service between EBNHC locations and PACE sites.
Performs other related duties as required.
Qualifications and Requirements
HS Diploma/GED required.
Current MA driver’s license
Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation.
A Department of Transportation Medical Certification Driver Fitness Examination will also be required
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Evening Health Aide position. Must be able to . . .
Health Aide
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Evening Health Aide position. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: Monday - Friday, 7:00 AM - 11:00 AM. Weekend/holiday rotation. Health Aide or Certified Nurse Aide Certification Required.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve . . .
Certified Pharmacy Technician
Job Requisition #: R0002241
Department:
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve fulfilling prescription orders from start to finish, Reconstitutes and Compounds Suspensions, Inventory for CII-CIV Drugs and other tasks or duties when asked. Pharmacy technicians work under the direct supervision of a licensed pharmacist. They perform pharmacy-related functions as allowed by regulation. All pharmacy technicians working in Massachusetts must register with the state. The Certified Pharmacy Technician will work on a team and communicates effectively with team members and patients. Complies with policies, procedures, HIPAA, OSHA and actively seeks to expand clinical, technical and insurance knowledge.
Education
High school diploma or G.E.D
Completion of Pharmacy Technician training course accredited by ASHP or PTCB
MA Pharmacy Technician Certificate
Experience
1 year as a Certified Pharmacy Technician preferred
Skills and Knowledge
Working knowledge of different types of insurance’s.
The ability to work independently in fast paced environment performing multiple tasks simultaneously.
Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve fulfilling prescription orders from start to finish, Reconstitutes and Compounds Suspensions, Inventory for CII-CIV Drugs and other tasks or duties when asked. Pharmacy technicians work under the direct supervision of a licensed pharmacist. They perform pharmacy-related functions as allowed by regulation. All pharmacy technicians working in Massachusetts must register with the state. The Certified Pharmacy Technician will work on a team and communicates effectively with team members and patients. Complies with policies, procedures, HIPAA, OSHA and actively seeks to expand clinical, technical and insurance knowledge.
Education
High school diploma or G.E.D
Completion of Pharmacy Technician training course accredited by ASHP or PTCB
MA Pharmacy Technician Certificate
Experience
1 year as a Certified Pharmacy Technician preferred
Skills and Knowledge
Working knowledge of different types of insurance’s.
The ability to work independently in fast paced environment performing multiple tasks simultaneously.
Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener team for the summer. The Lobby . . .
Lobby Screener
Job Requisition #: R0002412
Hours: 40 Department:
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener team for the summer. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors.
Essential Duties and Responsibilities:
· Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
· Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
· Direct patients to the proper department based on the screening rubric
· Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
· Patience, flexibility, and adaptability.
· Excellent communication skills
· Comfort working independently as well as part of a team
Immediate full-time opportunity for a Certified Pharmacy Technician in our Nationally acclaimed Neighborhood PACE program. Seeking a Certified Pharmacy Technician that demonstrates integrity, attention to detail and dependability. These essential skills are necessary to assist clinical staff in the management of ordering and delivery of medication. Will rotate between PACE centers. Organizational and time management skills required. Strong communication skills both verbal and written required to effectively engage with our participants and fellow healthcare workers. HS Diploma/GED and current valid and unrestricted Pharmacy Technician license from the MA Board of Registration in Pharmacy required. Bilingual (English/Spanish) a plus. Status: Full time, 40 hours per week, Monday - Friday, 8:00 AM - 4:45 PM.
Education
High School graduate who has successfully completed a MA Board of Registration in Pharmacy approved pharmacy technician training program accredited by the American Society of Health System Pharmacists or a program provided by a branch of the United States Armed Services or Public Health Service.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
Experience
At least one year experience working with a geriatric population
Skills/Abilities
Ability to work on a team in a fast-paced environment.
Excellent communication skills in English as well as basic reading and math skills.
Computer proficiency with an electronic medical record.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener Weekend team. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors.
Essential Duties and Responsibilities:
Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
Direct patients to the proper department based on the screening rubric
Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
· Patience, flexibility, and adaptability.
· Excellent communication skills
· Comfort working independently as well as part of a team
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve fulfilling prescription orders from start to finish, Reconstitutes and Compounds Suspensions, Inventory for CII-CIV Drugs and other tasks or duties when asked. Pharmacy technicians work under the direct supervision of a licensed pharmacist. They perform pharmacy-related functions as allowed by regulation. All pharmacy technicians working in Massachusetts must register with the state. The Certified Pharmacy Technician will work on a team and communicates effectively with team members and patients. Complies with policies, procedures, HIPAA, OSHA and actively seeks to expand clinical, technical and insurance knowledge.
Education
High school diploma or G.E.D
Completion of Pharmacy Technician training course accredited by ASHP or PTCB
MA Pharmacy Technician Certificate
Experience
1 year as a Certified Pharmacy Technician preferred
Skills and Knowledge
Working knowledge of different types of insurance’s.
The ability to work independently in fast paced environment performing multiple tasks simultaneously.
Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002546
Hours: 36.25 Department: PACE Community Care
Full-time Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work . . .
Health Aide
Job Requisition #: R0002546
Hours: 36.25 Department: PACE Community Care
Full-time Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 7:00 AM - 3:00 PM, Includes every other weekend and Holiday Rotation. A vehicle is required for this community health aide position.
Job Requisition #: R0002550
Department: PACE Community Care
Per Diem Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work . . .
Home Health Aide
Job Requisition #: R0002550
Department: PACE Community Care
Per Diem Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Per diem position. Vehicle is required for this community role. Will include holidays and weekends.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Full-time Personal Care Assistant position to assist PACE Day Health Center participants with personal care, meals, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. HS Diploma/GED required. CNA Certification required. Schedule: Monday - Friday, 8:00 AM - 4:00 PM, includes weekend/holiday rotation. Must be Bilingual - fluent in English and Spanish.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
High School graduate or GED.
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills.
Full-time Coordinator of Community Outreach position to provide a wide range of outreach activities in collaboration with health and human service and community agencies. Develops relationships as a community liaison; builds and maintains a referral network/database and maintains working relationships between community agencies and organizations and East Boston WIC. Bilingual (English/Spanish) strongly preferred. Availability to work flexible schedule including evenings and weekends. HS Diploma or equivalent. Associates Degree preferred. Minimum two years experience in community or human services desired. Bilingual preferred.
Job Requisition #: R0002642
Hours: 40 Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and . . .
Health Aide
Job Requisition #: R0002642
Hours: 40 Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: Monday - Friday, 7:00 AM - 4:00 PM, includes weekend/holiday rotation. Transportation is required.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Tri-lingual Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in Spanish and Portuguese languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
Job Requisition #: R0002667
Hours: 40 Department: South End Washington Pediatrics
The Pediatric Wellness Coordinator in our South End, Washington Street location will oversee all Boston Children’s Hospital FIC/HIC . . .
Pediatric Wellness Coordinator
Job Requisition #: R0002667
Hours: 40 Department: South End Washington Pediatrics
The Pediatric Wellness Coordinator in our South End, Washington Street location will oversee all Boston Children’s Hospital FIC/HIC grant requirements and work closely with the Care navigation team to meet additional Social Determinant of Health needs. This position will require program development experience for fitness and nutrition for overweight youth. Bilingual (English/Spanish) required and will be assessed.
Education
High School Diploma Required
Bachelors preferred
Experience
3 years’ experience providing direct service to immigrant population
Development of programs for overweight youth experience preferred
We are seeking a compassionate and engaging Recreation Assistant to oversee and implement a therapeutic activity program that is appropriate to the range of interests, cognitive, physical and social needs of participants in the PACE Center. Contributes to the development of the therapeutic activities program in the PACE Center and provides guidance and support to PCAs around assisting participants with activities.High School diploma/GED required. Nursing assistant certification preferred. Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months. One year experience working with elders or other frail population. Contributes to the development of the therapeutic activities program in the PACE Center. Monday - Friday, 8:00 AM - 5:00 PM. Bilingual Spanish required.
Essential Duties and Responsibilities
Demonstrates ability to conduct arts and crafts groups.
Demonstrates ability to conduct exercise groups.
Demonstrates ability to conduct cognitive activities such as current events and quiz games
Demonstrates the ability to conduct music groups
Makes contributions of activity ideas for incorporation in monthly activities calendars
Begins activities on time and is prepared with necessary materials
Qualifications and Requirements
High School diploma required.
Nursing assistant certification a plus
Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months.
Two years’ experience working with elders or other frail population.
The Dental Assistant is supervised by a Dentist and is responsible for various non-skilled dental tasks. Will provide clinical support to the dentist by utilizing 4 handed dentistry, including but not limited to: Preparing dental material for needed procedures, taking impressions and bite registrations , suctioning and retracting during procedures ,maintain an inventory or supplies, whichincludes ensuring assigned operatories are cleaned and disinfected between each patient being seen and set up for the next procedure, prepare instruments for sterilization processing, assist in intra and extraoral photographs. Take digital X-rays and panoramic images of diagnostic quality as requested by providers. Practice and adhere to OSHA and HIPAA regulations at all times. Schedule includes day/evening/weekend rotation. Boston residents preferred.
Essential Duties & Responsibilities
Participates in direct patient care activities as directed by a dentist. These include: oral hygiene education, irrigation and aspiration of the oral cavity exposing and processing good quality oral radiographs application of sealants. removal of sutures proper retraction of cheek, lip and tongue.
Prepares for sessions and insures all charts, equipment and x-rays are available for the client.
Facilitates efficient patient flow.
Follows the procedure for booking routine referrals and urgent appointments.
Maintains work area in an orderly manner.
Ensures that the operatories have been made safe for patients before bringing them in.
Stocks operatories in time for sessions and insures that supplies used are charged for.
Qualifications & Requirements:
Graduate from a Certified Dental Assistant program or equivalent experience.
Previous experience in a dental or medical dept desired.
Good written and verbal communication skills.
Ability to communicate effectively and respectfully with internal and external customers.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener team for the summer. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors. This is a per-diem position. Bilingual (English/Spanish) skills a plus.
Essential Duties and Responsibilities:
· Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
· Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
· Direct patients to the proper department based on the screening rubric
· Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
· Patience, flexibility, and adaptability.
· Excellent communication skills
· Comfort working independently as well as part of a team
Job Requisition #: R0002729
Hours: 36.25 Department: PACE Community Care
A Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently . . .
Health Aide
Job Requisition #: R0002729
Hours: 36.25 Department: PACE Community Care
A Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: Monday - Friday, 8:00 AM - 4:00 PM and includes every other weekend and holiday rotation.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center, including our COVID-19 Vaccination Sites. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). Full-time schedule.
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
We are seeking Community Health Workers to join our team! This is a great opportunity for a community health professional to support EBNHC’s goals in community and health equity improvement.
Community Health Worker
East Boston Neighborhood Health Center (EBNHC) is the largest community health center in Massachusetts, a leading health care provider in our service area, and among the largest community health centers in the country. For more than 50 years, The East Boston Neighborhood Health Center has been a vital part of the community proving easily accessible, high quality health care to all who live and work in East Boston, Chelsea, Revere, Everett, Winthrop, the South End and beyond!
EBNHC's mission is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, without regard to age, income, insurance status, language, culture, or social circumstances.
EBNHC opens our doors to patients from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
We are seeking Community Health Workers to join our team! This is a great opportunity for a community health professional to support EBNHC’s goals in community and health equity improvement.
What you will do as a Community Health Worker:
You will focus on initiating, building and sustaining strong, diversified relationships in order to promote the health and well-being of residents in our communities.
Using a variety of tools and tactics, you will foster connections between health care, social services, and the community, by provide culturally appropriate health education, resources, and support.
You will connect with patients and community members on the EBNHC campus, in the community, or in their homes.
You are a great fit for this role if you have:
Relevant experience in public health, community engagement and direct experience working with diverse populations.
You value empathy, compassion, cultural diversity and are energized by the challenges and complexities of public health.
Strong presentation and written skills including the ability to interact with a broad range of constituents.
Ability to work in a team-oriented, collaborative environment; exceptional interpersonal and relationship building skills to support trust-based collaborative work.
Bilingualism in one of the top five languages of Boston residents is strongly preferred.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center, including our COVID-19 Vaccination Sites. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). Full-time schedule.
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
The Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
EBNHC is looking for a team focused, mature, and reliable individual to join the Lobby Screener team. The Lobby Screener will promote social distancing and infection control in the lobby of EBNHC buildings while creating a welcoming environment for patients and visitors.
Essential Duties and Responsibilities:
Ensure all patients, visitors, and vendors are wearing appropriate facial coverings.
Screen patients entering the lobby for symptoms of respiratory illnesses such as fever or cough
Direct patients to the proper department based on the screening rubric
Based on location, the screener may also assist with management of the pharmacy line and screening of patients picking up medications.
Qualifications and Requirements
Patience, flexibility, and adaptability.
Excellent communication skills
Comfort working independently as well as part of a team
Customer service experience a plus
Bilingual skills (Spanish) preferred
Shifts are available between 8:00 and 8:00 pm Monday-Friday
Manager will oversee staff and day to day clinical and supportive services operations of a department responsible for delivering high quality and compassionate complex care to a vulnerable population; will work closely with Director on managing multiple grant funding expectations, reporting and compliance. Job description provides additional details
Education
Master’s degree in behavioral health, health care administration or related field required.
Experience
Direct customer service in health care a plus
Experience with data management and analytics.
Prior healthcare operations and quality outcome measurement experience preferred
Skills/Abilities
Strong computer skills
Exceptional customer service and problem solving skills
Excellent communication and interpersonal skills
Strong organizational and time management skills
Awareness and appreciation of the continuous improvement processes
Awareness of state of the art technology to solve operational issues
Analytical skills necessary to review reports and identify trends/issues
Demonstrates ability to work in a fast paced environment per-forming multiple tasks simultaneously
Job Requisition #: R0002588
Hours: 40 Department: South End Washington Behavioral Health
Sited full-time at South End Community Health Center (SEHC) part of East Boston Neighborhood Health Center (EBNHC). The SECHC . . .
Behavioral Health Clinical Director
Job Requisition #: R0002588
Hours: 40 Department: South End Washington Behavioral Health
Sited full-time at South End Community Health Center (SEHC) part of East Boston Neighborhood Health Center (EBNHC). The SECHC Behavioral Health Clinical Director (BHCD), under the direction of the BH Clinical Administrative Director to whom this position reports, and with the guidance of the BH Medical Director and Chief Behavioral Health Officer, helps develop, implement, facilitate, continuously assess and improve the standardization of all BH clinical workflows and processes. In support of the BH Department’s practice transformation redesign project and as a member of the BH Leadership Team, the BHCD helps design data collection, analyses and reporting regarding clinical operational processes and BH outcome metrics and participates in the timely and relevant training to the staff. The BHCD is responsible for overseeing supervising and managing a highly skilled BH operations support team whose main functions include but are not limited to scheduling, referral, authorization, HFU, template and in basket management. The SECHC BHCD will provide direct care to patients and clinical supervision to assigned BHCs and students. The SECHC BHCD responsibly and diligently oversees each SECHC BH clinical service line, including but not limited to the School Health, IBH, Specialty BH, Group Therapy, the Emergency On-Call and Student Training programs.
Essential Duties & Responsibilities:
As a member of the East Boston Neighborhood Health Center Behavioral Health Leadership team, which includes the CBHO, BH Medical and Administrative Directors actively participates in and contributes to strategic planning and BH practice transformation across the two sites. This includes the strategic two-site integration plan as well as growth and scaling of services.
Support, under the direction of the BH Clinical Administrative Director (BH CAD), BH service delivery by overseeing and directing the efforts of the BH operations support team to identify barriers to access to care, resolve appointment scheduling issues, coordinate supported referrals to external behavioral health services, and facilitate smooth service delivery across the entire department.
Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.
Under the direction of the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.
Under the direction of the BH CAD, oversees the work of and provides clinical supervision to the SECHC BH IBH Clinical Lead in her capacity as the departmental liaison to the SECHC primary care departments.
Under the direction of and in collaboration with the BH CAD functions as the SECHC BH liaison to Patient Accounts, the Grants Management office, the Contact Center, and The Community Resource and Wellness Center.
Actively participates in emergency management, regulatory compliance and patient safety programs, including TJC, DPH, HRSA, CMS, as a content expert along with other BH leaders for behavioral health-related issues.
As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in flight project with a high degree of integrity and on time performance.
Specific to SECHC BH, coordinates BH care navigation and community health worker programs for the facilitating of complex integrated behavioral health care in a primary care setting, including internal and external mental health and substance abuse services.
Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team.
As a member of the BH Leadership Team and under the direction of the Quality Department Medical Director, participates in the development of an outcome measurement program for the ACO-required BH outcomes.
As a member of the BH Leadership Team identifies, oversees, supervises, scopes and scales each of the SECHC BH Department’s critical clinical service lines as delineated in the position summary and develops the plan for allocation of resources, coverage and contingency staffing.
Assists in BH Department fiscal management: participation in the preparation and monitoring of the departmental budget; BHC productivity/utilization review, and documentation/coding/billing practices and improvements.
Provides high quality supervision to assigned BHCs and students.
With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.
Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.
Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.
Maintains excellent punctuality and attendance.
Demonstrates self-direction and self-motivation; solves problems independently, yet knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Adheres to all EBNHC and departmental policies and procedures.
Participates in required departmental activities and meetings.
Performs other related duties as agreed upon and required.
Qualifications and Requirements:
EDUCATION: Bachelor’s Degree, Master’s or Doctoral Degree in a BH Discipline and licensure (LP, LICSW, LMHC, LMFT), required.
EXPERIENCE: 5 years clinical and medical or behavioral health program management experience, clinical and administrative supervision required.
SKILLS/ABILITIES:
• Fluency in Spanish strongly preferred.
• Strong organizational and time management skills.
• Proven Ability to prioritize and manage multiple projects and tasks.
• Excellent oral and written communication skills.
• Analytical skills necessary for the gathering and analyzing of data and reports, and to identify trends/issues.
• Comfortable with the pace of primary and emergency care, within an interdisciplinary team.
• Awareness of and demonstrated commitment to the delivery of culturally competent care.
The Operations Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows, focusing on ACO requirements. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Serves as a Lead, monitors and reports on Complex Care Management and Community Partners performance. Assists with coordination, communication, and oversight of the Community Partner program. Monday - Friday, 8 AM - 5 PM and will include evening/weekend/holiday rotation
Education
Bachelor’s degree in health care administration or related field required, Master’s preferred
Experience
Direct customer service in health care a plus
Experience with data management and analytics.
Prior ambulatory management experience preferred
Skills/Abilities
Strong computer skills
Exceptional customer service and problem solving skills
Excellent communication and interpersonal skills
Strong organizational and time management skills
Awareness and appreciation of the continuous improvement processes
Strong computer skills
Awareness of state of the art technology to solve operational issues
Analytical skills necessary to review reports and identify trends/issues
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
The Clinical Site Coordinator in the COVID-19 Vaccine department takes a lead role in the prioritization, coordination, and delivery of care in relation to vaccinating and education of COVID-19. The coordinator provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the vaccination of patients. The COVID-19 Clinical Site Coordinator will participate in all vaccination site locations and be proficient in both the check-in, education, vaccination workflows.
Minimum of 3-5 years Licensed Nursing practice experience in an ambulatory care practice setting.
Minimum of 2 years relevant management experience.
We are seeking a Community Engagement Manager to join our team! This is a great opportunity for a seasoned community engagement professional to support a highly respected healthcare organization. This position requires a collaborative and operational leader to manage EBNHC’s goals in community and health equity improvement. Working closely with EBNHC colleagues in strategy, analytics, marketing and development this position is poised to make profound impact to individuals in our communities.
Community Engagement Manager
East Boston Neighborhood Health Center (EBNHC) is the largest community health center in Massachusetts, a leading health care provider in our service area, and among the largest community health centers in the country. For more than 50 years, The East Boston Neighborhood Health Center has been a vital part of the community proving easily accessible, high quality health care to all who live and work in East Boston, Chelsea, Revere, Everett, Winthrop, the South End and beyond!
EBNHC's mission is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, without regard to age, income, insurance status, language, culture, or social circumstances.
EBNHC opens our doors to patients from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
We are seeking a Community Engagement Manager to join our team! This is a great opportunity for a seasoned community engagement professional to support a highly respected healthcare organization. This position requires a collaborative and operational leader to manage EBNHC’s goals in community and health equity improvement. Working closely with EBNHC colleagues in strategy, analytics, marketing and development this position is poised to make profound impact to individuals in our communities.
What you will do as a Community Engagement Manager:
You will focus on initiating, building and sustaining strong, diversified relationships in order to promote the health and well-being of residents in our communities, particularly the most vulnerable. You will engage in addressing the root cause -- social, environmental, and structural -- contributions to poor health and health inequities and develop collective cross-sector action plans, led or supported by EBNHC.
You will be the EBNHC brand's ambassador in our community, engaging with community-based organizations, community members and patients.
You will bring leadership and guidance to your staff of Community Health Workers.
In a year, you will know you are successful if:
You have demonstrated superior relationship-building skills, have developed relationships and led forward thinking conversations that support unique partnerships with Community Based Organizations, colleagues in the healthcare space and community members in our core service areas.
You have collaboratively create replicable community engagement strategies that incorporate effective outreach tools and focused engagement of disengaged populations/neighborhoods.
As a manager for Community Health Workers, you have empowered them to take ownership of their role, provided direction & mentorship.
You are able to articulate the evidence base for how your Community Health strategies affect health outcomes, including implications for health equity.
You’re a great fit for this role if you have
Relevant experience in public health, community engagement, or public policy and direct experience working with diverse populations including communities that have been socially and economically marginalized and have substantive knowledge of our catchment area’s neighborhoods and local business community.
Strong presentation and written skills including the ability to interact with a broad range of constituents including members of diverse communities, business and municipal leaders, healthcare leadership teams, legislators, and the media.
Ability to work in a team-oriented, collaborative environment; exceptional interpersonal and relationship building skills to support trust-based collaborative work.
You are energized by the challenges and complexities of organizing and delivering material improvements in public health and the reduction of enduring health inequities.
Execution-oriented individual with solid planning, organization, and problem solving skills; keen attention to detail; ability to manage multiple complex projects independently, develop creative solutions and meet deadlines.
Bilingualism in one of the top five languages of Boston residents is strongly preferred.
A Bachelor’s degree is required, with a focus in healthcare or public health. Advanced degree a plus.
Job Requisition #: R0002869
Hours: 40 Department: South End Addiction Services
Under the direction of Vice President of Behavioral Health, the Administrative Director is responsible for the Performance of Addiction . . .
Administrative Director/Addiction Services
Job Requisition #: R0002869
Hours: 40 Department: South End Addiction Services
Under the direction of Vice President of Behavioral Health, the Administrative Director is responsible for the Performance of Addiction Services. Responsible for health center initiatives against key health center goals, volume, access, employee and patient experience. Works with other administrative directors and medical directors to develop and manage cross-cutting initiatives that improve performance. Provides direction and support to operations manager in assessing, planning, implementing and sustaining change and improvement in their respective practice or service.
Responsibilities: Defines develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Vice President. Analyzes current operations to identify opportunities for improvement, develop project plans and teams to implement improvements. Manages cross-functional initiatives to ensure key health center goals and objectives are met.
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 0 to greater than 100 years. A licensed nurse supervises the Medical Assistant. Evening assignment included in work schedule. Rotation to Winthrop Family Medicine [as needed]
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Bilingual skills preferred.
Experience
At least one-year customer service experience
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002089
Department: Emergency Department
Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is . . .
Medical Assistant
Job Requisition #: R0002089
Department: Emergency Department
Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice includes outstanding customer service with internal and external customers, demonstrating initiative, flexibility and proactivity based on the specific, evolving needs of the department.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant
Experience
At least one year customer service experience.
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002097
Department: Family Medicine
Per Diem flexibility; days and/or eveinings
Working in close partnership with a provider(s), the medical assistant assists and . . .
Medical Assistant
Job Requisition #: R0002097
Department: Family Medicine
Per Diem flexibility; days and/or eveinings
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002108
Hours: 40 Department: Winthrop Neighborhood Health
Four Days a week M: 8:00-6:00pm, T: 11:30-8:30pm, W 8:00-6:00pm, TH: OFF and F: 8:00-5:00pm
Working in close partnership with a . . .
Medical Assistant
Job Requisition #: R0002108
Hours: 40 Department: Winthrop Neighborhood Health
Four Days a week M: 8:00-6:00pm, T: 11:30-8:30pm, W 8:00-6:00pm, TH: OFF and F: 8:00-5:00pm
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs
Pulse oximetry
Use of 02 equipment
Obtaining EKG’s
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested
Cleans and wraps instruments for sterilization
Follows procedure for operation of autoclave and properly documents each load
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program
One year of Medical Assisting experience strongly preferred
One year of Customer Service experience
Excellent oral, listening, and written communication skills
Medical Assistants are members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice includes outstanding customer service with internal and external customers, demonstrating initiative, flexibility and proactivity based on the specific, evolving needs of the department.
Full-time position available to assist providers and perform various non-skilled nursing tasks for a busy department. Schedule: Monday – Friday, 8:00 AM – 5:00 PM.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Experience
At least one year customer service experience.
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002537
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0002537
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 0 to greater than 100 years. A licensed nurse supervises the Medical Assistant.
Full time position. Schedule is Monday - Friday, 8:00AM - 5:00 PM, includes evening/weekend/holiday rotation.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Bilingual skills preferred.
Experience
At least one-year customer service experience
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002614
Hours: 40 Department: South End Washington Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0002614
Hours: 40 Department: South End Washington Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a . . .
Medical Assistant
Job Requisition #: R0002631
Hours: 40 Department:
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Working in a COVID-19 Testing Tent primarily in our Hyde Park location, the Clinical Assistant assists and directs care of patients in . . .
Clinical Assistant
Job Requisition #: R0002654
Hours: 30 Department:
Working in a COVID-19 Testing Tent primarily in our Hyde Park location, the Clinical Assistant assists and directs care of patients in regards to screening for COVID-19. The Clinical Assistant will participate in all workflows including, but not limited to, scheduling and check in of the patient, testing, and results management. Parking is available. Schedule Tuesday - Friday, 12:30 PM - 6:00 PM, and Saturday 8:00 AM - 1:30 PM. This is a temporary position.
Qualifications and requirements:
Current Nursing student who has successfully completed at least one Clinical rotation, or/ a graduate of a Certified Medical Assistant program
The COVID-19 Vaccinator is a Medical Assistant, Clinical Assistant, or Nurse, responsible for the prioritization, coordination, and . . .
COVID-19 Vaccinator
Job Requisition #: R0002656
Hours: 40 Department:
The COVID-19 Vaccinator is a Medical Assistant, Clinical Assistant, or Nurse, responsible for the prioritization, coordination, and delivery of care in relation to screening, immunization, and education of COVID-19 Immunizations. The Covid-19 Vaccinator provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the safe assessment and immunization of patients utilizing appropriate PPE. May participate in all testing site locations and be proficient in both the check-in, vaccination, and result management workflows. Site locations may include, but are not limited to East Boston, South Boston, and Revere. Bilingual (English/Spanish) a plus. LPN, RN, Medical Assistant Certification required, or Nursing Students who have successfully completed a Clinical Rotation. Full Schedule is Monday - Friday, 8:00 AM - 7:00 PM, Saturday 8:00 AM - 4:00 PM. Some flexibility can be arranged depending upon availability. This is a temporary position.
Duties and responsibilities:
Will patients with evidence-based information about safety, potential side effects, and the importance of
Prepares for assigned clinics and ensures all test results and instruments are available per department protocol
Provide and coordinate health teaching required to maintain the optimal possible level of health
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program/or
Clinical assistants include Current Nursing Students who have successfully completed Clinical rotation/or
Nurses with Licensure in MA and graduate of accredited Nursing Program
Job Requisition #: R0002686
Hours: 30 Department: School Health - EB High
The Medical Assistant Coordinator is a model for the team in managing patient flow, assisting providers, and anticipating their needs. . . .
Medical Assistant III-Resource
Job Requisition #: R0002686
Hours: 30 Department: School Health - EB High
The Medical Assistant Coordinator is a model for the team in managing patient flow, assisting providers, and anticipating their needs. The MA Coordinator expands upon the role of Medical Assistant to assume a greater degree of responsibility, taking a lead role in coordinating unit activities promoting teamwork, and working on group projects.
Essential Duties and Responsibilities:
The MA Coordinator is expected to excel at all the essential duties and responsibilities of the Medical Assistant in addition to the ones listed below.
Participates in interviewing process training and orienting new medical assistants.Provides feedback to supervisor for medical assistant performance evaluations.
Displays excellent customer service skills. Assists patients to resolve complaints or concerns.Reports all incidents to supervisor.
Coordinates medical assistant assignments, meal break coverage, and overseeing patient flow. Assures that waiting patients have been updated.
Qualifications and Requirements:
HS Diploma/GED.
Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center.
Graduation from a Certified Medical Assistant Program.
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual (English/Spanish) strongly preferred. Schedule Monday - Friday, 8:00 AM - 5:00 PM, will include evening/weekend rotation. East Boston.
Job Description
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002721
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant I
Job Requisition #: R0002721
Hours: 40 Department: Family Medicine
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
No experience required
Two years as a Medical Assistant preferred
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002745
Hours: 40 Department: South End Addiction Services
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant I
Job Requisition #: R0002745
Hours: 40 Department: South End Addiction Services
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center. Must work at least .8 FTE regularly scheduled hours.
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
The Clinical Nurse Specialist, in close consultation with PACE primary care, social work, and other members of the PACE Interdisciplinary team (IDT), provides office, home and nursing home-based psychiatric evaluation and treatment for PACE participants. In addition to direct evaluation and treatment, the Clinical Nurse Specialist provides consultation, on request, to members of the IDT.
Essential Duties & Responsibilities:
Performs assessments for participants who are referred by PACE primary care or social work.
On the basis of evaluation and in consultation with the interdisciplinary team, identifies patients who require ongoing treatment, prepares treatment plans with specific recommendations to primary care staff regarding management of psychotropic and related medications; behavioral or environmental interventions; relevant lab work, testing or other consultation to support appropriate diagnosis and implementation of treatment.
Performs follow-up assessment and treatment, in the appropriate setting, for an identified panel of patients who require ongoing management of psychiatric meds and related treatment.
Provides limited psychotherapy.
Provides appropriate participant and family teaching and education.
Provides consultation or direct evaluation in psychiatric emergencies.
Provides evaluation for purpose of developing Rogers and other guardianship applications and related treatment plans.
Qualifications and Requirements:
Master of Science in Nursing with specialization and board certification in Adult Psychiatric/Mental Health advanced practice nursing.
Psychiatric Clinician (PC) licensure in Massachusetts.
Prescriptive privileges in Massachusetts
Experience providing psychiatric evaluation and treatment for geriatric and medically complex populations with a broad range of mental health, substance abuse and dementia diagnoses.
Job Requisition #: R0002511
Hours: 20 Department: Mental Health
The South End Community Health Center, part of East Boston Neighborhood Health Center is currently seeking a full time (possible part time available) Psychiatric Nurse Practitioner to join our staff. The Psych Nurse Practitioner (PMHNP) will provide diagnosis, treatment, consultation, and follow-up for adult patients being seen in the Addiction Services Department under the clinical supervision of a psychiatrist. The PMHNP will provide age and specialty appropriate medical care at the level of training achieved. As an expert professional, PMHNP is responsible and accountable for the application of the nursing process, supervision of clinical practice, research involvement, consultative services, inter and intradepartmental liaison, education, leadership and patient care management across the health care continuum from preventative, acute care through discharge.
Responsibilities:
Responsible for the psychiatric assessment, treatment, and disposition of patients with a history of substance use disorder, specifically those being treated in the Addiction Services Department.
Provide leadership in clinical emergencies including safety assessment, crisis intervention, and psychopharmacological management.
Effectively utilize all resources including the family, community supports and other providers.
Work collaboratively with a multi-disciplinary treatment team and act as the interface between the medical and psychological aspects of assessment and care.
Ability to provide both in person and telehealth visits for new and established patients.
Qualifications:
Master's degree in nursing required.
Completion of an accredited educational program for nurse practitioners required.
Registered Psychiatric Nurse Practitioner with current Massachusetts licensure.
Registered with the State of Massachusetts and DEA for prescription writing privileges.
Buprenorphine X waiver or interest to complete the training to obtain it in the first 6 months of employment and willingness to prescribe medication assisted treatment for Substance use disorders.
Full time position (40 hours weekly) negotiable to part time as needed, providing psychiatric services to patients with substance use disorder in the Addiction Services Department at both the East Boston and South End sites.
Preferably, 1-2 years of clinical and programmatic experience as psychiatric nurse practitioner and experience treating psychiatric conditions in patients with substance use disorder. Prior experience in related clinical practice preferred.
Expert clinical judgment and ability to be self-directive and demonstrate initiative in an expanded role.
Experience working with nursing teams and motivating staff.
Experience working with diverse communities.
Strong interpersonal skills.
Excellent writing and verbal skills.
Demonstrated critical thinking, problem solving and conflict resolution skills.
Demonstrated ability to apply principles of adult learning to provide effective patient and/or family education.
Organizational skills to set priorities and efficiently complete assigned work.
Effective interpersonal skills to facilitate communication with the various members of the health care team, patients and families.
Job Requisition #: R0002739
Hours: 40 Department: Winthrop Neighborhood Health
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for a Primary Care Nurse Practitioner to join our . . .
Primary Care Nurse Practitioner
Job Requisition #: R0002739
Hours: 40 Department: Winthrop Neighborhood Health
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for a Primary Care Nurse Practitioner to join our organization. For over 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 6 years voted Boston Globe “Top Places to Work”.
We currently have a full time position for an experienced Nurse Practitioner to provide full spectrum primary care at our Winthrop Site where we truly embrace team based care. This practice shares spaces with numerous specialists and Physical Therapy. The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapies.
Essential Duties & Responsibilities:
• Obtains comprehensive and problem focused health history
• Performs a comprehensive and problem focused physical exam
• Orders and interprets screening and diagnostic tests
• Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.
• Communicates with patients re: clinical findings
• Initiates appropriate and timely consultations (NP, PA & MD)
Qualifications and Requirements:
• MA License as NP
• BLS, ACLS, PALS Certification, as required by department
• 1+ years relevant experience preferably in a community health setting
We offer competitive compensation to include a favorable sign on bonus and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office supports the professional requirements of nurse practitioners.
Assist with providing nursing support during clinical hours. Some medical care coordination and management, medication adherence and education support. Additional job functions to be reviewed and explained.
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Our EBNHC Team has immediate nursing opportunities! The nurse in the COVID-19 Testing department takes a lead role in the prioritization, coordination, and delivery of care in relation to screening and education of COVID-19. The nurse provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the safe assessment and testing of patients utilizing appropriate PPE. The COVID-19 Testing nurse will participate in all testing site locations and be proficient in both the check-in, testing, and result management workflows. The COVID-19 Testing nurse reports to the Medical Director of the department. This is a part-time position.
EDUCATION:
Graduate of Accredited Nursing Program
Licensure as RN in Massachusetts
BLS Certification
EXPERIENCE:
Minimum 1 year relevant nursing experience in Community Health and/or ambulatory setting
Excellence in providing care to diverse populations
Job Requisition #: R0002497
Department: Adult Medicine
The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team. The primary . . .
RN
Job Requisition #: R0002497
Department: Adult Medicine
The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team. The primary care nurse provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the department specific population age and developmental stage with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. The primary care nurse reports to the Administrative Director.
Per diem position available performing direct patient care and patient education to patients ages 18 to greater than 100 years in our Adult Medicine Dept. Will also participate in QI activities. Per diem commitment is minimum of three shifts/month, will include days, evenings and holiday rotations.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification
Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
The nurse in the COVID-19 Testing department takes a lead role in the prioritization, coordination, and delivery of care in relation to screening and education of COVID-19. The nurse provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the safe assessment and testing of patients utilizing appropriate PPE. The COVID-19 Testing nurse will participate in all testing site locations and be proficient in both the check-in, testing, and result management workflows. The COVID-19 Testing nurse reports to the Medical Director of the department.
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
EDUCATION:
Graduate of Accredited Nursing Program
Licensure as RN in Massachusetts
BLS Certification
EXPERIENCE:
Minimum 1 year relevant nursing experience in Community Health and/or ambulatory care setting preferred
Excellence in providing care to diverse populations
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team. This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002559
Hours: 40 Department: Family Medicine
Full-time position available performing direct patient care and patient education to patients ages 0 to greater than 100 years in our . . .
RN
Job Requisition #: R0002559
Hours: 40 Department: Family Medicine
Full-time position available performing direct patient care and patient education to patients ages 0 to greater than 100 years in our Family Medicine Dept. Will also participate in QI activities. MA RN license and previous ambulatory care experience required. Excellent interpersonal and problem solving capabilities also required. Schedule: Monday - Friday, 8:00 AM - 5:00 PM, includes evening rotation and will include coverage at Winthrop Family Medicine, as needed. Bilingual (English/Spanish) Preferred. Boston residents preferred.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification
Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002570
Hours: 40 Department: Family Medicine
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0002570
Hours: 40 Department: Family Medicine
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team. Schedule: Monday – Thursday 9am – 6pm and Fridays 8:30am – 5:30pm. Required to work 1 or 2 evening clinics per month and flexibility to cover at Winthrop Family Medicine, as needed
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
EBNHC is seeking RN Care Manager to join our HIV Clinical and supportive services team. You will join our team comprised of an ID specialist, Nurse Coordinator, medical case managers, linkage and retention specialists and mental health clinician where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with HIV/AIDS. You will connect with patients in person, on the phone, and in EBNHC - essentially however and wherever the patient needs your assistance to improve their health, better understand their illness and coordinate their care and support retention and viral load suppression. RN Care Managers must be flexible in having a low threshold for providing care and meeting patients where they are at. As part of a multi-disciplinary team, will serve as a Nurse Care Manager for HIV/AIDS patients enrolled in the EBNHC HIV clinical care and supportive services program. The Nurse Care Manager will provide initial assessments, continuity of care, adherence support and education, risk reduction and care management with the goal of keeping patient engaged in care and achieving viral load suppression and optimal health outcomes.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred. Completion of Accredited Nursing Program. Licensure in Massachusetts as an RN. BCLS certification per department policy. 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
As an integral member of the care management team the Registered Nurse (RN) Care Manager (CM) will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home or an inpatient facility.
Full-time position available performing direct patient care and patient solving capabilities also required. Monday - Friday, 8:00 AM – 5:00 PM.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Assess medical/mental health conditions associated with substance use disorder and provide appropriate interventions.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
The East Boston Neighborhood Health Center is a great place to work! The Senior Care Options (SCO) nurse case manager acts as a liaison between patients, their families, and health care personnel to ensure efficient, prompt health care and to minimize fragmentation and duplication of services. Nurses work closely with SCO patients and their families to create a care plan with the goal of maintaining independence and safety in the community. Care plans for SCO patients address the medical and psychosocial needs of each patient and are developed in collaboration with other SCO team members to ensure implementation of the most cost-effective plan.
Education
Graduation from an accredited nursing program
RN licensure in Massachusetts
BLS certification
Bilingual skills preferred
Experience
At least one year of relevant nursing experience in a community health and/or ambulatory care setting preferred
Skills/Abilities
Demonstrated ability to communicate effectively verbally and in writing
Familiarity with Windows operating system preferred
EBNHC is an equal-opportunity employer and five-time awardee of the Boston Globe’s Top Places to Work. Please send resume to Human Resources, East Boston Neighborhood Health Center, 10 Gove Street, East Boston, MA 02128 or by e-mail to hr@ebnhc.org.
Job Requisition #: R0002748
Hours: 40 Department: South End Washington Family Med
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and . . .
RN
Job Requisition #: R0002748
Hours: 40 Department: South End Washington Family Med
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002749
Hours: 40 Department: South End Washington Family Med
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0002749
Hours: 40 Department: South End Washington Family Med
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.
EDUCATION: Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
EXPERIENCE: 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
SKILLS/ABILITIES: Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Are you a Nurse looking to work morning hours? EBNHC is looking to hire a Nurse to assist with COVID-19 testing. Responsible for the . . .
COVID-19 RN
Job Requisition #: R0002757
Hours: 20 Department:
Are you a Nurse looking to work morning hours? EBNHC is looking to hire a Nurse to assist with COVID-19 testing. Responsible for the safe assessment and testing of patients utilizing appropriate PPE. The COVID-19 Testing nurse must be proficient in both the check-in, testing, and result management workflows. This is a self-testing department. The COVID-19 Testing nurse reports to the Medical Director of the department. Schedule to cover: Monday - Friday, 8:00 AM - 12:00 PM. Free Parking available. Conveniently located on the Blue Line.
Qualifications and Requirements:
Completion of Accredited Nursing Program.
Current Licensure in Massachusetts as an RN.
CPR/BLS
1 year relevant nursing experience in a community health and/or ambulatory care a plus
Looking to hire nurses in our new COVID-19 Vaccination Clinics. Our COVID-19 vaccination sites include East Boston, South End, . . .
RN-Vaccinator
Job Requisition #: R0002760
Department:
Looking to hire nurses in our new COVID-19 Vaccination Clinics. Our COVID-19 vaccination sites include East Boston, South End, Chelsea, and Revere. Full-time, temporary, benefit-eligible positions available. If you’d like to join us in the fight against COVID-19, please apply now and create an account. Schedules to cover include Monday - Friday, 8:00 AM - 5:00 PM, 4:00 PM - 7:00 PM, and Saturdays 8:00 AM - 4:00 PM. Part time positions available as well.
Job Requisition #: R0002770
Hours: 40 Department: Adult Medicine
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and . . .
RN
Job Requisition #: R0002770
Hours: 40 Department: Adult Medicine
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.
This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification
Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0002825
Department: OB/GYN
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0002831
Hours: 40 Department: Family Medicine
Schedule: Monday - Friday 8:30am - 5:30pm, with
requirement/ need to cover 1 or 2 Evening Clinics per month. In addition, having . . .
RN
Job Requisition #: R0002831
Hours: 40 Department: Family Medicine
Schedule: Monday - Friday 8:30am - 5:30pm, with
requirement/ need to cover 1 or 2 Evening Clinics per month. In addition, having the flexibility to cover at Winthrop Family Medicine, as needed.
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.
This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.
The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team.The primary care nurse provides both direct and indirect care to patients specific to the guidelines/parameters for the department and demonstrates competency for the department specific population age and developmental stage with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. The primary care nurse reports to the Administrative Director.
Systematically assess the health status of individuals and groups and record the related health data:
Navigate the electronic medical record
Collect data on health/symptoms from a patient.
Analyze and interpret recorded data, and make informed clinical judgments and decisions regarding the specific elements of nursing care mandated by a particular situation:
Correlate new data and symptoms with the existing medical records
Determine the appropriate response level within established guidelines.
Plan and implement nursing intervention, , prescribed medical or other therapeutic regiments mandated by the particular situation, scientific principles, recent advancements and current knowledge in the field:
Collaborate with the patient’s provider regarding the assessment and plan as indicated. Dispense medications per orders/protocols.
Report adverse reactions to medication and/or treatments in accordance with policy.
Performs treatment and interventions as indicated or directed.
Provide and coordinate health teaching required by individuals, families and groups to maintain the optimal possible level of health:
Educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Evaluate outcomes of nursing interventions, and initiate change as indicated. Assess and reassess patients as needed.
Collaborate, communicate and cooperate as appropriate with other health care team members to ensure quality and continuity of care.
Demonstrates sound clinical judgment/decision making when triaging patients.
Provides thorough and concise documentation of patient’s histories, assessments, plans, and treatments. Enters messages as staff messages or telephone encounters in the computer. Enters and views patient letters in the computer. Enters exam encounters in the computer. Consistently participates in the activities in the transition of care, recalls, high risk management, in basket management, and vaccines. Follows protocols for management of patients with chronic/acute conditions and transitions of care.
A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. This includes the ability to conduct a comprehensive assessment that incorporates integration of clinical information and the ability to translate that into a plan of care for the patient/family/care team.
This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect, and teamwork--and the department’s immediate needs and long-term goals. In addition, the registered nurse demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0002861
Hours: 36.25 Department: Emergency Department
The Staff Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a . . .
RN
Job Requisition #: R0002861
Hours: 36.25 Department: Emergency Department
The Staff Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing primary nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.
Education
Graduation from an accredited nursing program required. BSN preferred.
Experience
Minimum of one year of relevant nursing experience, in a community health and/or ambulatory care setting.
Three years Emergency Department, preferred. Three years required for candidates with ASN
Skills/Abilities
Current Massachusetts licensure.
ACLS, BLS, and PALS, CPR certification required.
Demonstrate ability to communicate effectively both in writing and verbally.
Job Requisition #: R0000555
Hours: 40 Department: Adult Medicine
We have a full time position for an Internist to join our expanding multi-specialty group. You will have the unique opportunity to care . . .
Internist
Job Requisition #: R0000555
Hours: 40 Department: Adult Medicine
We have a full time position for an Internist to join our expanding multi-specialty group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our Chronic Disease Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.
Competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office support s the professional requirements of physicians. To be considered please email a copy of your CV and letter of interest to Linda Panzini at panzinil@ebnhc.org
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 . . .
OB/GYN
Job Requisition #: R0001055
Hours: 20 Department:
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 5 years in a row the Boston Globe named us as one of their “Top Places to Work”.
We have a .50% time outpatient position for an OB/GYN MD to join our expanding multi-practice group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our OB/GYN Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.
Under general supervision of the Medical Director of OB /GYN, you will render diagnostic and therapeutic care to patients at the Health Center. On call rotation for after hour urgent patient follow up, and responsible for clinical and administrative follow-up for a panel of patients. One evening session per week may be required.
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides . . .
Remote Pediatric Psychiatrist
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides office-based psychiatric evaluation and treatment for child and adolescent patients cared for at East Boston Neighborhood Health Center. In addition to supervision of Psychiatric Nurse Practitioner(s), provides direct evaluation and treatment, and consultation to members of the treatment team. This is a remote part-time position, approximately 8-16 hours weekly. Massachusetts medical license required.
1. Conducts psychiatric/psychopharmacological evaluations for referred children and adolescents. Working with or supervision of adults may be necessary but will not be a primary responsibility
2. Determines, in collaboration with the medical and behavioral health providers, which patients are best served in a primary care vs. a community mental health setting
3. Provides expert consultation to the medical and behavioral health staff in the management of mild to moderate psychiatric disorders in primary care pediatrics
4. Provides education to the medical and behavioral health providers regarding psychopharmacological treatment and management of mild to moderate psychiatric conditions in primary care pediatrics
5. Participates as indicated in mental health discipline team meetings
6. Provides training to mental health and pediatric staff as indicated
7. With the medical, behavioral health providers and support staff participates in the management of high risk patients
8. Coordinates services with psychiatry colleagues within the health center in conjunction with behavioral health integration
9. Manages in basket referrals, refills and calls
10. Based on interest and expertise, holds a DEA X number for buprenorphine and provides substance abuse treatment in conjunction with our addiction service
11. Provides consultation as indicated to the Behavioral Health on call system staffed by BH providers
12. Fully participates in a coverage plan (identifies method of contact for providing a timely response to clinical issues while off the premises and agrees to remote Epic access) for the management of patients under her/his care
13. Functions in the capacity of supervising physician for Psychiatric Nurse Practitioner(s) who see pediatric patients
14. Participates in the ongoing development of the behavioral health integration model within pediatrics
15. With the team fosters the enhancement of community mental health service affiliations and partnerships toward the goal of a complete service continuum for our patients including those with moderately severe-severe mental illness and dual diagnosed conditions
16. Works in a remote capacity with the ability to return to in-person practice in the future
Job Requisition #: R0002738
Hours: 40 Department: Winthrop Neighborhood Health
Practice Family Medicine Like It Should Be Practiced!
The East Boston Neighborhood Health Center (EBNHC) has a dynamic . . .
Family Physician
Job Requisition #: R0002738
Hours: 40 Department: Winthrop Neighborhood Health
Practice Family Medicine Like It Should Be Practiced!
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for a Family Medicine physician to join our organization. For over 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 6 years voted Boston Globe “Top Places to Work”.
We have a full time position for a Family Medicine Physician to provide full spectrum primary care at our Winthrop Site where we truly embrace team based care. This practice shares spaces with numerous specialists and Physical Therapy. As a large community health center EBNHC has many departments and therefore, family physicians have an opportunity to do some of their clinical time in Pediatric Urgent Care, Addiction Services or precepting Boston University Family Medicine Residents.
Some East Boston Neighborhood Health Center Facts
• Over 350,000 visits a year.
• 100,000 patients and growing in East Boston, Winthrop. South End, Chelsea, Revere, and Everett.
• $200M Organization Strong.
• Patients as diverse as the City we live in.
• 24/7/365 emergency department
• A leader in Addiction and HIV care
• A leading role in elderly care providing PACE (Program for All-Inclusive Care for the Elderly)
• Advanced technology with over 20 years of experience with Epic EHR.
• On-site lab & Radiology services to include CT (coming Fall 2021).
• Staff interpreters and integrated behavioral health services.
• On premise pharmacy
• On site specialists for consultation
We offer competitive compensation to include a favorable sign on bonus and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office supports the professional requirements of physicians.
The East Boston Neighborhood Health Center is currently seeking a full time general dentist to join the staff at our South End Community Health Center location. Position will involve providing dental services and care to panel of patients with a focus on the diagnosis and treatment of dental problems and upkeep of dental health.
Responsibilities include:
- Conducting dental examinations.
-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.
-Performing tooth extractions and filling cavities.
-Instructing dental hygienists and assistants.
-Performing prophylaxes and educating patients on proper dental care and hygiene.
-Supervising dental residents and students.
Requirements:
D.M.D. or D.D.S. degree from an accredited program
Board Certification in Dentistry with a minimum of
One year of practical experience
Full license to practice dentistry in MA.
We offer competitive compensation to include a favorable sign on bonus and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker
The Coding Lead is responsible for coordinating the coding function within all practice locations in accordance with the coding guidelines established by East Boston Neighborhood Health Center (EBNHC). This includes both Facility and Professional components. In addition, the Coding Lead will serve as a key resource for team members and provide guidance and education on Compliance issues. Will perform in-house audits to ensure diagnostic and procedural codes accurately reflect patient health status in accordance with standard CPT coding and compliance regulations. Responsible for coordination of EPIC charge review work queues as well as assisting with implementing policies and procedures.
Essential Duties & Responsibilities
Ensuring standards established by EBNHC related to coding staff productivity and accuracy targets are consistently met
Promoting and facilitating efficiency and effectiveness of coding related systems, including proper documentation
Ensuring timely charge capture for all services rendered
Maintain compliance with all CMS PACE Program Regulations and Standards
Assisting in the development and implementation of policies and procedures
Coordinating Coder/Provider Education and Communications
Qualifications and Requirements
AAPC Certification
RAF/HCC Coding Experience
2 years supervisory/leadership experience preferred
Experience interacting with physicians and other leadership regarding coding guidelines
Extensive knowledge of CPT and ICD-10 Coding across multiple medical specialties
Extensive knowledge of Revenue Codes, DRG Reimbursement methodologies, including familiarity with Medicare’s Outpatient Prospective Payment System (OPPS)
Competency in navigating patient billing software and electronic medical records, preferably on the Epic platform
Extensive knowledge of Anatomy and Physiology
Knowledge of medical documentation requirements and compliance guidelines.
Strong communication, both written and verbal, as well as ability to formally present to both large and small groups
Job Requisition #: R0001673
Hours: 40 Department: IT
The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work . . .
Senior Applications Analyst
Job Requisition #: R0001673
Hours: 40 Department: IT
The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The Analyst assists the Director of Applications in the evaluation, development and implementation of new computer systems and projects for the health center. He/She also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. The Senior Application Analyst manages assigned projects independently.
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Bilingual Spanish required.
Qualifications and Requirements
• Bachelor Degree • 1-2 years in a direct service role. Experience with and underserved population a plus • Strong second language skills. Spanish required. • Ability to multi task with strong organization and time management skills.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services. • Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier. • Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters. • Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments. • Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
As a Pharmacist, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Director of Pharmacy and in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management, oversight and operation of all aspects within your pharmacy. Primary tasks and duties will include workflow management, inventory management, loss prevention, patient safety and other duties assigned. Pharmacists will also be required to Identify needs and opportunities within the Pharmacy to improve and successfully implement solutions by leading your team to achieve specified goals. Following policies, regulatory procedures, HIPAA, OSHA are required.
Education
Bachelor of Science in Pharmacy or Pharm. D. degree
Active MA Pharmacist License without disciplinary
Experience
1-2 years of previous Pharmacist experience preferred
Skills and Knowledge
Time management and customer service skills
Motivated and team centered mindset
Leadership skills along with writing and computer skills
Responsible for successfully selling to and enrolling prospective participants in Neighborhood PACE. The Enrollment Sales Coordinator works directly with the prospective enrollee to ensure that the program benefits are well understood and that issues are resolved and needs met, resulting in a successful and timely enrollment. The Enrollment Sales Coordinator will “shepherd” the enrollee’s financial and clinical eligibilities through the specialist Neighborhood PACE departments.
Full-time position responsible for successfully selling to and enrolling prospective participants in Neighborhood PACE. The Enrollment Sales Coordinator works directly with the prospective enrollee to ensure that the program benefits are well understood and that issues are resolved and needs met, resulting in a successful and timely enrollment. The Enrollment Sales Coordinator will “shepherd” the enrollee’s financial and clinical eligibilities through the specialist Neighborhood PACE departments. Bachelor's degree in health related field, marketing, or public relations required. Will consider relevant experience for the right candidate. Must possess at least 5 years of experience in a role that involves marketing, call center, or similar activity within a health care environment. Bilingual Spanish skills preferred. Car is required.
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
EBNHC is looking for Pharmacists to help in our fight against COVID-19. We are looking for Full Time, Part Time and Per Diem . . .
Pharmacist Vaccinator
Job Requisition #: R0002773
Hours: 40 Department:
EBNHC is looking for Pharmacists to help in our fight against COVID-19. We are looking for Full Time, Part Time and Per Diem Pharmacists to give out our COVID-19 Vaccine to the public. The shifts are Monday-Friday, 8:00am-5:00pm, 4:00pm-9:00pm and 8:00am-8:00pm, with weekend rotations. Please be prepared to give us your availability, commitment and situation.
Education
Bachelor of Science in Pharmacy or Pharm. D. degree
Active MA Pharmacist License without disciplinary
Experience
1-2 years of previous Pharmacist experience preferred
Skills and Knowledge
Time management and customer service skills
Motivated and team centered mindset
Leadership skills along with writing and computer skills
The position involves a leadership role in the annual budget development process, monthly departmental P&L analysis, and monthly/quarterly budget re-forecasting and other areas of financial analysis. Regular participation in meetings with senior management and clinical leaders occurs in this position. Extensive and proactive interaction with Finance Department team members as well as teams throughout the EBNHC organization, is an essential requirement of this position.
Education
BS/BA in Accounting or Finance required. Masters Degree in Accounting or Finance is highly desirable
Experience
5+Years of experience in a Financial or Business Analyst role, preferably in a Healthcare environment.
Skills/Abilities
Excel, Access, PowerPoint & PeopleSoft
Very strong attention to detail
Solid problem solving ability
Excellent written and verbal communication skills
Strong analytical skills
Thorough understanding of Finance and Accounting
Excellent interpersonal skills
Flexible – able to work independently and within a group
Interest/Experience in health care business operations
The Accountant is responsible for the development and maintenance of accurate financial information for specific areas of the general ledger and financial statements. Will maintain accurate supporting details of the general ledger accounts and prepare and analyze detailed reconciliations of balance sheet accounts.
Essential Duties & Responsibilities:
Prepare and post journal entries by the closing date.
Provide detailed analyses and explanations of all transactions.
Perform monthly bank settlements and prepare listing of un-reconciled checks.
Generate and send invoice to vendors.
Correspond to other departments to ensure proper accounting for purchases and expenses.
Develop periodic reports for management.
Maintain the Fixed Asset and associated depreciation schedules; process monthly Fixed Asset General Journal entries; insure proper recording of new purchases and disposals.
Assist Finance Business management with month end and year end closing requirements.
Qualifications and Requirements:
Bachelor’s degree in accounting OR equivalent work experience in accounting environment at least 5 years’.
Strong analytical skills.
Thorough understanding of Finance and Accounting.
Attention to detail.
Excellent interpersonal skills.
Flexible – able to work independently and within a group.
Job Requisition #: R0002827
Hours: 40 Department: IT
The Business Intelligence Developer (BID) is part of the Information Technology (IT) Team that provides implementation and production . . .
Business Intelligence Developer
Job Requisition #: R0002827
Hours: 40 Department: IT
The Business Intelligence Developer (BID) is part of the Information Technology (IT) Team that provides implementation and production support services for the BI application. The BID is responsible for the maintenance and implementation of reporting projects throughout the health center and evaluates, designs and creates reporting contents leveraging Epic reporting suites but not limited to it.
The candidate will also support Microsoft SQL Server (Cogito Data Warehouse) Business Intelligence software, defining and creating dashboard reports for key Organizational indicators extracted from various databases.
Must possess the ability to work with business analysts and transform requests into robust report solutions. Extensive knowledge of Epic Cogito tools with strong SQL experience. Previous experience in a Healthcare environment a plus.
Education
Bachelor’s Degree or a Bachelor’s Degree equivalent in Computer Sciences, Information Technology, Business or a related field or with appropriate work experience.
Experience
Minimal 3 years’ experience working on technical report design BOE and Crystal Reports with strong SQL experience. Strong communication and project management experience required.
Previous experience in a Healthcare environment a plus.
Skills/Abilities
Excellent verbal and written communication skills.
Excellent customer relationship
Demonstrate leadership skills. Demonstrates excellent computer skills (in particular Crystal report writing and SQL) as well as the ability and desire to learn new applications quickly.
Ability to analyze business problems and logical decision making
Familiar with RDBMS, ERD, EDW and Data modeling concepts
Knowledge of process re-design, re-engineering.
Knowledge in a clinical or healthcare business area
Self-directed learner.
Proven organizational skills.
Ability to think creatively and to manage details.
The Marketing Analyst will support our marketing department, working closely with the Marketing Manager and the Director of Strategy. In this position, the analyst will be adept at conducting community needs assessments, developing reports and summarizing data. By creating and conducting the analysis of market data using combinations data sources, the analyst will artfully describe marketing opportunities within our catchment area and will recommend targeted cohorts for marketing campaigns. In conjunction with the Marketing Manager, the analyst will develop multi-modality strategies for marketing execution. This position will support the strategic goals and core values of the organization while imbuing the mission of our organization to our community and our patients. This role will require attention to detail and outstanding analytical abilities. In addition to supporting the marketing department, the analyst will spend 25% of his/her time in support of the initiatives of the Development Department.
Job Responsibilities
Prepare reports on findings while illustrating data with graphs and translating complex results into written texts that are clear and understandable
Devise and assess procedures and methods for data collection, including opinion polls, surveys, community needs assessments and questionnaires
Gather information on competitors, and conduct analysis on their marketing to thoroughly learn about the competition
Conduct research regarding marketing strategies and consumer opinions
Track and forecast trends in sales and marketing, and analyze in detail the data collected to provide management with thorough reports and results
Collect and analyze data regarding customer preferences, demographics, health habits and needs to better identify market potential and factors influencing health center demand
Measure the effectiveness of advertising, marketing and communications strategies
Job Skills & Qualifications
Required:
Bachelor’s degree in marketing or a related field
Excellent oral and written communication skills
Ability to multitask well
Strong background in Microsoft Word, Excel, PowerPoint
Maintenance Mechanic/Painter needed to perform a variety of patching and painting for all health center sites. Including the removal and re-installation of wall mounted / free standing furniture and equipment. Scope of work will entail patching and painting of walls ceilings, doors, windows and trim inside and out. Will assist with maintenance related work when required.. All mechanics will remain on call for emergencies. Evening hours required for painting. The schedule is Monday - Friday, Midnight-8:00am
Perform regular maintenance related duties along with general maintenance and repairs such as light bulb changes, minor plumbing, equipment maintenance, light construction, grounds keeping and housekeeping to all Health Center locations. Provide mechanical preventative maintenance on health center systems and equipment such as belt and filter changes. Assist Lead Mechanic and other mechanics on projects which would require assistance. Will remain on call twenty-four hours/day for any problems occurring during off-hours, on a rotated, bi-weekly basis. All mechanics will remain on call for emergencies.Schedule: Monday-Friday, 9:00 AM - 5:00 PM.
Position location is at our South End Community Health Center site.
Must have a valid driver's license and a good driving record. Copy of driver's records are required.
QUALIFICATIONS:
Technical training and/or at least three year’s experience as a maintenance person.
Basic knowledge of plumbing, H.V.A.C., carpentry, electricity and repairing equipment.
Good communication and organizational skills.
Ability to work independently.
Must have a valid driver’s license and good driving record.
Job Requisition #: R0002741
Department: Meals on Wheels
Per Diem drivers to fill vacation time
Home Delivered Driver Per Diem
Job Requisition #: R0002741
Department: Meals on Wheels
Per Diem drivers to fill vacation time
Per Diem position responsible for pick up and delivery of home delivered meals in an accurate, professional, and safe manner. Works in collaboration with food service department for timely delivery within our catchment areas: East Boston, Revere, Winthrop, Chelsea, and Everett. Valid driver's license and HS Diploma or GED required. Driving experience preferred. Will also be required to submit a true and attested driving record.
Job Requisition #: R0002812
Department: Meals on Wheels
Per Diem drivers to fill vacation time
Home Delivered Driver Per Diem
Job Requisition #: R0002812
Department: Meals on Wheels
Per Diem drivers to fill vacation time
Per Diem position responsible for pick up and delivery of home delivered meals in an accurate, professional, and safe manner. Works in collaboration with food service department for timely delivery within our catchment areas: East Boston, Revere, Winthrop, Chelsea, and Everett. HS Diploma or GED required. Driving experience preferred. Will also be required to submit a true and attested driving record.
Duties will include setting up and breaking down tents, tables, chairs, possible generator, electrical power, signage. Along with setting up containers for and disposing of trash. Will need to secure all supplies at the end of each Farmer's Market session. Heavy lifting involved.
Also may assist with other duties in the Maintenance Dept.
Qualifications and Requirements:
Good communication and organizational skills.
Ability to work independently and within a team environment.
Ability to make common sense decisions.
Ability to follow directions and follow up on work requests.
There’s a reason that EBNHC has been named to the Boston Globe's list of Top Places to Work — five times! Simply put, it's our team. Because you can't be a great place to work if you don't have a great team. To attract and retain superlative staff members, we nurture and maintain a supportive environment that reflects our mission and culture. That includes offering important benefits so that you can be your best inside and outside of work.
Medical & dental coverage
Life and disability insurance
Privileges at Boston Medical Center for providers
401(K) retirement plan
Educational assistance
Flexible spending & transportation accounts
Paid holidays, vacations, sick, and personal time
Generous staff development benefit
Excellent malpractice coverage
Designated Medical Staff Office for physician support
Free parking
And much more
JOIN US in truly making a positive impact in the neighborhoods and communities where we live and work.
One of the 1st centers
in MA to become MA PCMH
Prime Certified.
Staff interpreters &
Integrated Behavioral
Health services
Advance technology
& amazing support staff
Our Mission
is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, for all who live and work in East Boston and the surrounding communities.
Who We Are
Imagine yourself here.
As the leading health care provider and a cornerstone of the community, the East Boston Neighborhood Health Center provides a comprehensive system of services including primary and specialty care, a 24-hour Satellite Emergency Facility, two on-site pharmacies, and the comprehensive Neighborhood PACE plan for older adults, as well as innovative programs to help address the health and well-being of community members with specific needs, including HIV/AIDS, chronic diseases, children with multiple disabilities, and childhood obesity.
EBNHC opens our doors to patients from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
A passion for community unites and motivates us. If you feel this passion too,
See the current career opportunities