Everywhere you turn, you can feel it: Passion and commitment at the East Boston Neighborhood Health Center (EBNHC), the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why . . .
Customer Service Rep
Job Requisition #: R0000669
Department:
Opportunities for individuals to utilize superior customer service skills answering incoming calls in our Contact Center. Find out why EBNHC has been awarded a Top Place to Work by the Boston Globe 4 years in a row! HS Diploma/GED and prior customer service experience and bilingual Spanish fluency absolutely required!
Our Contact Center is right across the street from beautiful Revere Beach and conveniently located on the Blue Line Revere Beach T stop!
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you . . .
Coordinator Patient Access
Job Requisition #: R0002078
Hours: 40 Department:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual English/Spanish required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003084
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003084
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Family Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
Under the general direction of the patient financial services leadership team, the Billing Specialist III is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The Billing Specialist III works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed. Maintains production levels of claim appeals to comply with payor requirements. Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Essential Duties and Responsibilities:
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Maintain updated information as it pertains to assigned payors.
Qualifications and Requirements:
High School Diploma required.
Medical Billing Certification Preferred.
3 to 5 years experience in a medical billing/insurance office.
Excellent written and oral communication skills.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful.
Under the direction of the patient financial services leadership team, the Billing Specialist II is responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain production levels. The billing specialist II works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization.
Essential duties & Responsibilities:
Maintains production levels of pre-processed claims, resolving errors and edits to ensure claims are timely filed.
Maintains production levels of claim appeals to comply with payor requirements.
Maintains knowledge of specific billing codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates
Generates and submits claims based on payor preference as required.
Work along EBNHC PFS Leadership team with on various assigned payors as it pertains to submission and reimbursement of claims.
Qualifications and Requirements
High School Diploma required, advanced schooling preferred.
2-3 years experience in a medical billing/insurance office
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT, HCPCS, and ICD-9/10 coding
Job Requisition #: R0003164
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary in our South End Primary Care Department performs a wide variety of clerical and reception activities that support . . .
Practice Secretary
Job Requisition #: R0003164
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary in our South End Primary Care Department performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator. Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Full time position, Monday-Friday, 8:00-5:00pm with possible evening rotation.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0003195
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003195
Hours: 40 Department: Family Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Family Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately. Full Time position, Monday-Friday, 8:00-5:00pm with flexibility for evening shifts.
Job Description
Essential Duties and Responsibilities:
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Part-time position responsible for performing a wide variety of clerical patient registration activities that support the delivery of services to patients. Will work together with other practice staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. HS Diploma/GED and previous medical office experience required. Bilingual (English/Spanish) skills required. Schedule: Saturday/Sunday, 9:00 AM - 5:00 PM, and Thursday/Friday, 5:00 PM - 9:00 PM and will include holiday rotation.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Join our dedicated EBNHC team as a Patient Access Representative, awarded Top Places to Work by Boston Globe . . .
Patient Access Representative
Job Requisition #: R0003296
Hours: 40 Department:
Join our dedicated EBNHC team as a Patient Access Representative, awarded Top Places to Work by Boston Globe seven times and Forbes 2020 Best-in-State Employer in Mass!
Working in our COVID-19 Vaccination and Testing sites in East Boston, the Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines for pediatric through adult aged patients. Bilingual (English/Spanish) required and will be assessed. This is a temporary position in response to CDC recommendation that everyone ages 5 years and older be vaccinated against COVID-19. Schedule of operation is Monday- Saturday, with flexible day/evening/Saturday rotations.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Practice Secretary in Radiology performs all mammography tracking related activities for the Radiology department in accordance with MQSA. Responsibilities include appointment scheduling, film tracking, data entry and management of the mammography tracking database. The goal is to ensure that all mammogram results are processed in a timely manner and tracked until determination of benign or malignancy is made. The Practice Secretary will also perform patient registration related activities for the department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. Full time position (40 hours/week) Monday-Friday, 8:00-5:00pm
Education
High School Diploma or G.E.D.
Bilingual Spanish speaking skills required
Experience
One year as clerical/administrative experience, preferably in Radiology department or one year of customer service experience.
Previous experience in health insurance or medical setting preferred.
Skills/Abilities
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.
The Lead Billing Specialist assists the patient financial services leadership team with department workflows ensuring prompt resolution of accounts with adequate follow up and documentation. This position is responsible for supporting the billing team with all pre-processing claims and claim appeal work flows to comply with the various payor requirements and maintain a low backlog of work. The Lead Billing Specialist requires limited supervision, working as part of a team that is committed to EBNHC’s mission recognizing the work has a direct impact on the meeting sustainable financial levels for the organization. The position should meet level 1-3 billing specialist requirements allowing for substitution at any level in the billing department.
Essential duties & Responsibilities:
Assists leadership team with the daily staff activities which include claim processing and denial management. Review of self-pay activities.
Assists with appeal processes.
Assists with various production spreadsheets.
Assists with workflow design of claim processes.
By assignment: the daily reporting - ensuring that information is processed in a timely fashion.
Qualifications and Requirements:
High School Diploma required, advanced schooling preferred.
Five to six years of healthcare billing experience, specializing in MassHealth.
Understanding of Medical Billing, ICD and CPT coding, analytical and leadership ability, computer literacy, excellent interpersonal ability, attention to detail, organization, and a professional attitude.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. This is a per diem position that requires bilingual Spanish Speaking skills.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Amazing opportunity for a Lead Billing Specialist in Patient Accounts at EBNHC! The Lead Billing Specialist assists the patient financial services leadership team with department workflows ensuring prompt resolution of accounts with adequate follow up and documentation. This position is responsible for supporting the billing team with all pre-processing claims and claim appeal work flows to comply with the various payor requirements and maintain a low backlog of work. The Lead Billing Specialist requires limited supervision, working as part of a team that is committed to EBNHC’s mission recognizing the work has a direct impact on the meeting sustainable financial levels for the organization. The position should meet levels 1-3 billing specialist requirements allowing for substitution at any level in the billing department. Monday - Friday, 8:30 AM - 5:15 PM.
Essential duties & Responsibilities:
Assists leadership team with the daily staff activities which include claim processing and denial management. Review of self-pay activities.
Assists with appeal processes.
Assists with various production spreadsheets.
Assists with workflow design of claim processes.
By assignment: the daily reporting - ensuring that information is processed in a timely fashion.
Qualifications and Requirements:
High School Diploma required, advanced schooling preferred.
Five to six years of healthcare billing experience, specializing in MassHealth.
Understanding of Medical Billing, ICD and CPT coding, analytical and leadership ability, computer literacy, excellent interpersonal ability, attention to detail, organization, and a professional attitude.
Job Requisition #: R0003456
Hours: 24 Department: South End Addiction Services
The Peer Specialist Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team. The RC will provide . . .
Peer Specialist
Job Requisition #: R0003456
Hours: 24 Department: South End Addiction Services
The Peer Specialist Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team. The RC will provide community outreach and peer recovery support services to adult patients with substance use disorders (SUDs) and will assist patients in achieving sustained recovery as defined by each individual patient. The position will facilitate patient access to recovery-oriented SUD treatment, related resources, and community recovery groups. The RC will bridge the segmented treatment system into a more holistic care model by providing support across multiple systems and frameworks of care. The RC will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients. The RC should possess a thorough understanding of the steps to successful recovery, understanding of community culture to address the barriers to successful recovery, provide links to community resources, and to use straightforward, recovery-focused language free from clinical jargon. This position requires good organizational skills and the ability to work both independently and as part of a team. Regularly scheduled supervision will be shared with other health centers and nearby institutions. This role may require remote/telehealth work as well as back up to the Peer Specialist/Recovery Coach role in the South End Community Health Center location, as necessary.
• Engage adult OBAT/MAP patients in an outpatient setting and explain the role and services of recovery coach • Conduct outreach to the community in order to engage adults with SUDs while paying attention to possible safety risk for self, client, and colleagues • Provide appropriate recovery information, referrals, and linkages to help individual improve recovery and reduce risk behaviors, including but not limited to healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation, food pantries, and appropriate community resources • Help patient navigate the healthcare system and social service system; accompany patients to appointments, community organizations, recovery-oriented events, and meetings as needed • Facilitate and/or deliver preventative care to members according the guidelines deemed appropriate by clinical team leaders • Facilitate access to harm reduction services such as naloxone and sterile syringes • Help the patient locate recovery support groups • Use recovery strategies such as motivational interviewing, harm reduction, positive behavioral support techniques, limit setting, and strengths-based approaches to engagement in treatment • Develop and implement a wellness plan with patient in collaboration with colleagues, targeting adults struggling with SUDs and possibly mental health conditions • Use non-judgmental language that conveys caring and initiate trusting relationship with individuals and their support network • Build knowledge and share with patients information about specific health topics most relevant to the population being served • Communicate with outside facilities and community organizations when relevant to individual patients • Document encounters in the electronic medical record. • Collect patient information and outcomes through state and grant required documentation; schedule and maintain tracking for all data collection appointments and deadlines • Perform clerical duties including answering phones and checking voicemail for clinic, scheduling appointments, and providing reminder/follow-up calls as needed • Conform to health system standards of performance and conduct, including those pertaining to patient rights and privacy • Utilize organization standards as the basis for decision making • Perform other duties assigned or as necessary
SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:
• A High School diploma or GED required • Bilingual in Spanish and English strongly preferred • Lived experience with substance use disorders, with at least two-years sustained recovery. • Successful completion of a CCAR approved Recovery Coach Academy before hire, or the successful completion of a CCAR approved Recovery Coach Academy within 4 months of hire. • Certified Addiction Recovery Coach (CARC) certification required within first 12 months of employment • Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community • Demonstrated understanding of the multiple pathways approach to recovery from SUD (including Medication for Addiction Treatment as one) and willingness to embrace a patient-centered, patient-driven approach that recognizes an individual’s preferences and autonomy • Empathic understanding of patients, including the ability to assess multicultural needs, sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors • Expertise in establishing working relationships with patients, their families, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team • Ability to work in a fast paced, sometimes unpredictable environment • Demonstrated flexibility with client’s priorities, evolving needs, and goals • inclusive of organizational skills, critical thinking, and problem-solving abilities • Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research community resources independently and to access and enter data
This role may require remote/telehealth work as well as back up to the Peer Specialist/Recovery Coach role in the South End Community Health Center location, as necessary.
Job Requisition #: R0003471
Hours: 20 Department: South End Addiction Services
The Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team that supports a harm reduction model. . . .
Peer Specialist
Job Requisition #: R0003471
Hours: 20 Department: South End Addiction Services
The Recovery Coach (RC) is considered an essential, non-clinical member of the clinical care team that supports a harm reduction model. The RC will provide community outreach and peer recovery support services to adult patients with substance use disorders (SUDs) and will assist patients in achieving sustained recovery as defined by each individual patient. The position will facilitate patient access to recovery-oriented SUD treatment, related resources, and community recovery groups. The RC will bridge the segmented treatment system into a more holistic care model by providing support across multiple systems and frameworks of care. The RC will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients. The RC should possess a thorough understanding of the steps to successful recovery, understanding of community culture to address the barriers to successful recovery, provide links to community resources, and to use straightforward, recovery-focused language free from clinical jargon. This position requires good organizational skills and the ability to work both independently and as part of a team. Regularly scheduled supervision may be shared with other health centers and nearby institutions. Flexible schedule and hybrid schedule may be available following introductory period. May provide some backup coverage for East Boston location.
Education
A High School diploma or GED required
Experience
Bilingual in Spanish and English strongly preferred
Lived experience with substance use disorders, with at least two-years sustained recovery.
Successful completion of a CCAR approved Recovery Coach Academy before hire, or the successful completion of a CCAR approved Recovery Coach Academy within 4 months of hire.
Certified Addiction Recovery Coach (CARC) certification required within first 12 months of employment
Skills/Abilities
Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community
Empathic understanding of patients, including the ability to assess multicultural needs, sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors
Demonstrated flexibility with client’s priorities, evolving needs, and goals
inclusive of organizational skills, critical thinking, and problem-solving abilities
Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research community resources independently and to access and enter data
Seeking to hire a full-time Prior Authorization Specialist for high risk imaging referrals. Schedule and process all external specialty visits and cover other work queues as needed. Answer incoming calls and outreach patients Review in-basket messages in a timely manner. Process all incoming faxes and obtains prior authorizations required by insurances. Direct book imaging tests such as MRI, CT Scan, US. Push and fax all Cardiovascular and Nuclear Medicine procedures. Enters referral orders in RIS/ Physician Gateway and monitor scheduled appointments, cancellations, expirations, changes to referrals, and denied claims. Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations (Metal in body, Cardiac defibrillators, pace makers, medical history). Verifies in Physician Gateway/BMC EPIC that referral was received/uploaded. Educates patients on preps prior to procedures. Registers & updates registration for BMC and assists with non BMC when needed. Ensure proper exams/ conservative treatments have been done prior to approval to avoid Peer to Peers . Review orders (diagnosis and procedure match) and research chart extensively prior to obtaining PA to assure proper clinical information is being provided to insurances for approval. Works with members, providers and key departments to promote an understanding of Prior Authorization requirements and processes. Coordinates resolution of escalated member or provider inquiries as related to Prior Authorization. Schedule is Monday – Friday, 8:00 A – 5:00 PM.
Position requirements:
High School Diploma (or equivalent), Associate Degree in health administration, allied health preferred
Minimum of 2 years working in healthcare environment with a focus on insurance verification & eligibility and referral processing. Experience working in diagnostic imaging highly preferred.
Knowledge of CPT, IDC-9/10 Codes
Knowledge of extensive medical terminology and coding
Job Requisition #: R0003520
Hours: 36.25 Department: Medical Records
Summary: Duties:
The Release of Information Specialist in our Medical Records Department processes release of medical record . . .
Release of Information Spec
Job Requisition #: R0003520
Hours: 36.25 Department: Medical Records
Summary: Duties:
The Release of Information Specialist in our Medical Records Department processes release of medical record information requests from patients and other requestors, making sure all state and federal laws and the Medical Record Department’s release of information policies and procedures are processed in a timely and accurate manner with 100% accuracy. Strong communication skills required, with ability to read, write, and speak in both English and Spanish. Schedule Monday – Friday, 8:30 AM – 4:30 PM.
Essential Duties and Responsibilities:
Reviews requests to determine validity of authorization.
Reviews medical records in regard to request received to determine if authorization valid.
Opens mail and logs in requests.
Assists patients in completing authorizations for release of information
Qualifications and Requirements:
High School Diploma/GED required
Knowledge of medical record and release of information procedures at a level generally acquired during one year of experience in a medical record department release of information area
Strong communication skills required, with ability to read, write, and speak in both English and Spanish
Intermediate computer skills and ability to utilize other office equipment
Ability to prioritize tasks in a dynamic environment with multiple demands
Ability to establish and maintain effective working relationships with coworkers and customers
Job Requisition #: R0003544
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003544
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
Job Requisition #: R0003545
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003545
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Referral Coordinator role with remote option after completing orientation period.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
The appointment and referral coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
EBNHC is seeking a dynamic Community Engagement & Outreach Coordinator. We are looking for a self-motivated, community oriented, and thoughtful professional for activating community engagement & health equity campaigns in EBNHCs service areas.
As a Community Engagement & Outreach Coordinator, you support EBNHCs mission by engaging community organizations, forging relationships with vital stakeholder tackling social determinants of health in their respective spaces, and ensuring EBNHC is a participatory voice all matters related to community health equity efforts.
This position will be supervised by the Community Engagement Supervisor. The ideal candidate will be bilingual, have 1-3 years of experience in people-facing and/or project-based work, and/or volunteer management. Advocacy/organizing is a plus (including work as a volunteer in your community or related).
Duties and Responsibilities (these duties are a general summary and not all-inclusive):
planning community events, as presenting useful information and resources to the community.
initiating, building and sustaining strong, diversified relationships in order to promote the health and well-being of residents in our communities.
Using a variety of tools and tactics, you will foster connections between health care, social services, and the community, by provide culturally appropriate health education, resources, and support.
You will connect with patients and community members on the EBNHC campus, in the community, or in their homes.
Job Requisition #: R0003586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003586
Hours: 40 Department: South End Washington Primary Care
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The primary responsibility of the Patient Access Coordinator is to actively coordinate and direct the patient flow upon arrival within the department according to the policies and procedures of the Patient Services Department’s triage process. The individual in this position will be able to serve as a liaison between patients and clinical staff, Security staff, Patient Services staff, and Registration staff. The Patient Access Coordinator is also responsible for directing patients to the appropriate departments within the health center.
The Patient Access Coordinator displays initiative, superb judgment, and outstanding customer service and communication skills with patients. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission also required. Patient Services is a team of staff with high profile roles, and is most often the first person a new patient to the health center interacts with.
The scope of a Patient Access Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Access Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
EBNHC is seeking to hire a bilingual Patient Access Representative (PAR) who has excellent customer service skills. The PAR performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff. PAR reports to the Operations Manager and works together with the pediatric staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. They perform all patient registration-related activities, scheduling of appointments, external appointments and answering of telephones This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the Pediatric Department. The PAR will efficiently and professionally manage the telephone service, both incoming and outgoing calls an average of 400 calls per day for the department They will promote excellent customer service skills to ensure quality services for both internal and external customers of the Department . Monday-Friday 8am-5pm
Job Requisition #: R0003612
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003612
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003615
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003615
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003661
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team within the Department in servicing patients by keeping the patient record up to date. . . .
Clinical Support Specialist
Job Requisition #: R0003661
Hours: 40 Department: Adult Medicine
A Clinical Support Specialist assist the team within the Department in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum, outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated. Bilingual (English/Spanish) skills required.
Essential Duties and Responsibilities:
Responsible for chart preparation for hospital follow-up and establish care visits. Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available.Completes initial review of outside records and updates EPIC as appropriate.
Assists with forms, letters, prior authorizations, and other clinical paperwork as directed by providers. Ensures all necessary documents and charts are available.
Is able to navigate EPIC to ensure that each individual chart is updated.Incorporates all pertinent outside data to complete the chart.Updates health maintenance, problem list, immunizations and care teams,
Education & Requirements:
High School Diploma, secretarial courses preferred.
Under the direct supervision of the Patient Financial Services Director, the Payment Poster/EDI Specialist is responsible for the accurate and timely processing and posting of all incoming payments and rejections of payment from insurance companies, patients, and third party payers to customer accounts. This position verifies and researches account information, making adjustments as necessary to ensure proper filing of supplemental claims to insurance companies. The staff in this position works closely with other EBNHC Departments and financial institutions to assure proper manual and electronic posting of payments and rejections for cash balancing. There are other clerical tasks which may be assigned.
Education
High school Diploma or equivalent.
Experience
2-3 years’ experience in a medical billing/insurance office
Excellent written and oral communication skills
Working knowledge of insurance rules and regulations
Strong organizational skills and effective interpersonal skills
Excellent oral and written communication skills.
Proficiency in PC software (i.e database)
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful
Ability to solve problems effectively
Skills/Abilities
Accurately and timely posting of high volume payments and adjustments to patient accounts
Ability to reconcile batch entries and deposits
Great math, data entry, and computer skills required
Previous experience with medical billing field is helpful
Under the general direction of the patient financial services leadership team, the Billing Specialist I is an entry level position responsible for researching and resolving pre-processing errors and edits to ensure that claims are filed timely. For the accurate and timely processing of claim appeals to comply with the various payor requirements and maintain a low backlog of work. The billing specialist I works as part of a team that is committed to EBNHC’s mission and recognizes that this work has a direct impact on the meeting sustainable financial levels for the organization. Monday - Friday Schedule.
Essential Duties & Responsibilities
Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.
Maintains backlog of work that is consistent with levels established by PFS leadership team, including use of EPIC work queues.
Maintains knowledge of medical and dental codes consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.
Communicates with leadership and team members about work flow status and helps ensure that deadlines are being met. Reads and understands assigned third party payor reimbursement regulations and updates.
Generates and submits insurance billing claims based on payor preference as required.
Analyzes payment denials for possible re-submission of unpaid claims.
Work along EBNHC PFS Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.
Qualifications & Requirements:
High School/GED Required.
Up to one year experience working in a medical billing/insurance office.
Working knowledge of insurance rules and regulations.
Strong organizational skills and effective interpersonal skills.
Proficiency in PC software (i.e. database).
Knowledge of medical terminology, CPT-4 and ICD-9/10 coding preferred.
Job Requisition #: R0003684
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003684
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003685
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003685
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Additional Job Description
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003693
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the Family Medicine team in servicing patients by keeping the patient record up to date. They . . .
Clinical Support Specialist
Job Requisition #: R0003693
Hours: 40 Department: Family Medicine
A Clinical Support Specialist assist the Family Medicine team in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated. Schedule is Monday - Friday.
Education
High School Diploma required, secretarial courses preferred.
Experience
Five years in a health care setting. General knowledge of medical terminology.
Skills/Abilities
Proficient MA office skills, EPIC experience preferred.
Job Requisition #: R0003698
Hours: 40 Department: Family Medicine
A Practice Secretary in our dynamic Family Medicine Department performs a wide variety of clerical and reception activities that . . .
Practice Secretary
Job Requisition #: R0003698
Hours: 40 Department: Family Medicine
A Practice Secretary in our dynamic Family Medicine Department performs a wide variety of clerical and reception activities that support the delivery of services to patients.Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately. Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed. Responsible for early am chart preparation and other opening/closing procedures.Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Full Time position, Monday-Friday, 8:00-5:00pm with flexibility for evening shifts.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC. Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
·The scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
· Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan. Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
· Thoroughly and concisely completes applications for eligibility in a timely manner. Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received. Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc .
Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.
Are you an admin looking to work a temporary position this summer? We are hiring! A Practice Secretary in our Family Medicine . . .
Practice Secretary
Job Requisition #: R0003740
Hours: 40 Department:
Are you an admin looking to work a temporary position this summer? We are hiring! A Practice Secretary in our Family Medicine Department performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. This is a direct temporary, or temp to hire position, Monday - Friday, 8:00 AM - 5:00 PM. Bilingual (English/Spanish) required. Regular full-time positions are also available.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Job Requisition #: R0003757
Department: Emergency Department
The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow . . .
Clerical Associate
Job Requisition #: R0003757
Department: Emergency Department
The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.
Essential Duties and Responsibilities:
Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Qualifications and Requirements:
High School Diploma or G.E.D.
At least six (6) months in customer service or an office.
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment.
The Patient Access Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. Monday-Friday 8 AM-5 PM. Bilingual Spanish required.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003790
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003790
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Wonderful career ladder opportunity!
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003796
Hours: 40 Department: Contact Center
Job Profile Summary
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and . . .
Customer Service Rep II
Job Requisition #: R0003796
Hours: 40 Department: Contact Center
Job Profile Summary
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis. Excellent Career ladder job!
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003799
Hours: 40 Department: Family Medicine
EBNHC is seeking a dynamic Practice Secretary for our Family Medicine Department! A Practice Secretary performs a wide variety of . . .
Practice Secretary
Job Requisition #: R0003799
Hours: 40 Department: Family Medicine
EBNHC is seeking a dynamic Practice Secretary for our Family Medicine Department! A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Responsible for early am chart preparation and other opening/closing procedures. Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Practice Secretaries report to a Clinical Coordinator.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
The Appointment and Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion. Bilingual skills required.
Job Description
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology
Job Requisition #: R0003809
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003809
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003815
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003815
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003818
Hours: 40 Department: South End Washington Behavioral Health
The Administrative Assistant is an essential member of the South End Behavioral Health Department Support Team. Under the direction o . . .
Administrative Assistant
Job Requisition #: R0003818
Hours: 40 Department: South End Washington Behavioral Health
The Administrative Assistant is an essential member of the South End Behavioral Health Department Support Team. Under the direction o the Clinical Director and the Program Operations Supervisor will perform a wide variety of administrative, secretarial and clerical functions to support the delivery of services. Full time position, Mondays-Fridays 8:00am to 5:00pm.
Essential Duties and Responsibilities:
Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Exhibit the ability to organize and prioritize assigned work effectively in a self-directed and self-motivated manner.
Demonstrates ability to multi task.
Inquire, listen willingly, seek assistance when necessary, to understand patients and EBNHC staff in order to meet their specific, and attainable, needs 100% of the time.
Enters requested follow-up appointments upon check-out.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage provider’s appointments and to communicate by e-mail or staff message.
Manage On-Call cellphones (track and keep charged).
Sort out faxes and incoming mail.
Monitors and responds to the MHClerical in-basket pool.
Respond to Hospital f/u telephone encounters.
Triage in-basket messages for the BH department.
Schedule follow up appointments for patients requesting refills.
Order office supplies.
Submit IT or Facilities requests orders.
and other project assignments.
Qualifications and Requirements:
High School diploma/GED plus some business school training preferred.
A minimum of three years related business experience.
The Primary Care Connector (PCC) will have the unique opportunity to make a profound impact on the lives of underserved individuals and families acting as an extension of the clinical team. The PCC will actively engage patients living with complex and/or chronic medical and behavioral health conditions in their care through outreach, education, and engagement in preventative cancer screenings as well as screening patients for SDoH needs, identifying appropriate support services and navigating access barriers.
Qualifications:
Must be 18 years or older
Must be a US Citizen, US National, or Permanent Resident
Bachelor Degree preferred, Associates Degree considered
Spanish language proficiency
Experience with or interest in service and community engagement
Ability to balance service commitment with other family/work/school/community commitments in a sustainable way.
Working knowledge of Microsoft Office products (Excel, Word, Power Point)
Curiosity about a wide range of health-related problems and issues
Comfortable working with diverse populations and individuals with a wide range of cultural backgrounds
Ability to work in a fast-paced environment both independently and as part of a team.
Strong organizational and problem solving skills; is proactive yet knows when to seek consultation
Excellent verbal and written communication skills; ability to modify content depending on the audience, ability to maintain accurate records
Must be willing to undergo a National Service Criminal History Check, including screenings through the National Sex Offender Public Website, a name-based search of the statewide criminal history registry both in Massachusetts and your state of residence upon application to our program (if not Massachusetts), and a fingerprint based FBI check.
*Eligibility to serve is contingent on the results of this screening
Member Schedule
Monday – Friday 8:30-5:00
Follow EBNHC holiday schedule EXCEPT: will serve on Martin Luther King Day
Job Requisition #: R0003825
Hours: 40 Department: Adult Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to . . .
Practice Secretary
Job Requisition #: R0003825
Hours: 40 Department: Adult Medicine
A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator. Schedule is Monday-Friday, 8:00am-5:00pm with evening rotations
Education
High School Diploma or G.E.D.
Experience
At least one year in a medical office setting.
Skills/Abilities
Demonstrated personal computer skills in a Windows environment required.
Job Requisition #: R0003826
Hours: 40 Department: South End Vision Center
Are you looking forward to reaching the next step on your career ladder? Are you seeking a position where you can use your motivation, . . .
Operations Coordinator
Job Requisition #: R0003826
Hours: 40 Department: South End Vision Center
Are you looking forward to reaching the next step on your career ladder? Are you seeking a position where you can use your motivation, superb judgment, and outstanding customer service skills? The Operations Coordinator in our South End Vision Department works with the Clinical Director, providers, and other staff to facilitate optimal patient care by developing and implementing systems that best meet the needs of the patient and the staff. In this role, you will oversee the department’s daily workflow including provider schedules, canceling/rescheduling patients, taking patient/provider calls, managing incoming and outgoing referrals. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission required. Training will be provided, as well as exceptional benefits! Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Bilingual (English/Spanish) required.
Essential Duties and Responsibilities
Assist with the check in/out daily workflows.
Serves as a strong and positive role model for all PAR staff.
Interacts with patients and other staff members with courtesy, concern, respect, and sensitivity. Understands and practices the A.C.E. model by consistently demonstrating superior customer services to all internal and external customers.
Edits patient demographic, insurance, and account information. Consistently pays close attention to detail to be sure EPIC reflects the most accurate and up to date information and is able to recognize discrepancies or other issues needing to be addressed. Enters clear and accurate notes into EPIC.
Qualifications and Requirements
High School Diploma or G.E.D.
Vocational/technical training beyond high school in office management specific to medical office training.
One year experience in a health care setting , telephone skills, knowledge of different insurance’s, appointment scheduling, and ability to multi-task.
Computer skills. Working knowledge of different types of insurance’s. The ability to work independently in fast paced environment performing multiple tasks simultaneously. : Excellent communication and problem solving skills.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0003827
Hours: 40 Department: PACE Center
Supports the PACE Interdisciplinary Team and in the efficient daily operation of the PACE program.
PACE Secretary
Job Requisition #: R0003827
Hours: 40 Department: PACE Center
Supports the PACE Interdisciplinary Team and in the efficient daily operation of the PACE program.
Responsible for ensuring completion of scheduling and general reception tasks to ensure the smooth functioning of the PACE center. Main duties include greeting, scheduling, data entry, telephone triage, maintenance of medical records, supply ordering and environmental duties in support of the PACE site.
HS Diploma/GED required
One to two years administrative experience in a medical setting required
Ability to work well in a fast-paced, multi-functional environment.
Seeking to hire a Coordinator of Patent Access (PAC) in our South End location, at 1601 Washington Street. Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.
Essential duties and responsibilities
Appropriately schedules, cancels, and or reschedules appointments for multiple departments
Appropriately creates telephone and refill encounters and routes to the appropriate pools
Appropriate create COVID lab orders in Epic and create negative test result letters as needed
Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed
Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
Follows the check in/registration guidelines
Monitors waiting rooms when covering Registration
Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma
Qualifications and requirements:
Bilingual in English and Spanish required.
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.
One year of customer service experience previous experience in health insurance or medical setting strongly preferred.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003888
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003888
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Job Requisition #: R0003889
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003889
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
The Appointment and Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing . . .
Coordinator Appointment & Referrals
Job Requisition #: R0003923
Hours: 40 Department:
The Appointment and Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information. Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.
Essential Duties & Responsibilities:
Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
Ensure complete and accurate registration, including patient demographic and current insurance information via EBNHC EMR and BMC EMR.
Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
Confirms patient participation in health plan to ensure prior approval requirements are met.
Review details and expectations about referral with patients.
Coordinate and schedule patient’s appointments to specialist providers.
Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
Remind patients of scheduled appointments via mail or phone.
Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.
Qualifications & Requirements:
HS/GED Required.
Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
Ability to understand and interprets various managed care insurance benefits and guidelines.
Knowledge of, and experience with medical terminology
Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.
Job Requisition #: R0003932
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of . . .
Customer Service Rep II
Job Requisition #: R0003932
Hours: 40 Department: Contact Center
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
We are seeking to hire a Coordinator of Patient Access for a part time, evening role. As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines .Bilingual (English/Spanish) required. Schedule is Monday - Friday 6 p.m. - 12 a.m.
Essential Duties and Responsibilities:
Check-out appointments and create follow up visits or recalls.
Book, cancel and/or reschedule appointments as needed for patients walking in.
Answer Phones.
Document clear and concise telephone encounters or RX refill request and route appropriately.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Are you an Ultrasonographer seeking to work on Saturdays? The weekend Ultrasonographer at EBNHC will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of sterile technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced. Graduate of an accredited school of Diagnostic Medical Sonography. RDMS registration in force and in good standing. 7:30 AM - 5:00 PM.
Education
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
Experience
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
Some vascular is a plus.
RDMS registration in force and in good standing.
Skills/Abilities
Strong organizational skills, Diplomacy, Tact, Team player
Strong interpersonal skills, Ability to prioritize assignments
Ability to make decisions in fast paced high stress situations, Attention to detail and accuracy
Ability to work with pediatric, geriatric and language challenged patients
Strong working knowledge of the field of Ultrasonography
Strong technical knowledge in utilizing Ultrasound equipment and ancillary imaging devices.
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule: Saturday, 7:30 AM - 3:30 PM.
Essential Duties & Responsibilities:
• Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines. • • Produces copies of Radiographic & Mammographic images as needed, of film or CD.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
• Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.
Qualifications and Requirements: • Graduate of the AMA Approved Radiologic Technology training Program. • Associates Degree is strongly desired. • ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography. • Certification and clinical experience in Mammography. • CPR Certified and ability to maintain on an annual basis.
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
Physical Therapist
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Compensation: Exempt
Benefit-eligible . . .
Physical Therapist
Job Requisition #: R0002793
Hours: 40 Department: PACE Rehabilitation
Physical Therapist
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Compensation: Exempt
Benefit-eligible position
A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts as a consultant to the program for rehabilitative component and participates as a member of the Interdisciplinary team. Responsible for initial Physical therapy evaluations, reassessments, home visits and the development of a treatment plan which is consistent with participant needs. Evaluates the physical and functional status of each participant.
Essential Duties & Responsibilities:
Provides and / or supervises the individual PT treatment of participants.
Provides clinical supervision to the Physical Therapy Assistants and rehabilitative aides.
Effectively documents in the EMR.Completes documentation in a timely manner.
Qualifications and Requirements:
Requires Valid Massachusetts license certified by the American Physical Therapy Association
Experience working with frail elderly or chronically ill persons
Job Requisition #: R0002890
Hours: 38 Department: South End Washington Women's Health
The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and infant health promotion, the . . .
Case Manager
Job Requisition #: R0002890
Hours: 38 Department: South End Washington Women's Health
The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and infant health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery and health systems improvement opportunities, and the network of Boston-based social services. The Family Partner will focus on partnering with mothers during the first two years of their child’s life to strengthen their connection to health care and support them in achieving their individual and family-level goals.
Education
High School Diploma Required
Experience
Experience working as a case manager/patient navigator/community health worker strongly preferred
Experience in a clinical setting a plus
Demonstrated commitment to impacting the social determinants of health.
Bilingual (Spanish/English) required
Computer and data management proficiency.
Skills/Abilities
Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
Candidate must be able to thrive in a fast-paced environment, in which the Family Partner works as a critical member of a multi-program initiative.
Excellent communication and organization skills, attention to detail
Ability to work in multiple settings, e.g. BWH, community sites, community health centers.
Knowledge of and passion for maternal and child health equity including content in breastfeeding, sexual and reproductive health, perinatal mental health, and domestic violence.
Strong ability to work with diverse, multi-cultural populations
Experience providing breastfeeding education and/or support a plus
Knowledge of Boston communities and local community resources a plus
Mastery of concepts and frameworks related to health disparities a plus
Job Requisition #: R0003187
Hours: 40 Department: PACE Rehabilitation
Physical Therapy Assistants are licensed clinical staff who work with the Interdisciplinary team ( IDT) at each PACE Center and carry . . .
Physical Therapy Assistant
Job Requisition #: R0003187
Hours: 40 Department: PACE Rehabilitation
Physical Therapy Assistants are licensed clinical staff who work with the Interdisciplinary team ( IDT) at each PACE Center and carry out treatment plans as designed by a physical therapist. PTA’s function within the scope of practice as regulated in the state of Massachusetts PTA’s are responsible for maintaining the rehab gym, and equipment ordering. They provide direct supervision to rehabilitation aides and are required to document their findings and treatments in the EMR and to, communicate their findings to the Physical Therapist and the IDT, PTAs should be comfortable addressing team and family issues concerning rehabilitation.
Essential Duties and Responsibilities
Demonstrates good background knowledge of medical information. Able to identify medical concerns from the EMR (Electric Medical Record or paper chart) or from patient presentation, which would limit execution of treatment plan.
Is able to discuss and explain the results of the Physical Therapy Evaluation as documented in the EMR.
Is able to execute treatment plans as directed by PT (Registered Physical Therapist) in the initial assessment.
Performs measurement skills correctly and logical sequence and in appropriate depth (manual muscle testing, goiniometry, balance, etc.)
Recognizes and discusses the need to modify skills appropriately to take into consideration the patient’s age, goals, and cultural background.
Is able to discuss and describe with the Physical Therapist the patient’s overall status and implications for PT including: Modifications of patient goals, treatment plan that reflects understanding of the total patient’s needs, discharge and equipment needs.
Performs the treatment techniques required for patient care and identifies patient response to treatment.
Qualifications and Requirements
HS Diploma/GED required
Graduate of an accredited school of Physical Therapy Assistant program. Licensed as a Physical Therapy Assistant in the state of Massachusetts. CPR required.
Must possess one year of working as a physical therapy assistant with a geriatric population. Experience with computers a must and with electronic medical records a plus and EpicCare.
Must have good communication skills. Be able to effectively contribute in a team directed approach to medical management of a frail elder population.
Must be able to carry out treatment plans as designed by Physical Therapist. Have good organizational and time management skill set with the ability to change direction and plans quickly to meet the needs of the participant.
Job Requisition #: R0003255
Hours: 40 Department: PACE Community Care
Temporary full time MSW/LCSW PACE Social Worker position at Neighborhood PACE - Join East Boston Neighborhood Health Center’s PACE . . .
Temporary Full Time PACE Social Worker (LCSW)
Job Requisition #: R0003255
Hours: 40 Department: PACE Community Care
Temporary full time MSW/LCSW PACE Social Worker position at Neighborhood PACE - Join East Boston Neighborhood Health Center’s PACE program where the Social Work role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling and therapy, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Clinical Social Worker (LCSW). Bilingual (English/Spanish) preferred. Car required.
Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.
Completes initial psychosocial assessments and contributes to the plan of care by recognizing and articulating the way Neighborhood PACE, the participant and caregivers can meet, maintain or enhance a participant’s level of functioning in the community.
Completes annual and biannual assessments of all participants on his/her panel, and contributes to the social work section of the IDT care plan.
Participates actively as part of an Interdisciplinary team, sharing Initial and Biannual psychosocial assessments and contributes to clinical discussions.
Writes and follows up on stated treatment interventions reflected in the IDT care plan. Coordinates interventions with other providers and members of the IDT to support participants’ mental health and achieving their goals, consistent with PACE policies and procedures.
Develops and leads activities, which demonstrate areas of clinical expertise. Able to provide psychotherapy, family support, supportive counseling, and psychoeducation to participants and their caregivers. May also provide group counseling, end-of-life care, case management, and/or supervision of social work interns. Demonstrates knowledge by participating in appropriate trainings and seminars and applying new learning to the SW role in PACE.
Coordinates and demonstrates a leadership role in family meetings.
Demonstrates ability to perform risk assessment and crisis intervention.
Assists team in obtaining bed for participants needing long term or short term skilled nursing facility placement.
Coordinates admissions and discharges for participants in need of psychiatric hospitalization.
Serves the role of participant and family advocate by clarifying and representing the participant’s voice and perspective to the team and other community providers. Evidenced by active participation in all clinical meetings.
Demonstrates fluency in the use of the electronic medical record, able to keep progress notes comprehensive and current.
The Mammographer is expected to perform high quality Mammographic images. This shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule is Monday, Wednesday, Thursday, Friday, 8:00-5:00pm and Saturday 7:30-4:30pm
.
Education
Graduate of the AMA Approved school of Radiologic Technology.
ARRT and State of Massachusetts registered in good standing, both in Radiography and Mammography.
Certification and clinical experience in Mammography.
CPR Certified and ability to maintain on an annual basis.
Experience
1 – 3 years experience in the field of Radiology, including 1 year performing mammograms.
Ability to assimilate changes in technical Radiographic settings.
Skills/Abilities
Ability to prioritize assignments.
Excellent interpersonal skills.
Team player.
Attention to detail and accuracy.
Ability to make decisions in high volume environment
.Technical skills in the fields of Radiology and Mammography.
Are you a Physical Therapist looking for a rewarding temporary job? Join our Neighorhood PACE team as a Physical Therapist for our . . .
Physical Therapist
Job Requisition #: R0003535
Hours: 40 Department:
Are you a Physical Therapist looking for a rewarding temporary job? Join our Neighorhood PACE team as a Physical Therapist for our Revere PACE Center. A Physical Therapist provides and/or supervises physical therapy treatment for Neighborhood PACE participants, ages 55-100+ years. Acts as consultant to the program for rehabilitative component and participates as a member of the Interdisciplinary team. Full-time job openings are available.
Essential Duties & Responsibilities:
Responsible for initial Physical therapy evaluations, reassessments and the development of a treatment plan which is consistent with participant needs.
Evaluates the physical and functional status of each participant.
Provides and / or supervises the individual PT treatment of participants.
Provides clinical supervision to the Physical Therapy Assistants and rehabilitative aides.
Acts as an advisor to the Recreation staff in planning and implementing the physical activity program for participants.
Qualifications and Requirements:
Requires Valid Massachusetts license certified by the American Physical Therapy Association
Experience working with frail elderly or chronically ill persons
Job Requisition #: R0003543
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
Behavioral Health Clinician
Job Requisition #: R0003543
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
BH Clinician
Job Requisition #: R0003548
Hours: 40 Department:
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Behavioral Health Clinician South End Community Health Center
Job Requisition #: R0003592
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care . . .
Behavioral Health Clinician South End Community Health Center
Job Requisition #: R0003592
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Prefer minimum of 2 years relevant post-graduate experiencey in a community health, mental health or hospital setting. New graduates encouraged to apply.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Behavioral Health Clinician/ South End Community Health Center
Job Requisition #: R0003593
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for . . .
Behavioral Health Clinician/ South End Community Health Center
Job Requisition #: R0003593
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Prefer minimum of 2 years relevant post-graduate experience in community health, mental health or hospital setting. New graduates encouraged to apply.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Behavioral Health Clinician/South End Community Health Center
Job Requisition #: R0003594
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for . . .
Behavioral Health Clinician/South End Community Health Center
Job Requisition #: R0003594
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician at South End Community Health Center provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Prefer minimum of 2 years relevant post-graduate experience, in community health, mental health or hospital setting. New graduates encouraged to apply.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
The Ultrasonographer will be responsible for performing high Quality Sonographic examinations in consort with the Radiologist. Some of these exams may require the use of High Level Disinfection technique. In addition to the technical aspects of the position, the Ultrasonographer is responsible for Quality Improvement activities and Quality Control of the Sonograms produced. 31.5 hours/week with flexible schedule. Will include days, evenings, nights and weekend rotations.
Essential Duties & Responsibilities:
Performs Diagnostic Sonographic examinations as directed by the requesting physician under the guidance of the on-site Radiologist.
Coordinates Sonograms requested with other Radiology Examinations according to patient’s needs.
Assists the Radiologist in performing invasive Ultrasound studies using High Level Disinfection technique and Standard Precautions.
Responsible for making adjustments to the schedule to accommodate emergent exams.
Maintains all probes and patient care equipment in good working order following all manufactures’ recommendations and all Health Centers approved cleaning or disinfecting procedures.
Recommends service of equipment as needed.
Qualifications & Requirements:
HS Diploma or GED required.
Graduate of an accredited school of Diagnostic Medical Sonography.
3-5 years experience in a high paced environment.
Experience in Abdominal, Fetal and small parts Sonography.
Graduate of the AMA Approved Radiologic Technology Training . . .
Radiology Tech
Job Requisition #: R0003733
Department: Radiology
Qualifications and Requirements:
Graduate of the AMA Approved Radiologic Technology Training Program.
Associates Degree is strongly desired.
Clinical hours sufficient to sit for the ARRT Examination.
Licensed by the state of Massachusetts in Radiography.
CPR Certified and ability maintain on an annual basis.
1 - 3 years’ experience in a high volume environment performing diagnostic radiographic examination.
Good working knowledge in the field of Radiology.
The Radiologic Technologist/Emergency Department/Laboratory Technologist is expected to produce high quality Radiographic images under the guidance of the Radiology Supervisor and BMC Radiologists. These images shall be produced in a manner consistent with safe technique as well as standard precautions.This is a per-diem position for coverage as needed.
Essential Duties & Responsibilities:
Performs Diagnostic Radiographic examination following department protocol and utilizing technical factors to ensure the highest quality result head and neck studies, chest studies, spine and pelvis, upper extremity, lower extremity, abdomen, and pediatric studies.
Produces copies of Radiographic images as needed.
Follows Radiation safety procedures on all exams keeping them ALARA.
Appropriately utilizes shields to reduce exposure to patient.
Sets technical factors to reduce patient exposure and produce high quality films.
Uses sterile technique if required and follows standard precautions.
Demonstrates the knowledge and skills necessary to communicate with all the age groups we serve.
Prepares patients for the exam by explaining the exam procedure in a kind, respectful manner.An interpreter will be utilized as needed.
Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
Job Requisition #: R0003759
Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the Social Work role is engaging with every day offering exciting . . .
PACE Social Worker
Job Requisition #: R0003759
Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the Social Work role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW). Bilingual (English/Spanish) preferred. Reliable transportation required.
Essential Duties and Responsibilities:
Responsible for intake and enrollment, including ability to administer a complete psychosocial assessment and identify factors that impact upon the participant’s current level of functioning.
Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE and family can meet, maintain or enhance a potential participant’s level of functioning in the community.
Coordinates, and demonstrates a leadership role in family meetings evidenced by the ability to restate important themes and articulate conclusions or next steps.
Participates actively as part of an Interdisciplinary team. Sharing Initial and Bi-annual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan.
Develops and leads activities, which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, individual counseling, end-of-life care, supervision of social work interns, and/or case presentation at the Ethics Committee. Demonstrates knowledge by participating and attending appropriate workshops and seminars and applying knowledge gained to the work.
Assists team in obtaining bed for participants needing long term or short term Skilled Nursing Facility placement.
Coordinates admissions and discharges for participants in need of psychiatric hospitalization
Immediate opening for Dental Hygienist! Will be responsible for providing oral prophylactic services (cleanings, exams, scaling, polishing, fluoride treatment, and sealants) and education to improve and maintain oral health. The hygienist will see patients of all ages. He/she will provide direct care services at the main dental practice, South End Community Health Center on Washington street and satellite locations. The position requires flexible hours . HS Diploma/GED required. Graduate of an accredited Dental Hygiene School. Recent graduate Dental Hygienists encouraged to apply! This position is a full-time role. Valid driver’s license.English/Spanish bilingual preferred. Boston residents preferred.
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of . . .
Radiologic Technologist
Job Requisition #: R0003793
Department: Radiology
The Radiologic Technologist/Mammographer is expected to produce high quality Radiographic and mammographic images under the guidance of the Radiology Supervisor. These films shall be accomplished within the positioning guidelines of the department and following all accepted radiation safety procedures. The Radiologic Technologist/Mammographer will also take part in Quality Improvement and Quality Control activities. Schedule: Saturday, 7:30 AM - 3:30 PM coverage.
Essential Duties & Responsibilities:
• Performs Diagnostic Radiographic and Mammographic examination following department protocol and utilizing technical factors to ensure the highest quality result within ACR guidelines. • • Produces copies of Radiographic & Mammographic images as needed, of film or CD.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.
• Assists in Clerical duties including but not limited to patient data input, scheduling patients, updating as needed, preparing exams for reading and filling, as well as participate in maintaining mammography tracking system.
Qualifications and Requirements: • Graduate of the AMA Approved Radiologic Technology training Program. • Associates Degree is strongly desired. • ARRT in State of Massachusetts registered in good standing, both in Radiography and Mammography. • Certification and clinical experience in Mammography. • CPR Certified and ability to maintain on an annual basis.
Job Requisition #: R0003802
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral . . .
BH Clinician
Job Requisition #: R0003802
Hours: 40 Department: South End Washington Behavioral Health
The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.
Essential Duties and Responsibilities:
The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.
Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated. This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.
General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.
Qualifications and Requirements:
Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-MEd.), or MSW program.
Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.
Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.
Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.
Job Requisition #: R0003820
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering . . .
PACE Social Worker
Job Requisition #: R0003820
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW) in MA.
Essential Duties and Responsibilities:
Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.
Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE can maintain or enhance a potential participant’s well-being and level of functioning in the community.
Provides caregiver support. Coordinates and demonstrates a leadership role in family meetings.
Participates actively as part of an Interdisciplinary team. Sharing Initial and Biannual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan, collaborating with the participant in identifying their goals of care.
Develops and leads activities which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, psychotherapy, end-of-life care, supervision of social work interns, or case presentation at the ethics committee. Furthers professional knowledge by participating in appropriate continuing education classes and applying learning to the work.
Coordinates admissions and discharges and provides care coordination for participants in need of psychiatric hospitalization.
Job Requisition #: R0003943
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering . . .
PACE Social Worker
Job Requisition #: R0003943
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW) in MA. Bilingual (Spanish speaking) required for this panel/location.
Essential Duties and Responsibilities:
Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.
Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE can maintain or enhance a potential participant’s well-being and level of functioning in the community.
Provides caregiver support. Coordinates and demonstrates a leadership role in family meetings.
Participates actively as part of an Interdisciplinary team. Sharing Initial and Biannual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan, collaborating with the participant in identifying their goals of care.
Develops and leads activities which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, psychotherapy, end-of-life care, supervision of social work interns, or case presentation at the ethics committee. Furthers professional knowledge by participating in appropriate continuing education classes and applying learning to the work.
Coordinates admissions and discharges and provides care coordination for participants in need of psychiatric hospitalization.
Job Requisition #: R0003944
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering . . .
PACE Social Worker
Job Requisition #: R0003944
Hours: 40 Department: PACE Social Services
Join East Boston Neighborhood Health Center’s PACE program where the PACE Social Worker role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW) in MA. Bilingual (Spanish speaking) preferred.
Essential Duties and Responsibilities:
Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.
Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE can maintain or enhance a potential participant’s well-being and level of functioning in the community.
Provides caregiver support. Coordinates and demonstrates a leadership role in family meetings.
Participates actively as part of an Interdisciplinary team. Sharing Initial and Biannual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan, collaborating with the participant in identifying their goals of care.
Develops and leads activities which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, psychotherapy, end-of-life care, supervision of social work interns, or case presentation at the ethics committee. Furthers professional knowledge by participating in appropriate continuing education classes and applying learning to the work.
Coordinates admissions and discharges and provides care coordination for participants in need of psychiatric hospitalization.
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Sign-on Bonus for Health Aides! Seeking Health Aide for Monday - Friday, 7:00 AM - 11:AM shift. Provides Neighborhood PACE participants . . .
Health Aide
Job Requisition #: R0002137
Hours: 20 Department: PACE Community Care
Sign-on Bonus for Health Aides! Seeking Health Aide for Monday - Friday, 7:00 AM - 11:AM shift. Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Evening Health Aide position. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: Monday - Friday, 7:00 AM - 11:00 AM. Weekend/holiday rotation. Health Aide or Certified Nurse Aide Certification Required.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve . . .
Certified Pharmacy Technician
Job Requisition #: R0002241
Department:
The Certified Pharmacy Technician is responsible for several clerical and clinical duties. Primary tasks and duties will involve fulfilling prescription orders from start to finish, Reconstitutes and Compounds Suspensions, Inventory for CII-CIV Drugs and other tasks or duties when asked. Pharmacy technicians work under the direct supervision of a licensed pharmacist. They perform pharmacy-related functions as allowed by regulation. All pharmacy technicians working in Massachusetts must register with the state. The Certified Pharmacy Technician will work on a team and communicates effectively with team members and patients. Complies with policies, procedures, HIPAA, OSHA and actively seeks to expand clinical, technical and insurance knowledge.
Education
High school diploma or G.E.D
Completion of Pharmacy Technician training course accredited by ASHP or PTCB
MA Pharmacy Technician Certificate
Experience
1 year as a Certified Pharmacy Technician preferred
Skills and Knowledge
Working knowledge of different types of insurance’s.
The ability to work independently in fast paced environment performing multiple tasks simultaneously.
Excellent communication and problem solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002460
Hours: 40 Department: PACE Wellness Center
Personal Care Assistant (PCA) assists PACE Center participants (Elderly) with personal care, restorative rehabilitation, meals, group . . .
Personal Care Assistant
Job Requisition #: R0002460
Hours: 40 Department: PACE Wellness Center
Personal Care Assistant (PCA) assists PACE Center participants (Elderly) with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff. Certificate as Nurse Assistant (CNA) or Home Health Aide (HHA) required. Full time position and schedule will include, days and evening rotations.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.
Provides supervision and encouragement when needed.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
High School graduate or GED.
Certification as Nursing Assistant or Home Health Aide.
Bilingual Spanish speaking skills are preferred, but not required.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders
Ability to work in a team setting
Flexibility, initiative, and organizational skills. Bilingual a plus.
Full-time Coordinator of Community Outreach position to provide a wide range of outreach activities in collaboration with health and human service and community agencies. Develops relationships as a community liaison; builds and maintains a referral network/database and maintains working relationships between community agencies and organizations and East Boston WIC. Bilingual (English/Spanish) strongly preferred. Availability to work flexible schedule including evenings and weekends. HS Diploma or equivalent. Associates Degree preferred. Minimum two years experience in community or human services desired. Bilingual preferred.
Job Requisition #: R0002946
Hours: 25 Department: PACE Home Care-Support-Housing
The PACE Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work . . .
Health Aide
Job Requisition #: R0002946
Hours: 25 Department: PACE Home Care-Support-Housing
The PACE Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Every Saturday and Sunday, 7:30 AM-9:00 PM in Supportive Housing. Holiday rotation
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0002960
Hours: 39.25 Department: PACE Community Care
$1,000 Sign-on Bonus for Health Aides! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be . . .
Health Aide
Job Requisition #: R0002960
Hours: 39.25 Department: PACE Community Care
$1,000 Sign-on Bonus for Health Aides! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.Schedule: Monday, Tues, Wed, Friday and every other weekend 7:45 AM - 4:15 PM, includes weekend/holiday rotation.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development. Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Essential Duties and Responsibilities:
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
The Spanish Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, he/she will provide interpreter services as needed. He/she will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). This is a Per-diem role.
Essential Duties and Responsibilities:
Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.
Qualifications and Requirements:
Completion of a medical interpreter certification program required.
1-2 years of interpreting experience in a medical setting in the United States.
Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate interpretation.
Able to perform different interpreting modes.
Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
We are seeking a friendly and compassionate Transportation Associate to provide safe transport services to the participants of our Neighborhood PACE Plan. Transportation Associates will be responsible for assisting participants into our company vehicles and some heavy lifting is required (30-50lbs). Must have great communication skills, the ability to work independently and to make common sense decisions. Position will also include
• Offers emotional and physical support to frail elderly patients and families.
• Transports participants to/from inside their homes to/from the assigned PACE Day Health Center or appointment (via stair chair carry, wheelchair or walking assistance).
• Properly secures participants, equipment and other items in the van prior to operating the vehicle.
• Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
• Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
• Performs other related duties as required.
Schedule is 36.25 hours/week, Monday – Friday, 8:00 AM to 4:00 PM. Union protected position and includes a sign on bonus of $500 along with additional perks and benefits
Education
HS Diploma/GED
Valid MA driver’s license (No CDL Required)
Experience
Excellent driving record and van driving experience.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
Job Requisition #: R0003265
Hours: 25 Department: PACE Community Care
Sign-on Bonus for Health Aides, 4:00 PM-9:00 PM! A Health Aide provides Neighborhood PACE participants with in-home assistance with . . .
Health Aide
Job Requisition #: R0003265
Hours: 25 Department: PACE Community Care
Sign-on Bonus for Health Aides, 4:00 PM-9:00 PM! A Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 4pm-9pm, 5 shifts a week including every other weekend and holiday rotation
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0003311
Hours: 40 Department: PACE Rehabilitation
EBNHC Neighborhood PACE Department is seeking a dynamic Rehab aide. Participates in the interdisciplinary team under the supervision of . . .
Rehab Aide
Job Requisition #: R0003311
Hours: 40 Department: PACE Rehabilitation
EBNHC Neighborhood PACE Department is seeking a dynamic Rehab aide. Participates in the interdisciplinary team under the supervision of the local PACE Center Director. Provides restorative and rehabilitation services consistent with plan of care under the direction of the licensed rehabilitation staff.Essential Duties and Responsibilities. Implements prescribed therapy and exercise programs under the direction of the physical or occupational therapist. Correctly adjusts canes and walkers (as ordered by therapist). Correctly adjusts Bathroom Equipment to proper patient height (as ordered by therapist). Correctly changes regulators on oxygen tanks. Correctly and safely sets up and operates the appropriate equipment.
Job Requisition #: R0003365
Hours: 36.25 Department: PACE Community Care
Seeking Health Aide for evenings! $1,000 Sign-on Bonus! Provides Neighborhood PACE participants with in-home assistance with ADLs and . . .
Health Aide
Job Requisition #: R0003365
Hours: 36.25 Department: PACE Community Care
Seeking Health Aide for evenings! $1,000 Sign-on Bonus! Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Schedule: 7:00 AM to 3:00 PM.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants
Job Requisition #: R0003409
Hours: 36.25 Department: PACE Center
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with . . .
Personal Care Assistant
Job Requisition #: R0003409
Hours: 36.25 Department: PACE Center
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Home Health Aide Certification also required.
Schedule: Monday - Friday, 7:00 AM - 3:00 PM, includes weekend/holiday rotation. Located in East Boston. Bilingual (English/Spanish) required. This is a float position where travel will be required.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee and snack on arrival and with noon meal service and cleanup. Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year of experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Reliable transportation to travel to other sites when needed
Flexibility, initiative, and organizational skills.
Job Requisition #: R0003410
Hours: 36.25 Department: PACE Center
$1,000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with . . .
Personal Care Assistant
Job Requisition #: R0003410
Hours: 36.25 Department: PACE Center
$1,000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Certified Nurse Aide or Home Health Aide Certification required.
Schedule: Monday - Friday, 7:00 AM - 3:00 PM, includes weekend/holiday rotation. Located in East Boston. Bilingual (English/Spanish) required. This is a PACE Center float position.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Qualifications and Requirements
High School graduate or GED.
Certification as Nursing Assistant or Home Health Aide.
A minimum of one year experience working with the elderly or other frail populations.
Care and respect for frail elders.
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills.
Reliable transporation to travel to multiple sites
Job Requisition #: R0003439
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Aide in Neighborhood PACE. A Dietary Aide provides nutritional assistance under the supervision of . . .
Dietary Aide
Job Requisition #: R0003439
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Aide in Neighborhood PACE. A Dietary Aide provides nutritional assistance under the supervision of the Registered Dietitian. Duties include, set up, preparation, serving, and feeding of meals. Ensures that kitchen, kitchen equipment, food storage areas, food and other supplies are maintained in accordance with policy, procedure and food safety standards. Health Aides encouraged to apply.
Essential Duties and Responsibilities
Prepares meal plates and snacks for distribution to participants in the PACE Center.
Checks and records temperature of food before serving.
Checks and records refrigerator and freezer temperatures at beginning and end of shift.
Maintains cleanliness and order in kitchen and food supply areas. Ensures cleanliness of refrigerators and freezer. Completes weekly cleaning log.
Maintains inventory of food and food related supplies, including emergency food supplies. Works with dietitian to order food. Orders supplies and stock items as approved.
Monitors expiration dates, rotation and storage of food to ensure all food products are labeled and dated as per policy guidelines.
Qualifications and Requirements
Certified Nurse Aide or Health Aide Certification preferred
A minimum of one year experience working with a frail or elderly population.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Ability to learn and efficiently utilize job-related software and computer systems.
The Community Based Prevention Health Coordinator reports to the Project SHINE Department Manager and works closely with the Community Based Prevention Program educator and Prevention and Screening team. The right candidate for this position provides in person and virtual outreach, risk assessment, risk-reduction education, implements CDC evidence-based Personalized Cognitive Counseling (PCP) curriculum, and links patients to PrEP and behavioral health services. The Bilingual Based Prevention Health Coordinator leads CBP HIV and STDs prevention initiatives, and has a focus in the Latinx gay, bisexual and other men who have sex with men. Bilingual (English/Spanish) required.
Exciting opportunity to work on Community Initiatives at EBNHC, voted Top Places to Work by the Boston Globe five times! Coordinate EBNHC's involvement in community programming that promotes the development of a healthy lifestyle with specific focus on food access programming including EBNHC Farmers Market, CSA program and Community Wellness Garden. Responsible for outreach and evaluation of each aspect of Food Access, including surveys and regular data collection. Minimum one year of community programming experience required.
1-2 year’s community programming experience required
Responsible for outreach and enrollment of program participants
Recruit and interview seasonal interns
Bachelors Degree Required
Must maintain a valid drivers license and good driving record
Job Requisition #: R0003538
Hours: 40 Department: PACE Center
The Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity . . .
Recreation Assistant
Job Requisition #: R0003538
Hours: 40 Department: PACE Center
The Recreation Assistant, under direction of the PACE Center Recreation Therapist, oversees and implements a therapeutic activity program that is appropriate to the range of interests, cognitive, physical and social needs of PACE participants in the Revere PACE Center. Assists Recreation Therapist, in facilitating PACE Center-Based Participant Council Meetings to solicit advice and receive feedback. Contributes to the development of the therapeutic activities program in the PACE Center. Provides guidance and support to PCAs around assisting participants with activities.
Essential Duties and Responsibilities
Demonstrates ability to conduct arts and crafts groups.
Demonstrates ability to conduct exercise groups.
Demonstrates ability to conduct cognitive activities such as current events and quiz games
Demonstrates the ability to conduct music groups
Makes contributions of activity ideas for incorporation in monthly activities calendars
Begins activities on time and is prepared with necessary materials
Qualifications and Requirements
HS Diploma/GED
Nursing assistant certification a plus
Activities Assistant Certification (AAC) at time of hire or commitment to complete within 6 months.
Two years’ experience working with elders or other frail population.
Job Requisition #: R0003539
Hours: 40 Department: PACE Center
PACE Recreational Therapists work with participants to restore motor, social and cognitive functioning, build confidence, develop . . .
Recreation Therapist
Job Requisition #: R0003539
Hours: 40 Department: PACE Center
PACE Recreational Therapists work with participants to restore motor, social and cognitive functioning, build confidence, develop coping skills, and integrate skills learned in treatment settings into community settings. Intervention areas vary widely and are based upon client interests. Examples of intervention modalities include creative arts (e.g., crafts, music, dance, drama, among others), sports, adventure programming, dance/movement, and leisure education.
Essential Duties and Responsibilities
Develops, implements, and posts a monthly calendar (of recreation activities) that meets the mental, physical and psycho-social needs of PACE participants as measured by ratings of the Activities Program in PACE consumer satisfaction survey, and feedback through Participant Council and Participant Advisory Council.
Ensures that activities schedules include a variety of meaningful activities that match the individual interests and functional needs of ESP participants
If not certified or eligible to be certified by the National Council for Therapeutic Recreation of similar body, collaborates with an Occupational Therapist to ensure that group activities programs are consistent with participants’ level of cognitive, motor, balance and other functional statuses.
Plans, attends and organizes outings and field trips to community events and incorporates same in activities calendar.
Ensures that personal care assistants (PCAs) are trained in new activities.
Assigns PCA’s to activity and personal care responsibilities consistent with individual competencies and roles.
Qualifications and Requirements
Certification in Therapeutic Recreation by a recognized accrediting body plus at least one year of experience working in an activities capacity with elders or other frail populations. If not certified or qualified for certification, must have experience consistent with conducting assessment, individual care planning, and group activities planning.
Bachelor’s Degree consistent with qualifications for Therapeutic Recreation Certification from a recognized accrediting body such as the National Council for Therapeutic Recreation Certification. (Preferred); or Bachelor’s degree in a related field including but not limited to, occupational therapy, music or art therapy with experience working in a social or recreational program; or
At least five years recent experience working in a social or recreational program, one of which was full-time in an activities program in a health care setting with responsibility for activities planning and management and has completed a certificate program in activities.
Ability to clearly and concisely communicate with a culturally and educationally diverse participants, families, and staff. Bilingual a plus.
Must be creative, innovative and able to organize and manage a variety of activities and responsibilities. Must be comfortable in functioning as part of an interdisciplinary team.
Ability to supervise and develop direct care staff.
Job Requisition #: R0003563
Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and . . .
Health Aide
Job Requisition #: R0003563
Department: PACE Community Care
Provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. Work every month and scheduled holidays.
Essential Duties and Responsibilities:
Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.Documents care provided on participant flow sheets.
Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.
Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.
Qualifications and Requirements:
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Excellent customer service and communication skills; bilingual a plus.
Physical capability to provide ADL and mobility assistance to all PACE participants.
Job Requisition #: R0003587
Hours: 36.25 Department: PACE Center
Full-time position to assist PACE Day Health Center participants with personal care, restorative rehabilitation, meals, group and . . .
Personal Care Assistant
Job Requisition #: R0003587
Hours: 36.25 Department: PACE Center
Full-time position to assist PACE Day Health Center participants with personal care, restorative rehabilitation, meals, group and individual activities while at Center. Assists transportation with escorting participants to and from special care placements. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. HS Diploma/GED required. HHA Certification also required. Full time Monday - Friday 8:00 am - 4:00 pm (36.25 hrs/wk) with a weekend/holiday rotation at PACE supported housing.
The Transportation Associate provides transportation services to the East Boston Neighborhood Health Center PACE centers, serving the frail elderly, and providing courier services between EBNHC locations and PACE sites. $1000 sign on bonus for full time Drivers
Essential Duties and Responsibilities
Offers emotional and physical support to frail elderly patients and families.
Transports participants to/from inside their homes to/from the assigned PACE Center or appointment (via stair chair carry, wheelchair or walking assistance).
Properly secures participants, equipment and other items in the van prior to operating the vehicle.
Operates vehicle(s) in a manner that meets the EBNHC transportation requirements.
Maintains vehicles and adjunct equipment in a manner that meets the EBNHC transportation requirements.
Operates, uses and understands adjunct equipment used in the performance of the job.
Follows proper procedures for loading and unloading participants on the vehicle using the lift or stairs.
Cooperates with intake and assessment team in the evaluation and re-evaluation of program participants.
Follows Infection Control procedures.
Provides courier service between EBNHC locations and PACE sites.
Performs other related duties as required.
Qualifications and Requirements
HS Diploma/GED required.
Current MA driver’s license
Safe driving record for three years. Must provide a True and Attested Driving Record from the Mass Department of Transportation.
A Department of Transportation Medical Certification Driver Fitness Examination will also be required
The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers. Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation Demonstrates compassion and care by proactively identifying and resolving potential problems. This is a per-diem position.
Essential Duties and Responsibilities: • Complies with policies and procedures to ensure patient safety, and protect patient privacy and security • Understands and follows applicable Federal and State laws (e.g. HIPPAA), regulations (e.g. OSHA), professional standards, and ethical principles
Qualifications & Requirements: • High School graduate or GED required. • Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy • Must have completed Pharmacy Technician Trainee requirements • Ability to work on a team in a fast-paced environment. • Excellent communication skills in English as well as basic reading and math skills. • Computer proficiency with an electronic medical record. • Commitment to exceptional customer service.
The Sales Associate in our Pharmacy provides customer service by anticipating customer needs, demonstrating compassion and care in all interactions. Accurately perform cashier duties – handling cash and credit card transactions with precision while following company policies and procedures.
High School diploma or GED required
One year of customer service work experience preferred
SKILLS/ABILITIES: Ability to work on a team in a fast-paced environment.
Excellent communication skills in English/Spanish as well as basic reading and math skills
EBNHC is hiring Pharmacy Technicians in our Retail Pharmacy Department! The Pharmacy Technician is responsible for providing support . . .
Pharmacy Technician
Job Requisition #: R0003736
Hours: 40 Department:
EBNHC is hiring Pharmacy Technicians in our Retail Pharmacy Department! The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers. Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician required.
Essential Duties and Responsibilities:
Complies with policies and procedures to ensure patient safety, and protect patient privacy and security
Understands and follows applicable Federal and State laws (e.g. HIPPAA), regulations (e.g. OSHA), professional standards, and ethical principles
Education & Requirements:
High School graduate or GED required.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
EBNHC is seeking to hire temporary Pharmacy Technicians for regular and temporary jobs! The Pharmacy Technician is responsible for . . .
Pharmacy Technician
Job Requisition #: R0003741
Hours: 40 Department:
EBNHC is seeking to hire temporary Pharmacy Technicians for regular and temporary jobs! The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers. Regular, Temporary, and Temp to hire roles available! Experience with Epic Willow Ambulatory a plus!
Essential Duties and Responsibilities:
Complies with policies and procedures to ensure patient safety, and protect patient privacy and security
Understands and follows applicable Federal and State laws (e.g. HIPPAA), regulations (e.g. OSHA), professional standards, and ethical principles
Qualifications and Requirements:
Education & Requirements:
High School graduate or GED required.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
Job Requisition #: R0003745
Hours: 21.75 Department: PACE Community Care
The Home Health Aide provides elderly participants with in-home assistance with ADLs and IADLs. Must be able to work independently and . . .
Health Aide
Job Requisition #: R0003745
Hours: 21.75 Department: PACE Community Care
The Home Health Aide provides elderly participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed. 3 shifts/week including every weekend, 7:00am-3:00pm (1 weekday and every Saturday and Sunday) with holiday rotations.
Education
High School graduate or equivalent preferred, but not required
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross).
Must demonstrate competencies before providing participant care.
Experience
one year experience working with a frail or elderly population preferred.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Skills/Abilities
Ability to problem solve independently while seeking assistance and advice from supervisory staff when warranted.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Physical capability to provide ADL and mobility assistance to all ESP participants.
Ability to learn and efficiently utilize job-related software and computer systems
Job Requisition #: R0003756
Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of . . .
Paramedic
Job Requisition #: R0003756
Department: Emergency Department
The Emergency Department Paramedic is a healthcare professional who plays a key role as a member of the care delivery team composed of nurses, physicians, and medical assistants. The Emergency Department Paramedic is responsible for patient care of assigned patients under the general direction of the Emergency Department Medical Director with direct supervision by the Attending Physician and primary Registered Nurse. He/she administers patient care within the scope and limitations of his/her academic and clinical preparation as a Paramedic and adheres to policies, procedures and standards for practice as established by EBNHC. Per diem position, minimum of three 8-hour shifts/month, schedule will include days, evenings, nights, weekend and holiday rotations
Education
Graduate of an approved Paramedic Training program.
Certification as an EMT-P preferred.
Certification in ACLS, BLS and PALS CPR required.
Experience
Minimum of 2 years field experience as a paramedic.
Skills/Abilities
Demonstrated technical and advanced life support skills.
We are seeking a friendly and compassionate Transportation Associate (Driver) to provide safe transport services to the participants of our Neighborhood PACE Plan. Will be responsible for assisting participants, so some heavy lifting is required.
Monday-Friday 8 a.m. – 4 p.m.
$1000 sign-bonus for new hires.
Company medical, dental, 401K with company match, tuition reimbursement.
Generous earned time package with 2 weeks of vacation accumulated within the first year of employment; 3 weeks during the 2nd year; 4 weeks vacation during the third year.
Must have great communication skills, the ability to work independently and to make common sense decisions with a frail elderly population.
Requires HS Diploma/GED, MA Class D driver’s license, excellent driving record.
Van driving and/or personal care experience highly desirable.
Must successfully pass a Department of Transportation approved medical examination prior to hire date.
Job Requisition #: R0003769
Hours: 36.25 Department: PACE Center
Assists PACE Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies . . .
Personal Care Assistant
Job Requisition #: R0003769
Hours: 36.25 Department: PACE Center
Assists PACE Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff.
Education
High School graduate or GED preferred
Certification as Nursing Assistant or Home Health Aide
Experience
A minimum of one year experience working with the elderly or other frail populations.
Skills/Abilities
Care and respect for frail elders
Creativity and confidence in leading group activities.
Flexibility, initiative, and organizational skills
Job Requisition #: R0003771
Hours: 36.25 Department: PACE Center
The Home Health Aide provides Elder participants with in-home assistance with ADLs and IADLs. Must be able to work independently and . . .
Health Aide
Job Requisition #: R0003771
Hours: 36.25 Department: PACE Center
The Home Health Aide provides Elder participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as needed.
Education
High School graduate or equivalent required.
Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.
Experience
A minimum of one year experience working with a frail or elderly population.
Prior experience as health aide, personal care assistant or similar role.
Vehicle to travel from home to home preferred.
Skills/Abilities
Ability to problem solve independently while seeking assistance and advice from supervisory staff when warranted.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Physical capability to provide ADL and mobility assistance to all ESP participants.
Ability to learn and efficiently utilize job-related software and computer systems
$2,500 sign on bonus for Full Time Pharmacy Technicians! Technicians. $2,500 Sign-on Bonus for Pharmacy Technicians! Our Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Reconstitutes and compounds suspensions. Communications among individuals, including patients, co-workers, insurance companies and prescribers. Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation.
Duties and Responsibilities:
Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation.
Solves problems independently or knows when to seek consultation.
Provides leadership to other support staff on the practice team.
Works cooperatively and respectfully with others at all levels of the organization.
Requirements:
High School graduate or GED required. Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
$2,500 Sign-on Bonus for Certified Pharmacy Technicians! The Certified Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Reconstitutes and compounds suspensions. Communications among individuals, including patients, co-workers, insurance companies and prescribers. Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation.
Duties and Responsiblities:
Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation.
Solves problems independently or knows when to seek consultation.
Provides leadership to other support staff on the practice team.
Works cooperatively and respectfully with others at all levels of the organization.
Requirements:
High School graduate or GED required. Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
$2,500 sign on bonus for full time Pharmacy Techs! The Certified Lead Pharmacy technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery. Responsible for the moral and recognition of the team. Works to build teamwork at all levels. Reconstitutes and compounds suspensions, Implements pharmacy objectives as determined by the pharmacy supervisory team. Supervise pharmacy technicians using the proper procedure to complete all daily assignments. Works with technicians to coordinate the daily production of assigned function including narcotics and/or compliance. Knowledgeable and trained on all front end processes and systems in order to troubleshoot and assist in workflow if needed. Flexible schedule and will include Monday-Friday, days, evenings and weekend rotations
Education
High School graduate or GED required.
Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.
Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy
Experience
Previous leadership experience preferred
Skills/Abilities
Ability to work on a team in a fast-paced environment.
Excellent communication skills in English as well as basic reading and math skills.
Computer proficiency with an electronic medical record.
We are seeking a friendly and compassionate Transportation Associate (Driver) to provide safe transport services to the participants of our Neighborhood PACE Plan. Will be responsible for assisting participants, so some heavy lifting is required.
• Monday-Friday 8 a.m. – 4 p.m.
• $1000 sign-bonus for new hires.
• Company medical, dental, 401K with company match, tuition reimbursement.
• Generous earned time package with 2 weeks of vacation accumulated within the first year of employment; 3 weeks during the 2nd year; 4 weeks vacation during the third year.
• Must have great communication skills, the ability to work independently and to make common sense decisions with a frail elderly population.
• MA Class D driver’s license, excellent driving record.
• Van driving and/or personal care experience highly desirable.
• Must successfully pass a Department of Transportation approved medical examination prior to hire date.
Part-time position available to provide transportation services to the Elder Service Plan participants and the East Boston Neighborhood Health Center. Candidate must have the ability to move and assist participants - some heavy lifting required; have good communication skills, the ability to work independently and to make common sense decisions. Requires MA drivers license, excellent driving record and van driving experience. Schedule: Monday, 8:00 AM - 4:00 PM, Thursday, 8:00 AM - 11:45 AM, Friday, 8:00 AM - 4:00 PM. Must successfully pass a Department of Transportation approved medical examination prior to hire date. Sign on bonus included along with full benefits package
Job Requisition #: R0003862
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Assistant in Neighborhood PACE. A Dietary Assistant provides nutritional assistance under the . . .
Dietary Aide
Job Requisition #: R0003862
Hours: 36.25 Department: PACE Meals and Nutrition
EBNHC is seeking to hire a Dietary Assistant in Neighborhood PACE. A Dietary Assistant provides nutritional assistance under the supervision of the Registered Dietitian. Duties include set up, preparation, and serving of meals. Ensures that kitchen, kitchen equipment, food storage areas, food and other supplies are maintained in accordance with policy, procedure and food safety standards. Health Aides encouraged to apply.
Essential Duties and Responsibilities
Prepares meal plates and snacks for distribution to participants in the PACE Center.
Checks and records temperature of food before serving.
Checks and records refrigerator and freezer temperatures at beginning and end of shift.
Maintains cleanliness and order in kitchen and food supply areas. Ensures cleanliness of refrigerators and freezer. Completes weekly cleaning log.
Maintains inventory of food and food related supplies, including emergency food supplies. Works with dietitian to order food. Orders supplies and stock items as approved.
Monitors expiration dates, rotation and storage of food to ensure all food products are labeled and dated as per policy guidelines.
Qualifications and Requirements
Certified Nurse Aide or Health Aide Certification preferred
A minimum of one year experience working with a frail or elderly population.
Excellent customer service and communication skills; bilingual a plus.
Flexibility, initiative, creativity and organizational skills.
Ability to learn and efficiently utilize job-related software and computer systems.
Job Requisition #: R0003877
Hours: 36.25 Department: PACE Center
Job Description Summary
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day . . .
Personal Care Assistant
Job Requisition #: R0003877
Hours: 36.25 Department: PACE Center
Job Description Summary
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Home Health Aide Certification also required.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup.
Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
The Program Assistant leads as an example to program participants by actively participate in all after-school program activities with the program participants. Attend all field trips as assigned. Model an active and healthy lifestyle to program participants both in and out of the program. Provide assistance with set up and break down of activities and space. Assist with snack time activities. Reinforce the benefits of the program to the program participants. Maintain equipment and supplies in clean and good condition. Notify program coordinator of any equipment that is questionable. Co lead activities as needed.
Education
Must be at least 16 years old and obtain necessary working paper and school support.
The Program Assistant leads as an example to program participants by actively participate in all after-school program activities with the program participants. Attend all field trips as assigned. Model an active and healthy lifestyle to program participants both in and out of the program. Provide assistance with set up and break down of activities and space. Assist with snack time activities. Reinforce the benefits of the program to the program participants. Maintain equipment and supplies in clean and good condition. Notify program coordinator of any equipment that is questionable. Co lead activities as needed.
Education
Must be at least 16 years old and obtain necessary working paper and school support.
The Dispatcher is directly responsible for the effective and efficient dispatch communications during his/her shift. This includes adhering to the policies and procedures of the Transportation Department and consistently providing top quality services to its participants. He/she will also coordinate daily dispatch of vans for participant pick up and drop off, schedule same day and future rides, supervise transportation associates, answer heavy volume of phone calls, strong computer and organizing skills. Monday-Friday 8:00 a.m. - 4:00 p.m.
Education
HS Diploma/GED required
Experience
Current driver’s license
Must have at least one year experience in this field and preferably one year experience as a dispatcher.
Must have a working knowledge of the complete service area.
Proficiency in the use of systems such as Microsoft Office and dispatching software.
Skills/Abilities
Good communication skills.
Ability to supervise a staff.
Ability to work independently.
Ability to make common sense decisions.
Ability to complete CPR and First Aid Certifications.
Job Requisition #: R0003936
Hours: 40 Department: PACE Community Care
Job Description Summary
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day . . .
Personal Care Assistant
Job Requisition #: R0003936
Hours: 40 Department: PACE Community Care
Job Description Summary
$1000 Sign-on Bonus!
Full-time Personal Care Assistant position to assist Neighborhood PACE Day Health Center participants with personal care, restorative rehabilitation, meals, escort to medical appointments, group and individual activities. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Home Health Aide Certification also required.
Schedule: Monday - Friday, 800 AM - 4:00 PM, includes a holiday rotation.
Essential Duties and Responsibilities
Greets participants upon arrival and helps them to get settled for the day. Assists with activities and with meal service and cleanup. Provides supervision and encouragement when needed.
Attends daily morning report.
Reports participant concerns to appropriate staff members.
Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans.
Accompanies participants on the van to ensure safety during transport when necessary.
Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting.
Accompanies participants to appointments as assigned.
Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care.
Documents care in electronic medical record.
Works and communicates an effective member of a Team
Additional Center based tasks as assigned
May be floated to other PACE sites, according to staffing demands and participant needs
Job Requisition #: R0003553
Hours: 40 Department: Family Medicine
EBNHC seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operation Manager is responsible for . . .
Operations Manager
Job Requisition #: R0003553
Hours: 40 Department: Family Medicine
EBNHC seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operation Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department’s day to day operations. Previous experience with scheduling a plus! Individual must be organized, and be able to multi-task. Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation
Responsibilities
Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
With the medical director develop and distribute the “On Call Schedule” if needed. Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
Coordinate a schedule for all nurses, MA’s and clerical support. This includes processing time off request both planned and unplanned. Evaluate staffing and work flow daily to determine staffing needs.
Approves payroll within Workday as needed and directed by Administrative Director.
Demonstrates flexibility and creativity and a performance improvement approach to practice and operations
Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.
Promotes a sense of “teamwork” through inclusion, collaboration, and advocacy.
Assists in planning for capital equipment needs in collaboration with the administrative director.
Coordinates/conducts monthly patient-safety/Open for Business audits
Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.
Reviews incident reports and plans for quality improvement for individuals or the department based on trends.
Participates in quality improvement programs in collaboration with administrative director.
Acts as a clinical resource and role model to staff.
Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and compliance
Participate in required departmental activities and meetings.
Participates in yearly budget process
Requirements
Minimum of 3-5 year experience in an ambulatory care practice setting.
Minimum of 2 years relevant management experience.
Job Requisition #: R0003683
Hours: 40 Department: Education & Training Institute
The Director of Workforce Training is a key leadership position reporting to the Vice President of Human Resources and working closely . . .
Director of Workforce Training
Job Requisition #: R0003683
Hours: 40 Department: Education & Training Institute
The Director of Workforce Training is a key leadership position reporting to the Vice President of Human Resources and working closely with HR, the Office of the Medical Staff and Administration. This position leads in the development and implementation of a broad set of workforce development training initiatives to ensure:
• All staff properly onboarded to the facility
• All staff meet all regulatory training compliance
• All staff trained to work at the top of their field
• All staff have opportunity to build their skills when desired
• Build opportunities for community to train to get jobs within the health center – create intentional pipeline for commonly needed positions.
• A focus on diversity, equity and inclusion – strong intentionality to see people of color and those economically challenged be employed and have opportunity to advance.
Other responsibilities include:
• Will manage Tuition Reimbursement and Staff Development Benefits
• Will oversee and manage the Health Centers Learning Management System (currently Relias)
• Will develop and assign curriculum to cohorts of staff
• Will create partnerships with other teaching facilities and organizations
• Will apply for and manage grants related to training opportunities
• Will manage support staff within the Education and Training Department
Minimum Requirements:
Master’s degree in education, human resources, sociology, social justice, behavioral sciences, multicultural studies, or a related field.
Experience and ability to develop training and curriculum related to workforce development.
Experience working with and sensitivity to diverse constituencies of various social identities (ethnic, racial, generational, religious, economic, educational backgrounds and abilities, sexual orientation, and gender expression).
Demonstrated knowledge, skills, and awareness of contemporary issues of inclusion, including the current research and best practices that inform and address these issues.
Demonstrated administrative and leadership skills and a strong ability to develop relationships and work with multiple constituencies.
Excellent analytical and problem-solving skills.
Demonstrated experience in professional writing, research and analysis, dissemination, and communication skills.
The Senior Director of our South End Site will be responsible for the execution of all aspects of the operations for a cohort of direct service departments. This includes the provision of excellent customer service and patient care services, and ensuring a clean, safe, orderly, professional, and hospitable facility environment for all departments in the cohort. In collaboration with the health center’s co-leadership team, senior management and clinical leaders, this position will have responsibilities for the services at the South End Community Health Center site.
Direct responsibility for strategic and clinical Priorities of the South End site, as defined by the Vice President of Health Center Operations for the operational oversight of all departments.
1. Be engaged with all major stakeholders, including community entities, and internal entities, including patients, providers, and staff.
2. Ensure a strong foundation for this vision, based on:
• Strong financial performance,
• Growth, and
• Employee-engaged, patient-centered care.
3. Integrate the health center’s Vision for Clinic operations
• Develop a high quality, efficient operation by leveraging all departments
• The team includes entire at South End site
Provide oversight of assigned staff, through direct and indirect supervision, consultation and management practices:
• Collaborate with directors and managers to ensure appropriate staffing levels
• In collaboration with Administrative Directors audit staff clinical practices, and develop and implement systems for improvement.
Full time, Monday-Friday, 8:00am-5:00pm, but will require flexibility depending on the needs of the site.
Education
Master’s Degree in Health Care Administration, Business Administration or relevant experience in community health care setting
Experience
Demonstrated record of experience at mid- or upper management level positions,
5-7 years required preferably in ambulatory health care setting. A health Center setting is preferred.
Strong knowledge of process improvement and facilitation
Skills/Abilities
Demonstrated skill in managing budgets, personnel and departmental resources
Demonstrated skills and experience in collaboration and problem solving
Has demonstrated ability to achieve results by leveraging resources
Has demonstrated success in building high performing teams
The Communications Manager reports into the Director of Communications and the Office of Strategy, Innovation and Transformation, and is responsible for planning, coordinating and executing both corporate and departmental campaigns and storytelling across all internal and external communication functions – Employee Communications, Public Relations, Marketing, Advertising and Community Engagement. This role will manage a number of communication channels in line with strategic and business goals. The Communications Manager will have the opportunity to build internal relationships with EBNHC leadership, as well as establish and maintain external relationships with vendors and community groups. The role will take on management of a number of business and strategic initiatives, liaising with subject matter experts to develop content and communication tools for social media, direct patient communication, community outreach and our employee intranet. The Manager will oversee the daily tasks of direct reports who will assist in the development and execution of department initiatives. Full Time/Exempt, Monday-Friday, 8:00 AM - 5:00 PM with flexibility depending on the needs of the department.
Education
Bachelor’s degree or extensive commensurate work experience in a similar role required.
Experience
5-8 years of work experience in business, public policy, communication, marketing strategy or related field; preferably in a health care setting.
Experience working with diverse, immigrant communities.
Experience communicating via digital and traditional communication modes.
Demonstrated ability to manage multiple projects simultaneously.
Experience in a leadership role with accountabilities for direct reports, preferred.
Skills/Abilities
Spanish speaking a plus. Experience trans-creating messages into other languages to ensure cultural appropriateness.
Excellent written and oral communication skills in positions requiring communication with a broad and diverse audience, on a range of complex and technical issues.
Experience developing content for social media
Strong technical skills in Microsoft Office suite, Advanced Excel, Share Point, Sales Force, Adobe, Canva and/or other basic design programs
Works constructively under pressure and is able to adapt based on changing priorities
Sound judgment and sensitivity to nuanced communication needs.
Customer service attitude with the ability to build relationships with individuals at all levels.
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a . . .
Medical Assistant l
Job Requisition #: R0002066
Hours: 33 Department: Family Medicine
Working in close partnership with a provider(s) in Family Medicine, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients ages 0 to greater than 100 years. A licensed nurse supervises the Medical Assistant. Evening assignment included in work schedule. Rotation to Winthrop Family Medicine [as needed]. Excellent ability to grow in your career.
Education
High school diploma or G.E.D.
Graduation from a Certified Medical Assistant Program.
BLS CPR required.
Bilingual skills preferred.
Experience
At least one-year customer service experience
A healthcare background is also preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with use of personal computer in a Windows environment preferred.
Job Requisition #: R0002108
Hours: 34 Department: Winthrop Neighborhood Health
EBNHC is seeking a part time Medical Assistant for our Winthrop/East Boston locations! Working in close partnership with a provider(s), . . .
Medical Assistant
Job Requisition #: R0002108
Hours: 34 Department: Winthrop Neighborhood Health
EBNHC is seeking a part time Medical Assistant for our Winthrop/East Boston locations! Working in close partnership with a provider(s), the medical assistant in Family Medicine assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. East Boston/Winthrop locations. Part-time, four day work-week, ( M: 8:00 AM-6:00 PM, T: 11:30 AM-8:30 PM , W 8:00 AM-6:00 PM, and F: 8:00 AM-5:00 PM).
Essential Duties and Responsibilities:
Vital signs
Pulse oximetry
Use of 02 equipment
Obtaining EKG’s
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested
Cleans and wraps instruments for sterilization
Follows procedure for operation of autoclave and properly documents each load
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program
One year of Medical Assisting experience strongly preferred
One year of Customer Service experience
Excellent oral, listening, and written communication skills
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a . . .
Medical Assistant
Job Requisition #: R0002631
Hours: 40 Department:
South End Community Health Center Location. New 3 Tier Career Ladder for MA. Hiring ASAP. Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003163
Hours: 24 Department: South End Washington Family Med
EBNHC is seeking a part-time Medical Assistant in our South End, Washington Street location. New grads welcome to apply! Working in . . .
Medical Assistant 1
Job Requisition #: R0003163
Hours: 24 Department: South End Washington Family Med
EBNHC is seeking a part-time Medical Assistant in our South End, Washington Street location. New grads welcome to apply! Working in close partnership with a provider(s) in our South End Washington Primary Care Department at our 1601 Washington Street location, the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Bilingual Spanish a plus, not required. Conveniently located on Public Transportation.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
EBNHC is seeking a Medical Assistant for a full-time, direct temporary position in our Covid-19 Department. In this role, the Medical . . .
Medical Assistant I
Job Requisition #: R0003275
Hours: 40 Department:
EBNHC is seeking a Medical Assistant for a full-time, direct temporary position in our Covid-19 Department. In this role, the Medical Assistant assists and directs care of patients in regards to screening and vaccinations for both Covid-19 and Influenza. Also, assists and directs care of patients in regards to performing nasal swabbing for Covid-19 testing. Will provide patients with evidence-based information about vaccine safety, potential side effects, and the importance of immunization. Participates in all workflows including, but not limited to, scheduling and check in of the patient, vaccinating, testing, and results management. Hours are Monday - Friday, 8:00 AM - 5:00 PM in East Boston. Conveniently located near the blue line near Maverick Train Station, free parking available.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Computer literacy.
Bilingual skills (English/Spanish) a plus but not required.
The Medical Assistant I will be working in close partnership with provider(s), will assist and direct care of patients. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center Full Time; Monday through Friday 8:00-5:00pm and will include evening and weekend rotations.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
New Grad Medical Assistants welcomed, Two years as a Medical Assistant preferred
Skills/Abilities
Accurately performs the following as indicated :
1. vital signs, O2 sat, pain scale (0-10)
2. weights, height, LMP
3. Spirometry
4. EKG
5. Peak flow meters.
6. Use of Oxygen equipment
7. Point of Care testing
8. Cleans and wraps instruments for sterilization
9. Follows proper sterilization protocols as indicated
The Medical Assistant II meets all the criteria of the Medical Assistant - Level I. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member within Project SHINE Department. The MA II exemplifies all the qualities of a medical assistant, as well as shows leadership skills, initiative, and a drive to improve the role of the medical assistant. The MA II will work cooperatively with departmental leadership to help facilitate new initiatives and goals for the department.
Job Requisition #: R0003585
Hours: 37.5 Department: South End Addiction Services
Working in close partnership with the Addictions Services team members in our East Boston location, the Medical Assistant assists and . . .
Medical Assistant
Job Requisition #: R0003585
Hours: 37.5 Department: South End Addiction Services
Working in close partnership with the Addictions Services team members in our East Boston location, the Medical Assistant assists and directs care of patients in the clinic while supporting the work of the nurse and providers by performing all clerical and supportive clinical duties in our Harm Reduction Program. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of patients with Substance Use Disorders. The role includes taking vital signs, collect urine samples and record pertinent patient demographic information, assist with administering SAMHSA’s survey for all patients. This also includes answering/triaging incoming calls, interviewing patients for the program, scheduling intake/evaluation visits with the nurse and/or physician, and conducting weekly outreach for patients who missed their appointments. The MA may also provide support to the Departments initiatives by compiling data on the program for reporting purposes, meeting documentation requirements, assisting in grant requirements, and following State and governing guidelines.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
Two years experience as a Medical Assistant preferred
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
Job Requisition #: R0003679
Hours: 40 Department: South End Washington Women's Health
Seeking to hire a Medical Assistant in our South End, Washington Street location! Working in close partnership with a provider(s), the . . .
Medical Assistant 1
Job Requisition #: R0003679
Hours: 40 Department: South End Washington Women's Health
Seeking to hire a Medical Assistant in our South End, Washington Street location! Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Conveniently located on Public Transportation.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Seeking a Medical Assistant for busy OB/Gyn/Specialties Department. Medical Assistants are important members of the clinical care team. They work in close partnership with clinical staff. Their primary function is to manage efficient patient flow and to be available to assist clinical staff as needed. Medical Assistants are responsible for department-specific tasks in accordance with their training. Where appropriate they are responsible for preparing the patient and environment for the visit and/or procedure. Medical Assistants are responsible for maintaining non-pharmaceutical supplies and equipment. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of department-specific patient age groups. Medical Assistants are supervised by licensed nursing personnel. Excellence in practice . Schedule: Monday – Friday, 8:00 AM – 5:00 PM, may include evening rotation. Bilingual skills (English/Spanish) required.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Medical Assistant needed for part-time position in busy Pediatrics Department! Working in close partnership with a provider(s), the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Job Requisition #: R0003712
Department: Family Medicine
Medical Assistant needed to work per diem in busy Family Medicine department! Working in close partnership with a provider(s), the . . .
Medical Assistant I
Job Requisition #: R0003712
Department: Family Medicine
Medical Assistant needed to work per diem in busy Family Medicine department! Working in close partnership with a provider(s), the Medical Assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003755
Hours: 36.25 Department: Emergency Department
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant I
Job Requisition #: R0003755
Hours: 36.25 Department: Emergency Department
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center. 36.25 hours/week, open schedule, days, evenings, nights, weekend and holiday rotations
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
Experience
New Grad Medical Assistants are welcomed
Two years as a Medical Assistant preferred
Must work at least .8 FTE regularly scheduled hours.
Skills/Abilities
Meets medical assistant skill level with addition of demonstrated leadership ability.
Job Requisition #: R0003787
Hours: 40 Department: Adult Medicine
Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the . . .
Medical Assistant l
Job Requisition #: R0003787
Hours: 40 Department: Adult Medicine
Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth!
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003788
Hours: 40 Department: Adult Medicine
Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the . . .
Medical Assistant l
Job Requisition #: R0003788
Hours: 40 Department: Adult Medicine
Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth!
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003899
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0003899
Hours: 40 Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0003900
Hours: 40 Department: South End Washington Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0003900
Hours: 40 Department: South End Washington Primary Care
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
The Medical Assistant I will be working in close partnership with provider(s), will assist and direct care of patients. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center Full Time; Monday through Friday 8:00-5:00pm and will include evening and weekend rotations.
Education
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred.
Experience
New Grad Medical Assistants welcomed, Two years as a Medical Assistant preferred
Skills/Abilities
Accurately performs the following as indicated :
1. vital signs, O2 sat, pain scale (0-10)
2. weights, height, LMP
3. Spirometry
4. EKG
5. Peak flow meters.
6. Use of Oxygen equipment
7. Point of Care testing
8. Cleans and wraps instruments for sterilization
9. Follows proper sterilization protocols as indicated
Job Requisition #: R0003956
Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their . . .
Medical Assistant
Job Requisition #: R0003956
Department: South End Washington Family Med
Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session.
Essential Duties and Responsibilities:
Vital signs.
Pulse oximetry.
Use of 02 equipment.
Obtaining EKG’s.
Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.
Cleans and wraps instruments for sterilization.
Follows procedure for operation of autoclave and properly documents each load.
Qualifications and requirements:
HS Diploma/GED and a graduate of a Certified Medical Assistant program.
One year of Medical Assisting experience strongly preferred.
One year of Customer Service experience.
Excellent oral, listening, and written communication skills.
Job Requisition #: R0002312
Hours: 40 Department: PACE Primary Care
The Clinical Nurse Specialist, in close consultation with PACE primary care, social work, and other members of the PACE . . .
Psychiatric Nurse Practitioner
Job Requisition #: R0002312
Hours: 40 Department: PACE Primary Care
The Clinical Nurse Specialist, in close consultation with PACE primary care, social work, and other members of the PACE Interdisciplinary team (IDT), provides office, home and nursing home-based psychiatric evaluation and treatment for PACE participants. In addition to direct evaluation and treatment, the Clinical Nurse Specialist provides consultation, on request, to members of the IDT.
Essential Duties & Responsibilities:
Performs assessments for participants who are referred by PACE primary care or social work.
On the basis of evaluation and in consultation with the interdisciplinary team, identifies patients who require ongoing treatment, prepares treatment plans with specific recommendations to primary care staff regarding management of psychotropic and related medications; behavioral or environmental interventions; relevant lab work, testing or other consultation to support appropriate diagnosis and implementation of treatment.
Performs follow-up assessment and treatment, in the appropriate setting, for an identified panel of patients who require ongoing management of psychiatric meds and related treatment.
Provides limited psychotherapy.
Provides appropriate participant and family teaching and education.
Provides consultation or direct evaluation in psychiatric emergencies.
Provides evaluation for purpose of developing Rogers and other guardianship applications and related treatment plans.
Qualifications and Requirements:
Master of Science in Nursing with specialization and board certification in Adult Psychiatric/Mental Health advanced practice nursing.
Psychiatric Clinician (PC) licensure in Massachusetts.
Prescriptive privileges in Massachusetts
Experience providing psychiatric evaluation and treatment for geriatric and medically complex populations with a broad range of mental health, substance abuse and dementia diagnoses.
Job Requisition #: R0002511
Hours: 20 Department: South End Addiction Services
The South End Community Health Center, part of East Boston Neighborhood Health Center is currently seeking a full time (possible part time available) Psychiatric Nurse Practitioner to join our staff. The Psych Nurse Practitioner (PMHNP) will provide diagnosis, treatment, consultation, and follow-up for adult patients being seen in the Addiction Services Department under the clinical supervision of a psychiatrist. The PMHNP will provide age and specialty appropriate medical care at the level of training achieved. As an expert professional, PMHNP is responsible and accountable for the application of the nursing process, supervision of clinical practice, research involvement, consultative services, inter and intradepartmental liaison, education, leadership and patient care management across the health care continuum from preventative, acute care through discharge.
We offer competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office supports the professional requirements of providers.
The South End Community Health Center is recognized as an eligible facility in the HRSA STAR loan repayment program.
Responsibilities:
Responsible for the psychiatric assessment, treatment, and disposition of patients with a history of substance use disorder, specifically those being treated in the Addiction Services Department.
Provide leadership in clinical emergencies including safety assessment, crisis intervention, and psychopharmacological management.
Effectively utilize all resources including the family, community supports and other providers.
Work collaboratively with a multi-disciplinary treatment team and act as the interface between the medical and psychological aspects of assessment and care.
Ability to provide both in person and telehealth visits for new and established patients.
Qualifications:
Master's degree in nursing required.
Completion of an accredited educational program for nurse practitioners required.
Registered Psychiatric Nurse Practitioner with current Massachusetts licensure.
Registered with the State of Massachusetts and DEA for prescription writing privileges.
Buprenorphine X waiver or interest to complete the training to obtain it in the first 6 months of employment and willingness to prescribe medication assisted treatment for Substance use disorders.
Full time position (40 hours weekly) negotiable to part time as needed, providing psychiatric services to patients with substance use disorder in the Addiction Services Department at both the East Boston and South End sites.
Preferably, 1-2 years of clinical and programmatic experience as psychiatric nurse practitioner and experience treating psychiatric conditions in patients with substance use disorder. Prior experience in related clinical practice preferred.
Expert clinical judgment and ability to be self-directive and demonstrate initiative in an expanded role.
Experience working with nursing teams and motivating staff.
Experience working with diverse communities.
Strong interpersonal skills.
Excellent writing and verbal skills.
Demonstrated critical thinking, problem solving and conflict resolution skills.
Demonstrated ability to apply principles of adult learning to provide effective patient and/or family education.
Organizational skills to set priorities and efficiently complete assigned work.
Effective interpersonal skills to facilitate communication with the various members of the health care team, patients and families.
Nurse practitioner working with a panel of geriatric patients within a community health center team model. NPs co-manage the clinical care along with PCPs, case-manager RNs, in-the-field caseworkers and support team in a structured, supervised independent setting.
Essential Duties & Responsibilities:
Clinical care of a panel of geriatric patients at the East Boston Community Health Centers within a value based health care program (Senior Care Options)
Co-management of patient Care with health center PCPs as well as supervising Medical Director
Work in a team model involving PCPs, team NPs, RNs and community social workers; work within team of other other paneled geriatric NPs
Perform office visits, telehealth visits, clinical folllow-up utilize population management tools; Comfort in using Epic EMR system
Typical role of NP- independent clinical evaluations, EMR documentation, order/review diagnostic studies, prescription mediation management, manage authorizations of ordered services, appropriate use of consultations, Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.
Qualifications and Requirements:
MA License as NP
BLS Certification, as required by department
1 year clinical experience preferably in a community health setting preferred
Experience or interest in working in a geriatric care setting
Assist with providing nursing support during clinical hours. Some medical care coordination and management, medication adherence and education support. Additional job functions to be reviewed and explained.
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
$10,000 sign on bonus for Full Time nurses
EBNHC is seeking RN to join our South End location, Addictions Services Department. . . .
RN
Job Requisition #: R0002707
Hours: 40 Department: East Boston Addiction Services
$10,000 sign on bonus for Full Time nurses
EBNHC is seeking RN to join our South End location, Addictions Services Department. Nurses will have the opportunity to make a profound impact on the lives of under-served individuals living with substance use disorders. The addiction nurse takes a lead role in patient care, meeting with the patient initially to complete a program intake, along with providing patients with treatment education and consistent follow up support, meeting regularly based on the patient’s current needs. In-office treatment for patients may include monthly injections, such as Intramuscular Naltrexone (Vivitrol), and subcutaneous Buprenorphine (Sublocade). The nurse plays the lead role in carrying out these treatments, along with providing the patient with both pre and post-treatment education. The addiction nurse engages with patients regularly to provide continuous support and assessment of the patient’s medical health care needs in conjunction with their substance use disorder. This includes reordering of medications appropriately, the ordering and reviewing of lab work, urine toxicology screens, the administration of routine vaccines, triaging/assessing patient’s clinical needs along with the regular assessment of patient’s high risk behaviors/activities that may put them at risk for relapse, overdose, and exposure to infectious diseases. The addiction nurse engages with the patient utilizing a harm reduction approach in their education and counseling
Education
Graduate of an Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BLS certification
Bilingual skills preferred.
Experience
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally.
Familiarity with the use of a personal computer in a Windows environment preferred.
With COVID Vaccine and Testing sites shutting down, now is the time to start looking for your next career move. We are recruiting for . . .
RN Emergency
Job Requisition #: R0002954
Hours: 40 Department:
With COVID Vaccine and Testing sites shutting down, now is the time to start looking for your next career move. We are recruiting for Registered Nurses for our 24/7 Satellite Emergency Facility. 36.25 hours/week, Day shifts, with evening, night and weekend rotations.
The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.
Essential Duties & Responsibilities:
Assess the health status of individuals and detect changes in order to take necessary actions.
Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).
Triages patients and assigns accurate acuity based on standards of care and department policy.
Assumes responsibility for direct patient care and prepares patients for exams.
Safely and effectively administers medications, tests and treatments as ordered.
Reports adverse reactions to medications and/or treatments in accordance with department policy.
Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.
Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.
Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.
Follows established departmental policies and procedures for environmental safety and infection control.
Qualifications and Requirements:
Graduation from an accredited nursing program required.
Bachelor of Science in Nursing strongly preferred.
MA RN License required.
Current ACLS and PALS Certification required.
Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.
LPNs needed in our Outpatient Clinics such as Family Medicine, Adult Medicine, Pediatrics, Senior Care Options, Satellite Emergency . . .
LPN
Job Requisition #: R0003118
Hours: 40 Department:
LPNs needed in our Outpatient Clinics such as Family Medicine, Adult Medicine, Pediatrics, Senior Care Options, Satellite Emergency Facility, OB/GYN, Specialties and More! Schedule varies, but Full time (36.25 hours/week-40 hours/week), typically Monday-Friday, 8:00 am - 5:00 pm with evening rotations.
A licensed practical nurse bears full responsibility for the quality of health care she/he provides, including participation in direct and indirect nursing care, health maintenance, teaching, counseling, collaborative planning and rehabilitation. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability, in collaboration with the clinical team, to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team.
Essential Duties and Responsibilities:
Assess an individual’s basic health status, records and related health data.
Participate in analyzing and interpreting recorded data and making informed judgments as to the specific elements of nursing care mandated by a particular situation.
Participate in planning and implementing nursing intervention, including appropriate health care components in nursing care plans that take account of the most recent advancements and current knowledge in the field. Incorporate the prescribed medical regimen into the nursing plan of care.
Qualifications and Requirements:
High School Diploma. Completion of vocational/technical training beyond high school in an Accredited Nursing Program. Licensure in Massachusetts as an R.N. or L.P.N. BCLS certification (per departmental policy). Bilingual skills preferred.
1 year relevant nursing experience, preferably in a community health and/or ambulatory care setting.
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003388
Hours: 40 Department: Winthrop Neighborhood Health
$10,000 sign on bonus for Full Time Nurses. A registered nurse holds ultimate responsibility for direct and indirect nursing care, . . .
RN
Job Requisition #: R0003388
Hours: 40 Department: Winthrop Neighborhood Health
$10,000 sign on bonus for Full Time Nurses. A registered nurse holds ultimate responsibility for direct and indirect nursing care, including assessment, planning, coordination and evaluation of care toward the goal of maintenance and restoration for optimal functioning and comfort. The primary care nurse performs direct patient care and patient education to patients ages 0 to greater than 100 years in our Family Medicine Dept. and participate in QI activities. The primary care nurse takes a lead role in the prioritization, coordination and delivery of care by the practice team with a focus on social determinants of health, health promotion, and prevention and management of acute and chronic health conditions. Full Time position, Monday-Friday, 8:00-5:00pm with evening rotations.
Education
Graduate of an Accredited Nursing Program. Licensure in Massachusetts as an RN. BLS certification Bilingual skills preferred.
Experience
New Grads welcomed. 1-year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Skills/Abilities
Demonstrated ability to communicate effectively both in writing and verbally. Familiarity with the use of a personal computer in a Windows environment preferred.
Job Requisition #: R0003405
Hours: 40 Department: South End Washington Family Med
$10,000 Sign-on Bonus for Nursing role in our South End location! A Registered Nurse in our South End Primary Care Dept holds ultimate . . .
RN
Job Requisition #: R0003405
Hours: 40 Department: South End Washington Family Med
$10,000 Sign-on Bonus for Nursing role in our South End location! A Registered Nurse in our South End Primary Care Dept holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.This position is full-time, Monday - Friday, with an evening rotation. Excellent Benefits!
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
RN Care Managers are part of the Complex Care Management Team. You will join our interdisplinary team of healthcare professionals, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/or chronic conditions. RN Care Managers must be prepared to work from EBNHC or within enrollee’s homes. BSN preferred. MA RN license required. At least 2 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience, including coordination of enrollee care across multiple settings and with multiple providers. Ability to work weekends/evenings as needed. Computer proficiency in Microsoft Office. Bilingual fluency in a non-English language preferred. Valid MA Driver’s license and reliable transportation. Boston Residents Preferred. Full time position, Monday thru Friday, 8 am to 5 pm with an hour of unpaid lunch
Experience
2-10 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience
Including the, coordination of enrollee care across multiple settings and with multiple providers.
Skills/Abilities
Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
Fluency in a non-English language preferred
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Committed to the practice of inquiry and listening. Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access and/ or follow up.
Computer proficiency in Microsoft Office.
High energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team oriented system.
Job Requisition #: R0003432
Hours: 16 Department: South End Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0003432
Hours: 16 Department: South End Addiction Services
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
EBNHC through SECHC is seeking RN to join our Addictions Services Department. Nurses will have the opportunity to make a profound impact on the lives of underserved individuals living with substance use disorders. The addiction nurse takes a lead role in patient care, meeting with the patient initially to complete a program intake, along with providing patients with treatment education and consistent follow up support, meeting regularly based on the patient’s current needs. In-office treatment for patients may include monthly injections, such as Intramuscular Naltrexone (Vivitrol), and subcutaneous Buprenorphine (Sublocade). The nurse plays the lead role in carrying out these treatments, along with providing the patient with both pre and post-treatment education. The addiction nurse engages with patients regularly to provide continuous support and assessment of the patient’s medical health care needs in conjunction with their substance use disorder. This includes reordering of medications appropriately, the ordering and reviewing of lab work, urine toxicology screens, the administration of routine vaccines, triaging/assessing patient’s clinical needs along with the regular assessment of patient’s high risk behaviors/activities that may put them at risk for relapse, overdose, and exposure to infectious diseases. The addiction nurse engages with the patient utilizing a harm reduction approach in their education and counseling
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003498
Hours: 40 Department: PACE Community Care
*$10,000 Sign-on Bonus! *
The RN Home Care Nurse is responsible for the general oversight, assessment, planning, and construction . . .
RN Home Care
Job Requisition #: R0003498
Hours: 40 Department: PACE Community Care
*$10,000 Sign-on Bonus! *
The RN Home Care Nurse is responsible for the general oversight, assessment, planning, and construction of the nursing care delivered to the participant. The home care primary nurse may delegate some direct care, data collection, and nursing assessment responsibilities to other nurses and nursing assistants on the team but retains responsibility for ensuring that interventions are carried out in accordance with the participant’s care plan and the orders of the participant’s medical providers. May provide care in the PACE Day Health Center or in participant’s homes.Community based nursing visits.
FT Schedule 5x8 hour shifts
Sun-Thurs 8am-5pm
Weekend Rotations
Essential Duties and Responsibilities:
Assess a patient through obtaining history, performing appropriate tests, making or collecting observations from the participant and caregivers, and consulting with other members of the IDT.
Prepares and presents a patient for rapid provider review and treatment.
Arranges for or directly implements care plan interventions and testing, treatment, or other provider orders for a panel of participants.
Oversees delegated tasks to ensure completion, and monitor outcomes, and make adjustments to care plan as needed.
Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Baccalaureate degree in nursing preferred.
Current Massachusetts license in nursing.
Current BLS certification required.
Minimum of 2 years experience in ambulatory, home health, hospital or sub-acute setting preferred, equivalent training or related experience considered.
A minimum of one year experience working with a frail or elderly population.
$10,000 sign on bonus included for full time RNs. As an integral member of the care management team the Registered Nurse (RN) Care Manager (CM) will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home or an inpatient facility. Full time, Monday-Friday, 8:00-5:00pm but may require weekend and evening rotations based on the needs of the department and patient population.
Education
Bachelor’s Degree in Nursing.
Valid MA RN license Valid MA Driver’s license and reliable transportation
Experience
2-10 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience.
Experience working with a Medicaid population is strongly preferred.
Experience working with Federally Qualified Health Centers is strongly preferred.
Case Management Certification (CCM, ANCC RN-BC) preferred.
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Skills/Abilities
Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
Fluency in a non-English language preferred
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Committed to the practice of inquiry and listening.
Experience working with patients with chronic and behavioral health needs.
Must be flexible and adaptable to change.
Demonstrate the ability to work independently.
Computer proficiency in Microsoft Office.
Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Social Workers, Community Health Workers and other health care teams.
Job Requisition #: R0003653
Hours: 40 Department: PACE Center
As a Nurse in our NEIGHBORHOOD PACE Program you will be part of a dynamic Interdisciplinary Team (IDT) and work in an innovative . . .
RN Primary Nurse PACE
Job Requisition #: R0003653
Hours: 40 Department: PACE Center
As a Nurse in our NEIGHBORHOOD PACE Program you will be part of a dynamic Interdisciplinary Team (IDT) and work in an innovative model of care with proven positive impacts on helping older adults stay healthy, independent and active in a community health setting. We have one of the longest standing PACE Programs nationwide (Program of All-Inclusive Care for the Elderly) and are part of an excellent organization that is one of the largest community health centers in the country.
Essential Duties and Responsibilities:
Responsible for the general oversight, assessment, planning, and construction of the nursing care delivered to the participant.
Assess a patient through obtaining history, performing appropriate tests, making or collecting observations from the participant and caregivers, and consulting with other members of the IDT.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Safely and effectively administers medications, tests and treatments as ordered. Manages the refills of all patient medications with appropriate authorization by the provider.
Provide and coordinate health teaching required by individuals, families and groups to maintain the optimal possible level of health.
Completes biannual and status change nursing assessments for an assigned panel of participants in accordance with Care Planning Policy and documents problems, goals & interventions in the participant’s care plan.
Utilizes Assessment tools including but not limited to PACE Nurse Assessment and Medication Management to collect data.
Qualifications and Requirements:
Baccalaureate degree in nursing preferred. Current Massachusetts license in nursing.
Current BLS certification required.
Minimum of 2 years experience in ambulatory, home health, hospital or sub-acute setting preferred, equivalent training or related experience considered.
A minimum of one year experience working with a frail or elderly population.
Prior experience in interdisciplinary team setting a plus.
Job Requisition #: R0003675
Hours: 36.25 Department: Emergency Department
The Nurse Professional Development Specialist is a professional nurse who serves in a collaborative role with the department nursing . . .
Nurse Professional Development Specialist
Job Requisition #: R0003675
Hours: 36.25 Department: Emergency Department
The Nurse Professional Development Specialist is a professional nurse who serves in a collaborative role with the department nursing staff to provide continuing education in regards to best practices, and updated technology and equipment, . The Nurse Professional Development Specialist works with department leadership staff to assure training compliance with regulatory standards including Joint Commission (JC), NCQA Patient Centered Medical Home (PCMH), CMS Meaningful Use (MU), OSHA/EOC, Safety/Infection Control, CLIA, Quality Care Audits, and DPH licensure requirement. The role of Nursing Professional Development Specialist encompasses the continuum of learning and professional development for maintenance of competence in role performance. This continuum consists of assessment of staff learning needs, identification of program goals and objectives, planning and implementation of evidenced-based activities designed in positive learning or practice environments. The final aspect of the continuum consists in the evaluation for staff change in knowledge, skills and behaviors leading to improved patient care and quality outcomes. The Nurse Professional Development Specialist is accountable for maintaining currency with own nursing practice and demonstrates commitment to own professional development and continuing education.
Education
BSN Required, MSN Preferred or in process
BLS, ACLS and PALS certification required
Experience
Minimum of 3-5 years licensed nursing practice experience in an Emergency Department setting.
Skills/Abilities
Computer literacy with Microsoft Office required, Epic experience preferred
Must be able to work in a team setting and collaboratively with staff
Job Requisition #: R0003754
Hours: 36.25 Department: Emergency Department
$10,000 sign on bonus for Full Time Nurses. A Registered nurse holds ultimate responsibility for direct and indirect nursing care, . . .
RN Emergency
Job Requisition #: R0003754
Hours: 36.25 Department: Emergency Department
$10,000 sign on bonus for Full Time Nurses. A Registered nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing primary nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team. 36.25 hours/week, open schedule including days, evenings, nights, weekend and holiday rotations.
Education
Graduation from an accredited nursing program required. BSN preferred.
Experience
Minimum of one year of relevant nursing experience, in a community health and/or ambulatory care setting.
Three years Emergency Department, preferred.
Skills/Abilities
Current Massachusetts RN licensure.
ACLS, BLS, and PALS, CPR certification required.
Demonstrate ability to communicate effectively both in writing and verbally.
$10,000 RN Sign-on Bonus! The RN Clinical Care Manager in OB/GYN at EBNHC participates in the daily RN workflow of the department. Daily RN workflow includes: review of labs, assistance with procedures, phone triage, injections, review of High Priority RN pool messages (hospital and ED f/u), nurse visits (appointments for prenatal intakes, gestational diabetes teaching, depo provera administration and maintenance, OCP checks, BP checks, incision checks, and walk ins, NSTs), and pre-authorizations for Lupron, Makenna, etc .In addition to the duties described above, the RN Clinical Care Manager in OB/GYN at EBNHC will coordinate the management of care for high risk patients, delegating high risk follow up including (but not limited to) items delineatedto the nursing team; s/he will provide on-going monitoring and support for high risk patient surveillance. (Abnormal pap smears; High risk pregnancy; Possible ectopic pregnancy; Zika screen positive patients).
Essential Duties and Responsibilities:
Continues to assess, evaluate and monitor the changing health care needs of the East Boston Neighborhood Health Center high risk population.
Acts as a liaison between the EBNHC OB/GYN team and our BMC affiliates in the antenatal testing unit, Emergency Department, gynecology, gynecologic oncology, labor and delivery, maternal fetal medicine, radiology, and uro-gynecology.
Monitors, tracks and reports related data for quality improvement initiatives.
Participates and attends departmental meetings and related activities that contributes to professional growth and quality improvement efforts.
Conducts weekly RN huddle meetings in which nursing team issues are identified, patient care workflows are optimized, and high risk surveillance plans are reviewed.
Education & Requirements:
Associate’s degree in nursing required. Bachelor’s degree in Nursing to be completed within 1 year of offer letter.
5-10 years of experience in an ambulatory OB/GYN setting.
BLS certification.
Strong attention to detail and demonstrated ability caring for high risk OB/GYN patients.
The Clinical Resource Nurse is a professional nurse who serves in a collaborative role with the department nursing staff to provide continuing education and support quality improvement and practice initiatives. The Clinical Resource Nurse works with department leadership staff to assure compliance with regulatory standards. The Clinical Resource Nurse is accountable for maintaining currency with own nursing practice and demonstrates commitment to own professional development and continuing education. The Clinical Resource Nurse will have continued clinical exposure to departmental workflows. Clinical practice within the department constitutes an average of 30% of the position. The Clinical Resource Nurse works collaboratively with Administrative and Medical Leadership and all health care team members in the Departments. The Clinical Resource Nurse reports directly to the Director of Nursing. Monday - Friday, 8:00 AM - 5:00 PM with Evening and Holiday rotations
Qualifications
Minimum of 3-5 years licensed nursing practice experience in an ambulatory care practice setting.
Minimum of 2 years relevant management experience.
Job Requisition #: R0003841
Hours: 40 Department: South End Washington Family Med
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0003841
Hours: 40 Department: South End Washington Family Med
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
The East Boston Neighborhood Health Center is a great place to work! The Senior Care Options (SCO) nurse case manager acts as a liaison between patients, their families, and health care personnel to ensure efficient, prompt health care and to minimize fragmentation and duplication of services. Nurses work closely with SCO patients and their families to create a care plan with the goal of maintaining independence and safety in the community. Care plans for SCO patients address the medical and psychosocial needs of each patient and are developed in collaboration with other SCO team members to ensure implementation of the most cost-effective plan.
Education
Graduation from an accredited nursing program
RN licensure in Massachusetts
BLS certification
Bilingual skills preferred
Experience
At least one year of relevant nursing experience in a community health and/or ambulatory care setting preferred
Skills/Abilities
Demonstrated ability to communicate effectively verbally and in writing
Familiarity with Windows operating system preferred
EBNHC is an equal-opportunity employer and five-time awardee of the Boston Globe’s Top Places to Work. Please send resume to Human Resources, East Boston Neighborhood Health Center, 10 Gove Street, East Boston, MA 02128 or by e-mail to hr@ebnhc.org.
Job Requisition #: R0003880
Hours: 40 Department: South End Washington Pediatrics
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0003880
Hours: 40 Department: South End Washington Pediatrics
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003893
Hours: 40 Department: Adult Medicine
Nursing
RN
Job Requisition #: R0003893
Hours: 40 Department: Adult Medicine
Nursing
Full-time position available performing direct patient care and patient education to patients ages 18 to greater than 100 years in our Adult Medicine Dept. Will also participate in QI activities. MA RN license and previous ambulatory care experience required. Excellent interpersonal and problem solving capabilities also required. (English/Spanish) preferred. Monday - Friday, 8:00 AM – 5:00 PM and will include holiday rotation.
Job Requisition #: R0003894
Hours: 37.5 Department: Emergency Department
The ED Nurse Night Supervisor is responsible for supervising the day to day nursing activities to ensure the highest degree of quality . . .
RN Supervisor
Job Requisition #: R0003894
Hours: 37.5 Department: Emergency Department
The ED Nurse Night Supervisor is responsible for supervising the day to day nursing activities to ensure the highest degree of quality care is maintained. Night shift ED RN Supervisor, includes day/rotation depending on the needs of the department. A Registered nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team. Night Shift Supervisor, variable schedule of 12 and 8 hour shifts.
Education
Bachelor’s Degree in Nursing
Current MA RN Licensure
CPR/BLS Certification
ACLS and PALS Required
Experience
Five years professional nursing experience and at least three years of supervisorial experience.
Working Conditions
Physical Environment - Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
Manual Dexterity - Requires manual dexterity using fine hand manipulation to operate computer keyboard.
Audible/Visual Demands - Requires ability to see computer screen and reports.
Job Requisition #: R0003939
Hours: 40 Department: South End Addiction Services
The East Boston Neighborhood Health Center Recovery Services Program serves its local community in providing access to life-saving . . .
RN Care Manager
Job Requisition #: R0003939
Hours: 40 Department: South End Addiction Services
The East Boston Neighborhood Health Center Recovery Services Program serves its local community in providing access to life-saving treatment and improving treatment outcomes in patients with opioid use and other substance use disorders. Nurses partner with the programs nurse practitioners and doctors who provide an initial patient assessment and prescribe medication for addiction treatment. The Recovery Service’s nurse takes a lead role in patient care, meeting with the patient to complete a program intake, along with providing patients with treatment education and support. As part of a multi-disciplinary team, The Nurse Care Manager will serve as vital role on a harm reduction team for patients enrolled in the EBNHC Recovery Services, an Office-Based Opioid Treatment (OBOT) program. Additionally, nurse care managers are responsible for on-going coordination of follow-up care, close telephone monitoring, relapse prevention, and support for patient self-management.
Essential RN Responsibilities/Duties:
Completes initial patient assessment and intake obtaining social, medical, mental health, substance use and medication history.
Collaborates and communicates with providers in establishing an appropriate plan of care and revising as appropriate.
Meets regularly with addiction treatment team on a weekly, scheduled basis, along with regularly communicating with team as needed patient needs.
Reviews and obtains signatures for program consents and treatment contracts with patients. Provides patient with program handbook. .
Provides the assessment of signs/symptoms of opioid withdrawal along with assessment and monitoring of patients in the induction, stabilization, and maintenance phases of treatment
Provides ongoing education, assessment, management and support of patients in all phases of treatment including induction, stabilization, and maintenance phases of treatment.
Provides ongoing follow up with nursing visits, as needed medication teaching, and medication refills.
Completes appropriate documentation of nurse intakes and follow up visits, in-office treatments and vaccinations.
Completes the ordering and reviewing of urine toxicology screens, routine labs under appropriate prescriber.
Follows State and Federal guidelines in providing care to patients in collaboration with licensed, prescribing physicians and pharmacy.
Provides ongoing assessment of medical care needs in conjunction with substance use support needs using appropriate assessment techniques.
Prioritizes collected information provided by patient according to the patient's immediate conditions and needs.
Communicates oral/written information clearly and effectively when sharing/documenting relevant patient information; documentation complying with departmental policies.
Provides follow up care in person and via telephone when needed.
Perform other duties as specified by the nurse manager and program director.
Job Requisition #: R0003950
Hours: 40 Department: South End Hass Primary Care
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN-3
Job Requisition #: R0003950
Hours: 40 Department: South End Hass Primary Care
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
Job Requisition #: R0003951
Hours: 40 Department: Adult Medicine
Nursing
RN
Job Requisition #: R0003951
Hours: 40 Department: Adult Medicine
Nursing
Full-time position available performing direct patient care and patient education to patients ages 18 to greater than 100 years in our Adult Medicine Dept. Will also participate in QI activities. MA RN license and previous ambulatory care experience required. Excellent interpersonal and problem solving capabilities also required. (English/Spanish) preferred. Monday - Friday, 8:00 AM – 5:00 PM and will include holiday rotation.
Job Requisition #: R0003961
Department: Adult Medicine
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health . . .
RN
Job Requisition #: R0003961
Department: Adult Medicine
A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team.
Essential Duties & Responsibilities:
Assess a patient through obtaining patient history and performing appropriate tests and observations.
Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.
Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.
Safely and effectively administers medications, tests and treatments as ordered.
Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.
Qualifications and Requirements:
Bachelor of Science in Nursing preferred.
Completion of Accredited Nursing Program.
Licensure in Massachusetts as an RN.
BCLS certification per department policy.
1 year relevant nursing experience in a community health and/or ambulatory care setting preferred.
The Registered Nurse assumes a leadership role in the Emergency Department. This New Graduate Nurse Residency will put newly graduated . . .
New Grad Nurse Residency
Job Requisition #: R0003970
Hours: 40 Department:
The Registered Nurse assumes a leadership role in the Emergency Department. This New Graduate Nurse Residency will put newly graduated Registered Nurses (RNs) right into the Emergency Department at the East Boston Neighborhood Health Center. This program will develop nurses who are interested in getting into the ED and growing their clinical skills in a very busy, 24/7 emergency department. The EBNHC ED sees 100 patients on a daily basis and provides urgent care needs for the sensitive surrounding communities. All New Grads must be graduates of a nursing program and have their MA RN License.
Qualifications and Requirements:
Graduation from an accredited nursing program required.
Bachelor of Science in Nursing preferred.
MA RN License required.
Current BLS is required, PALS and ACLS will be given on training.
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 . . .
OB/GYN
Job Requisition #: R0001055
Hours: 20 Department:
The East Boston Neighborhood Health Center (EBNHC) has a dynamic opportunity for an OB/GYN MD to join our organization. For almost 50 years, EBNHC has been a vital link to Boston’s well-being. Join us and you can be on the forefront of caring for people who need your help the most. Many of our patients often have no choice but to go without healthcare. Working at EBNHC is nothing short of inspiring. 5 years in a row the Boston Globe named us as one of their “Top Places to Work”.
We have a .50% time outpatient position for an OB/GYN MD to join our expanding multi-practice group. You will have the unique opportunity to care for a diverse population. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team. We are a progressive organization with a state of the art electronic medical record system and are leading Boston in our OB/GYN Programs. You may also have an opportunity to teach medicine to residents and students through our internal and external programs with Boston University.
Under general supervision of the Medical Director of OB /GYN, you will render diagnostic and therapeutic care to patients at the Health Center. On call rotation for after hour urgent patient follow up, and responsible for clinical and administrative follow-up for a panel of patients. One evening session per week may be required.
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides . . .
Remote Pediatric Psychiatrist
Job Requisition #: R0002505
Hours: 8 Department: Mental Health Pedi
The Pediatric Psychiatrist, in close consultation with primary care, social work, and other members of the treatment team, provides office-based psychiatric evaluation and treatment for child and adolescent patients cared for at East Boston Neighborhood Health Center. In addition to supervision of Psychiatric Nurse Practitioner(s), provides direct evaluation and treatment, and consultation to members of the treatment team. This is a remote part-time position, approximately 8-16 hours weekly. Massachusetts medical license required.
1. Conducts psychiatric/psychopharmacological evaluations for referred children and adolescents. Working with or supervision of adults may be necessary but will not be a primary responsibility
2. Determines, in collaboration with the medical and behavioral health providers, which patients are best served in a primary care vs. a community mental health setting
3. Provides expert consultation to the medical and behavioral health staff in the management of mild to moderate psychiatric disorders in primary care pediatrics
4. Provides education to the medical and behavioral health providers regarding psychopharmacological treatment and management of mild to moderate psychiatric conditions in primary care pediatrics
5. Participates as indicated in mental health discipline team meetings
6. Provides training to mental health and pediatric staff as indicated
7. With the medical, behavioral health providers and support staff participates in the management of high risk patients
8. Coordinates services with psychiatry colleagues within the health center in conjunction with behavioral health integration
9. Manages in basket referrals, refills and calls
10. Based on interest and expertise, holds a DEA X number for buprenorphine and provides substance abuse treatment in conjunction with our addiction service
11. Provides consultation as indicated to the Behavioral Health on call system staffed by BH providers
12. Fully participates in a coverage plan (identifies method of contact for providing a timely response to clinical issues while off the premises and agrees to remote Epic access) for the management of patients under her/his care
13. Functions in the capacity of supervising physician for Psychiatric Nurse Practitioner(s) who see pediatric patients
14. Participates in the ongoing development of the behavioral health integration model within pediatrics
15. With the team fosters the enhancement of community mental health service affiliations and partnerships toward the goal of a complete service continuum for our patients including those with moderately severe-severe mental illness and dual diagnosed conditions
16. Works in a remote capacity with the ability to return to in-person practice in the future
Full time position M-F to work at the South End location
Internist
Job Requisition #: R0003018
Hours: 40 Department:
Full time position M-F to work at the South End location
Under the direction of the Medical Director of Family Medicine the Internal Medicine physician will perform the following functions:
Job Responsibilities
Provide Primary Care medical services to patients from birth to geriatrics at the Health Center in accordance with the usual and customary appointment schedule. Examine, diagnose and treat patients. Perform physical examinations and order appropriate laboratory testing. Prescribe medication as needed and treat and follow a patient’s course of illness. Treat wounds, lacerations and minor trauma. Diagnose and treat medical problems. Engage in preventative medicine techniques such as vaccinations and annual examinations. Teach patients about the importance of healthy diets. Provide personal and family counseling including personal and social illness such as alcohol and drug abuse, sexually transmitted diseases, HIV and AIDS.
Educational Requirements
The minimum education a Internal Medicine physician must posses is a Doctor of Medicine degree, and if trained abroad, an ECFMG certificate stating that the foreign physician has passed the examinations appropriate for medical licensure. These requirements are necessary for participation in accredited residency training programs and for licensure by the Board of Registration in Medicine in Massachusetts. In addition, the physician should have successfully completed an internship and residency program within the United States. All physicians must be Board Certified.
Full time general dentist will provide dental services and care to panel of patients with a focus on the diagnosis and treatment of dental problems and upkeep of dental health including:
- Conducting dental examinations.
-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.
-Performing tooth extractions and filling cavities.
-Instructing dental hygienists and assistants.
-Performing prophylaxes and educating patients on proper dental care and hygiene.
-Supervising dental residents and students.
Requirements include D.M.D. or D.D.S. degree from an accredited program and Board Certification in Dentistry with a minimum of one year of practical experience, and full license to practice dentistry in MA. As a Federally Qualified Health Center (FQHC) you have the opportunity to apply for loan forgiveness through National Health Service Corp (NHSC). Boston residents preferred.
Job Requisition #: R0003800
Hours: 40 Department: Family Medicine
Full Time position for Family Medicine Physicians who share in our mission, and deep belief, that exceptional care and compassion . . .
Family Physician
Job Requisition #: R0003800
Hours: 40 Department: Family Medicine
Full Time position for Family Medicine Physicians who share in our mission, and deep belief, that exceptional care and compassion should be accessible for all patients. You’ll have an opportunity to treat patients from the heart as you provide primary care in our ambulatory setting at the health center - resident teaching and training is available on site. We’re one of the most admired and modeled after health centers in the U.S., frequently written about, award winning and inspiring doctors and nurses around the country. We were early to implement EPIC EHR and we're certified by NCQA as a level 3 Medical Home Model of Care. You’ll have a dynamic opportunity to bring about a profound change in people's lives. We treat everyone—it's our mission. Regardless of insurance or income or background, you can treat patients the right way. You can help serve the communities of East Boston, Chelsea, Winthrop and Revere where commutes are easy being on a Blue line and 5 minutes to downtown Boston. Bi-lingual Spanish or Arabic speaking is highly valuable for this opening, although we have an excellently trained professional Medical Interpreter Department that are part of the Practice Team.
Some East Boston Neighborhood Health Center Facts
Over 320,000 visits a year.
80,000 patients and growing.
$150M Organization Strong.
Patients as diverse as the City we live in.
One of the first of three centers in Mass to become MA PCMH Prime certified.
24/7/365 emergency department
A leading role in elderly care providing PACE (Program for All-Inclusive Care for the Elderly).
Advanced technology, and an amazing support staff.
On-site lab & Radiology services.
Staff interpreters and integrated behavioral health services.
On premise pharmacy
Access to NHSC Loan Forgiveness
Visa sponsorship available
On site specialists for consultation
Competitive compensation and excellent benefits including health, dental, pretax spending accounts, 401k with health center match, life, disability, and a generous staff development benefits. Providers will be able to obtain privileges at Boston Medical Center. EBNHC provides excellent Malpractice Coverage – as a FQHC (Federally Qualified Health Center) we offer coverage under FTCA as well as a second policy through commercial broker. A designated Medical Staff Office supports the professional requirements of Physician.
Part time general dentist will provide dental services and care to panel of patients
Part time general dentist will provide dental services and care to panel of patients on Wednesdays and Saturdays with a focus on the diagnosis and treatment of dental problems and upkeep of dental health including:
- Conducting dental examinations.
-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.
-Performing tooth extractions and filling cavities.
-Instructing dental hygienists and assistants.
-Performing prophylaxes and educating patients on proper dental care and hygiene.
-Supervising dental residents and students.
Requirements include D.M.D. or D.D.S. degree from an accredited program and Board Certification in Dentistry with a minimum of one year of practical experience, and full license to practice dentistry in MA. As a Federally Qualified Health Center (FQHC) you have the opportunity to apply for loan forgiveness through National Health Service Corp (NHSC). Boston residents preferred.
Job Requisition #: R0003101
Hours: 40 Department: Mental Health School Health
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the Care Navigator team with . . .
Care Navigator Coordinator
Job Requisition #: R0003101
Hours: 40 Department: Mental Health School Health
The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the Care Navigator team with development of systems to maximize patients’ access to services, develops strong relationships with community resource agencies and provides ongoing training and support. The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full Time position, Monday-Friday, 8:00-5:00pm with possible evening and weekend rotations.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
The Coding Lead is responsible for coordinating the coding function within all practice locations in accordance with the coding guidelines established by East Boston Neighborhood Health Center (EBNHC). This includes both Facility and Professional components. In addition, the Coding Lead will serve as a key resource for team members and provide guidance and education on Compliance issues. Will perform in-house audits to ensure diagnostic and procedural codes accurately reflect patient health status in accordance with standard CPT coding and compliance regulations. Responsible for coordination of EPIC charge review work queues as well as assisting with implementing policies and procedures.
Essential Duties & Responsibilities
Ensuring standards established by EBNHC related to coding staff productivity and accuracy targets are consistently met
Promoting and facilitating efficiency and effectiveness of coding related systems, including proper documentation
Ensuring timely charge capture for all services rendered
Maintain compliance with all CMS PACE Program Regulations and Standards
Assisting in the development and implementation of policies and procedures
Coordinating Coder/Provider Education and Communications
Qualifications and Requirements
AAPC Certification
RAF/HCC Coding Experience
2 years supervisory/leadership experience preferred
Experience interacting with physicians and other leadership regarding coding guidelines
Extensive knowledge of CPT and ICD-10 Coding across multiple medical specialties
Extensive knowledge of Revenue Codes, DRG Reimbursement methodologies, including familiarity with Medicare’s Outpatient Prospective Payment System (OPPS)
Competency in navigating patient billing software and electronic medical records, preferably on the Epic platform
Extensive knowledge of Anatomy and Physiology
Knowledge of medical documentation requirements and compliance guidelines.
Strong communication, both written and verbal, as well as ability to formally present to both large and small groups
The Community Based Prevention Health Worker reports to the Project SHINE Department Manager and actively support the Community Based Prevention Program Coordinator. The right candidate for this position provides in person and virtual outreach, risk assessment, assist with the implementation of CDC evidence-based Personalized Cognitive Counseling (PCP) curriculum, and links patients to PrEP and behavioral health services. The Bilingual Based Prevention Health Educator strives to reach community members who are most at risk for HIV and STDs, and has a focus in the Latinx gay, bisexual and other men who have sex with men. The Community Based Prevention Health Worker woks closely with the Community Based Prevention Coordinator and reports to the Department Manager. Bilingual (English/Spanish) required.
Job Requisition #: R0003527
Hours: 40 Department: Family Medicine
Join our Team as a Community Health Worker! Are you enthusiastic about working in community outreach? Are you seeking a career working . . .
Community Health Worker-
Job Requisition #: R0003527
Hours: 40 Department: Family Medicine
Join our Team as a Community Health Worker! Are you enthusiastic about working in community outreach? Are you seeking a career working with a supportive team and wonderful patients where you can make a positive impact on the health of others? EBNHC is seeking a Community Health Worker (CHW). In this role, you are a member of the Medical Home who collaborates with other staff in the Family Medicine Asthma/COPD Program to positively improve the health of Boston area and Winthrop residents living with asthma and COPD. You will hold and attend community events in Winthrop and work closely with the Public Health Nurse. You will deliver asthma/COPD education and environmental/home interventions to improve asthma/COPD symptom control and long- term asthma/COPD management in person and over the phone. In the home, the CHW will provide environmental asthma kits, develop a plan and reinforce medication adherence. You will support the delivery of services to patients/staff of the Family Medicine Asthma/COPD Program; develop efficient workflows by assisting in scheduling medical appointments, and facilitate community resource access. The CHW will work with the Family Medicine Asthma/COPD Program Nurse and Nurse Practitioner. Full time position, Monday-Friday, 8:00 AM -5:00 PM. Bilingual (English/Spanish) required.
Home Visits:
Outreach to eligible Asthma/COPD patients’ identified for possible home visits to schedule initial visit.
Schedules subsequent home visits per protocol including intake visit, home walk-through and follow-up visits.
Provides items in asthma/COPD toolkit per home visit protocol with supporting education and develops and environmental action plan.
Uses motivational interviewing techniques to support change and self-efficacy.
Refers to appropriate inspectional services departments as needed or outside community resources.
Assist the families in the home with the completion of forms for Immigration, Legal/Housing Services, and connection to community resources.
Accompany and attend:
Specialist appointments, home inspections, etc
Remind patients of appointments
Asthma Education:
Organize and replenish asthma related teaching materials throughout the department.
Provides asthma/COPD related education to patients in clinical setting per staff need
Experience:
Understanding of language, culture, and socioeconomic circumstances and desire to work with diverse population is a must.
East Boston Neighborhood Health Center (EBNHC) is committed to offering safe, timely, effective, efficient and patient centered care to all. EBNHC seeks a motivated leader for quality improvement efforts across multiple sites of the organization. The Quality Improvement & Population Health Manager is responsible for the development and management of value based care driven initiatives for Quality Improvement. Partnering closely with Medical Director of Quality, Quality Improvement Champions and Population Health Staff you will guide multidisciplinary teams through various Quality Improvement projects. You will play a key role in ensuring that ENBHC performs at the highest levels on standardized, national measures of clinical quality care. The Quality Improvement & Population Health Manager ensures the accurate and timely collection of data from clinical records, identifies opportunities for improvement, communicates and works collaboratively with multidisciplinary improvement teams and facilitates the creation and implementation of improvement in care process. Full time, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.
Education
MS in Health Profession or related public health field or BA degree accompanied by at least 3 years of project management or continuous quality improvement experience.
Experience
3+ years LEAN/Six Sigma, Model for Improvement or similar experience in process improvement and project management
Significant related experience in data management.
Skills/Abilities
Technology proficiency required; Proficiency in EPIC, Expertise in Word, Excel, Visio/ Flowcharting & Mapping and PowerPoint
Knowledge in data management, data management systems, and spreadsheet manipulation helpful
Expertise in EPIC and RWB
Ability to analyze, synthesize, and present data
Ability to perform multiple activities efficiently in a timely and accurate manner
Excellent attention to detail
Excellent organizational skills
Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and trust
Mastery of principles of process improvement and project management and ability to apply those principles in a broad range of projects and initiatives
Curiosity about a wide range of health-related problems and issues
Self-directed analytical and problem-solving skills
Ability to maintain productivity in an environment that requires individual to work independently 90% of the time
A strong work ethic and an ability to work well in a team-based environment.
Ability to solve problems using judgment and discretion and seek advice without hesitation.
Strong understanding of clinical concepts and community health center operations
Ability to manage conflict and stress inherent in change management.
As an integral member of the care management team the Community Health Worker (CHW) will have the opportunity to make a profound impact on the lives of people living with complex and/ or chronic conditions, many of whom also face multiple barriers accessing care and need support to succeed with achieving health care goals. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the community, home, facility, or health center
Education
Bachelor’s Degree preferred or HS Diploma with equivalent experience of at least 3 years.
Experience
Experience working in a clinical or special services setting with Medicare, Medicaid, or Special Needs populations.
Community Health Worker, Engagement Specialist, or Medical Assistant Certification.
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor's Degree preferred or HS diploma with 1-2 years in a direct service role, experience with and underserved population a plus
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills preferred
Ability to multi-task with strong organization and time management skills.
Manage overall space allocations for various Health Center Departments. Review and process space requests and space assignments. Develop and coordinate workspace reservation program. Formulate and develop plans regarding space management and planning. Provide space-planning expertise to administrators, committees, and departments by analyzing requests for space, maintain space database, analyze space utilization and prepare space reports. Oversee the selection, development and use of workspace reservation software to assist employees with reserving designated workspace, parking and property access cards for in person attendance. Full time position, Monday-Friday, 8:00-5:00pm, but may require flexibility depending on the needs of the department.
QUALIFICATIONS:
Bachelor’s Degree in Business, Design, Visual Merchandising, Business or related field.
Four years of experience in space allocation and management, such as facilities space planning, pre-design activities, use of space management database, data analytics and statistical analysis, and/or experience directly relevant to duties being performed.
KNOWLEDGE, SKILLS AND ABILITY:
Excellent communication, interpersonal, oral and written skills.
Must be proficient at compiling various amounts of data, preparing insight and recommendations for use of space.
Proficiency in space planning software, Excel and other applications related to space assignment.
Ability to manage multiple projects and strong organizational skills is preferred.
Demonstrate detailed analytical and critical thinking.
Possess excellent communication skills, both written and verbal.
Negotiate, resolve conflicts and build consensus.
Demonstrate good judgment and maintain confidentiality.
Maintain a focus on Customer service.
Office setting position, but will need to review properties, climb ladders and visit rooftops if necessary
EBNHC is seeking an experienced Payment Specialist with EPIC experience for part-time, remote position! Under the direct supervision of the Manager of Revenue Integrity and Payer Contracting, the Payment Specialist is responsible for the accurate and timely processing and posting of all incoming payments and denials from insurance companies, patients, and third party payers to customer accounts. This position verifies bank deposits, reconciles to posted transactions, and researches discrepancies. The ideal candidate needs to have experience with MS Office, with an emphasis on Excel. The staff in this position works closely with other EBNHC Departments and financial institutions.
Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).
Essential Duties and Responsibilities:
Perform reconciliation between bank deposit and Epic postings, to ensure all revenue is recognized.
Research and resolve posting discrepancies. This could include retrieving missing 835 files, EOB, or bank deposits. Work closely with department leadership and escalate issues as needed.
Track funds received from a variety of sources. Deposits are received via ACH, check, cash, or credit card.
Research and correct posting errors
Research and initiate refund requests
Track posting status and prepare account reconciliations (Excel)
Assist in review of monthly BMC transmittal files, confirming receipt of all funds owed to EBNHC
Process and accept EDI electronic remittance files
Process manual payment posting, including lockbox checks
Follows applicable organizational policies and procedures
Qualifications and Requirements:
HS Diploma or equivalent
1- 3 years of cash management experience
1 -3 years of Epic experience (PB Resolute, Remittances, PB Payment Posting)
Seeking a part-time, remote Business Analyst in Patient Accounts at EBNHC! Under the direction of the Director of Patient Financial Services, the Business Analyst position will be responsible for measuring, analyzing, and evaluating data to assist in identifying process improvement and performance opportunities. The role requires strong listening, verbal, and written communication skills. A key responsibility includes interactions with key stakeholders and the ability to document and translate business functions’ needs into meaningful workflows and performance measures.
This role requires strong skills in MS Office, with an emphasis on Word, Excel and PowerPoint programs.
This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).
Essential Duties and Responsibilities:
Develop and maintain reporting, analytics, dashboards, and other solutions using tools available.
Perform data extractions from various internal and external sites with concentrated focus on maintaining data integrity and integration into existing tools.
Create, implement, and communicate metrics which will measure data integrity and indicate opportunities for process improvements.
Documents workflows and assists periodic assessments to ensure efficient processes.
Analyzes and evaluates information gathered from multiple sources and synthesizes into actionable information
Manages reconciliation for a wide variety of projects. Plays key role in developing reconciliation policies.
Assists in driving the consolidation, standardization and consistency of reporting and analytics across multiple businesses and departments
Performs random audits of standard reports and performance measures for all areas of responsibility.
Building on current reporting to provide further intelligence for performance optimization and efficiencies.
Maintains good interpersonal relationships with stakeholders internal and external to the department.
Provides feedback to assist EBNHC management in developing strategies to improve financial service operations.
Qualifications and Requirements:
High School Diploma or GED required
New Grads or Currently Enrolled Internship Options
Job Requisition #: R0003700
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and . . .
Care Navigator-Behavior Health Specialist
Job Requisition #: R0003700
Hours: 40 Department: Community Resource & Wellness Center
The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and their families to address the complex social determinant of health needs, which negatively impact health and wellbeing. The CNBHS will provide outreach and case management to promote compliance with established treatment plans and connect to community resources to support SDOH needs.
Temporary position with opportunity to go full time with a flexible schedule. The Community Health Worker will support EBNHC as the organization’s brand ambassador by exhibiting the EBNHC core values, mission statement, vision statement and DEI commitments when engaging community organizations, forging relationships with vital stakeholders, and ensuring EBNHC is a participatory voice in all matters related to community health equity efforts. This role will be flexible, dynamic, self-motivated, community oriented, compassionate and professional in representing EBNHC in its service areas.
Activities under the purview of this role include:
• certifications of MassHealth Certified Application Counselor, Community Health Worker or Medical Assistant are preferred, not required.
• Participate in the planning and execution of outreach events, MassHealth insurance enrollment events and community meetings.
• Effectively communicate needs and suggestions gathered during community events/meetings
• Develop and maintain relationships with community stakeholders and community members.
• Be a proactive participant in community improvement – such as lead community advisory sub-working groups or participate in process improvement initiatives.
• Demonstrate ability to work effectively in a team environment across the organization; while also able to work on assignments without extensive supervision.
This role, supervised by the Outreach & Enrollment Supervisor, will require flexibility in work hours to attend some after hours and weekends Community Outreach and Networking Events as well as have reliable transportation.
The ideal candidate will be bilingual, knowledgeable about the EBNHC service area, outgoing and have 1-3 years of experience in people-facing and/or project-based work. (Including work as a volunteer in your community or related). All levels of education are accepted (Attending high school, high school grads, college students and grads are welcomed)!
Job Requisition #: R0003774
Hours: 40 Department: IT
The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work . . .
Senior Applications Analyst
Job Requisition #: R0003774
Hours: 40 Department: IT
The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The Senior Application Analyst assists the Project Manager in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. The Senior Application Analyst manages assigned projects independently. Full time position, Monday-Friday, 8:00-5:00pm.
Education
Bachelor Degree in computer science, health science, or business and Masters Degree and/or Management experience
Experience
At least five (3) years in patient care, patient management or business office-type experience with at least 3 years in Healthcare IT support
Skills/Abilities
Excellent verbal and written communication skills
Excellent Customer service skills
Demonstrated computer literacy skills as well as the ability and desire to learn new applications quickly
Ability to analyze business problems
Knowledge of process re-design, re-engineering
Domain knowledge in a clinical or healthcare business area
Job Requisition #: R0003789
Hours: 40 Department: Legal and Government Affairs
Compliance Specialist
East Boston Neighborhood Health Center (“EBNHC”) is seeking a full-time Compliance Specialist to join . . .
Compliance Specialist
Job Requisition #: R0003789
Hours: 40 Department: Legal and Government Affairs
Compliance Specialist
East Boston Neighborhood Health Center (“EBNHC”) is seeking a full-time Compliance Specialist to join its new compliance group in order to assist in building a robust corporate compliance program that aligns with best practices in the healthcare industry. We are seeking an individual who is excited to support the Director of Corporate Compliance in implementing the corporate compliance plan, and associated systems and processes, in a large and unique provider institution.
We are searching for someone who works well in a fast-paced setting and is excited about helping to build new systems across the organization. In this position, you will independently and cooperatively plan and manage audits, reviews, investigations, and projects to ensure compliance with the health center’s policies/procedures and state and federal rules, regulations, and statutes. This role will also help to draft policies and procedures and develop training modules/courses to ensure personnel are appropriately trained in their role.
Everywhere you turn, you can feel it: Passion and commitment at EBNHC, the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better. EBNHC has been named one of the Top Places to Work in Massachusetts by the Boston Globe for seven out of the last eight years. We offer progressive benefits and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement.
Benefits: Compensation will be based on education and related work experience, licensure and other qualifications. Position will include health and dental insurance (available upon starting), generous paid sick, personal, holiday, and vacation time, Life and Disability insurance, 401k with agency contribution, and wellness activity discounts.
Responsibilities:
• Collaborates with the Legal Office, Clinical Compliance and Risk Management, Government Affairs and the Privacy Officer in administering the Compliance Plan.
• Analyzes and evaluates information related to the regulatory healthcare environment by monitoring appropriate state, federal and industry web sites, publications, and journals
• Helps to draft and disseminate policies and procedures, provides training, conducts reviews and audits, and reports to the Director of Corporate Compliance regarding EBNHC’s compliance with laws and regulatory requirements.
• Promotes EBNHC’s commitment to compliance at all times.
• Areas to be addressed include, but are not limited to, integrity of documentation and billing, physician contracting, privacy, HR and Labor, grants compliance, and adherence to regulatory requirements applicable to the healthcare industry such as DPH, CMS, Mass Health/Medicaid, OSHA, and Department of Mental Health (DMH).
• Conducts audits or coordinates the conduct of audits with management as called for in the Compliance Plan, as necessitated by external agency requests or investigations or, as requested by executive management.
• Ensures the visibility of the Compliance Office/Program to provide for effective communication of questions or concerns and collaboration on resolution of compliance issues.
Qualifications
• Bachelor's degree required
• Certification in Healthcare Compliance (CHC) preferred but could be obtained within first 12 months of job
• 3+ years’ experience in compliance in the healthcare industry (hospital or federally qualified health center preferred), including specific experience in project management and audit type work such as planning, supervising, executing, and reviewing audits, reviews, or investigations
• Compliance experience in one or more of the following specific areas a plus: documentation and billing, physician contracting, privacy, HR and Labor, grants compliance, and adherence to regulatory requirements applicable to the healthcare industry such as DPH, CMS, Mass Health/Medicaid, OSHA, and Department of Mental Health (DMH).
Job Requisition #: R0003843
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can . . .
Care Navigator
Job Requisition #: R0003843
Hours: 40 Department: Community Resource & Wellness Center
Job Summary
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
• Bachelor Degree • 1-2 years in a direct service role. Experience with and underserved population a plus • Strong second language skills. Spanish preferred. • Ability to multi task with strong organization and time management skills.
Under the direct supervision of the Manager of Revenue Integrity and Payer Contracting, the Payment Specialist is responsible for the accurate and timely processing and posting of all incoming payments and denials from insurance companies, patients, and third party payers to customer accounts. This position verifies bank deposits, reconciles to posted transactions, and researches discrepancies. The ideal candidate needs to have experience with MS Office, with an emphasis on Excel. The staff in this position works closely with other EBNHC Departments and financial institutions. There are other clerical tasks which may be assigned. Epic PB Resolute and medical billing experience is required for this position. Strong verbal and written communication skills are needed to be successful in this role. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).
Job Requisition #: R0003863
Hours: 40 Department: PACE Enrollment and Eligibility
The Enrollment Lead Development Coordinator, with responsibility for intake, telephone outreach, referral screening, and coordination . . .
PACE Lead Development Coordinator
Job Requisition #: R0003863
Hours: 40 Department: PACE Enrollment and Eligibility
The Enrollment Lead Development Coordinator, with responsibility for intake, telephone outreach, referral screening, and coordination with the PACE (Program of All-inclusive Care for Elders) community-based enrollment team.
The ideal candidate will have excellent listening, communication, organizational, and problem-solving skills. This position requires self-direction and the ability to participate in process improvement activities.
Responsibilities:
Complete intakes
Telephone outreach
Referral screening
Coordination with PACE community-based enrollment team
Requirements:
Minimum Associates Degree in Health related field, Marketing, or Public Relations preferred or minimum of five years of equivalent work experience
Bilingual (English/Spanish) required
CRM/Salesforce experience is strongly preferred
One year of experience generating leads required
Proven track record for meeting and achieving goals
Job Requisition #: R0003866
Hours: 40 Department: Medical Staff Office
This position will be responsible for recruiting physicians, advanced practice clinicians, behavioral health clinicians, and other . . .
Provider Recruiter
Job Requisition #: R0003866
Hours: 40 Department: Medical Staff Office
This position will be responsible for recruiting physicians, advanced practice clinicians, behavioral health clinicians, and other licensed independent providers to join one of the largest community health centers in the country. Will work collaboratively with the MSO Director, Clinical, Executive and Administrative leadership as well as the Credentialing team and Human Resources to create and execute a comprehensive provider recruitment strategy that is consistent with the immediate and long term needs of EBNHC. This position will involve frequent travel. BA/BS in related field with at least 3 years’ experience in professional health care setting. Demonstrated computer skills, (Workday desired) as well as interpersonal and organizational skills. Must have excellent public speaking skills!
Education
Any combination equivalent to: Bachelor’s Degree in related field.
Experience
At least three years’ experience working in a professional health care setting.
Demonstrated computer skills (Workday desired).
Skills/Abilities
Good interpersonal and excellent organizational skills.
Public speaking techniques.
Recruitment and retention programs and techniques.
Interviewing techniques.
Must be able to work with detailed confidential material, experience in Workday desired.
The Developmental Case Manager (DCM) will work in conjunction with staff members of the CATCH team and Pediatrics Department, as well as providers, to support and offer ongoing assistance to families of children with Neurodevelopmental Disabilities (NDD), including Autism Spectrum Disorder (ASD). The Developmental Case Manager will attend Developmental Clinic in person to provide direct support to patients and families, as well as phone and in person follow up outreach to families and patients. They will be responsible for care coordination, providing connections to community based supports, therapies and interventions, meeting with families, and providing home visits as appropriate.
Overview:
Provide direct support to families of patients with NDD and ASD through individualized, tailored resources and supports to navigate a child's autism diagnosis.
Maintain consistent and ongoing follow-up with families to assure appropriate follow through on tasks, and to troubleshoot barriers when appropriate. Utilize exceptional problem solving skills to assist families in overcoming barriers to a child’s service needs.
Execute referrals to state agencies, community-based programs and service providers. Completes paperwork on behalf of families as needed.
Identify NDD or ASD-specific community supports- such as playgroups, recreational activities, social skills groups, camps.
Integrate culturally informed practices in work with diverse patient population. Utilize interpreter services as needed.
Routinely support children, families and clinicians in-person during patient appointments.
Coordinate appointments at EBNHC and specialists. Will have the ability to schedule appointments with primary care as well as developmental follow up visits.
Performs timely documentation in the electronic medical record (EPIC) in a standardized format.
Maintain excellent communication with health care clinicians, ancillary support staff and related service professionals to see that care needs are addressed in a timely manner.
Seek community collaborations and partnerships to strengthen supports available to families.
Utilize weekly supervision with CATCH NP to review patient referrals and identify action steps. Integrate constructive feedback.
Participate in additional responsibilities within the broader CATCH Program, including cross coverage.
Communication and Organization:
Maintain a current list of resources to share with providers and families- online, on SharePoint, in English and Spanish.
Manage iPads for use with Developmental Clinic.
Communicate with Care Navigators regarding ABA application status and help provide referral information.
Obtain release of information for all patients- school, ABA.
Serve as a resource for Care Navigators and AmeriCorps Volunteers.
Patient Education and Care Coordination:
Provide education and guidance around guardianship process.
Educate families on purpose of Early Intervention, and assist them to access EI services.
Outreach school staff regarding teacher feedback and obtaining copy of IEP.
Assist families and patients applying for DDS, SSI, PCA, and help complete applications.
Curate learning materials to provide to families and patients, for example, social stories, weighted vests, ABA at home videos.
Request and follow up on diaper, enteral and other DME prescriptions.
complete PT-1 application.
Connect patients with resources for concrete needs such as food stamp applications, food pantry information, referrals to patient resource center for help with housing instability, applications for cradles to crayons.
Help patients and families learn to access MyChart to facilitate communication with their providers.
Miscellaneous
Maintain excellent punctuality and attendance.
Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Adheres to all EBNHC and departmental polices and procedures.
Participate in required departmental activities and meetings.
Bachelor’s Degree preferred. (*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility, may be substituted for the college degree).
1-2 year previous work experience required. Experience may be waived for candidates with a Bachelor’s Degree or above)
Experience in maternal and child health preferred. Experience working in special education, with special needs children, or with people with Autism preferred.
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
Bachelor Degree
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.Spanish preferred.
Ability to multi task with strong organization and time management skills.
The Quality Manager is responsible for management of PACE’s quality and performance improvement programs, in partnership with Senior Team, which includes the following: Lead Quality team to meet quarterly HPMS submission deadlines, Commonwealth of Massachusetts Quality measures and other state reporting timeframes; help remove roadblocks and find new areas of efficiency by partnering with IT, BI and PACE staff; Serve as steward of Quality measures and dashboards; Mentor PACE’s Quality Committees and act as Quality improvement strategic partner to PACE leadership team; Identify and prioritize trends requiring data review and root cause analysis with next steps for improvement; Scope and manage small initiatives or projects as required to address opportunities for process and performance improvement; Seek and exploit opportunities to enhance LEAN, Six Sigma, and Project Management skills in QI and across organization; Prepare and engage staff around CMS Audit preparation; partner with NPA for added expertise and support.
Qualifications and Requirements:
Bachelor’s degree demonstrating analytical and communications skills
Masters in Nursing, Public Health or related health care field preferred
Proficient in various information systems and software applications
Knowledge of CMS reporting guidelines and standards
Excellent verbal communication skills
Exceptional documentation skills
Knowledge of principles of process improvement
Self-directed analytical abilities
Research oriented
Experience:
Minimum five years related experience in quality improvement and project management, in a healthcare field or setting.
LEAN/Six Sigma or similar experience in process improvement
The Complex Care Community Health Worker will join our Care Team. You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/ or chronic medical and behavioral conditions. You will connect with your enrollees in person, on the phone, and in EBNHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Bachelor’s Degree preferred or HS Diploma with equivalent work experience. Experience working in a clinical or special services setting with Medicare, Medicaid, or special needs populations with chronic medical and behavioral health needs. Valid MA Driver’s license and own transportation. Computer proficiency in Microsoft Office. Bilingual fluency in a non-English language preferred. Ability to work evenings/weekends as necessary
Job Requisition #: R0003948
Department: Community Resource & Wellness Center
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a . . .
Care Navigator
Job Requisition #: R0003948
Department: Community Resource & Wellness Center
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Bilingual Spanish required for this per-diem role.
Qualifications and Requirements
• Bachelor Degree • 1-2 years in a direct service role. Experience with and underserved population a plus • Strong second language skills. Spanish required. • Ability to multi task with strong organization and time management skills.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services. • Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier. • Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters. • Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments. • Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Job Requisition #: R0003954
Hours: 40 Department: PACE Social Services
The primary responsibility of the PACE Participant Navigator is to act as case liaison for PACE Social Work case management issues and . . .
Social Work Participant Navigator
Job Requisition #: R0003954
Hours: 40 Department: PACE Social Services
The primary responsibility of the PACE Participant Navigator is to act as case liaison for PACE Social Work case management issues and problems to maximize participant and caregiver satisfaction. The navigator may provide participants with informal supports and interventions under the direction of the social worker.
Join Neighborhood PACE! As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will work closely with participants and their caregivers to help them continue to live safely in their homes and communities as independently as possible. You will work in an integrated primary care and behavioral health setting to support participants in their homes and at our PACE centers. Full-time position as case manager and support for the Neighborhood PACE Social Work department. Work with older adult participants and their families to complete case management and community resource assistance tasks to maximize participant and caregiver satisfaction. An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills. Must hold a Bachelor’s degree in social work or related field or have two years of relevant work experience in a community setting. Bilingual (English/Spanish) required. Reliable transportation required.
Job Requisition #: R0003960
Hours: 40 Department: Development
We are seeking to hire a dynamic Development Officer to support the fund raising for EBNHC. In this newly created role, you will have . . .
Development Officer
Job Requisition #: R0003960
Hours: 40 Department: Development
We are seeking to hire a dynamic Development Officer to support the fund raising for EBNHC. In this newly created role, you will have the opportunity to work in all areas of development, including Major Gifts, Event Planning, Annual Giving, Corporate Giving, and Individual Giving. We are seeking an enthusiastic individual with a passion for philanthropy, with the ability to work in fast-paced environments. In this role, you are responsible for planning, fund raising strategies, and for carrying out projects. Responsible for developing a sound development plan and procedures, to insure good working relationships between Development and departments. Individual must have the ability to manage multiple projects simultaneously, while meeting deadlines.
Essential Duties and Responsibilities
Organizational skills required for prospective member tracking, invitation process, meeting organization, presentations, communications materials, and key follow up items
Responsible for campaign reporting which includes close interaction with our Information Systems department to maintain campaign dashboard and reports
Responsible for special projects, including special fundraising initiatives
Responds verbally and in writing to questions posed by potential donors
Prepares campaign materials and presentations for the Senior Leadership Team
Qualifications and Requirements
BA/BA Degree required, preferably in business, marketing, or communications
Three to five years development or related experience preferred.
Individual must be a strong communicator, with excellent written, presentation, oral communications, and interpersonal skills.
Must be able to think creatively and strategically
Individual must possess strong leadership and motivational skills
Job Requisition #: R0003964
Hours: 40 Department: PACE Health Plan Management
Reporting to the Director of Health Plan Operations, the Health Plan chief responsibility will be to research and evaluate health plan . . .
Health Plan Analyst
Job Requisition #: R0003964
Hours: 40 Department: PACE Health Plan Management
Reporting to the Director of Health Plan Operations, the Health Plan chief responsibility will be to research and evaluate health plan information from different sources to identify trends and business insights that are critical to Neighborhood PACE. The health plan analyst will collaborate with internal and external stakeholders to improve efficiency, enhance reporting and build tools that will assist Neighborhood PACE in evaluating clinical and financial data.
Health Plan Analyst East Boston, MA Full-time, benefits eligible EDUCATION: Bachelor’s degree required in health information systems, business, Math or Finance or health care administrative related field; Master’s degree in business, public health or health administration preferred.
EXPERIENCE: Minimum 2 years’ experience in a related field.
SKILLS/ABILITIES: o Background in Medicare Advantage, PACE, or other Health Insurance o Excellent interpersonal, communication, listening and presentation skills o The ability to work both as a team and independently o Excellent problem solving and analytical skills o Technological and computer knowledge o Advanced Excel and Access skills and Microsoft Office tools (Word, PowerPoint, Teams) o Advanced Excel skills and Microsoft Office tools (Word, PowerPoint, Teams) o Intermediate to Advanced SQL knowledge o Familiarity with Epic preferred
The PrEP Navigator works with the Primary Care Prep Expansion team and Prep Coordinator to provide services for patients who do not have HIV and have self-identified or have been referred as high-risk for HIV infection. The PrEP Navigator has knowledge on HIV/AIDS/STI prevention, transmission, and epidemiology. The PrEP Navigator provides guidance, counseling and advocacy to clients in need of assistance accessing Pre-Exposure Prophylaxis (PrEP), Non-Occupational Post Exposure Prophylaxis (nPEP), Sexually Transmitted Infections (STI) testing and comprehensive medical care. Together the PrEP team schedules intakes and follow up appointments, coordinates treatments and refills with the provider, and provides sexual health education. The PrEP Navigator will also provide Counseling and Testing Services to patients on PrEP.
Collects information during risk assessments/sexual histories and refers patients to appropriate services. Provides health education, creates risk reduction plan with patient, and provides medication adherence support. Connects patients to benefits programs such as Mass Health/Health Connector, PrEP Drug Assistance Program (PrEPDAP), Copay Cards, and other programs. Maintains concise and accurate documentation according to departmental standards including but not limited to chart notes in patient electronic medical record, MA DPH forms, internal database, and other forms required by funders. Facilitates timely scheduling to ensure proper testing, treatment, follow-up, and refills. Provides HIV/STI counseling & testing: is able to provide client-centered HIV/STI counseling services and has phlebotomy certification/experience or a willingness to be trained in phlebotomy. Tracks and documents patient follow-ups and barriers to follow up. Serves as a key contact to Primary Care and other EBNHC clinical departments providing follow up/support referrals and assistance with PrEP services as outlined above. Will work closely with health educators and other patient navigators to ensure aligned workflows, processes and documentation. Provides training on PreP services at EBNHC to new staff and clinicians. Assists with reporting, CQM and compliance requirements. Collaborates with the rest of the Project SHINE team in outreach efforts: such as testing day and HIV/AIDS awareness days, social media campaigns for PrEP education/outreach, and PrEP/nPEP education of EBNHC interdepartmental providers. Collaborates with MA DPH Field Epidemiologist when referrals are appropriate. Stays up to date with PrEP developments as new medications and new methods are approved.
Preferred qualifications: Fluent in Spanish or Portuguese. Experience working with diverse and/or special populations, including but not limited to Latinx community, LGBTQIA+, non-US born persons, persons who inject drugs.
Job Requisition #: R0003984
Hours: 40 Department: PACE Administration
The Outreach and Marketing Coordinator role offers an amazing opportunity to help Neighborhood PACE (Program of All-inclusive Care for . . .
PACE Outreach & Marketing Coord
Job Requisition #: R0003984
Hours: 40 Department: PACE Administration
The Outreach and Marketing Coordinator role offers an amazing opportunity to help Neighborhood PACE (Program of All-inclusive Care for Elders) meet its goal of improving the lives of older adults. To share our program with as many people as possible, we need to add to our team of experts at building relationships to expand our referral network. This job is for someone who is hungry to make a difference.
To develop and maintain active collaborative relationships with current referral sources i.e., area housing communities, rehabilitation and skilled nursing centers, area hospitals, assisted living communities, visiting nurse associations and similar clinical delivery and community organizations for the purpose of identifying prospective members for EBNHC’s geriatric programs (Neighborhood PACE and Senior Care Options). Assist Sales and Enrollment Director and Business Development Director in strategic planning (sales, outreach, community relations and marketing) evaluating enrollment to insure timely census increases, coordinating and evaluating outreach activities to further expand the client referral base.
Education
Bachelors Degree preferred
Experience
1-3 years of experience in service roles interacting with customers (sales, customer service, etc).
Fluency in Spanish preferred, but not required
Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email and chat while working in a fast-paced environment.
Skills/Abilities
Have worked in fast-paced, results-driven work atmosphere
Experience using salesforce.com ( http://salesforce.com/ ) or similar CRM tools, preferred but not required
Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to improve the lives of older adults.
Job Requisition #: R0002812
Department: Meals on Wheels
The Home Delivered Meal Driver is responsible for pick up and delivery of meals in an accurate, professional, and safe manner. Works . . .
Home Delivered Driver
Job Requisition #: R0002812
Department: Meals on Wheels
The Home Delivered Meal Driver is responsible for pick up and delivery of meals in an accurate, professional, and safe manner. Works in collaboration with food service department for timely delivery within our catchment areas: East Boston, Revere, Winthrop, Chelsea, and Everett. Per diem schedule, typically 3 shifts/week, Monday-Friday, 10:30 am to 1:30 pm
Education
HS Diploma or GED required.
Experience/Requirements
Driving experience preferred.
Valid MA Driver's License
Will also be required to submit a true and attested driving record.
Assist with construction/alteration projects which involve carpentry, flooring, plumbing, etc. Assist other mechanics as needed. Will remain on call twenty-four hours/day for any emergencies occurring during off-hours along with covering after hours on call on a rotated bi-weekly basis. Full Time position, Monday - Friday 6:00am-2:00pm with a 45 minute lunch 12:00pm-12:45pm and 15 minute break
Job Requisition #: R0003361
Hours: 15 Department: Meals on Wheels
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders . . .
Home Delivered Meal Driver
Job Requisition #: R0003361
Hours: 15 Department: Meals on Wheels
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders in Chelsea, Revere, East Boston, Everett and Winthrop. Must accurately deliver all items to participants on assigned route. Act as flexible team member, accepting changes as needed. Maintain home delivered meal participant route sheets, noting participant absences. Respond to issues/concerns immediately.
Education
High School Diploma or GED.
Skills/Abilities
Valid MA driver's license and good driving record.
Must keep vehicle clean.
Ability to safely lift/transport meal containers of up to 25 lbs.
Perform specialized duties related to construction/alteration projects which involve carpentry, flooring, plumbing, etc. Lead on projects which require more than one mechanic and assure the assigned task is completed to contracting specifications. Provide mechanical repairs on health center systems and equipment as needed. Will remain on call twenty-four hours/day for any emergencies occurring during off-hours along with covering after hours on call on a rotated bi-weekly basis. Full Time position, Monday - Friday 8:30am-4:30pm with a 45 minute lunch 12:00pm-12:45pm and 15 minute break. Hours may vary depending on job scope. On-call hours required
Education
High School Required, related college degrees preferred
Experience
Training in renovations.
Excellent knowledge of carpentry, masonry, plumbing, and H.V.A.C.
Good communication and organizational skills.
Ability to work independently.
Must have contractor’s license.
Must have a valid driver’s license and good driving record.
Job Requisition #: R0003667
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders . . .
Home Delivered Meal Driver
Job Requisition #: R0003667
Hours: 15 Department: Food Service
Part-time position for 15 hours per week between10:30 AM – 1:30 PM, Monday – Friday. Drivers will deliver meals to homebound elders in Chelsea, Revere, East Boston, Everett and Winthrop. Must accurately deliver all items to participants on assigned route. Act as flexible team member, accepting changes as needed. Maintain home delivered meal participant route sheets, noting participant absences. Respond to issues/concerns immediately.
Education
High School Diploma or GED.
Skills/Abilities
Valid MA driver's license and good driving record.
Must keep vehicle clean.
Ability to safely lift/transport meal containers of up to 25 lbs.
Job Requisition #: R0003807
Hours: 36.25 Department: Food Service
Love to cook? We looking to hire an experienced Cook who has a passion for preparing nutritious meals for the participants of our . . .
Cook
Job Requisition #: R0003807
Hours: 36.25 Department: Food Service
Love to cook? We looking to hire an experienced Cook who has a passion for preparing nutritious meals for the participants of our Neighborhood PACE program. Neighborhood PACE is a growing community resource that provides rounded care for PACE Participants. Must possess excellent Leadership and communication skills, including strong reading and writing skills and ability to work well with others. Schedule is flexible (Sunday-Thursday or Tuesday-Saturday) and typically 7:00am-3:00pm
Qualifications/Requirements
High school diploma
Will need to be Servsafe Certified within 30 days of hire.
Work Where It Matters
5 reasons why we’re an employer of choice
For the seventh time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees. Read on to see how we’re striving to be an employer of choice.
1. SENSE OF PURPOSE
Founded during the Civil Rights Movement, EBNHC provides high-quality care to all without regard to age, race/ethnicity, insurance status or ability to pay. As the largest community health center in Massachusetts and one of the largest in the nation, EBNHC opens its doors to patients from all demographics and cultures and provides them with the same quality care. Our staff is unified and passionate about fulfilling this mission. We believe we can change medicine for the better and we do it every day.
2. FOCUS ON DIVERSITY AND EQUITY
Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas. We know that neighbors who share cultures, concerns, and goals understand one another, and that that understanding reduces barriers to care and opens doors to opportunity. We’re committed to fostering an inclusive and equitable environment for all inside and outside the health center.
3. STRONG LEADERSHIP
EBNHC’s leaders are instrumental in shaping healthcare policy across Massachusetts and is dedicated to creating equity in medicine. Their efforts along with tireless work of our frontline staff have led to more than 100,000 vaccine doses administered in neighborhoods hit hardest by the pandemic including East Boston, Chelsea, Revere, Winthrop, Everett, and the South End.
4. TRAINING AND ADVANCEMENT
Our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers. More than half of our employees reside in our service area. By bringing education and training opportunities to the community, we provide employees and community members with the education and skills needed to obtain well-paying jobs in health care, ultimately strengthening the local economy.
5. FLEXIBILITY AND PROGRESSIVE BENEFITS
The workplace is undergoing a once-in-a-lifetime transformation, and organizations that embrace that change, and put their employees’ needs first rise to the top. To attract and retain outstanding staff members, we nurture and maintain a supportive environment that reflects our mission and culture. That includes offering important benefits like medical, dental, life and disability insurance, paid time off, flexible spending and transportation accounts and excellent malpractice coverage so that you can be your best inside and outside of work.
Medical and dental coverage
Life and disability insurance
Privileges at Boston Medical Center for providers
401(K) retirement plan
Educational assistance
Flexible spending and transportation accounts
Paid holidays, vacations, sick, and personal time
Generous staff development benefit
Excellent malpractice coverage
Designated Medical Staff Office for physician support
Free parking
And much more
JOIN US in truly making a positive impact in the neighborhoods and communities where we live and work.
One of the 1st centers
in MA to become MA PCMH
Prime Certified.
Staff interpreters &
Integrated Behavioral
Health services
Advance technology
& amazing support staff
Our Mission
is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, for all who live and work in East Boston and the surrounding communities.
Who We Are
Imagine yourself here.
As the leading health care provider and a cornerstone of the community, the East Boston Neighborhood Health Center provides a comprehensive system of services including primary and specialty care, a 24-hour Satellite Emergency Facility, two on-site pharmacies, and the comprehensive Neighborhood PACE plan for older adults, as well as innovative programs to help address the health and well-being of community members with specific needs, including HIV/AIDS, chronic diseases, children with multiple disabilities, and childhood obesity.
EBNHC opens our doors to patients from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
A passion for community unites and motivates us. If you feel this passion too,
See the current career opportunities